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Customer reviews: Air Product Reviews App & UGC

Develop by Shopify

Shopify Air Reviews helps merchants collect and display customer reviews to build trust and increase sales. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (2,146)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

Modest men

Oct 03, 2025  on Shopify

I’ve been using the Air Product Reviews App, and it’s been fantastic. The app is super easy to use, integrates smoothly with my store, and helps build customer trust with reviews. A special mention to Julie from the support team – she was incredibly helpful, quick to respond, and guided me through everything I needed. Excellent customer service like this makes all the difference. Highly recommend this app!

Alexander Lifestyle

Oct 02, 2025  on Shopify

Avery helped quick and good. Thanks to her I can make more sales again. She is great at communication too. 5 stars!

Comvita UAT

Oct 01, 2025  on Shopify

The app is very easy to install, the Support from the team is great, I was stuck on enabling the app and Felicity responded within minutes and got my queries all sorted out. The SUPPORT team is great, thank you Felicity!

ieriasnama

Sep 30, 2025  on Shopify

Alicia, was patient and professional and guided me through the app. It looks like a beautiful app with so many features. Very happy overall!

Eldheim

Sep 30, 2025  on Shopify

Appen fungerer godt og er brukervennlig. Når jeg har hatt behov for støtte har jeg fått god og rask hjelp fra Hana. Veldig fornøyd!

Almam Fashion

Sep 30, 2025  on Shopify

Avery from customer support was fantastic—helpful, clear, and very professional. She answered all my questions quickly and made everything easy!

Racks & Ruins

Sep 29, 2025  on Shopify

Lots of configuration options for a free app, really pleased that I've been able to get this to suit exactly what I needed. I was really struggling to find something that suited my store as a lot of review apps don't have enough customisation to suit dark theme stores, or have it locked behind really expensive monthly fees. Air Products had everything I needed on a free app, really happy with it. Thanks to Felicity at the support team to for helping me get the app set up when I couldn't find a few of the setting, got support pretty much straight away and they were super helpful. If I could rate 10 out of 5 stars I would!

PowerFit

Sep 28, 2025  on Shopify

Great app, I have been using it for a long time, and I will continue to use it. Support is great, Felicity does a great job, and the response is very fast.

Blendeal

Sep 28, 2025  on Shopify

I had an issue while using the app, and Riley helped me through the online chat. She was very friendly, quick to respond, and solved my problem right away. Excellent support—thank you, Riley!

Caribioty

Sep 27, 2025  on Shopify

J'aime beaucoup cette application, elle est facile d'utilisation et en plus Jasmine du service client est disponible et réactive en cas de difficultés merci beaucoup

Millianna's Childrens Emporium

Sep 27, 2025  on Shopify

Fantastic support from both Jade and Iris, really helpful and nothing seemed to be too much trouble. They were both polite and extremely helpful.

Balu

Sep 26, 2025  on Shopify

After installing the app I was having trouble importing my reviews. After a quick chat with the wonderful Mirra my problems were solved, thoroughly and with an explanation, and I was back in business. A+ app and service!

RACIONES DE COMBATE MRE

Sep 26, 2025  on Shopify

El equipo de soporte de Air Product Reviews es de primera categoría. En mi caso, tuve un inconveniente con la configuración de la app y el servicio de mensajeria , y Jade del servicio técnico me atendió de forma impecable: paciente, clara y muy resolutiva hasta dejar todo funcionando a la perfección. La aplicación Air Product Reviews es sumamente confiable, flexible y completa: permite importar reseñas, personalizar widgets y ajustar la configuración según las necesidades de la tienda.Lo que realmente marca la diferencia es el soporte, en especial hago mención especial a JADE; si surge algún problema, puedes estar seguro de que el equipo (en especial Jade) te lo resolverá rápidamente. La recomiendo sin dudar a cualquier negocio que busque reseñas profesionales y confiables en Shopify.

GG Luxe Watch

Sep 25, 2025  on Shopify

I had a display problem and the support answered very quick ! This app is a must if you are a shopify beginner, i recommend it !!

ZIMSHY

Sep 25, 2025  on Shopify

I’ve had a wonderful experience using this app it’s simple, efficient, and works exactly as promised. What makes it even better is the excellent customer support. A special thanks to Felicity, who went above and beyond to guide me patiently and quickly resolve my queries. Her professionalism and kindness made the whole process smooth. Highly recommend both the app and the amazing support team.

POLO A POLO

Sep 24, 2025  on Shopify

very attentive, resolves doubts and gives you help in record time, I contacted support and Felicity helped me, the attention was incredible, the best without a doubt

Hair-Biotics Lab

Sep 24, 2025  on Shopify

Excellent customer service, shout out for Riley and Andrews for always being with me through every request and their prompt response.

Alma Cosmética

Sep 24, 2025  on Shopify

Funciona muy bien y el equipo de atención al cliente responde rápido y soluciona dudas. Muy conforme

THRIXINE

Sep 22, 2025  on Shopify

I've installed over 80 apps on my Shopify store so far, and this app has by far the easiest, best support of any app I've used. The app itself is easy to use with all the customization and integration one could want. Highly recommend.

Pacific Resin Art

Sep 22, 2025  on Shopify

Very fast and responsive answers. The team give easy and fast answers which are easy to apply, and they also provide images which makes it more easier to understand and implement

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