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Customer reviews: CJdropshipping: Much Faster

Develop by Shopify

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,093)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

GEARVO | Car Accessories

Nov 19, 2025  on Shopify

Absolutely outstanding service! Ken was incredibly professional, attentive, and went above and beyond to make sure everything was perfect. I really appreciate the smooth communication and the high level of expertise. Highly recommend — five stars!

Hidryte

Nov 17, 2025  on Shopify

Connie was really helpful and stayed on top of everything the whole way through. The process was quick, clear, and anytime something came up she had a solution ready. Made everything a lot easier for me.

Pawsome Pet Care

Nov 16, 2025  on Shopify

Great customer service -- Alan Yang is super helpful and knowledgeable. Platform is easy to use and has a ton of options for any dropshipping needs.

Zavora

Nov 14, 2025  on Shopify

Leah has been exceptional. She responded quickly, explained everything clearly, and handled my request with real patience and professionalism. It’s rare to find support that feels this reliable and attentive. Leah made the entire process smooth and stress-free. I truly appreciate her help — she’s an asset to the CJ team.

VeraStil

Nov 13, 2025  on Shopify

Working with Carys has been amazing! She’s always quick to respond, super reliable, and makes sure every order is handled smoothly from start to finish. Communication is easy, shipping is fast, and product quality has been consistent across all orders. Definitely one of the best suppliers I’ve worked with — highly recommend!

Memorable Accessories

Nov 13, 2025  on Shopify

I love the JC app. They make it super easy to list your products to your store front, as well as have great product selections. Their support is phenomenal. I want to personally thank Leah for her effort and professionalism in helping me resolve my concern. Her kindness makes you want to do business with CJ Dropshipping. Thank you CJ Dropshipping for your excellence in service and support.

str1kestudioz.shop

Nov 13, 2025  on Shopify

CJ Is awesome. Kerin is the man! Got me all sorted with a supplier in less than 2 days. Awesome service.

Sensory Planet

Nov 13, 2025  on Shopify

Flora has been so amazing, she always has a solution and can walk me through the most difficult questions I have, she takes the time to make sure I have all the information I need. She even had the most amazing advice when I was having a particularly bad day with my store. Her customer service even goes as far as wishing my daughter a happy birthday. Love working with her.

First Republic

Nov 11, 2025  on Shopify

I have a great experience chatting with Ruth. She helped me solve my problems. I'm greateful for her help. I give her 5 stars.

MieKit

Nov 11, 2025  on Shopify

I had an excellent experience with CJdropshipping! The process was smooth, and the support was outstanding. Gildan was especially helpful, providing clear guidance and prompt responses throughout. Highly recommend their service!

Crowned Life

Nov 10, 2025  on Shopify

The support is so helpful. My agent Ruth made sure to accommodate my bundle request. For added simplicity and since its my first time im really appreciative of the flexibility even as the products are across different warehouses.

Stainny

Nov 08, 2025  on Shopify

They've stolen 6000+ USD from me. It's been a whole month they haven't refunded me anything. They reply once every 2 weeks. They are only here to steal money. I was scammed by Abby Huang her phone number is +86 136 4085 7941 and her associate +86 134 1526 5507. If you're the owner of CJ contact me directly I will claim a lawsuit against your company in the next 72 hours

Hi Fitness

Nov 08, 2025  on Shopify

Connie Jin was an absolute pleasure to work with. She was incredibly helpful and dedicated to helping me, as a client, succeed. Her efforts were much appreciated, and her knowledge of the CJ Dropshipping system is top-notch. Thank you, Connie, for your exceptional service and support!

BedtimeKisses

Nov 07, 2025  on Shopify

Kerin has been very helpful. Fast with his replies. Speaks good English. Many have not been as attentive but Kerin has been great!

DSTRESSED STUDIOS

Nov 06, 2025  on Shopify

Angel helped me as far as she could with a lost email account. we didnt resolve the issue but she forwarded it to other support.

NEROSSA™

Nov 05, 2025  on Shopify

I had some technical issues linking my CJ account to my Shopify store, and Angel Li was incredibly helpful in resolving them. She quickly understood my request and guided me through the process with clear explanations and helpful visuals. Her support made everything so much easier. Thank you, Angel, for your patience and professionalism!

Luftballon-Welt

Nov 05, 2025  on Shopify

Excellent and Fast Service! ​Zean provides top-tier service! He helps directly and quickly and is a great support with all issues. He was extremely helpful in resolving my problems. Highly recommended!

Nuvéra London

Nov 05, 2025  on Shopify

Angel Li provided outstanding customer service. She was quick to respond, patient, and made sure all my questions were clearly answered. Her communication was professional and friendly, and she went the extra mile to resolve my issue efficiently. I really appreciate her help and the level of support she provided, a great example of what reliable service should be like 10/10!

My Store

Nov 03, 2025  on Shopify

Great experience with CJdropshipping! The platform works smoothly and the customer support is amazing. Special thanks to Gildan for being super helpful and patient – really appreciate her support!

AJ Pet Store

Nov 02, 2025  on Shopify

Arina Dong was very helpful and she helped me so much with my issue cj is the best costumer service for my shopify store. thanks to arina dong

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