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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

Reviews (9,666)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

BIANCA BOUTIQUE

Feb 21, 2025  on Shopify

I had a great experience working with Krise Qi. The support was quick, helpful, and professional. Krise went above and beyond to assist me, making everything smooth and easy. Highly recommend CJdropshipping and Krise for their excellent service.

Solvano

Feb 21, 2025  on Shopify

Lene is an absolute pleasure to work with! From the very start, she has been incredibly helpful, always going above and beyond to ensure everything runs smoothly. Her positive attitude and willingness to assist make every interaction effortless and enjoyable. She is not only knowledgeable but also incredibly approachable, making it easy to collaborate and communicate effectively. One of the things that stands out most about Lene is her reliability—she is always there when you need her, ready to offer support, guidance, or a fresh perspective. No task is too big or too small for her, and she handles everything with a level of professionalism and efficiency that is truly commendable. She is proactive, detail-oriented, and always looking for ways to improve processes and make things easier for everyone involved.

Stellar Bee

Feb 21, 2025  on Shopify

J'ai eu une expérience vraiment positive avec le service de Rebecca chez CJDropShipping. Elle a été extrêmement réactive, professionnelle, et a su répondre à toutes mes questions de manière claire et efficace. Le processus de commande et de gestion des produits s'est déroulé sans accroc, et je me sens vraiment soutenu tout au long de ma collaboration. Je recommande vivement ses services à toute personne recherchant une solution fiable et un accompagnement personnalisé. Si vous avez la chance de travailler avec elle, vous ne serez pas déçu !

Homeespire

Feb 20, 2025  on Shopify

Bonnie was an absolute lifesaver! I had an issue with a product variant on my shop, and she not only fixed it but did so in record time. She responded within a minute, and that level of dedication completely blew me away! Huge shoutout to her—she truly went above and beyond!

PLOOPY'S PICKS

Feb 20, 2025  on Shopify

Good customer service. I am able to contact human staff at any hour of the day and get a fast response. Bonnie Gu replied to my requests promptly.

Lightspread

Feb 19, 2025  on Shopify

Jolie is amazing !!! Help me with all my questions and respons fast .. om excited to this partnership :)

Tirma Export Import

Feb 19, 2025  on Shopify

Hallo Leute, Ich geb dem Herrn Boc Chen Absolute 5 Sterne. Sehr toller Service. Antworten in weniger als einer Minute für die man ansonsten selber 4-5Stunden gebraucht hätte. Danke an Herrn Chen. Super Typ. Viele Grüße aus Köln, Deutschland Schahäs

Trafla

Feb 19, 2025  on Shopify

Our agent Raymond is a great agent and is always fast in replying and helping us with questions we have.

Opticool

Feb 19, 2025  on Shopify

Outstanding Customer Service from CJ Dropshipping & Agent Anthony Chung! I am extremely satisfied with the customer service provided by CJ Dropshipping, but what truly made my experience exceptional was the support from Anthony Chung. From the very first interaction, he was incredibly helpful, responsive, and thorough in addressing all my inquiries. Anthony went above and beyond to ensure that every issue was resolved efficiently, providing clear explanations and prompt solutions. His professionalism and dedication made the entire process smooth and stress-free. I truly appreciate his assistance and highly recommend CJ Dropshipping—especially if you have the chance to work with such an outstanding agent like Anthony! Thank you for the excellent service!

SovanaFashion

Feb 19, 2025  on Shopify

I had an amazing experience with CJdropshipping, thanks to Krise Qi! Very helpful, responsive, and professional. Everything was handled smoothly, and the service was excellent. Highly recommend!

JAWIRNYCKI

Feb 18, 2025  on Shopify

I had some problems connecting a package and in no time i got the help i needed and my order was fixed! As a business owner it is very important that all the orders all completed perfectly and fast. Ruth was not only very effective but was able to help me in no time! I really appreciate it, thank you again.

Patras

Feb 18, 2025  on Shopify

Outstanding Service from CJ Dropshipping and Ruth! I have had an excellent experience working with CJ Dropshipping, and I want to specifically highlight the exceptional support provided by Ruth. She has been incredibly responsive, knowledgeable, and always willing to go the extra mile to ensure my business runs smoothly. From product sourcing to order fulfillment, CJ Dropshipping has proven to be a reliable partner. Their platform is user-friendly, and their customer service is top-notch. Ruth, in particular, has been instrumental in addressing my concerns, providing timely updates, and making the entire process seamless. I highly recommend CJ Dropshipping to anyone looking for a dependable fulfillment service, and I truly appreciate Ruth’s dedication and professionalism. Thank you for your outstanding support!

Shop Lois

Feb 18, 2025  on Shopify

Angel at CJdropshipping's customer service is the best! I would highly recommend them for their fast and friendly customer service.

Swiftie Mas

Feb 18, 2025  on Shopify

isabella is very good to work with. I had an issue regarding shipping and wanted to avoid a specific courier. Bellica listened to my concern and allowed me to select which couriers to use for my business. On top of that, when bringing up queries she was there to answer them most times of the day, and she always responds and follows up with my questions going out of her way to keep me updated!

Wisheum.ch

Feb 17, 2025  on Shopify

CJ Dropshipping is a reliable partner with a wide product selection and great Shopify integration. Special thanks to Suki Huang for her helpful and fast support. The customer service provides quick solutions. Highly recommended!

Lithothérapie Naturelle

Feb 17, 2025  on Shopify

Thanks to Rebecca Lin for her professionalism and help. I recommend CJdropshipping, its team and Rebecca. thank you

GetMarblux

Feb 17, 2025  on Shopify

My agent Willa is THE BESTTTTTT! I know that after the Spring Holiday all of the suppliers are busy, so being able to reach out to her for updates has been really helpful! Thank you Willa :)

THE VYNE

Feb 16, 2025  on Shopify

Bonnie was incredibly quick to respond and super helpful! I had an issue, and she solved it in no time. Excellent service and super friendly—definitely recommend!

WARAN mart

Feb 15, 2025  on Shopify

The support team is truly exceptional, providing 24/7 assistance whenever needed. When I encountered an issue requiring urgent attention, support officer Connie went above and beyond to help. She patiently guided me step by step, even sharing screenshots to ensure clarity. I was truly impressed by her dedication and professionalism. Outstanding service—keep up the great work! I love CJ!

Evercrest

Feb 15, 2025  on Shopify

Kristy with their customer support is great and answers nearly instantly. I have tried a private supplier and other fulfillment platforms, and CJ is by far the best and most consistent in performance.

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