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Chatlake: Live Chat & Helpdesk logo

Chatlake: Live Chat & Helpdesk

Develop by OWWARE LTD
Free App

Live Chat & Multi-channel HelpDesk with CRM features

Automated workflows
Live chat
Chatbot integration
Unlimited agents
Multi-channel helpdesk
Crm features
Communication integration
Templates for responses
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About Chatlake: Live Chat & Helpdesk

Launched Jun 12, 2023

Categories

Chat

Built by OWWARE LTD

Email :

[email protected]

Address

71-75 Shelton Street, Covent Garden, London, ENG, WC2H 9JQ, GB

Website Support Portal Privacy policy FAQ

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Introduction Video

Description

Create Live chat and start your Ecommerce helpdesk integrating with many communication channels.

Chatlake is way more than simple store Live Chat – you can connect other communication channels like email, WhatsApp, Messenger, Twitter and many others to manage all conversations with customers in the single interface. You can share all the history of communications with unlimited number of agents in one place - all to resolve issues quicker and with less clicking. Use templates for responses, build workflows for automated replies, integrate with chatbots and more – out of the box!

Chatlake is way more than simple store Live Chat – you can connect other communication channels like email, WhatsApp, Messenger, Twitter and many others to manage all conversations with customers in the single interface. You can share all the history of communications with unlimited number of agents in one place - all to resolve issues quicker and with less clicking. Use templates for responses, build workflows for automated replies, integrate with chatbots and more – out of the box! more
  • Ecommerce help desk with built in Live Chat, email and social media integrations
  • Supporting Email, Messenger, Twitter, Whatsapp, Instagram, Telegram, Line, SMSs
  • Single interface for multiple communication sources
  • Unlimited agents, teams, workflows and macros
  • Custom attributes allowing you to manage any data you want

Pros

  • Integrates multiple communication channels (email, WhatsApp, Messenger, Twitter, etc) into a single interface
  • Enables seamless sharing of communication history with unlimited agents
  • Supports use of response templates and automated workflows
  • Allows integration with chatbots
  • Ecommerce help desk functionality built-in
  • Social media integration capabilities
  • Offers unlimited agents, teams, workflows, and macros
  • Custom attributes for managing specific data

Cons

  • Potentially complex setup due to multiple integrations
  • Possible learning curve for new users due to extensive features
  • Performance may vary based on the volume of communications managed
  • Customer support quality and responsiveness unclear from description
  • May require advanced technical knowledge for optimal use

Key Features

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