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Customer reviews: Air Product Reviews App & UGC

Develop by Air Apps

Shopify Air Reviews helps merchants collect and display customer reviews to build trust and increase sales. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (2,153)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

CADtsy

Jul 18, 2025  on Shopify

Great app! Air Product Reviews & UGC is easy to use and integrates perfectly with my store. Special thanks to Audrey from support for her quick and helpful assistance. Highly recommended!

ピュアパートナー公式SHOP

Jul 18, 2025  on Shopify

I had trouble with the setup at first, but Hana kindly guided me through everything step by step. She even helped fix some issues with the import data, and thanks to her support, I was able to complete the setup successfully. I'm truly grateful—thank you so much!

Bear Naturals Candles & More

Jul 17, 2025  on Shopify

I've had this app for only a few hours and it only took that for me to wish I had found it sooner! If the incredible features, ease of use and variety of options for customizations were not enough, the support staff sealed the deal! Felicity & Avery are hands down two of the kindest, patient and helpful people I have experienced working with through an app support chat. I am so thankful to them both for going above and beyond to help me through a few hiccups transferring my reviews from the previous host. If it was possible I would ask for one of them each time I needed support. Don't hesitate to download this app, peace of mind is just a few clicks away!

Scrumbler

Jul 17, 2025  on Shopify

This app works great and is helpful to increase sales. The Air team is awesome, they are very prompt & helpful. For collecting reviews , must use this

Spaceplay

Jul 17, 2025  on Shopify

A very useful and well developed app with lots of tools and versatility. Customer service support is excellent and has had quick responses and strong communication throughout all of my enquiries.

YOC Grip™

Jul 16, 2025  on Shopify

Do not download this APP, you'll loose time overtime by doing the work again and again. I downloaded this APP about more than a year ago and at the beginning, a lot of features were FREE. One day to another (without letting us know), they started their paid plans which covered a lot of cool features and erased all the customization that was setup in the APP. - Before their update, we were able to customize the email sent to the customers, they updated and they replaced it with their generic texts without saying anything. Means one day to another my customers received a generic text. I had less reviews because of that. - Can't reply to the customers reviews (was FREE before), one day to another I couldn't reply anymore to my customers reviews. - Translations are not FREE as well It was a good APP at the beginning and they decided to update everything without letting their customers know about this, and this made me loose time. I went to another APP which has all the features for FREE. They have a good customer support though.

Baaz

Jul 16, 2025  on Shopify

Love the app and the instantaneous support. One of their support members, Sonny, helped me very quickly with my question.

Budget Parts

Jul 16, 2025  on Shopify

Audrey was super quick and helpful! She was knowledgeable and helped with all my queries quickly & efficiently!

Swing Love

Jul 15, 2025  on Shopify

I reached out to the team for help with aligning and sizing the title on the Review Carousel, something I couldn’t adjust on my own. I was lucky to have Felicity assist me with my request. She was efficient, quick, and so helpful, and I got everything sorted out in no time. Huge thanks to Felicity and the tech team, I truly appreciate the support! I’m especially impressed by the level of professionalism, even though I’m just on the free version. Really grateful!

仏壇工芸ほりお

Jul 15, 2025  on Shopify

I'm really impressed with how much this app offers for free. I used to use a different review app, but I've decided to switch to this one. The support team is also incredibly helpful and friendly. Thank you, Felicity!

PRP

Jul 15, 2025  on Shopify

The support team is very enthusiastic and responsive. The app is extremely useful, and I believe the team is actively working on adding and improving new features. I'm currently using the free plan, and so far, I'm very satisfied with the experience.

Liora Monroe

Jul 13, 2025  on Shopify

The greatest app in the store right now. Totally free, customer support is super helpful and they respond pretty quickly. 10/10 Totally recommend!!

Fashion Vogue

Jul 13, 2025  on Shopify

I got Riley to help me. I had a question and she answered it immediately, and I was helped right away. I also had a few other questions, and she explained everything very clearly with pictures. She took her time and answered immediately. I didn't have to wait for answers. And in between, she even gave me other tips that I hadn't thought of myself. Truly fantastic. Thanks, Riley.

Jon's Supplements Limited

Jul 13, 2025  on Shopify

Excellent support from Riley to tweak things a little for me. Overall great app to have. I would highly recommend it.

Znvia

Jul 12, 2025  on Shopify

It was a good experience with the advisor - Audrey, she has clarify my query and this app is too good to use.

Meowdern

Jul 12, 2025  on Shopify

Abby provided excellent support—she was prompt, friendly, and resolved my issue perfectly. The Avada app is user-friendly and highly effective, but it’s the outstanding customer service (like Abby’s) that makes the experience exceptional. Highly recommended!

Budget Parts

Jul 11, 2025  on Shopify

Audrey was super quick and helpful in getting everything set up for me! The app is slick, beautifully designed and very easy to use. Both from a customer perspective and as a store owner, it’s intuitive and smooth. I’m impressed that something this good is also free. Highly recommend!

Datek Ferramenta

Jul 10, 2025  on Shopify

Ottima app, ottimo servizio e grazie a Jasmine per aver risolto una questione tecnica per il mio store

Ice Stone Jewelry

Jul 10, 2025  on Shopify

(5/5) We've had a fantastic experience using the Air Product Reviews App & UGC. Not only is the app user-friendly and rich in features for managing and showcasing product reviews, but the support team has also been incredibly responsive and helpful. They've provided great assistance with custom modifications to meet our specific needs, going above and beyond to ensure everything works smoothly. Highly recommended for any e-commerce brand looking to build trust through authentic customer content!

My Store

Jul 10, 2025  on Shopify

I would recommend this app based on my experience. I am a new store owner and budget is tight. I am using the free feature for now and the customer service is excellent. I am encouraged to upgrade to the paid features as soon as business picks up. Jasmine has been very helpful and patient with me.

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