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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,642)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Minha loja

Apr 20, 2024  on Shopify

Foi atendido pela Arlene, uma ótima atendente, compreende o que queremos dizer, e esclarece o máximo possível atendimento de qualidade.

Luxe Divine Collection

Apr 20, 2024  on Shopify

Suki Huang helped me tremendously through an issue I was having. I have never felt so comfortable in a time of need. Her expertise shows and she is very patient and knowledgeable.

Uniquenza

Apr 19, 2024  on Shopify

Billy Shi Best Supplier out there, always open to give discounts, and has best price for everything you need, customer support always on point.

Y2mg

Apr 19, 2024  on Shopify

"I greatly appreciate the excellent service I received from Suki Huang. She was very friendly and helpful, assisting me in finding what I needed quickly and efficiently. Highly recommended!"

life is precious

Apr 19, 2024  on Shopify

The App is fast and reliable,my manager is very assisting and patient she is very helpful thank you Sini for being there I will give it 5 star well deserved.

Come Moon

Apr 19, 2024  on Shopify

I want to do 5 -stars review to a fantastic CJ agent, Jolee Gong, very kind and professional at the same time, very fast to answer and to resolve every question.

TheCuteOpia

Apr 19, 2024  on Shopify

Camilia Zhu is a super responsive, attentive and truly helpful person. Usually answers questions quickly.

Dreammaxpro

Apr 18, 2024  on Shopify

I am very satisfied with CJ's customer service. I used to work with another company and I always had to wait a long time before I got an answer. Especially Suki Huang, helped me with several questions and was able to answer immediately and everything was very clear.

Mindful Transformation

Apr 18, 2024  on Shopify

Exceptional Service from Zoey at CJ Dropshipping I recently had the pleasure of receiving assistance from Zoey at CJ Dropshipping, and I couldn't be more impressed. Zoey went above and beyond to ensure that all my queries were addressed promptly and comprehensively. Their efficiency and attention to detail were truly commendable, making my experience seamless and enjoyable. I deeply appreciate Zoey’s dedication to providing top-notch customer service and would highly recommend their assistance to anyone in need. Thank you, Zoey for your outstanding support!

Admin

Apr 18, 2024  on Shopify

I've been using CJdropshipping. I am happy with the service. I am truly satisfied with my agent Zoey.

INGRIID

Apr 18, 2024  on Shopify

Jim was very helpful and quick responses. And straight to the point ...quick to understand and explained everything to the simplest but understandable manner...that's Jim

Lumina

Apr 18, 2024  on Shopify

I was finishing setting up my store and sometimes I need a quick answer to something I don't know. I simply asked through the chat and had a really quick response from Sulee li solving my doubt, also helped me note something I hadn't seen and how to set it properly. That's what we need, quick solutions to keep on working on what we were doing.

Sunrise Paw Prints

Apr 18, 2024  on Shopify

Royce Zhang and his team at CJ DropShipping did a Great Job solving my Design Button software problem for my P.O.D. product on my Shopify store. I have been using CJ DropShipping for a short time and Royce helped educate me with some ordering & setup issues I had being a rookie with this platform. Thanks again Royce, I appreciate your Help!

DayDropz

Apr 18, 2024  on Shopify

I can't speak highly enough of my experience with CJ Dropshipping, and I have Miya Huang to thank for a large part of that! The customer service provided by Miya is exceptional. a Sourcing request failed and she helped me inmediately to re-assign the request and look for a manufacturer!

Enolia

Apr 18, 2024  on Shopify

I had a problem and See solved it in an understandable way. Fast response time and nice service. Gladly again, that's how good service has to be. Thank you for the work.

leathery

Apr 18, 2024  on Shopify

I’m very happy with CJdropshipping - you get very good prices, good delivery times and a nice service (especially with Roxane, she helped me so much in terms of custom packaging and also the products itself - quick response and extremly helpful) The connection with your shopify store is easy and works great - you can import the products from CJ (and there are plenty) in your store or connect your existing products with CJ. All in all I can really recommend CJ.

Amoria

Apr 17, 2024  on Shopify

Very cheap prices and especially good customer service. They provide you a helpful english speaking agent. Thank you Miya Huang for your helpful advice in many situations.

Effexxi

Apr 17, 2024  on Shopify

I've been using CJ for a while but today I had the best customer service experience with them. My agent Doki Huang was very helpful and went above and beyond to match my needs. Thank you!

Totally Tina's

Apr 17, 2024  on Shopify

Very difficult to get service. Items take forever to be processed. May be ok if you are ordering wholesale but dropship to customers i don't recommend. Made many sales that had to be refunded back to customer. And I'm just at a loss.

Pink Gaming

Apr 17, 2024  on Shopify

I've been using CJdropshipping for quite a long time. I am happy with the service. I am truly satisfied with my agent Miya Huang. I can ask her anything and she always kindly helps me.

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