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Customer reviews: Appointment Booking App ointo

Develop by Shopify

Appointo is a Shopify app designed to streamline appointment scheduling and bookings for businesses. This review covers its features, pros, cons, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (797)

Overall rating
4.9

What Merchants Think

Merchants overwhelmingly appreciate the "Appointment Booking App ointo" for its ease of setup and seamless integration with Shopify, along with its extensive customizable features and reliable customer service. Many reviews highlighted the proactive and helpful nature of the support team, particularly mentioning representatives by name for their exceptional assistance with setup, troubleshooting, and customization.

Key Strengths

  • Easy to install and configure, even for non-technical users.
  • Comprehensive calendar integration with Google and Outlook.
  • Responsive and helpful customer service, with specific praise for team members.
  • Customizable booking options and email notifications.
  • Supports multiple payment options, including partial payments.
  • Automation features for reminders, cancellations, and rescheduling.
  • Affordable with a robust free plan offering many essential features.

Common Concerns

  • Some advanced features require upgrading to higher-tier plans.
  • Limited customization on the basic plan.
  • Reported performance issues, including glitches and dashboard problems.
  • Lack of compatibility with certain languages and regions, such as Japanese standards.
  • Some features, like waitlist handling, may have limitations due to integration with Shopify.

Final Thoughts

Overall, "Appointment Booking App ointo" is well-received as an effective and user-friendly solution for managing appointments on Shopify. It facilitates a streamlined booking process with enough flexibility to meet diverse business needs, supported by an attentive customer service team. Despite some limitations, particularly regarding premium features and regional compatibility, the app remains a popular choice for businesses looking to improve their booking systems efficiently.

Mythology Vineyard

May 16, 2025  on Shopify

excellent customer service, they were responsive to help me and i appreciate the help I got from Shubhanker

Axe Throwing Tenerife

May 15, 2025  on Shopify

We’re running an axe throwing venue in Tenerife and Appointo has been a game-changer for us. Easy to set up, perfectly integrated with Shopify, and incredibly smooth for customers to book their sessions. The app is clean, flexible, and highly customizable — exactly what we needed after facing issues with other tools using Cloudflare (which caused local access problems in Spain). Appointo solved all that in minutes. Also, shout-out to their support team: fast, friendly, and super helpful! Highly recommended for any business that needs serious booking power with zero hassle. Thanks Appointo!

Throwing Shapes

May 15, 2025  on Shopify

Excellent customer service from Shubhankar who helped us migrate from another appointment app. Simple to use and really well considered features. Highly recommend.

clan.studio

May 14, 2025  on Shopify

An excellent app - great value for money and allows us to manage paid and unpaid appointments with great easy. Shubhankar was so helpful in making changes we required and providing top customer service. Thank you!

ROHO RAFIKI® LIMITED

May 13, 2025  on Shopify

I want to give 5 stars for the set-up assistance provided by Bhagya. She was easy to work, answered my queries swiftly and was very proactive on installation - helping me set it up as I replaced another appointment app. Although I've recently installed it, I'm already happy with it as I can have my availability in two places on my website - as I have 60 min appts and 15 min appts and the app handles this scheduling easily at no cost. I'm on the free app at the moment as I'm a start up business. It suits my simple needs and has an adequate level of functionality, but I will probably upgrade when I have the means.

Melanie Jayne

May 13, 2025  on Shopify

Have been using this for over 1 year, Had a small problem and these guys fixed it very quickly. Fast service. Its easy to use and integrated well with our shopify appointments.

Salon Antoine

May 12, 2025  on Shopify

One of the best appointment booking apps out there. I have done extensive research comparing different apps for my salon. Appointo stood out the most in all aspects. It is also one of the best support teams out there with immediate responses always willing to go the extra mile to make sure everything is working optimally for your business to run smoothly. It's a must have app if you need to make bookings in your business.

Documentary Beauty Shop

May 08, 2025  on Shopify

My review is 5 star due to amazing fast and helpful customer service and the great features and pricing compared to their competitors. Today I worked with Bhagya and I have also worked with others on their support team over the past week or so. I am new to shopify and appointo and they are very kind and helpful. I will continue to leave my review 5 star if all goes smooth and well once customers start using my services via the appointo app. I do recommend to others!

EP Pro Media LLC

May 07, 2025  on Shopify

This app works extremely well and does exactly what I need it to do. Tech Support was good and help me set things up and make sure it worked.

LUSHIZ SPA

May 02, 2025  on Shopify

This app is a pain. Keep sending my clients toold address even thought I've changed it. ireached out several tyimes and they seem to cant fix their own issue. They need toimprove big time. Not worth the hassel.

Veralab

Apr 30, 2025  on Shopify

Useful app with different options for customization, also the support is always available if you need help

innitbangkok

Apr 29, 2025  on Shopify

Thank you Appointo team, I've asked for assistance on my booking calendar twice and your team has been really amazing in helping to resolve the issues which are customisation, even with the free app currently. This time Karan helped me and it was really fast work. Amazing work and definitely 5 stars for your team. Hope to hop on to paid service after approval from my boss in the next few months of use. THank you so much!

Marvelous Light Candle Company

Apr 29, 2025  on Shopify

Everytime I have a concern they always provide a solution in a matter of minutes!! I love this app because they make it simple to use and fix any issues I have as quick as possible. Also, they are super friendly!! I love it

Rohit Kamra Jaipur

Apr 28, 2025  on Shopify

I recently started using the App Ointo, and I found it to be incredibly helpful. The video call scheduling feature is very convenient and user-friendly. The app's interface is simple and easy to navigate, which I really appreciate. The video call scheduling functionality works smoothly and saves a lot of time. I want to especially thank Karan for helping me with the setup and guiding me through the features. His assistance made the entire process much easier. I found this app to be very reliable, and the features it offers are really useful. If you need to schedule video calls, this app is perfect for you. I would highly recommend this app, as it efficiently and effectively serves its purpose. Now Karan's help is acknowledged as well!

CandalBeauty

Apr 23, 2025  on Shopify

Amazing app! I would highly recommend! Definitely 5 stars. And I love the customer support. I'm a happy customer.

Lisoph Ceramics

Apr 16, 2025  on Shopify

Karan was very supportive during the installation, he showed me the most important settings in a video call :)

My Store

Apr 14, 2025  on Shopify

I needed some help to ensure my app was set up correctly, so I scheduled an appointment for assistance. I really appreciated having that option instead of just calling a customer service line and waiting on hold. During the appointment, I was able to get all my questions answered, and now everything is working well!

Holt Dog Park

Apr 11, 2025  on Shopify

We have used Appointo for two years now, it's a brilliant booking system and works perfectly for our business. Whenever we have queries or questions about the system, Karan and Bhagya have been super friendly, patient and incredibly helpful when sorting our needs! From messages on live chat to arranging calls on teams, they go above beyond for their customers. Highly recommend using Appointo! Keep up the great work guys!

Pretty N Mink

Apr 10, 2025  on Shopify

Karan was absolutely amazing. He patiently helped me navigate this website step by step and was very nice. I highly suggest working with him!

Fancywork Yarn Shop

Apr 09, 2025  on Shopify

Very helpful customer service. They got me up and running quickly. Looks like ti will work just fine for our purposes.

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