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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,642)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Kiweworks

Apr 15, 2024  on Shopify

have great experience with Cj drop shipping, everything is convenient. but I do had some troubles since this is my first time to use CJ! luckily Chloe Zhang helped me! She has been really nice and patient to teach every thing I need t know! Thank You:)

MQUAD Solutions

Apr 15, 2024  on Shopify

I have been using CJ for some time now and have had a great experience. Easy interface to navigate and great customer service. My assigned agent Celia from CJ is readily available to answer any questions or solve any issues. I had some shipping problems so she worked with CJ's logistics team to provide a quick alternative without any major delays. Looking forward to doing business for years to come.

wellnesshop

Apr 14, 2024  on Shopify

Rating: ⭐️⭐️⭐️⭐️⭐️ Arlene, from CJ Dropshipping, has been an absolute blessing for me during a challenging period. From our very first conversation, Arlene's warmth and professionalism immediately put me at ease. I reached out to Arlene seeking assistance with product submissions, a task that had been causing me significant stress and anxiety. Not only did Arlene provide practical strategies for navigating the submission process, but she also went the extra mile to ensure I felt supported and understood every step of the way. Her approach was both empathetic and solution-oriented, creating a supportive environment for me to share my concerns openly. Arlene listened attentively, demonstrating a genuine understanding of my challenges, and tailored her guidance to suit my specific needs. It was clear that she genuinely cared about my success. Thanks to Arlene's steadfast support, I not only found relief from my anxiety surrounding product submissions but also gained the confidence and clarity needed to tackle the task with renewed vigor. Her guidance was invaluable, and I am incredibly grateful for her dedication and expertise. I wholeheartedly recommend Arlene to anyone in need of professional assistance and support. Whether you're facing challenges with product submissions, logistics, or any other aspect of your business, Arlene is the person to turn to. Thank you, Arlene, for your exceptional service!

Kidspacific

Apr 14, 2024  on Shopify

Gildan Wu is great. she helped me to get the tracking information and how not to send email directly to customer. That way i can send customer last mile tracking no of the country so they can trace with local company. it was good service of CJ

Astollo

Apr 13, 2024  on Shopify

Great platform and amazing support. Arlene did a great job today and solved all of my issues. Highly recommended.

InfinitiveFit

Apr 13, 2024  on Shopify

CJ Dropshipping's platform is user-friendly, offering a wide range of products and efficient order processing. However, what truly sets them apart is the exceptional customer service provided by agents like Zoey. Zoey's assistance has been indispensable, always prompt, courteous, and dedicated to resolving any issues or queries I have. Her commitment to ensuring my satisfaction has made my experience with CJ Dropshipping not only smooth but also enjoyable. I highly recommend CJ Dropshipping, and I am immensely grateful to Zoey for her outstanding support.

ShopNevaro

Apr 13, 2024  on Shopify

The CJ team is great, especially Connie who always seems to have the answer for when I need her. Great and straight forward platform!

BuyBuyFinds

Apr 13, 2024  on Shopify

We are using CJ as our fulfillment service since the beginning of the operation and have had a great experience working with them. Our agent, Sulee Li, has been very responsive and helpful. I recommend!

Ma boutique

Apr 13, 2024  on Shopify

I am very satisfied with CJ Dropshipping. I would like to thank Jim, whose efficiency and responsiveness have been remarkable. The support provided by this platform is really great.

Amoraa

Apr 12, 2024  on Shopify

Yori Lin makes CJ easily the best supplying app just because of how helpful she is. There is always 1 on 1 support and she answers fast.

Decorly Skill

Apr 12, 2024  on Shopify

It is a very good service, fast and efficient work, incredible customer service, without a doubt she is the best. My agent Fanny is the best agent I have in resolving questions and services.

CoccoNest

Apr 12, 2024  on Shopify

I had a problem with the website, so i sent a message to the chat support, and Billy, replied to me in less than 60 seconds fixing my problem. Highly recommended

WeRoadtrip

Apr 12, 2024  on Shopify

I've been working with CJdropshipping for a few weeks now and I'm still not fully operational! But CJ's support, and especially that of my agent, Dolly, is enabling me to move forward step by step. Thank you Dolly for your responsiveness and patience.

Galaxy Catchers

Apr 12, 2024  on Shopify

Dolly Liu helped through my jurney to set up a shipping and products in shopify ! Helped a lot amazing service recommend!

sophera

Apr 12, 2024  on Shopify

I cannot express enough gratitude for the outstanding service provided by Vita. Not only did they help me locate reliable product sources, but they also managed to significantly reduce prices, making my Shopify store more competitive. Their dedication to solving my problems promptly and efficiently exceeded my expectations. I highly recommend Vita for anyone seeking top-notch assistance with their Shopify store. Thank you, Vita, for your exceptional support!

MagiCook

Apr 12, 2024  on Shopify

I wanted to extend a personal thank you message to Ceci, my agent at CJ, for her invaluable assistance, consistent availability, and encouragement throughout our collaboration. Her support has been instrumental in the success of our projects, and I am grateful to have someone as competent and dedicated as her as an agent at CJ. Thank you so much for all you do, Ceci. Your professionalism and kindness truly make a difference, and I am honored to work with you.

LIORA FASHION

Apr 12, 2024  on Shopify

I had great support at the beginning from Leons and was really happy to solve any of my problems at the start while sourcing for new products. I think i am going to use that option with the chat further on. Thank you for helping me Leons!!!

Beauty Burst

Apr 12, 2024  on Shopify

As a business owner, CJdropshipping has been a game-changer for us, especially with the fantastic support from Sini Their platform is user-friendly, and Sini advice has been invaluable. We've progressed from minimal earnings to five-figure monthly revenue, all thanks to their prompt responses and insightful guidance. Now, we're aiming to reach significant milestones this month, largely due to CJdropshipping's effectiveness and Sini unwavering support. We can't recommend CJdropshipping enough, and we're so thankful to for everything he's done for us. With their help, our business is really taking off. Our team thanks.

Luvanda

Apr 11, 2024  on Shopify

It's my first time working with CJ, but I must say that the customer support is always there to help. Special mention to Bin Han for assisting me in ensuring the accuracy of the customer shipping addresses for my new orders and guiding me on how to synchronize them. She was so kind and friendly. Thank you very much!

Monzoro

Apr 11, 2024  on Shopify

Very handy app. The cooperation with Dolly is also very good, I get great help when I can't find my products myself and always quick response! really highly recommended! and thanks again Dolly!

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