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Customer reviews: Appointment Booking App ointo

Develop by Shopify

Appointo is a Shopify app designed to streamline appointment scheduling and bookings for businesses. This review covers its features, pros, cons, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (756)

Overall rating
4.9

What Merchants Think

Merchants overwhelmingly appreciate the "Appointment Booking App ointo" for its ease of setup and seamless integration with Shopify, along with its extensive customizable features and reliable customer service. Many reviews highlighted the proactive and helpful nature of the support team, particularly mentioning representatives by name for their exceptional assistance with setup, troubleshooting, and customization.

Key Strengths

  • Easy to install and configure, even for non-technical users.
  • Comprehensive calendar integration with Google and Outlook.
  • Responsive and helpful customer service, with specific praise for team members.
  • Customizable booking options and email notifications.
  • Supports multiple payment options, including partial payments.
  • Automation features for reminders, cancellations, and rescheduling.
  • Affordable with a robust free plan offering many essential features.

Common Concerns

  • Some advanced features require upgrading to higher-tier plans.
  • Limited customization on the basic plan.
  • Reported performance issues, including glitches and dashboard problems.
  • Lack of compatibility with certain languages and regions, such as Japanese standards.
  • Some features, like waitlist handling, may have limitations due to integration with Shopify.

Final Thoughts

Overall, "Appointment Booking App ointo" is well-received as an effective and user-friendly solution for managing appointments on Shopify. It facilitates a streamlined booking process with enough flexibility to meet diverse business needs, supported by an attentive customer service team. Despite some limitations, particularly regarding premium features and regional compatibility, the app remains a popular choice for businesses looking to improve their booking systems efficiently.

Third Coast Power Sports

Jun 05, 2025  on Shopify

The app works good for my jetski rental business. I have also ran into a couple things i couldnt figure out and the gentleman Karan is always there to help me swiftly! Its amazing how well he knows the app and shopify itself. No matter the time of day Karan always gets things figured out fast and efficiently.

thebigword B.V.

Jun 05, 2025  on Shopify

The team has been amazing supporting us with the delivery of our services through their app. Integration has been seamless, and always on hand to answer questions!

NokuMira

Jun 05, 2025  on Shopify

Excellent assistance from Karan. The app is easy to install and setup. If you have any hiccups the agent will definitely help you out.

Star Angel Guidance

Jun 04, 2025  on Shopify

I chose this app mainly for my consultation bookings to integrate with Google calendar and meets and to have ability to see the timing according to worldwide timezones. I love that they have this.I tried 4 apps and this worked best for what i want and the price is reasonable for the Pro. I have had some issues with the app during the trial stages of integrating it but i appreciate the team is very responsive and helpful especially Karan and Mukul. They helped fixed things quickly and Karan has been very helpful guiding me when i wasnt sure on how to do something. I do suggest doing some testing out before a full launch of the website to avoid issues and it works better if you already do up variants if any first. The whole team was helpful and offered quick service recovery which i am pleased with and recommend. Small suggestion to team if the color of the timezone in booking words could be in RED color instead of light blue so clients can notice quickly if its right time zone, especially if they are not taking the call from where they are booking or its not correctly detected with VPN. Thank you for your services

The Doggie Pawtisserie

Jun 03, 2025  on Shopify

I've not long installed this app, but in 30 minutes, i've added the booking feature to 3 different products, one with 4 variants. The chat feature is very helpful, the information that was given very quickly has enabled me to have this fully set up and functional within 30 minutes! Great app so far!

allKidz

May 25, 2025  on Shopify

Speciale dank aan Karan & Bhagya van Appointo. Ze hebben mij onwijs goed geholpen met een probleem op de website. Snelle reactie en vriendelijke service. Aanrader!

Joly Eyewear

May 23, 2025  on Shopify

I am still setting up this app for the website. The customer service is very helpful and responsive and the free plan covers the very essentials

Virtual Marketing Australia

May 20, 2025  on Shopify

So far so good. Support were very responsive in helping me set-up. Looking forward to the bookings flowing in!

Mythology Vineyard

May 16, 2025  on Shopify

excellent customer service, they were responsive to help me and i appreciate the help I got from Shubhanker

Axe Throwing Tenerife

May 15, 2025  on Shopify

We’re running an axe throwing venue in Tenerife and Appointo has been a game-changer for us. Easy to set up, perfectly integrated with Shopify, and incredibly smooth for customers to book their sessions. The app is clean, flexible, and highly customizable — exactly what we needed after facing issues with other tools using Cloudflare (which caused local access problems in Spain). Appointo solved all that in minutes. Also, shout-out to their support team: fast, friendly, and super helpful! Highly recommended for any business that needs serious booking power with zero hassle. Thanks Appointo!

Throwing Shapes

May 15, 2025  on Shopify

Excellent customer service from Shubhankar who helped us migrate from another appointment app. Simple to use and really well considered features. Highly recommend.

clan.studio

May 14, 2025  on Shopify

An excellent app - great value for money and allows us to manage paid and unpaid appointments with great easy. Shubhankar was so helpful in making changes we required and providing top customer service. Thank you!

ROHO RAFIKI® LIMITED

May 13, 2025  on Shopify

I want to give 5 stars for the set-up assistance provided by Bhagya. She was easy to work, answered my queries swiftly and was very proactive on installation - helping me set it up as I replaced another appointment app. Although I've recently installed it, I'm already happy with it as I can have my availability in two places on my website - as I have 60 min appts and 15 min appts and the app handles this scheduling easily at no cost. I'm on the free app at the moment as I'm a start up business. It suits my simple needs and has an adequate level of functionality, but I will probably upgrade when I have the means.

Melanie Jayne

May 13, 2025  on Shopify

Have been using this for over 1 year, Had a small problem and these guys fixed it very quickly. Fast service. Its easy to use and integrated well with our shopify appointments.

Salon Antoine

May 12, 2025  on Shopify

One of the best appointment booking apps out there. I have done extensive research comparing different apps for my salon. Appointo stood out the most in all aspects. It is also one of the best support teams out there with immediate responses always willing to go the extra mile to make sure everything is working optimally for your business to run smoothly. It's a must have app if you need to make bookings in your business.

Documentary Beauty Shop

May 08, 2025  on Shopify

My review is 5 star due to amazing fast and helpful customer service and the great features and pricing compared to their competitors. Today I worked with Bhagya and I have also worked with others on their support team over the past week or so. I am new to shopify and appointo and they are very kind and helpful. I will continue to leave my review 5 star if all goes smooth and well once customers start using my services via the appointo app. I do recommend to others!

EP Pro Media LLC

May 07, 2025  on Shopify

This app works extremely well and does exactly what I need it to do. Tech Support was good and help me set things up and make sure it worked.

LUSHIZ SPA

May 02, 2025  on Shopify

This app is a pain. Keep sending my clients toold address even thought I've changed it. ireached out several tyimes and they seem to cant fix their own issue. They need toimprove big time. Not worth the hassel.

Veralab

Apr 30, 2025  on Shopify

Useful app with different options for customization, also the support is always available if you need help

innitbangkok

Apr 29, 2025  on Shopify

Thank you Appointo team, I've asked for assistance on my booking calendar twice and your team has been really amazing in helping to resolve the issues which are customisation, even with the free app currently. This time Karan helped me and it was really fast work. Amazing work and definitely 5 stars for your team. Hope to hop on to paid service after approval from my boss in the next few months of use. THank you so much!

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