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Customer reviews: CJdropshipping: Much Faster

Develop by Shopify

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,107)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Stay Beauty

Jan 05, 2026  on Shopify

Bonnie provided excellent customer support. She helped me resolve my issue quickly and efficiently by switching the shipping method fast and without any complications. Her communication was clear, professional, and very helpful throughout the process. Thanks to Bonnie, everything was handled smoothly and easily. I truly appreciate her support and outstanding service.

Minouli

Jan 05, 2026  on Shopify

Bonnie and Sam Huang was really helpful everytime I needed some help or had a question about something I didnt know . I recommend working with them, because they are always answering within hours or sometimes even minutes. really nice People, looking forward to work with Them in the future

FurryFlight

Jan 02, 2026  on Shopify

Bonnie Gu was excellent she explain to me how the payment method works, her explanation was very easy to understand. I am a new to CJ drop shipping. I am very satisfied with Bonnie's professionalism.

Govinda.Vault

Jan 01, 2026  on Shopify

I got the best response from the customer service agent Angel Li helped me with my doubts by providing immediate response.

ELYSIUM Fitness

Jan 01, 2026  on Shopify

Amazing, very professional, patient human support from CJD & "Angel Li (Customer Service)" ! She helped me resolve a very complicated case where I needed to find a new source for a product & new supplier, but she made it very simple ! The comparison between CJD & AutoDS is night and day ! I loved the human agent support, AutoDS charges a fortune for services & gives very poor ai agent services ! Thank you Angel Li ! Angel Torres

Vitala

Dec 31, 2025  on Shopify

Leah was very helpful, responsive, and professional. She solved my questions quickly and made the whole process smooth. Highly recommend her support! Great app

Azwanith

Dec 30, 2025  on Shopify

Appreciate the help and professional help from the agent , Gildan, She is being very helpful and settle my requests. A good platform with fast customer service

Bag Lady from Philadelphia

Dec 30, 2025  on Shopify

Ruth was extremely helpful and corrected my problem with a few screenshots. Was about to stop due to a problem which was probably my fault but will continue with CJ. Doing well.

VUM

Dec 30, 2025  on Shopify

I’ve had a great experience working with Vincy at CJdropshipping! She was responsive, professional, and truly helpful throughout the entire process. Every question I had was answered quickly and clearly. Vincy made sure my orders went smoothly, and I’m very grateful for her support. Highly recommend the CJ Dropshipping service — and thank you Vincy!

Clara Vega

Dec 30, 2025  on Shopify

I've had a great experience working with Aidan, he's very fast to respond to any of my requests and always goes a long way to help out with any of the questions I have, be it about the products or how to navigate and use CJ in the best way possible for my business! Excellent customer service!

Olivia & Hazel

Dec 29, 2025  on Shopify

I’ve had a great experience working with CJdropshipping, especially with my agent Bowen Zheng. He goes far beyond just processing orders, he genuinely thinks along with you. When I ran into issues, Bowen was quick to respond, worked overtime to help me resolve problems, and always looked for the best possible solution. He doesn’t just follow instructions, he actively suggests improvements and creative ways to handle challenges. Having an agent like this makes a huge difference. Highly recommended.

Zyla Wear

Dec 29, 2025  on Shopify

Excellent customer service! Ken and connie was very professional, responsive, and clear in his explanations. He guided me step by step and answered all my questions quickly. Reliable and efficient support. Thank you Ken and connie for your great help!

Shiney Aksesuar

Dec 29, 2025  on Shopify

I highly recommend CJ Dropshipping for any e-commerce business. My agent Stan Lin is the best! He is very helpful and always goes the extra mile to support my store. Thank you, Stan Lin, and thank you, CJ Dropshipping, for the excellent service!

Zyla Wear

Dec 28, 2025  on Shopify

Excellent customer service! Ken was very professional, responsive, and clear in his explanations. He guided me step by step and answered all my questions quickly. Reliable and efficient support. Thank you Ken for your great help!

Johns Pet Store

Dec 28, 2025  on Shopify

Today i had lots of Questions for CJ and i got amazing help from CONNIE wha was extemelly helpfull and patient as shoe answered all my questions. Thank You Connie

PrimalZen

Dec 27, 2025  on Shopify

Had great experience til Box Chen @ CJ Drop-shipping. Was able to resolve my order issue so i can successfully process the order for my customer. Also was able to answer other questions i have since I’m new to using the platform. Felt very confident in my new partnership.

Serenature

Dec 27, 2025  on Shopify

I would like to sincerely thank CJ Dropshipping for the excellent service and support provided. The team, especially Ms. Connie, has been highly professional, knowledgeable, and respectful. Your assistance is greatly appreciated.

MasterPetX

Dec 26, 2025  on Shopify

Emily Liu was great to work with. Communication was clear, responses were quick, and everything was handled smoothly. Reliable, professional, and easy to deal with. Highly recommended.

Keloru

Dec 26, 2025  on Shopify

Creative macht immer einen super Job und versucht immer das Optimum aus dem Produktpreis und den Versandkosten herauszuholen. Vielen Dank für den tollen Service und Support.

AHAYTOP

Dec 25, 2025  on Shopify

Iwould like to send a great review for Angel Li through Cj drop shipping customer service. She kindly took the time to show me how to work the service. She was patient and very helpful with lots of knowledge. I greatly appreciate her service. Thank You Angel Li!

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