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Customer reviews: Preorder, Back In Stock ‑ Stoq

Develop by Artos Software

The Back in Stock & Restock Alerts app helps Shopify store owners recover lost sales by notifying customers when out-of-stock products are available again. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,893)

Overall rating
5

What Merchants Think

The "Preorder, Back In Stock ‑ Stoq" app consistently impresses merchants with its ease of use, seamless Shopify integration, and exceptional customer support. Many users appreciate the app's ability to enhance productivity by streamlining the preorder and back-in-stock notification processes. The fast and efficient support team is widely lauded, making the app a popular choice among Shopify store owners.

Key Strengths

  • Excellent customer support with rapid response times
  • Easy to set up and integrate with Shopify
  • Highly customizable to fit store themes
  • User-friendly interface
  • Seamless preorder and back-in-stock notifications

Common Concerns

  • Initial setup may require assistance for customization
  • Some merchants experienced glitches in the beginning
  • Desire for consolidated restock notifications rather than separate emails for each product

Final Thoughts

Overall, the "Preorder, Back In Stock ‑ Stoq" app is well-received by merchants for its reliability and the excellent service provided by the support team. It is particularly valued for its straightforward setup, extensive customization options, and ability to handle preorder and restock notifications efficiently. While there are minor areas for improvement, such as consolidated notifications, the app's strengths make it a highly recommended tool for Shopify store owners looking to enhance sales through preorder and restock features.

TheShopsofSerendipity

Feb 17, 2025  on Shopify

We are new users to the app; but in the last week our experience has been terrific. It has been an ease to setup restock notifications and preorders. I reached out to customer service for a question specific to our store and they provide a great solution to our challenge. We are looking forward to the great advantages this app has and will provide!

6OH5OH

Feb 17, 2025  on Shopify

The team has been great to work with. I ordered the wrong section, and it was promptly replaced with what I needed, and it worked seamlessly.

Krafters Cart

Feb 17, 2025  on Shopify

I’ve been using this app for the past two days, and so far, it seems to be a great choice. I’m still exploring all of its features and options. Before committing, I had several questions, all of which were answered professionally by Nagaraj from the onboarding team. He was incredibly informative and extremely helpful.

Evermood

Feb 14, 2025  on Shopify

Nice working app and excellent customer service. I hope that you could edit apps features by yourself a little more but customer service is fast and works very well so it helps a lot. Thank you Anaam for your kind & quick help with my issue!

Billy Goat Soapworks

Feb 14, 2025  on Shopify

I haven't really gotten to use the app yet, but I can say that Sneha was a great help in my setting up the app! I look forward to it helping with conversion rates, and if customer service is this good going forward, I won't be switching! Thanks, Sneha

Oni Jewelry

Feb 14, 2025  on Shopify

The support was awesome and incredibly fast! They responded quickly and efficiently, making the whole experience smooth and hassle-free. Highly recommend!

Sew Sew Mellow

Feb 14, 2025  on Shopify

If like me you're a designer maker and stock levels sometimes get the better of you this is a really useful app. It's early days for me as a shop owner and the online support team were really helpful when I got a bit stuck setting things up.

Dam Kids Ranch

Feb 13, 2025  on Shopify

So far it is doing exactly what I need it to do. I was looking for something specifically that would allow me to limit the number of pre-orders at once, and this has that feature!

CYCubes

Feb 13, 2025  on Shopify

I love the app and the customer service! As soon as I faced difficulties and asked how to solve it, they immediately rushed to explain the problem and solve it for me in no time. Special thanks to Vishu!!!

GLOWELL

Feb 13, 2025  on Shopify

I absolutely love Stoq! The app works great, but what really impressed me was the customer service. They helped me adjust my web theme super quickly and made sure everything was just right. I wish every app company helped this much!

LIA

Feb 12, 2025  on Shopify

A great choice for preorders and a straightforward tool to use! The Stoqs support team is very helpful and responds quickly to any question. Nagaraj from the team promptly helped me with the setup and resolved an issue with the feature's appearance on my website. Highly recommend!

hernest project

Feb 12, 2025  on Shopify

Incredible customer service. The app is straightforward and easy to use. We're now taking pre-orders and haven't had any issues. I would definitely recommend as a solution to taking deposits on pre-orders.

IHL Canada

Feb 12, 2025  on Shopify

Customer experience has been unreal honestly. Every time Ive asked them if something can be modified, ie placement of a button for example they've turned around and figured out a custom solution for me pretty much same day.

Geparlys Parfums

Feb 12, 2025  on Shopify

Perfect customer service, very reactive, kind and helpful for anything you need! I just started using the app but it looks practical and easy to use. Highly recommend it!

Pinner Machine Shop

Feb 11, 2025  on Shopify

So far this has been far superior to the app I used to use. It is completely integrated into Shopify and is much easier to use. So far so good.

Bikunu

Feb 11, 2025  on Shopify

Great App easy to set up and when you don't get there, the Chat is there to help you. Thanks to Sashi who was able to solve all the little worries in a few minutes. Congratulations to the team Luke

Ello

Feb 10, 2025  on Shopify

The team is SO quick to respond and helps sort out multiple issues. We tried multiple apps and STOQ was a no brainer!

Circulus Health

Feb 10, 2025  on Shopify

We found the STOQ support to be totally amazing and quick to respond. Anaam was incredibly efficient and resolved all our issues very quickly while being helpful and friendly with every aspect of the support she offered. She was incredibly patient with us and allowed us to query everything and she explained and illustrated everything for us in ways that were easy for us to understand and produce results. We recommend this App and its very professional service to all Shopify site users. We will not look at any other Pre-order options as this is the very best we could find.

Gabby Electric

Feb 10, 2025  on Shopify

As a new user, I haven't had enough time to fully evaluate the app's functionality, but I’m already impressed by the support team. I encountered an issue with image sizing in emails, reported it on a Sunday night, and was pleasantly surprised to have it resolved the same night—great responsiveness! One improvement I'd love to see in the future is the ability to notify users about all the products they follow that have been restocked in a single email, rather than separate notifications for each item. This would enhance the user experience and streamline communication. Looking forward to seeing how the app evolves!

Good Boys Social Club

Feb 09, 2025  on Shopify

The Stoq team is the best! They personally reached out to me to see if I needed assistance when I was getting started. Within less than one business day, we were on a phone call. They helped me troubleshoot and get my first preorder! Thank you Stoq team!

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