Taranker.Com Logo
Appointment Booking App ointo logo

Customer reviews: Appointment Booking App ointo

Develop by Sidepanda Inc.

Appointo is a Shopify app designed to streamline appointment scheduling and bookings for businesses. This review covers its features, pros, cons, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (725)

Overall rating
4.9

What Merchants Think

Merchants overwhelmingly appreciate the "Appointment Booking App ointo" for its ease of setup and seamless integration with Shopify, along with its extensive customizable features and reliable customer service. Many reviews highlighted the proactive and helpful nature of the support team, particularly mentioning representatives by name for their exceptional assistance with setup, troubleshooting, and customization.

Key Strengths

  • Easy to install and configure, even for non-technical users.
  • Comprehensive calendar integration with Google and Outlook.
  • Responsive and helpful customer service, with specific praise for team members.
  • Customizable booking options and email notifications.
  • Supports multiple payment options, including partial payments.
  • Automation features for reminders, cancellations, and rescheduling.
  • Affordable with a robust free plan offering many essential features.

Common Concerns

  • Some advanced features require upgrading to higher-tier plans.
  • Limited customization on the basic plan.
  • Reported performance issues, including glitches and dashboard problems.
  • Lack of compatibility with certain languages and regions, such as Japanese standards.
  • Some features, like waitlist handling, may have limitations due to integration with Shopify.

Final Thoughts

Overall, "Appointment Booking App ointo" is well-received as an effective and user-friendly solution for managing appointments on Shopify. It facilitates a streamlined booking process with enough flexibility to meet diverse business needs, supported by an attentive customer service team. Despite some limitations, particularly regarding premium features and regional compatibility, the app remains a popular choice for businesses looking to improve their booking systems efficiently.

Aurora Skincare

Jul 31, 2024  on Shopify

They are great, the customer services is lightening fast I have to say. I had an issue and they helped me in 2 minutes I think. I just started using this so I can't say much about the software but the customer service is awesome, which leads me to think that everything should be way easier.

Der Opal Store

Jul 30, 2024  on Shopify

Gute Sache, aber leider geht das nur mit einem Produkt verknüpft, weshalb das dann im Shop bei den Produkten immer zu sehen ist.

Pembina Valley Bus Charter Inc.

Jul 29, 2024  on Shopify

Had fast service when asking how to access the mobile app. They even graciously offered it for me for FREE, when the app typically costs $10 per month.

Carla Poma Jewelry

Jul 26, 2024  on Shopify

I've been using this app for over two years and have seen the updates that they have implemented, they are constantly improving. I'm extremely happy with their response time. I always have many questions because of the type of service we offer and the customer service really cannot be beat. As a small business myself, I love knowing that there is a small team of people who care on the other end. If you are looking for a simple booking system, who provides amazing customer service, then this is the app you need.

Infinite Joy

Jul 25, 2024  on Shopify

It´s good, however has some issues with calendar integrations. For example some slots appear as busy when they are not, if you have an event or task and have it as Available, the app understands it as busy as well so you have to be careful. The prices are a bit high as well or that´s how I personally feel it, there are big jumps from one to another just for couple elements to add. The costumer service on the other hand is really helpful and fast. They respond very quickly and are very helpful and nice.

Team Power Products

Jul 24, 2024  on Shopify

Have developed a need to setup appointments for new services I offer. I tried a half dozen solutions and settled here. Very full featured, easy install on web site, especially with it being applicable to 2.0 Themes. Having the Custom Questions with the ability to add prices was a real help. The application works well with most of the common settings easy to understand. Like many of these apps, especially the 'Available Time' setup is a little tedious but with help I now understand how to use the options to get what I want. The ability of this app to solve your appointment desires is very extensive and should work for many complicated appointment scenarios. When I was looking at various options and how they work, I was amazed at how well and fast their chat function works for questions. I am CDT during normal business hours and generally I get an answer in under ten minutes. The answers are on point, generally with examples of where to look and how to use it. There is a downside when working with their tech staff. I suspect they are eastern Indians and when on the phone with them their accents are sometimes hard to understand. For their videos, I slow down the play to let me hear their voices more clearly. In technical knowledge of their app and general web site wizardry, they are very good! Their chat and writing are very clear!

