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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,002)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Javenti

Jun 01, 2024  on Shopify

wow, I really love what CJ has to offer! My agent Tab Zhao is the man! He has been such a huge help in my drop shipping success... without tab I wouldn't have reached where I'm at today... Tab is always consistent, and always there to provide a solution to my problems. I really recommend CJ and agent Tab Zhao if you want to have success in e-commerce

Comfy Nurture

Jun 01, 2024  on Shopify

I recently had a chat with Arlene on the CJdropshipping app. She helped me with my orders in a fast and timely manner. She knows what to do and has a great attitude, very friendly and helpful.

FidgKing

Jun 01, 2024  on Shopify

I have had the best experience with CJdropshipping and I owe all of that to Whalen. He has done everything to make sure I have a seemless experience. He answers all of my questions and has always been happy to help. He also responds very quickly which is great because it helps me have a peace of mind. I had issues with a previous supplier and CJdropshipping has been the best switch ive ever made. Thank you so much! I highly suggest CJ to any dropshipper or ecommerce owner.

Vos Mode Atelier

May 31, 2024  on Shopify

must say the customer service I have received from Gildan has been excellent. My request are always handled quick and efficient. She is very professional and takes care of business. Definitely a great asset to cjdropshipping I have never been disappointed with her service

LimitlessMerch

May 31, 2024  on Shopify

Speaking with Agent Angel has been top tier in customer support. I am very impressed on how quickly my problem was resolved. I am just getting started but my very 1st experience speaking with the agent has made me more confident that this will be a great experience moving forward!!

Minding My Own Fitness

May 31, 2024  on Shopify

In the process of building my store I tried a couple of drop-shipping both not free, Cj is free I only wish I started with them from the start but sometimes we think FREE is not valuable. But loving how simple their system is, and I love how fast I can chat with a human. Thank you Box Chen for being so helpful!!

serenediversity

May 31, 2024  on Shopify

Angel, was pretty quick to find answers to all my queries. Absolutely, about the best support agent I have encountered so far.

ShipTrends

May 31, 2024  on Shopify

It is effortless to use and has no subscription fee. Customer service is also amazing and available at all times. Cristina helped me a lot and I would like to thank her.

Owl & Crow

May 30, 2024  on Shopify

I had some questions regarding my store on Shopify and my connection with CJ drop shipping. I chatted with Billy Shi from CJ drop shipping and he was very friendly and helpful in resolving my issues and answering my questions.

Falscend

May 29, 2024  on Shopify

I am a noob in the dropshipping space, but Isabella Xie with CJdropshipping has helped me tremendously along the way. I can 100% recommend Isabella Xie ! 5/5. Kind, helpful, nice, knowledgeable, fast replies.

Tone Tec

May 29, 2024  on Shopify

My personal agent Lahne has been wonderful. Good quotes, good worker. Always provides wonderful service.

Pure Project

May 29, 2024  on Shopify

I've been using CJdropshipping as my main supplier for over six months, and I couldn't be more satisfied with their service. They have consistently provided great service, ensuring smooth and hassle-free transactions. I especially want to highlight Cherry Xu, my agent, who has been incredibly helpful throughout this time. Cherry Xu's dedication and support have made a significant difference, and I highly recommend their service to anyone looking for a reliable dropshipping supplier

HonestHub

May 29, 2024  on Shopify

I was facing some difficulties and had some queries and talked to Mr. Connor from CJ Dropshipping ... It was very pleasant discussion and he clarified all my points... Very impressive customer support.

My Store

May 29, 2024  on Shopify

I'm just beginning my journey with CJdropshipping, but I must say, I'm thoroughly impressed with the robust tools and features they offer. It's incredibly straightforward to search for products. Although the 'search by image' feature needs a bit of fine-tuning as it sometimes returns limited or incorrect matches, searching by keywords compensates well by helping find exactly what you need. All in All, id 100% recommend CJ and Erica Zhang as an agent for anyone in need of one, shes great, works fast, and is able to get all of my problems solved!

Enfants Rêveurs

May 28, 2024  on Shopify

Sulee Li consistently goes above and beyond to answer my questions and provide exceptional assistance. Her dedication to customer service is truly outstanding, and she never fails to find solutions to even the most challenging problems. Thanks to her, I have been able to resolve numerous issues efficiently and effectively. Sulee's remarkable work ethic and commitment to helping her clients are truly commendable. I wholeheartedly recommend her services to anyone in need of reliable and expert support. She is a true professional, and her efforts have made a significant positive impact on my experience.

Fitshape

May 28, 2024  on Shopify

Judy Wen Helps me evry time, she is verry fast and always helps me out with my questions and problems. Im verry happy with her support :)

DigiDealsStore.com

May 28, 2024  on Shopify

Thank you Bellica so much for your support and professionalism. You did a fantastic job helping me solve my problem. I appreciate your support.

Ensta Shop

May 28, 2024  on Shopify

Great experience with Cjdropshipping. Above all I got the excellent response from my assigned agent (Doki Huang). resolved my issue quickly. Trually remarkable experience with Doki Huang.

Luxen

May 28, 2024  on Shopify

I've had an excellent experience with this service! Zoey was incredibly helpful and responsive, making the entire process smooth and stress-free. The app works perfectly with my Shopify store, and I couldn't be happier with the support I received. Highly recommend!

Moments of Luxe

May 09, 2024  on Shopify

I'm just beginning my journey with CJdropshipping, but I must say, I'm thoroughly impressed with the robust tools and features they offer. It's incredibly straightforward to search for products. Although the 'search by image' feature needs a bit of fine-tuning as it sometimes returns limited or incorrect matches, searching by keywords compensates well by helping find exactly what you need. But the highlight of my experience has been the outstanding customer service. A special thanks to Harvey for his exceptional support! His timely and helpful responses have made my experience smoother and more enjoyable. I highly recommend CJdropshipping and Harvey for anyone looking into dropshipping services. Their dedication to customer satisfaction and continuous improvement is evident. Five stars all the way!

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