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Customer reviews: Appointment Booking App ointo

Develop by Sidepanda Inc.

Reviews (914)

Overall rating
4.9

What Merchants Think

Merchants overwhelmingly appreciate the "Appointment Booking App ointo" for its ease of setup and seamless integration with Shopify, along with its extensive customizable features and reliable customer service. Many reviews highlighted the proactive and helpful nature of the support team, particularly mentioning representatives by name for their exceptional assistance with setup, troubleshooting, and customization.

Key Strengths

  • Easy to install and configure, even for non-technical users.
  • Comprehensive calendar integration with Google and Outlook.
  • Responsive and helpful customer service, with specific praise for team members.
  • Customizable booking options and email notifications.
  • Supports multiple payment options, including partial payments.
  • Automation features for reminders, cancellations, and rescheduling.
  • Affordable with a robust free plan offering many essential features.

Common Concerns

  • Some advanced features require upgrading to higher-tier plans.
  • Limited customization on the basic plan.
  • Reported performance issues, including glitches and dashboard problems.
  • Lack of compatibility with certain languages and regions, such as Japanese standards.
  • Some features, like waitlist handling, may have limitations due to integration with Shopify.

Final Thoughts

Overall, "Appointment Booking App ointo" is well-received as an effective and user-friendly solution for managing appointments on Shopify. It facilitates a streamlined booking process with enough flexibility to meet diverse business needs, supported by an attentive customer service team. Despite some limitations, particularly regarding premium features and regional compatibility, the app remains a popular choice for businesses looking to improve their booking systems efficiently.

M & M Skatewear

Jun 27, 2024  on Shopify

First time "chatting" with support and it was quick and easy. They resolved my problem quickly, though I give 4 stars as I don't know why it was occurring in the first place. I have used this app for quite some time now and it works well for my purposes.

Cardiopet CL

Jun 25, 2024  on Shopify

Una excelente aplicación con una gran capacidad de resolución de problemas. Tenía un problema con los agendamientos y en 15 minutos tuve una llamada a través de Meet y me los solucionaron. Aparte de una excelente atención de Taarang. Recomendada

Picnic Labs

Jun 25, 2024  on Shopify

Although there's room for improvement, the customer support is excellent, which is why I really like this app.

Jimena Alejandra

Jun 24, 2024  on Shopify

I have a wonderful experience with this app and the support. He walked me through everything I needed to do to integrate the app and showed me how to use it and benefit from it. Highly recommend

SOLIDMAGIC

Jun 20, 2024  on Shopify

vom Preis/Leistungsverhältnis enorm, großartiger, direkter Support und die App bietet alles, was ich für meine Coachings brauche.

Granite-Wine

Jun 19, 2024  on Shopify

Very helpful and hands-on customer service, it is so rare these days that it's worth highlighting and treasuring. Thank you!

Body Aware NZ

Jun 15, 2024  on Shopify

Amazing so useful. I think I learnt a lot how to manage my account on a daily basis. With so much more information.

Next Sports Center

Jun 12, 2024  on Shopify

The team at Appointo (Shubhankar, Sunny, and Karan) was EXTREMELY NICE and HELPFUL. As we were developing our website, Next Sports Center, we realised that it would be very difficult to find a turn key, out of the box solution for our booking/scheduling platform. After trying and testing out (and asking for help) from other providers, we landed on Appointo and really had a low expectation if the app would fit what we need. Lo and behold, after explaining in detail (the Appointo team was really patient and helpful) our requirements, they found a workaround (without a need for further coding), and a customised workflow from our end, so that the app would fit what we need. Sure, other apps may have worked better or looks better or is priced cheaper, but the wholistic support and approach that the Appointo team gave was unmatched. Thanks again! We really appreciate you!

オパ処あさひ

Jun 11, 2024  on Shopify

日本で使っています。簡単で、使いやすくて、値段が安くて、近年のアップデートを重ねる度にUIが美しくなっていっています。複雑な日本語の日時および曜日表記にまで対応しています。 何よりヘルプセンターの迅速かつ的確な対応が素晴らしいです。翻訳アプリを使ったたどたどしい英語でも親切に対応してくれ、いつも希望を叶えてくれます。これからも使います。みなさんにもぜひ使ってほしいです。

Coco Coquette

Jun 11, 2024  on Shopify

I needed support after changing my Shopify theme, and they got back to me right away (within minutes) to walk me through what I needed to do in order to troubleshoot the calendar not showing up.

LoveMyTime

Jun 10, 2024  on Shopify

Easy to integrate with our store and a very powerful and flexible application. We're doing something a little different and the Appointo support team have been fantastic at guiding us on how to best use the application, and when needed, making changes to help us achieve the outcomes we're looking for. Highly recommended!

Demure Lyfe

Jun 09, 2024  on Shopify

AMAZING! I had been looking for an all in one app that would allow for me to turn my products into services, allow customers to book on an internal calendar, and also be able to offer monthly service subscriptions! The customer service is also NEXT LEVEL! Very very happy!!

Jaime Wiles

Jun 03, 2024  on Shopify

I was previously using two different apps, An appointment booking app and a subscription app. But there were sometimes issues getting the two to work together how I needed them to. I offer online services and some appointments are for minutes or hours, some are for days or longer. I also offer group sessions and needed a waiting list. I wanted to be able to offer different length subscriptions with various discount incentives. I also needed to have everything integrate with my Google Calendar. This app (I chose to use the advanced plan) does everything I need plus more!! It is really pretty straight forward to use, easier than many I've tried. There are helpful tutorial videos to watch if you get stuck too! Plus the staff are brilliant. I have spoken with Karan, Sunny and Shubhankar and have found them all to be helpful and knowledgeable. I actually wish I'd started using this app a year ago. Would have saved me much time and stress lol

Grounded Factory

May 30, 2024  on Shopify

It’s ok for what you pay. I would like the app to be more ug friendly. A bit complicated with some settings and I have been on touch with support several times. Support was helpful but response was a bit slow. I hope for some better help-videos and faster chat service. Overall a helpful tool to my booking site.

Persimmon Consignment Boutique

May 28, 2024  on Shopify

I have been using Appointo for the entire duration of owning my consignment store. This app has been easy to integrate with my website, feature-rich, and smooth. Customer service responds VERY quickly and I have always gotten my questions answered. THANK YOU appointo!! :)

Consulting for Heightened Awareness

May 01, 2024  on Shopify

This is the best appointment app for booking that is easy to use, set up, and for clients to use when selecting the day and time they want to book. Very user friendly and the help center is awesome. I highly recommend this app to any Shopify user who is offering consulting and coaching services for the best experience for the consultant/coach and client!

maxineorangeart

Apr 30, 2024  on Shopify

This app has been great for my business, booking through my shopify website. Any issues I've had have been resolved quickly and with friendly service.

Hog Heaven Coffee

Apr 26, 2024  on Shopify

We've had this app since beginning of the year and so far it's been great, it has saved me so much time and hassle...prior to the app we had customers call to make appointments for a coffee farm tour. Aside from not having to juggle multiple calls, customers are required to pre-pay so if they don't show up we still have the revenue, and have sufficient time to prepare. We are a micro business and can't really afford to pay for apps but Appointo has been worth the investment. Customer service is very prompt!

Austin Pedicab

Apr 26, 2024  on Shopify

Thrilled App ointo has everything we need for our tour business! Karan was a huge help on our free call.

Oh That Aint Bad

Apr 25, 2024  on Shopify

Customer service is a BIG THING for me so thank you for helping me navigate through this app to have a seemless experience. I can say that I do recommend !!!!

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