Preorder, Back In Stock ‑ Stoq logo

Customer reviews: Preorder, Back In Stock ‑ Stoq

Develop by Artos Software

Reviews (1,447)

Overall rating
5

What Merchants Think

The "Preorder, Back In Stock ‑ Stoq" app consistently impresses merchants with its ease of use, seamless Shopify integration, and exceptional customer support. Many users appreciate the app's ability to enhance productivity by streamlining the preorder and back-in-stock notification processes. The fast and efficient support team is widely lauded, making the app a popular choice among Shopify store owners.

Key Strengths

  • Excellent customer support with rapid response times
  • Easy to set up and integrate with Shopify
  • Highly customizable to fit store themes
  • User-friendly interface
  • Seamless preorder and back-in-stock notifications

Common Concerns

  • Initial setup may require assistance for customization
  • Some merchants experienced glitches in the beginning
  • Desire for consolidated restock notifications rather than separate emails for each product

Final Thoughts

Overall, the "Preorder, Back In Stock ‑ Stoq" app is well-received by merchants for its reliability and the excellent service provided by the support team. It is particularly valued for its straightforward setup, extensive customization options, and ability to handle preorder and restock notifications efficiently. While there are minor areas for improvement, such as consolidated notifications, the app's strengths make it a highly recommended tool for Shopify store owners looking to enhance sales through preorder and restock features.

Calia Collection

Jul 17, 2024  on Shopify

This app has been extremely helpful and easy to use. I needed assistance from Sneha who was efficient and solved my problems in less than 5 minutes. Grateful for her help!

Simon James

Jul 16, 2024  on Shopify

Great app with useful sales tools / functonality! We mainly use for back in stock notifications, and have just recently introduced preorders. UX can sometimes be a little clunky in the back end but it's very usable and the customer support are very responsive. All in all very happy with Stoq.

Loafers

Jul 16, 2024  on Shopify

Anaam is maybe the best customer service out there! Perfect assistance and nice attitude! Glad I added that app!

MOTOVEIKALS 21

Jul 15, 2024  on Shopify

I am pleased to rate this experience as five stars. The team at Stoq, comprising Shashi, Prarthana, Sneha, and Anaam, provided excellent assistance. They devised a bespoke solution that perfectly met our needs. I would like to commend you on your excellent customer service. Keep up the good work.

Mary MacGill

Jul 15, 2024  on Shopify

Working great for "Back In Stock" function! Their staff (especially Anaam) is super helpful. Excited to continue our growth with it.

DOOG (Dog Owners Outdoor Gear)

Jul 14, 2024  on Shopify

Great, speedy customer service. App is simple enough to use, and a lot better value than the previous app we were using!

© 2024 Charriol

Jul 14, 2024  on Shopify

Live chat support is very efficient and usefull. Thank you for your help setting up the application.

LollyShop NZ

Jul 13, 2024  on Shopify

Super useful functionality and features! The customer support is incredibly helpful and responsive as well. Highly recommend this app for anyone looking for a simple & functional back-in-stock app.

Electric Violin Shop

Jul 11, 2024  on Shopify

Very cool app that allows us to easily accept special orders (for items that we can get but don't have on backorder) and preorders (for items we have on backorder with a known ship date). Easy to setup and get started with. A few very specific questions we had were addressed very quickly by their support team (Prarthana and Anaam were of great assistance). I will consider this developer for other apps going forward.

Coastal Lighting

Jul 11, 2024  on Shopify

Awesome customer service! I requested to have the notify me button moved on our product page and they did it within minutes. It looks great and is very easy to use.

My Store

Jul 11, 2024  on Shopify

Ridiculously quick, and super friendly and helpful support via the live chat! Such confidence with this app knowing the support team are so prompt and willing to help out.

Baci Milano

Jul 11, 2024  on Shopify

Great assistance and extremely helpful in solving a small issue we had with the app. Highly recommend

rightparent

Jul 10, 2024  on Shopify

Super pleased with the results. Best pricing terms out of any Preorder app. Customer service is absolutely top-notch. I couldn't be happier.

Little Big Party Co.

Jul 10, 2024  on Shopify

This app works great for our store - we stock 000's of different products that frequently come in and out of stock and it works perfectly, the widgets even look good which is not the same for other apps. I have contacted their support team with two fairly technical queries which they have solved straight away - friendly, professional, and very helpful. Highly recommend this app!

Elevated Gains

Jul 10, 2024  on Shopify

Stoq has been great for us to keep orders coming in with the new pre-order feature when we run out of stock. The notify my for our customers has been very helpful too!

Mermazing beachwear

Jul 10, 2024  on Shopify

Ottima app! Facile da usare e il suo lavoro lo svolge bene. Peccato solo per i limiti al piano gratuito, però assistenza disponibile per tutti!

Jawda Islamic Store

Jul 08, 2024  on Shopify

The team at Stoq are absolutely amazing. I faced a rather unexpected issue (a conflict with another Shopify app, so NOT at Stoq's fault), and despite the team not being required to help, they went above and beyond to solve this for me. They liaised with the other Shopify app, and together, they resolved the bug. Personally, I was blown away about how willing they were to help and how efficiently they solved this. 10/10 for customer service and if anyone is thinking about choosing Stoq or some other app, 100% GO FOR STOQ! You WILL NOT be disappointed. As for the app itself, it provides us with the exact features we need and is super user-friendly. Importantly, it has not slowed down our website. The new Pre-order functionality has genuinely given us an 18% uplift in revenue, which is easily the highest ROI an app has printed for us. Well done Stoq! Keep up the awesome work!

ShopBASF.com

Jul 08, 2024  on Shopify

Support Team is great, and makes updates quickly and exactly as requested. What more can you ask for!

Trademark Sports Cards & Memorabilia

Jul 08, 2024  on Shopify

1st thing: the support team does their absolute best to help you with any issues you may be dealing with - this is the #1 reason why this review is 4/5 and not rated 2 or 3 stars... I was using this software for both back-in-stock notifications and allowing our customers to purchase pre-order items. Unfortunately, this software is limited by a couple of factors, that for me - made it unusable for what I need. 1) Your theme could affect the addon to where it does not display things correctly. The support team tried their best to help, but there were problems on top of problems. 2) The support team can do nothing if the issue with their software involves shopify. For example, anyone who wants to Pre-Order items will not be able to select in-store pickup as a shipping option. Looks like I'll have to look for an alternative software, or just forego doing anything pre-order.

ooOh My

Jul 08, 2024  on Shopify

Anaam provided great customer Service very fast to respond very helpful I would definitely recommend this app

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