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Customer reviews: Appointment Booking App ointo

Develop by Sidepanda Inc.

Reviews (850)

Overall rating
4.9

What Merchants Think

Merchants overwhelmingly appreciate the "Appointment Booking App ointo" for its ease of setup and seamless integration with Shopify, along with its extensive customizable features and reliable customer service. Many reviews highlighted the proactive and helpful nature of the support team, particularly mentioning representatives by name for their exceptional assistance with setup, troubleshooting, and customization.

Key Strengths

  • Easy to install and configure, even for non-technical users.
  • Comprehensive calendar integration with Google and Outlook.
  • Responsive and helpful customer service, with specific praise for team members.
  • Customizable booking options and email notifications.
  • Supports multiple payment options, including partial payments.
  • Automation features for reminders, cancellations, and rescheduling.
  • Affordable with a robust free plan offering many essential features.

Common Concerns

  • Some advanced features require upgrading to higher-tier plans.
  • Limited customization on the basic plan.
  • Reported performance issues, including glitches and dashboard problems.
  • Lack of compatibility with certain languages and regions, such as Japanese standards.
  • Some features, like waitlist handling, may have limitations due to integration with Shopify.

Final Thoughts

Overall, "Appointment Booking App ointo" is well-received as an effective and user-friendly solution for managing appointments on Shopify. It facilitates a streamlined booking process with enough flexibility to meet diverse business needs, supported by an attentive customer service team. Despite some limitations, particularly regarding premium features and regional compatibility, the app remains a popular choice for businesses looking to improve their booking systems efficiently.

Patriot Clean Out Store

Nov 17, 2024  on Shopify

The Appointo app is okay. I'm finding a lot of limitations and seem to always have to upgrade. My chat help has been fantastic though. Everytime I contact them they are quick to answer and solve my issues. They are always pleasant. I just had a great conversation with Karan. He was very helpful.

Shafaq n Kami

Nov 17, 2024  on Shopify

Thank you! You have excellent customer support and a full understanding of the products, meeting my requirements for appointments perfectly. Very happy to be using the Appointo App! Thanks, Karan

Carina Hildebrandt

Nov 13, 2024  on Shopify

This calendar app is fantastic! It's super user-friendly, customer service is outstanding—fast, friendly, and always helpful. Highly recommend for anyone needing a reliable, simple calendar app!

Astro Reports

Nov 13, 2024  on Shopify

The app is great and the team that supported for integration with our shopify store are great too! Karan, from their team did a great work! Thanks

Puglia Adventures

Nov 13, 2024  on Shopify

Karan, a staff from Appointment guided me via online chat, as I was facing issues with bookings and appoiments and it was resolve within less then an hour.

Dash Cakes

Nov 11, 2024  on Shopify

Karan was amazing! I can’t say enough great things about Karan and the amazing help they provided with getting our website ready! From start to finish, Karan was professional, knowledgeable, and incredibly patient. They listened to all of our ideas and needs, and then brought them to life in a way that exceeded our expectations. Not only did they solve technical issues with ease, but they also offered creative suggestions that really elevated the overall design and functionality. If you're looking for someone who truly knows their stuff and makes the whole process smooth and stress-free, Karan is your go-to person. Thank you so much for all your hard work and dedication—our site looks fantastic!

MONARCH CRICKET

Nov 11, 2024  on Shopify

Karan was an exceptional help in resolving a bug we encountered in the Appointo system for Monarch Cricket. He demonstrated promptness and a deep understanding of the issue, quickly identifying and implementing a solution with professionalism and ease. His technical knowledge and commitment to resolving the problem were impressive, making the entire process smooth and stress-free. Karan’s proactive approach and helpfulness truly stood out. We would give him a 5-star rating and highly recommend his expertise. His contributions have been invaluable, and he would be a fantastic asset in any future projects.

Hermosa Studio

Nov 11, 2024  on Shopify

I’ve been using this booking app for my Shopify store, and I’m really impressed! The setup was a breeze, and it makes managing appointments so much easier. The best part, though, is the customer support—they’ve been fantastic. Super responsive and genuinely helpful whenever I’ve had a question. It’s made a big difference in keeping things organized. Highly recommend it! Special Thanks to MR KARAN and MUKUL for assisting me setup everything , even my emails are going to inbox right now im very very very very happy because i will finally be able to book appointements online for my clients . Best customer support your effort is valuable

Instaberry

Nov 09, 2024  on Shopify

Amazing customer support from Karan and the App saved me a ton of time with my short term rentals. Highly recommend - start with the free version as you get a lot from it. I eventually upgraded to $15 a month which is still cheaper than most non shopify apps.

SpaceVR

Nov 06, 2024  on Shopify

To be honest, you don’t have all the opportunities to change some things. But you will simply be shocked how responsive the support is and how quickly they do everything; in fact, this plugin is worth it at least because of the people on that side

ディディモス

Nov 04, 2024  on Shopify

Contrary to what is written in the app description, this app is not compatible with the Japanese language. While the Japanese translation is surprisingly good, the currency format and the date and time format in the email notifications cannot be changed to the Japanese standard. This limitation renders the app unusable for any merchant wanting to operate in the Japanese market - or East Asian market, for that matter. It's a significant flaw in an otherwise excellent app.

Three Palms Travel Co

Oct 28, 2024  on Shopify

The staff are amazing help and the app is super user friendly if you know what your after, so many add ons and ways to organise your business

Coastal Style NZ

Oct 28, 2024  on Shopify

Great product which lets us do most things we need to. Support has also been excellent - very responsive and quickly resolving the things we needed help with.

Gaia Conceptions

Oct 27, 2024  on Shopify

Shebhankar was so helpful in setting everything up!!! I think this is going to be the perfect app for our needs in booking appointments.

WANDER HOLIDAY TOUR

Oct 25, 2024  on Shopify

very helpful team helped me alot understanding and good in nature work is streamlined resolved my issue in a min and also helped to improve the web all of that i will rate more if there is more then 5 stars thanx to appointo team thanks alot

EL FELIPE

Oct 23, 2024  on Shopify

Karan is very helpful and swift in responding to our request. This app is amazing! Definitely worth a download.

Soapfistication

Oct 21, 2024  on Shopify

I've launched workshops for my business, and this app is working great for getting bookings. I had something I wanted updated (from the default), and they made the update on the backend the same day I requested it. The only thing I wish could change is that if you enable people to join a waitlist, your customers get charged right away - evidently this is because of something on the Shopify checkout process, so can't be changed (at least not with my lack of IT skills). Overall though, it's pretty easy to use once you get through your first one and figure it all out.

Belskin Shop

Oct 21, 2024  on Shopify

If you are looking for an all encompassing easy booking system you have come to the right place. As an absolute computer geek I was able to implement most of it myself and if I didn't succeed I could put in an online call just a 30 min later. They took over my screen and at 5 min everything was fine. My booking app turned out to be too small and the person from App ointo immediately suggested himself to adjust this incl my branding colors. So they really think along and adjust where needed. There are also a lot of features in it like workflows, notifications,change language,.... In short, a booking system that includes everything with top service and for free!

Glamcraftique

Oct 19, 2024  on Shopify

Fantastic service provided and I am very pleased with the fast results and attention to customer service! Highly recommend!!!

Jordan Beads

Oct 18, 2024  on Shopify

This is an awesome app! It is highly customizable and the support team is always open to accommodating your custom requests. Chat support responds almost immediately.

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