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Customer reviews: Appointment Booking App ointo

Develop by Sidepanda Inc.

Reviews (914)

Overall rating
4.9

What Merchants Think

Merchants overwhelmingly appreciate the "Appointment Booking App ointo" for its ease of setup and seamless integration with Shopify, along with its extensive customizable features and reliable customer service. Many reviews highlighted the proactive and helpful nature of the support team, particularly mentioning representatives by name for their exceptional assistance with setup, troubleshooting, and customization.

Key Strengths

  • Easy to install and configure, even for non-technical users.
  • Comprehensive calendar integration with Google and Outlook.
  • Responsive and helpful customer service, with specific praise for team members.
  • Customizable booking options and email notifications.
  • Supports multiple payment options, including partial payments.
  • Automation features for reminders, cancellations, and rescheduling.
  • Affordable with a robust free plan offering many essential features.

Common Concerns

  • Some advanced features require upgrading to higher-tier plans.
  • Limited customization on the basic plan.
  • Reported performance issues, including glitches and dashboard problems.
  • Lack of compatibility with certain languages and regions, such as Japanese standards.
  • Some features, like waitlist handling, may have limitations due to integration with Shopify.

Final Thoughts

Overall, "Appointment Booking App ointo" is well-received as an effective and user-friendly solution for managing appointments on Shopify. It facilitates a streamlined booking process with enough flexibility to meet diverse business needs, supported by an attentive customer service team. Despite some limitations, particularly regarding premium features and regional compatibility, the app remains a popular choice for businesses looking to improve their booking systems efficiently.

My Store

Sep 18, 2024  on Shopify

Very useful - I have no prior experience but the ability to call and message 24/7 is awesome. I have set up what seems like a very complex task in only a couple of days. Very satisfied with the app and very helpful staff

Indoor Golf Club CA

Sep 17, 2024  on Shopify

Great support and even though functionality is not always exactly how I would like (it's about 90% there though!) they are open to making changes quickly when needed.

Akrolordag & Capoeira CTMV

Sep 08, 2024  on Shopify

Has all of the functions that I've been looking for and has been incredibly helpful. Easy to use! Reccommend it!

Osborne's Farm & Garden Centers LLC

Sep 04, 2024  on Shopify

We have had very few issues and what issues we have had were taken care of in amazing time. Truly impressed with customer service. Thank you

Jasmine Robson

Sep 03, 2024  on Shopify

Works great for our appointment needs and the customer service is excellent! App is easy to use and setup, works great and looks good on our store front. Still more to learn.

State of Being

Aug 30, 2024  on Shopify

I'm very happy with the support I receive from the team, and the constant updates they provide to improve the app. It feels like they listen to our needs and feedback and update things quickly!

Eurostep Basketball

Aug 25, 2024  on Shopify

Shubhankar has been extremely helpful with the onboarding of Appointo for our business! Thank you for your time.

Whimsy Stamps

Aug 12, 2024  on Shopify

Works great for our appointment needs and the customer service is excellent! App is easy to use and setup, works great and looks good on our store front. Easy for customers to make appointments and all the notifications we receive work well too. Would recommend this app to anyone needing appointment availability in their store.

Elevate

Aug 11, 2024  on Shopify

Definitely recommend! I tried three other booking systems before this. Didn't take me long to set up at all, everything is all integrated and automated. I booked a call and it was so helpful, they helped me customise my booking system and plan to suit me. There is an app where you can change your classes on and its a nice modern calendar view. Super easy and just want I needed! Thanks.

Kay L'Artiste Studios

Aug 04, 2024  on Shopify

Shubhankar and Sidepanda were incredibly helpful! Shubhankar guided me through the process of integrating appointments into my website pages, a step that was holding up my launch. Thanks to his clear instructions and support, I’m now confident and ready to go live. Thank you, Appointo!

Anthony & Home Residential Designs

Aug 02, 2024  on Shopify

Nothing but helpful, worked with me until everything was working as intended with the appointments on my site. Also, a very swift response to my initial question/problem.

Aurora Skincare

Jul 31, 2024  on Shopify

They are great, the customer services is lightening fast I have to say. I had an issue and they helped me in 2 minutes I think. I just started using this so I can't say much about the software but the customer service is awesome, which leads me to think that everything should be way easier.

Der Opal Store

Jul 30, 2024  on Shopify

Gute Sache, aber leider geht das nur mit einem Produkt verknüpft, weshalb das dann im Shop bei den Produkten immer zu sehen ist.

Pembina Valley Bus Charter Inc.

Jul 29, 2024  on Shopify

Had fast service when asking how to access the mobile app. They even graciously offered it for me for FREE, when the app typically costs $10 per month.

Carla Poma Jewelry

Jul 26, 2024  on Shopify

I've been using this app for over two years and have seen the updates that they have implemented, they are constantly improving. I'm extremely happy with their response time. I always have many questions because of the type of service we offer and the customer service really cannot be beat. As a small business myself, I love knowing that there is a small team of people who care on the other end. If you are looking for a simple booking system, who provides amazing customer service, then this is the app you need.

Infinite Joy

Jul 25, 2024  on Shopify

It´s good, however has some issues with calendar integrations. For example some slots appear as busy when they are not, if you have an event or task and have it as Available, the app understands it as busy as well so you have to be careful. The prices are a bit high as well or that´s how I personally feel it, there are big jumps from one to another just for couple elements to add. The costumer service on the other hand is really helpful and fast. They respond very quickly and are very helpful and nice.

Team Power Products

Jul 24, 2024  on Shopify

Have developed a need to setup appointments for new services I offer. I tried a half dozen solutions and settled here. Very full featured, easy install on web site, especially with it being applicable to 2.0 Themes. Having the Custom Questions with the ability to add prices was a real help. The application works well with most of the common settings easy to understand. Like many of these apps, especially the 'Available Time' setup is a little tedious but with help I now understand how to use the options to get what I want. The ability of this app to solve your appointment desires is very extensive and should work for many complicated appointment scenarios. When I was looking at various options and how they work, I was amazed at how well and fast their chat function works for questions. I am CDT during normal business hours and generally I get an answer in under ten minutes. The answers are on point, generally with examples of where to look and how to use it. There is a downside when working with their tech staff. I suspect they are eastern Indians and when on the phone with them their accents are sometimes hard to understand. For their videos, I slow down the play to let me hear their voices more clearly. In technical knowledge of their app and general web site wizardry, they are very good! Their chat and writing are very clear!

DivineAlchemy.life

Jul 07, 2024  on Shopify

Wow! I am so impressed with the online support I received to help set up my appointment calendar! The tech team helped me create hyperlinks in the terms and conditions section. They also quickly answered all my questions. I can't believe how powerful this application is! Still more to learn.

Desserts 2 Love

Jul 06, 2024  on Shopify

I have tried other booking apps for my shopify website, and it is the best I have tried so far. It makes it super easy for my customers to book, and checkout super-fast. Highly recommend.

Blossom and Tempest

Jul 02, 2024  on Shopify

I really like Appointo, because it's easy to use. If I don't know how to do some settings they have videos available and also the 24hour support is very helpful, they just helped me to solve a problem within a few minutes. Thank you! I recommend this app.

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