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Chatway Live Chat & WhatsApp logo

Chatway Live Chat & WhatsApp

Develop by Shopify

$15

/ Month
Free plan available 14 Days Free Trial
  • Verified
  • Live chat app. Live chat helpdesk inbox for customer support

    File sharing
    Mobile compatibility
    Customizable widget
    Real-time chat
    Chat history
    Visitor recommendations

    About Chatway Live Chat & WhatsApp

    Launched Sep 06, 2023

    Categories

    Built by Shopify

    Address

    16 Saturn Close, Warminster, ENG, BA12 8GP, GB

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    Description

    Live chat, helpdesk & FAQ app for live chat customer support. Live chat customer service & WhatsApp.

    Provide customer service via live chat inbox widget, WhatsApp & FAQ. Offer customer service live chat help using Chatway live chat inbox. Support visitors using live chat canned responses. Using live chat inbox send offers based on past live chat conversations. Assign helpdesk chatbox agents to customer service conversations in your live chat box inbox. Offer customer support chat, WhatsApp & livechat inbox customer care experience. Our inbox live chat app is also available on Android & iOS

    Provide customer service via live chat inbox widget, WhatsApp & FAQ. Offer customer service live chat help using Chatway live chat inbox. Support visitors using live chat canned responses. Using live chat inbox send offers based on past live chat conversations. Assign helpdesk chatbox agents to customer service conversations in your live chat box inbox. Offer customer support chat, WhatsApp & livechat inbox customer care experience. Our inbox live chat app is also available on Android & iOS more
    • Access Shopify cart, orders, coupons data & more through live chat support inbox
    • Canned responses saved replies & FAQ for better live chat customer support
    • Mobile apps for iOS & Android to live chat and provide customer support anywhere
    • Chat buttons like WhatsApp, Facebook Messenger, Instagram, Telegram, phone, SMS
    • Monitor inbox customer service chats & invite customer support chat agents

    Pros

    • Offers immediate customer service through live chat, helping to provide timely assistance
    • Ability to make recommendations and offers based on past conversations or pages visited
    • Agents can be assigned to specific customer service conversations for better management
    • Available on both Android and iOS, allowing for mobile notifications and responses
    • Provides customization options for the chat widget, including color, logo, and button size
    • Easy file sharing within the chat for enhanced customer support
    • Comprehensive conversation history to provide context before responding
    • Notifications are instant, helping ensure timely responses
    • Highly rated user experience with consistent 5-star reviews
    • Compatible with third-party themes and highly reliable according to user reviews
    • Responsive support team praised by multiple users
    • Enables chat assignment among team members, facilitating better teamwork

    Top Helpful Reviews

    Darts and Cues Australia

    Nov 05, 2025  on Shopify

    Thanks so much to the devs of this app. It's super simple to set up and use for both our business and the customer. The inbox and option to appear online or offline has definately helped increase our sales by quickly answering any quick questions they had before purchasing. When we are not online, we are able to reply to the customer and they can see it when they next visit the site or we can reply by email to them if they leave it.

    Utopian Threads

    Nov 05, 2025  on Shopify

    Great app that I have been using daily. Being able to converse with customers in 'real time' via the chat inbox has been very useful in building trust and converting sales. Marvin has worked with me to implement an improvement, and kept in contact to let me know once the issue was addressed. Would recommend this app :)

    Make it Gift Shop

    Oct 26, 2025  on Shopify

    Super easy to set up and use. I get messages straight to my phone via app. Really helps with sales so customers don't click away when they have a question.

    Space Vendor

    Oct 14, 2025  on Shopify

    Hi, this app is the best chat app i ever had, UI is best, and less latency than other chat app. i recommend it

    The Grand Archive AB

    Sep 25, 2025  on Shopify

    Using this app daily, works really well. The Inbox feature is really well made and I get notifications straight to my phone using their app from customers. 10/10 would recommend

    Krafteria

    Sep 19, 2025  on Shopify

    The website chat application has made it super easy for us to connect with our customers in real-time. The interface is simple, responses are instant, and it helps us provide quick support without needing phone calls or long emails. Super easy to integrate

    KALI SHOES®

    Sep 16, 2025  on Shopify

    Chatway is a really useful and intuitive app. What impressed me the most is the WhatsApp integration, which makes it easy to communicate with customers and manage conversations in one place. The interface is simple, fast, and it has significantly improved the way I handle customer support. Highly recommended for anyone looking for a practical tool to centralize chats and messaging!

    cloudream

    Sep 15, 2025  on Shopify

    The inbox functionality is almost like getting notifications in real-time, which keeps me updated instantly. On top of that, I can reply to messages directly from my phone, making it extremely convenient. Highly recommend!

    NBHANYUAN

    Sep 15, 2025  on Shopify

    This is the live chat app that best meets my needs. It has a simple and attractive design, comprehensive features, and is easy to use. The inbox labeling feature is especially helpful, allowing me to prioritize the messages I need to process. The customer service is always eager to answer questions, and I can tell they're truly committed to making this product a success. Keep it up!

    Arccaptain

    Aug 28, 2025  on Shopify

    Very practical, helped me a lot, the customer service was very friendly and helped me solve many problems

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