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Customer reviews: Appointment Booking App ointo

Develop by Shopify

Appointo is a Shopify app designed to streamline appointment scheduling and bookings for businesses. This review covers its features, pros, cons, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (756)

Overall rating
4.9

What Merchants Think

Merchants overwhelmingly appreciate the "Appointment Booking App ointo" for its ease of setup and seamless integration with Shopify, along with its extensive customizable features and reliable customer service. Many reviews highlighted the proactive and helpful nature of the support team, particularly mentioning representatives by name for their exceptional assistance with setup, troubleshooting, and customization.

Key Strengths

  • Easy to install and configure, even for non-technical users.
  • Comprehensive calendar integration with Google and Outlook.
  • Responsive and helpful customer service, with specific praise for team members.
  • Customizable booking options and email notifications.
  • Supports multiple payment options, including partial payments.
  • Automation features for reminders, cancellations, and rescheduling.
  • Affordable with a robust free plan offering many essential features.

Common Concerns

  • Some advanced features require upgrading to higher-tier plans.
  • Limited customization on the basic plan.
  • Reported performance issues, including glitches and dashboard problems.
  • Lack of compatibility with certain languages and regions, such as Japanese standards.
  • Some features, like waitlist handling, may have limitations due to integration with Shopify.

Final Thoughts

Overall, "Appointment Booking App ointo" is well-received as an effective and user-friendly solution for managing appointments on Shopify. It facilitates a streamlined booking process with enough flexibility to meet diverse business needs, supported by an attentive customer service team. Despite some limitations, particularly regarding premium features and regional compatibility, the app remains a popular choice for businesses looking to improve their booking systems efficiently.

Romapets

Jul 30, 2025  on Shopify

From the moment I reached out, everything was handled smoothly and professionally. Bhagya, the representative who assisted me - she really made the whole process feel effortless. She took the time to understand exactly what I needed. I truly appreciated the clear communication and the genuine effort to ensure I was satisfied.

Climaero

Jul 25, 2025  on Shopify

The app looks very good in basic plan. There are some bad moments related to product syncronization and Inventory track when displaying widget.

PJG

Jul 24, 2025  on Shopify

Appointo has the best UI with a lot of features that will help you create highly personalised user flows and the best part is they have an amazing Customer Support team that will assist with all your queries and requirements.

Dhima Medical Clinic

Jul 24, 2025  on Shopify

Bhagya is number one awesome customer service representive fast efficient comprehensive clear communication. The app is a bit heavy missing a couple features such as partial pay but there is another add on to fix that issue. I am happy to be a customer of the best app Appointo.

PASCATI, artisan chocolate

Jul 21, 2025  on Shopify

The app is great and you can add multiple services. Other apps is on chargeable basis. It's pretty straight forward to set up and Karan from the team was helpful guide us through the process. Highly recommended and no coding knowledge required.

LoodgieterijAmsterdam.nl

Jul 17, 2025  on Shopify

Działa stabilnie, idealne do usług FIX PRICE Korzystamy z Appointo do szybkich rezerwacji usług hydraulicznych w Amsterdamie. Klient wybiera godzinę, opłaca usługę z góry i dostaje potwierdzenie. Wszystko działa automatycznie – bez chaosu i zbędnych wiadomości. Obsługa techniczna reaguje błyskawicznie i rozumie realne potrzeby małych firm usługowych. Dla nas to był strzał w dziesiątkę – polecam każdemu, kto chce łączyć płatności z bookingiem bez kombinowania.

Roundhouse Electric Trains, Inc.

Jul 15, 2025  on Shopify

Customer service is great!! Whenever I had questions they were there to help. In particular Shubhankar was very helpful! He helped me integrate the subscriptions and booking features into our shopify website, where our customers are now able to buy a subscription and book appointments.

Vagabundobjects

Jul 15, 2025  on Shopify

Super schneller und freundlicher Kundenservice. Wir wollten die Farbe des Widgets anpassen, wobei uns Bhagya unterstützt hat und unsere Wünsche direkt umgesetzt hat. Alles in allem eine tolle Booking App.

Après Tennis Club

Jul 14, 2025  on Shopify

This app has a lot of features and is great for multi-person events, courses and clinics. When I was getting set up initially I scheduled a 15 minute call and they walked me through the steps necessary to set up my event.

X-DREAM SNOWBOARDING

Jul 14, 2025  on Shopify

This app is the perfect solution that we have been looking for a long time, adding a valued option for our customers to make bookings of their snow trip tickets and lessons. The customer support is responsive and effective!

Scent Atelier

Jul 14, 2025  on Shopify

Truly thankful for the promptness and helpfulness in answering our queries and doubts. This app has helped with our scheduling and bookings and it is also quite user-friendly even for someone who has no background in tech and no technical knowledge.

Millennium Swim

Jul 13, 2025  on Shopify

Amazing application and well thought out! I was able to set everything up my self. When I encountered issues, I booked a call an their reps guided me through everything, sharing my screen to make it easier. Would recommend to any service-based business.

Island Candles

Jul 08, 2025  on Shopify

LOVE THIS APP - it's a free add-on to my Shopify store and the Customer Support is some of the best I've ever seen! They are patient, resolved my concerns (really it was just operator error) and was able to help in live time within the same day I was having issues!!! 1010101001 gold stars for this app & support!!

The Griffin Handcrafted Company

Jul 01, 2025  on Shopify

I love this app. So easy to use. And I got the help I needed from Bhagya, she was incredibly friendly and answered every question I asked, for which I am very thankful for. Well Done!

heCho x ti

Jun 26, 2025  on Shopify

The app is very good and very simple, the service is excellent, Bhagya Divakar was very helpful, always available and friendly. I would recommend improving some things, such as adding more modern and attractive templates, as well as crossing out dates that are no longer available, and putting up "sold out" or "few spots" signs, but the rest works very well for now. It's essential that it be in Spanish, both for the user and for our customers who are going to make their reservation. ------- La app es muy buena y muy simple, la atencion es excelente, Bhagya Divakar fue muy buena, siempre disponible y amable. Yo recomendaria mejorar algunas cosas como poner más plantillas modernas y atractivas, asi como tachar las fechas que ya no están disponibles, pondría carteles de "agotado a la vista, o: "pocos lugares" pero realmente el resto funciona muy bien por ahora. Fundamental que esté en español, tanto para el usuario como para nuestros clientes que vana hacer su reserva

Art Class Brisbane

Jun 24, 2025  on Shopify

Bhagya has been so patient and excellent service, has helped me so much, totally could not have done my calendar without her guidance, thanks so much Appointo for your supportive team.

kannonbeach

Jun 18, 2025  on Shopify

Really cool app, there is even a back end for mobile app to work on the go and their support service it's pretty good hey helped me all the way to get it set up and ruing smooth. Thanks!!

Lux Japanese Head Spa

Jun 17, 2025  on Shopify

Outstanding features. It is quite feature rich, which is a good thing, but due to that fact, it may take a bit for some users to figure some more advanced things out. Trust me, it'll be worth it. On the few occasions when we needed support, they were very helpful as well.

Vitahub

Jun 12, 2025  on Shopify

We've been testing Appointo and had a couple of technical doubts — Karan jumped in right away and offered fast, clear, and incredibly efficient support. He not only solved our issues but did so with great professionalism and kindness. It's rare to find such responsive assistance. Thanks again, Karan — you made the whole setup process smooth and stress-free!

Open Studio Sewing

Jun 11, 2025  on Shopify

Great and quick support, exactly what I needed to manage appointment booking for my business. Easy and works well. Thank you! :)

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