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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,674)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

CUT2KRANI

May 17, 2025  on Shopify

I had an issue related to IOSS configuration on my CJ account, and Enid Dong was incredibly helpful. She responded promptly, understood my concerns clearly, and provided precise guidance without unnecessary delays. Her communication was professional, and she made the whole support experience smooth and stress-free. Thank you, Enid, for your excellent support — it's reassuring to know there are reliable people behind CJdropshipping. — Ahasanul Islam Sezan, CUT2KRANI

Silksund.

May 16, 2025  on Shopify

CJdropshipping has been a key tool for growing my store. Shipping is fast and reliable, and the platform is easy to use. The customer support is excellent — Vject Wang has helped me every step of the way with great professionalism and quick responses. Highly recommended for any entrepreneur doing dropshipping!

Squishlets

May 16, 2025  on Shopify

I'm still new to CJ Dropshipping, but my experience using the app has been very pleasant. Most of that is thanks to my agent, Jade, who has been incredibly helpful, super quick to respond, and fulfilled all of my requests and questions in no time. Would definitely recommend this app and Jade as an agent!

Tunimal

May 15, 2025  on Shopify

Billy Shi from CJdropshipping was amazing, he solved my problem efficient and fast, and was polite and kind aswell. He gave simple and clear answers and messages, instead of long/confusing one's. He was very helpful.

Amizek

May 15, 2025  on Shopify

Exceptional Service – Highly Recommended! CJ Dropshipping have been absolutely brilliant to work with. Their team consistently delivers exceptional service, from quick responses to queries to ensuring that we receive customer tracking numbers promptly, which is absolutely vital for our business, as we rely on fast shipping for our customers. They have also been essential in liaising with suppliers to maintain high quality standards and timely shipping. A particular thank you to Arina and the wider CJ Team for being so efficient and helpful. It is refreshing to work with a dropshipping agent that is reliable.

Eldora Boutique

May 15, 2025  on Shopify

Amazing service, always. Especially our agent Shiny Zhong is really amazing to work with, great communication, very fast and always solves our problem and does the extra step! Highly recommend Shiny & CJ.

The Snatched Factory

May 13, 2025  on Shopify

I’ve been using CJ After Zopi and Ali, and it’s good. Vject wang is super helpful fast and always finds what i need really good at getting info quickly and makes the process smooth. He reached out to me on whatsapp and I switched over since then, prices are low too.

The Simplified Girl

May 13, 2025  on Shopify

Fast responses, always helpful and positive. Never had an issue with sourcing and usually cheaper than Ali Express

La boutique pour mon chat

May 12, 2025  on Shopify

Bonne application. Je suis satisfait pour l'instant. Le service client m'a bien aidé. Notamment Bonnie m'a bien aidé. Good app. I'm satisfied so far. Customer service has been very helpful. Bonnie, in particular, has been very helpful.

Beauty Boutique & Care

May 12, 2025  on Shopify

I am thrilled with the service provided by CJDropshipping! Their platform is incredibly user-friendly, making it easy to manage my orders efficiently. The product quality consistently exceeds my expectations, and the shipping times are impressively fast. Their customer support team is always responsive and helpful, addressing any concerns promptly. CJDropshipping has truly elevated my business, and I highly recommend them to anyone in the e-commerce space! Bonnie was very helpful with my questions & concerns thank you so much.

Filtera

May 12, 2025  on Shopify

Connie has been incredibly helpful throughout my experience with CJ Dropshipping. She always responds quickly, solves any issues efficiently, and goes the extra mile to make sure everything runs smoothly. Thanks to her support, I feel much more confident managing my orders and working with suppliers. Highly recommend her and the CJ team!

Gizmora eShop

May 12, 2025  on Shopify

User Friendly APP. Aurora of my Agent provided fast response when check with her when I would get more detail for the product as always

Lunova

May 08, 2025  on Shopify

I'd like to thank Alley, a personal agent, who provided excellent support yesterday and solved a problem within minutes, which would have taken hours if left to normal processes. This app is effective. The people are friendly and very responsive. You don't have to deal with individual sellers; you only communicate with CJD. They work 24/7. So, no matter the time difference, you would find someone to respond to your question or request. Highly recommended!

Casa De Renova

May 08, 2025  on Shopify

the CJ customer care was absolutely amazing and very helpful with dealing with my query. They were very knowledgeable with working around what I needed. Excellent customer care.

MOLTIK

May 08, 2025  on Shopify

I’ve had an excellent experience working with Bonnie Gu as my agent at CJdropshipping. She is always quick to respond, super helpful, and goes the extra mile to make sure everything runs smoothly. Whether it's helping with custom packaging, checking order statuses, or answering my many questions, Bonnie handles it all with patience and professionalism. I truly appreciate her dedication and high-quality service. Thank you, Bonnie!

Mum&Choupinou

May 08, 2025  on Shopify

Très bon service avec un accompagnement très rapide. Mon agent Christine Yu est vraiment très présente et m'aide à trouver des solutions pratiques. Cela dit, j'aimerais beaucoup que leur processus de traitement des commandes soit plus court.

Jahanify

May 07, 2025  on Shopify

Whenever I face any issue, Mr. Vject Wang is always kind, supportive, and quick to respond and follow up. The entire support team is excellent, and I truly appreciate their help

Akustep

May 06, 2025  on Shopify

Our experience with CJdropshipping has been excellent. The platform is user-friendly and streamlines the entire order fulfillment process. A big thank you to our dedicated agent, Anisa Li—she's always responsive, incredibly helpful, and consistently negotiates the best supplier discounts for us, which has had a real impact on our business.

Velvet Vista

May 06, 2025  on Shopify

Very friendly and reliable Agent: Angel Li. I recommend CJ highly for all shop owners that rely on fast customerservice, customization of products and product requests. It makes my day a lot easier!

Corevea™

May 06, 2025  on Shopify

CJ team are here for us 24/7 for all type of questions. Ruth was a fast and polite agent. Tickets are open for supplier questions if the hours are out of business. Answered the next day. This is great.

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