9.9
Chatty: Live chat Helpdesk FAQ logo

Chatty: Live chat Helpdesk FAQ

Develop by Chatty

$14.99-$49.99

/ Month
  • Built for Shopify
  • Verified
  • Enhance Help center: WhatsApp, Live chat, FAQs, Inbox, Chatbot

    Order tracking
    Whatsapp integration
    24/7 automation
    Faq management
    Faq popups
    Personalized contact
    Query resolution
    Livechat support
    2,186 Reviews
    9.9

    About Chatty: Live chat Helpdesk FAQ

    Launched Jun 09, 2022

    Categories

    Built by Chatty

    Email :

    [email protected]

    Address

    1 Sophia rd, Peace Centre, Peace Centre, 228149, SG

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    Description

    Smart live chat with AI chatbot, Messenger, FAQs, and help center for effortless customer support

    Chatty is all you need to convert all customers into sales. With live chat powered by smart chatbot (ChatGPT v4), you'll answer questions instantly and build stronger customer relationship. Build FAQs hub for quick customer support, enable order tracking at ease and allow customers chat with us directly. Customize your chat widget to match your brand and offer contact methods: WhatsApp, Facebook Messenger, Email, Inbox and more. Plus, manage all conversation on the go with the Chatty mobile app.

    Chatty is all you need to convert all customers into sales. With live chat powered by smart chatbot (ChatGPT v4), you'll answer questions instantly and build stronger customer relationship. Build FAQs hub for quick customer support, enable order tracking at ease and allow customers chat with us directly. Customize your chat widget to match your brand and offer contact methods: WhatsApp, Facebook Messenger, Email, Inbox and more. Plus, manage all conversation on the go with the Chatty mobile app. more
    • Live chat: Provide instant support to engage with customers by AI assistant
    • FAQs hub: Create a FAQs hub to empower customers to find answers on their own
    • Beautiful chat widget: Customize chat widget to match your brand
    • Order tracking: Let customers check order status on the go easily in help center
    • Mobile app: Keep track with all inbox from your devices anywhere, anytime

    Pros

    • Excellent user experience and intuitive interface
    • Responsive and helpful customer support available 24/7
    • Easy to install and navigate
    • Improves user experience, boosts conversion rates, and minimizes cart abandonment
    • Personalized Contact Us options via WhatsApp build trust and cut support time
    • Instant order tracking, quick query resolution, and tailored assistance
    • Customizable options and seamless integration with any website or platform
    • Stunning themes for FAQs popup and Help Center
    • Allows businesses to create numerous queries and FAQ categories
    • Multiple Contact Us methods including LiveChat support, Phone call, and Messenger

    Cons

    • Currently supports only one language
    • No option to upload custom profile photos for chat avatars, only uses Shopify store logo

    Top Helpful Reviews

    View all reviews

    Roxy Singapore

    Jan 08, 2025  on Shopify

    i just started chatty room, the cs agent are very helpful and fast response I was chat with agent audrey, really great and all my task doing well

    Dorothy

    Jan 08, 2025  on Shopify

    Fantastic App! I highly recommend it. I have been using it for our FAQs page for over a year now and find it to be really intuitive and user friendly. It's easy to use and set up and if you have any issues, Hana and Maison are friendly and most importantly quick to respond and help with any fixes.

    Dans Pet Supplies

    Jan 06, 2025  on Shopify

    I want to say what a pleasure it has been working with your company on my initial setup.. Just as Important that you recognize Audrey for her outstanding work and her kindness she gave me with the support... She is AWESOME!!!

    Valrose

    Jan 02, 2025  on Shopify

    Ik heb vandaag hulp gehad van Abby. Ze doen echt hun best om je te helpen! Gelukkig zijn die mensen er, en kan ik weeral verder. Hartelijk dank!!!!!

    cdsmailer

    Jan 02, 2025  on Shopify

    I recently started using Chatty: Live Chat Helpdesk FAQ for my Shopify store and have had a great experience so far. The app is intuitive, well-designed, and fits perfectly with the goals of enhancing customer interaction and providing real-time support. The standout feature for me is the AI assistant functionality, which makes managing FAQs and live chat so much easier. It feels seamless and saves a significant amount of time in responding to customer queries. The app’s customization options allow me to personalize the chat experience to align with my store's branding. A big shoutout to Audrey from the support team—she was instrumental in setting everything up for me. Her guidance was clear and professional, and she made the whole process smooth and straightforward. Audrey’s support ensured I could maximize the app’s features from the start. If you’re looking to add an AI-powered customer support tool to your Shopify store, I highly recommend Chatty. It’s a game-changer for improving customer satisfaction and engagement.

    Nyte

    Jan 01, 2025  on Shopify

    Jade was on point to resolve our questions and technical issues. The replies were fast and accurate, with a friendly touch :) The app is easy to use and the great customer support is a real plus !

    Lacey’s watcha-McCall-its

    Dec 30, 2024  on Shopify

    I am new to the Chatty App and while setting everything up I hit the chat button. Sonny was very punctual in responding and I did not have to wait at all! 10 out of 10 recommend! Sonny you ROCK!

    DonaHöna

    Dec 30, 2024  on Shopify

    Staff Hana is super nice and supportive, the Chatty app is a game changer for all the shops, I would recommend to any person who tries to setup their online business!!

    Oriembroly LLC

    Dec 29, 2024  on Shopify

    Good service. nice interface. and the support team is fast and helps me solve the problem quickly. it is a must have app on your shopify website.

    Forever Love

    Dec 28, 2024  on Shopify

    Great app , with easy chat buttons for your website. Prakash was very helpful and supportive . Great support Team

    Telescopes Canada

    Dec 25, 2024  on Shopify

    So far works quite well for us, quick support and a lot more features than we had on our past chat system. Looking forward to seeing how we can leverage the AI chatbot to help with support responses.

    Wonderscape Toys

    Dec 25, 2024  on Shopify

    Great service from Hana today to solve an issue i had with the app ,all in all very happy with all dealings with the Chatty team thanks

    WTP

    Dec 24, 2024  on Shopify

    The Chatty App does not have the most features out of all of the live chat apps, but it does have everything required in a live chat application. What it does do exceptionally well is work like it is should. Their customer service Hana is very patient and friendly, thank you very much

    Brant Business Interiors

    Dec 23, 2024  on Shopify

    I was having difficulty (I’m not great online) loading the APP on my iPhone. Audrey helped me navigate through the process and it worked perfectly. Love the App. Great support. Thanks AUDREY

    Cristais Místico

    Dec 23, 2024  on Shopify

    The application is very good, the support from Analyst Audrey was efficient, helping us translate from English to Brazilian Portuguese.

    Show more reviews

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