DivineAlchemy.life

Jul 07, 2024  on Shopify

Wow! I am so impressed with the online support I received to help set up my appointment calendar! The tech team helped me create hyperlinks in the terms and conditions section. They also quickly answered all my questions. I can't believe how powerful this application is! Still more to learn.

Desserts 2 Love

Jul 06, 2024  on Shopify

I have tried other booking apps for my shopify website, and it is the best I have tried so far. It makes it super easy for my customers to book, and checkout super-fast. Highly recommend.

Blossom and Tempest

Jul 02, 2024  on Shopify

I really like Appointo, because it's easy to use. If I don't know how to do some settings they have videos available and also the 24hour support is very helpful, they just helped me to solve a problem within a few minutes. Thank you! I recommend this app.

M & M Skatewear

Jun 27, 2024  on Shopify

First time "chatting" with support and it was quick and easy. They resolved my problem quickly, though I give 4 stars as I don't know why it was occurring in the first place. I have used this app for quite some time now and it works well for my purposes.

Cardiopet CL

Jun 25, 2024  on Shopify

Una excelente aplicación con una gran capacidad de resolución de problemas. Tenía un problema con los agendamientos y en 15 minutos tuve una llamada a través de Meet y me los solucionaron. Aparte de una excelente atención de Taarang. Recomendada

Picnic Labs

Jun 25, 2024  on Shopify

Although there's room for improvement, the customer support is excellent, which is why I really like this app.

Jimena Alejandra

Jun 24, 2024  on Shopify

I have a wonderful experience with this app and the support. He walked me through everything I needed to do to integrate the app and showed me how to use it and benefit from it. Highly recommend

SOLIDMAGIC

Jun 20, 2024  on Shopify

vom Preis/Leistungsverhältnis enorm, großartiger, direkter Support und die App bietet alles, was ich für meine Coachings brauche.

Granite-Wine

Jun 19, 2024  on Shopify

Very helpful and hands-on customer service, it is so rare these days that it's worth highlighting and treasuring. Thank you!

Body Aware NZ

Jun 15, 2024  on Shopify

Amazing so useful. I think I learnt a lot how to manage my account on a daily basis. With so much more information.

Next Sports Center

Jun 12, 2024  on Shopify

The team at Appointo (Shubhankar, Sunny, and Karan) was EXTREMELY NICE and HELPFUL. As we were developing our website, Next Sports Center, we realised that it would be very difficult to find a turn key, out of the box solution for our booking/scheduling platform. After trying and testing out (and asking for help) from other providers, we landed on Appointo and really had a low expectation if the app would fit what we need. Lo and behold, after explaining in detail (the Appointo team was really patient and helpful) our requirements, they found a workaround (without a need for further coding), and a customised workflow from our end, so that the app would fit what we need. Sure, other apps may have worked better or looks better or is priced cheaper, but the wholistic support and approach that the Appointo team gave was unmatched. Thanks again! We really appreciate you!

オパ処あさひ

Jun 11, 2024  on Shopify

日本で使っています。簡単で、使いやすくて、値段が安くて、近年のアップデートを重ねる度にUIが美しくなっていっています。複雑な日本語の日時および曜日表記にまで対応しています。 何よりヘルプセンターの迅速かつ的確な対応が素晴らしいです。翻訳アプリを使ったたどたどしい英語でも親切に対応してくれ、いつも希望を叶えてくれます。これからも使います。みなさんにもぜひ使ってほしいです。

Coco Coquette

Jun 11, 2024  on Shopify

I needed support after changing my Shopify theme, and they got back to me right away (within minutes) to walk me through what I needed to do in order to troubleshoot the calendar not showing up.

LoveMyTime

Jun 10, 2024  on Shopify

Easy to integrate with our store and a very powerful and flexible application. We're doing something a little different and the Appointo support team have been fantastic at guiding us on how to best use the application, and when needed, making changes to help us achieve the outcomes we're looking for. Highly recommended!

Scroll to Top