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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,642)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

TrueReal

Apr 09, 2024  on Shopify

I'm absolutely delighted with Eugenia Deng's work, she's amazing, so fast and kind. I totally recommend working with her!

Fashion Vogue Shop

Apr 09, 2024  on Shopify

Eugenia Deng at CJDropshipping provided the best customer service. She was very knowledgable, and answers all questions precisely and to the point. Thank you

Benbaz.my.shopify.com

Apr 09, 2024  on Shopify

Thanks a lot CJ guys for the good market products and services you give... And in particular Suki Huang

Sezada

Apr 09, 2024  on Shopify

Just setting up the app. But happy with the service provided by "Shicharl Qiu" in initial questions.

LYSARO

Apr 09, 2024  on Shopify

CJ is easy to use. When your stuck on something you can ask the agent for help. My agent Vita helped me a lot. The response is very quick. Happy to have her.

Cape Cod Designs

Apr 09, 2024  on Shopify

My business is growing and I’m expanding my investment in e-trade platforms. I’ve about $500K ready channel in Etsy, Shopify and EBay for that matter and heard that CJ is one of the best to go with for e-trade investments. Over the last 1 month, 4 of my 7 customer orders from CJ caused my growing business serious damages because of orders hasn’t been dispatched on time, either it was of out of stock after I was given “tracking number”, or they tried to send me different product which wasn’t on the product pictures or the missing information at product page or not even responded after my several attempts. I’m seriously unhappy with the experience and time I invested on CJ Dropshipping. 4 out of 7 means MORE than %50 of my orders are not fulfilled because of unprofessional business reasons or not solved to satisfy my needs the way I expected and I haven’t seen any attempt to kindly apologize or feel the need to correct mistakes. It is unvlievable and I’m extremely dissatisfied due to your business solutions I’ve received from CJ over 1 month of my trial period of doing business. How would you guys expect me to invest on doing business with you after all these? CJ is extremely unprofessional, disrespectful and careless to its customers needs and expectations and CJ simply don’t care and not willing to handle what its customer expecting from them. More than 50% Cancellation and Refund related disputes in 1 month proves how poorly running business CJ has that asked me to invest my money to do business with them. Hope you find this complaint useful or send them your your supervisors if you really cares your client Regards

TravyBag

Apr 08, 2024  on Shopify

Huge Thanks to Sita Cui for Amazing Customer Support! I'm writing to express my sincere gratitude to Sita Cui from your customer support team. I recently reached out with a question about how to check product availability in CJ warehouses, and Sita was incredibly helpful. Sita took the time to clearly explain the different methods available, including using the "Warehouses" filter and checking product descriptions. Her explanation was thorough and easy to understand, and it definitely helped me figure out how to find the information I needed. Thanks Allah then to Sita's guidance, I now feel confident in checking product availability on the CJ platform. Her friendly and professional demeanor made the entire experience positive. Please extend my thanks to Sita for her outstanding service! Sincerely, [Abdelghani Guoddar]

My Store

Apr 08, 2024  on Shopify

Spoke with Kaycee Chen on behalf of my product,she is very helpful and will go above and beyond for you . Would recommend CJ to anyone.

Luminous

Apr 08, 2024  on Shopify

When I had questions or needed help, Dolly Liu was quick to help me. Good customer care and service. Recommend!

Norry-oslo

Apr 08, 2024  on Shopify

Very happy with the help! Any problems they will be able to solve. Fast respond times and always very nice! recommended service! Thank you Chandy Chen all the help!

heritage attire

Apr 08, 2024  on Shopify

I've been using CJDropshipping for a long time now, maybe about 1 year I think. Their service has always been excellent. They're quick to answer any questions or concerns I have and I never have to wait long for a response. I've found their pricing surprisingly competitive when comparing to private dropshipping agents and other dropship apps. They're also really efficient at sourcing new products ... And the most important, my agent Fanny Wang is always able to provide me the best answer to all my questions.

VitaSocks

Apr 08, 2024  on Shopify

I had a problem with the linking of my product. Celia helped me in a very short time with her expertise, for which I would like to praise Celia and thank her again. Keep up the good work. #Celia

Paragon Gents Emporium

Apr 08, 2024  on Shopify

This app is probably the best DS app for beginners. I was texted by a personal agent named "Connor" to answer any questions or queries that I had and on top of that he gave me advice on important subjects like the shipping methods and custom packaging. He was so helpful and he replied within 5 minutes to each and every one of my text messages. I would totally recommend CJ dropshipping to everyone , especially to people who have just started dropshipping.

TurboJet Oz

Apr 08, 2024  on Shopify

I have been using CJ for a while now for many different stores. I always deal with Luna, she is amazing. She has helped in many ways and always very quick to answer. I will be using CJ and working with Luna for as long as I can.

Aspie Shop

Apr 08, 2024  on Shopify

I am a new user of CJ who runs my entire business, I am located in Rome, Italy, and I recommend it for their fast response and kindness. My agent is Alexis Wong and recently has helped me solving a super rapidly a pending question, in the most efficient way. Bravo!

Tukkukoira

Apr 08, 2024  on Shopify

As a business owner, CJdropshipping has been a game-changer for us, especially with the fantastic support from Shinco Zhao. Their platform is user-friendly, and Shinco Zhao's advice has been invaluable. We've progressed from minimal earnings to five-figure monthly revenue, all thanks to their prompt responses and insightful guidance. Now, we're aiming to reach significant milestones this month, largely due to CJdropshipping's effectiveness and Shinco Zhao's unwavering support. We can't recommend CJdropshipping enough, and we're so thankful to Shinco Zhao for everything he's done for us. With their help, our business is really taking off. Our team thanks.

www.misupertiendastyle.com

Apr 08, 2024  on Shopify

Bonnie Cui It is very efficient. He clarified all the doubts I had. And she is also very kind and attentive in what she does.

Allurielle

Apr 08, 2024  on Shopify

Very impressed with the customer service! Celia L. was amazing and really helped make a stressful situation a much better!

Luminescence

Apr 07, 2024  on Shopify

The customer service team, at CJ dropshipping under the guidance of Rebecca offered help when I was unsure about a product. They were attentive well informed and pleasant quickly addressing my questions. Their assistance has given me assurance in my buying choice now. I would definitely suggest CJ dropshipping, for their customer service.

Moxal™

Apr 07, 2024  on Shopify

Always works, a great way of shipping your orders. Customer support is always there ready to help! Would definitely recommend. I have to say huge thank you to Jolie that helped me with a problem I had with the application!! He saved me so much time!

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