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Customer reviews: CJdropshipping: Much Faster

Develop by Shopify

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,045)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Wilbury Whippet

Oct 23, 2025  on Shopify

Angel was excellent and extremely efficient with helping me today and made my experience with CJdropshipping much less stressful. Thank you very Much Angel

Little Sunshine Store

Oct 23, 2025  on Shopify

Great Dropshipping Platform and good customers service, the agents are are always available 24/7 and really helpful. I do recommend Raymond super helpful agent.

Imterio

Oct 23, 2025  on Shopify

thank you very much for your support, I am personally impressed with Gildan, who responded very quickly and solved my problem. Thanks Gildan

Blossom Elle

Oct 22, 2025  on Shopify

Great experience, fast, helpful, supportive! 5 stars for me! My Agent is Ariana super happy with her helpful work.

Vera's Gift Shop

Oct 21, 2025  on Shopify

CJ has also been an excellent partner with my store in helping me with sourcing products and also assisting with any questions that I have. Sam Huang has been particularly helpful with resolving my recent issues.

judineorganics.com

Oct 21, 2025  on Shopify

I needed assistance with getting the CJdropshipping products inventory to become available in my shopify store and Connie Jin (Customer Service) Agent guided me to the correct process via CJdropshipping and Shopify platform and now my products are available for sale. She was very patient and kind and she advised and handled my issues well especially when explaining what I should do. She made it all seem simple and easy to follow her instructions.

Crowned Heirs

Oct 21, 2025  on Shopify

Connie was invaluable with all my questions and helped me to understand how the CJ system works. Please open a warehouse in South Africa. This will be really great!

Elura

Oct 20, 2025  on Shopify

I needed help with changing a customer adress. She was very nice and helpful. My sales rep were Maidie tu&Connie

SylenShade

Oct 20, 2025  on Shopify

I really appreciate Maidie Tu’s help! She was extremely quick, professional, and clear in assisting me with updating my order email. Thanks to her support, everything was resolved smoothly without any confusion. I’m very grateful for her patience and guidance. Highly recommend her assistance! 5 stars!

Katt’s Mania Trendy Finds Hub

Oct 20, 2025  on Shopify

Truly an excellent application that helps and solves everything, excellent prices for importing and selling, and the shipping and automation process are truly excellent, and especially to "Cara Zeng," who has supported me tremendously through technical support. I highly recommend the application.

STAGE OF JOY

Oct 19, 2025  on Shopify

CJDROPSHIPPING is a very good app & Glidan solve the issue so fast also the response time was very excellent. Thank you,

Noctesse

Oct 18, 2025  on Shopify

Love working with CJ, amazing agents which help you with everything you need - just have to ask. Vject Wang was an amazing help!

Lady Ros

Oct 18, 2025  on Shopify

DO NOT TRUST CJdropshipping — Our Real Experience We trusted this company and ordered 1 item — and then the nightmare began. This company really doesn’t know how to do business and is unreliable. If you plan to work with them, here’s exactly what will happen to you, in the order it happened to us — because we lived it. 1- We placed the order on September 12, 2025 — delivery date showed September 29, 2025 (at least 17 days for delivery). This is a disgrace. Orders are delivered late. 2- Our customer bought the Ribbed V-Neck Wide Strap Tank. They regretted it immediately because the product was so bad it wasn’t even a product — the fabric wasn’t fabric. We were utterly embarrassed in front of our customer and couldn’t even answer them. This is shameful. They say every product is inspected, but that’s a lie — if they had actually inspected, they wouldn’t have dared send such garbage. We have no idea how they had the nerve to ship that. (Understand what you’re buying before working with this company.) 3- Our customer wanted to return the item immediately — understandably. Normally returns are paid by the buyer, but how can we ask the buyer to pay return shipping to China for an item that is literally trash? Return shipping would cost more than the product. This is even worse. (If you work with this company, this is another problem you’ll face — we’re ashamed to even write this while they have no shame shipping garbage.) 4- We immediately opened a ticket and emailed them on September 30. Guess what — they replied on October 6. No joke. We’re about to lose our minds. This company doesn’t understand e‑commerce: merchants must respond to customers within about 2 hours (worst case 24 hours on weekends). CJ took 6 days to reply. This is a disgrace. If you work with them, be prepared to be embarrassed in front of your customer — support replies take 6 days and you will lose customers and reputation. For customer service we had to act immediately: we refunded the customer in full, apologized, and issued a gift voucher — but the ad spend, effort and time we spent to make that sale are gone. That customer will never buy from us again because CJ sent trash. 5- When they finally replied, what did they say? It’s not worth reading, but know this: they shamelessly told us to send the garbage back to their China warehouse so they could refund us. By then we had already thrown the item away and refunded the customer. Now they’re asking if we returned it to their China depot — seriously? Product $30, shipping $40 — the product is trash. (In short: CJdropshipping won’t stand behind their products, they won’t refund you properly, they humiliate you against your customer and write arrogant emails.) If you plan to work with them, think twice. We lived all of the above — experienced it firsthand. If you want to be scammed, lose money, lose customers, lose reputation, and receive patronizing and useless support emails, then go ahead and work with CJdropshipping. The choice is yours — don’t get involved; take our advice and avoid them.

Tekotek Store

Oct 18, 2025  on Shopify

The product supplied from CJ are much cheaper than Aliexpress. CJ has been helping me with a discount a lot on delivery and all thanks to Stan Lin and Gildan Wu. Good service and fast response when I needed.

CLYRAA

Oct 17, 2025  on Shopify

I’ve been using CJ Dropshipping for a short time, and I’m already impressed. The platform is incredibly well-organized, and the user interface is intuitive and easy to navigate. Sourcing products is a breeze, making my workflow much smoother. Additionally, the customer support has been outstanding. I have a dedicated agent named Nancy Zhou, who’s been incredibly helpful and responsive to all of my inquiries. Overall, I’m really happy with my experience so far and would definitely recommend CJ Dropshipping to others.

Beast

Oct 17, 2025  on Shopify

I’ve paid over $200,000 USD to CJ, and it’s been one of the worst experiences I’ve ever had. My account was handled by Seema under Abby’s management team, but despite the high volume of business for more than six months, Abby never properly supervised her agent. Seema made over 20 serious mistakes in a single month, costing us more than $10,000. On top of that, CJ repeatedly withholds deposits and refuses to refund them, constantly coming up with new excuses. It’s a pattern — they take your money and will keep taking more if you let them.

Autenso

Oct 17, 2025  on Shopify

The agents are very helpful and compliant. The give me information i need and make deals in my name. Thank you to agents Connie, Heven and Bonnie

Pink Libra Chic Boutique

Oct 17, 2025  on Shopify

Leila, was swift in answering my emails and chats. She was very helpful, professional and attentive with her communication.

Autenso

Oct 16, 2025  on Shopify

The agents are very helpful and compliant. The give me information i need and make deals in my name. Thank you to agents Connie and Heven

PriorGaze

Oct 16, 2025  on Shopify

Ariana is truly one of the best agents I’ve worked with. She helped me find exactly what I needed with exceptional patience, professionalism, and attention to detail. Her calm demeanor, empathy, and quick decision-making made the entire process smooth and stress-free. Thank you so much, Ariana, for your outstanding support and dedication Team Priorgaze

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