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Customer reviews: Air Product Reviews App & UGC

Develop by Air Apps

Shopify Air Reviews helps merchants collect and display customer reviews to build trust and increase sales. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (5,800)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

ZLUX

May 07, 2025  on Shopify

If you're looking for a reliable, efficient, and user-friendly platform to access or manage product reviews, Air Products is a standout choice. This app goes beyond just collecting reviews—it delivers a complete ecosystem for businesses and consumers to interact, share insights, and make informed decisions.

Bélmuso Swimwear

May 06, 2025  on Shopify

I had a serious issue with this app and my website theme but the client support was so fast to reply and fix the problem! I serioulsy thought it would take a day but it got fix withtin an hour. Thanks Alyssa and the rest of the team for the great support and work!

Little Wiccan Witchcraft Shop

May 06, 2025  on Shopify

Audrey has been great in helping me with upmost efficiency in my problems. It was an issue I could fix on my end, but she extended the extra mile to do it for me instead and I appreciate it since it was a busy day for me.

CUPPA DOSE

May 05, 2025  on Shopify

I would recommend this app based on my experience. I am a new store owner and budget is tight. I am using the free feature for now and the customer service is excellent. I am encouraged to upgrade to the paid features as soon as business picks up. Alyssa has been very helpful and patient with me.

Attenir

May 05, 2025  on Shopify

I’ve had a great experience with the Air Reviews app and their customer support. The app is easy to use and has helped improve my store’s review system. Special thanks to Mirra, who was incredibly helpful and responsive in addressing my questions and assisting me with setting everything up. Her support made the entire process smooth and hassle-free. Highly recommend both the app and the support team!

Secret Slim Wear

May 05, 2025  on Shopify

We've had an amazing experience with the Air Product Reviews App. But what truly stood out was the exceptional support from April. She was incredibly responsive and went above and beyond to resolve our customization requests. Highly recommended if you’re looking for a robust reviews solution backed by outstanding support!

ShiningTideDesigns

May 04, 2025  on Shopify

So far, it is easy to set up and understand. Jasmine’s support was absolutely wonderful, helping to answer some questions quickly and concisely, and to even make a note to follow up with me in the future - above and beyond customer service!

Uminekoオンラインショップ

May 02, 2025  on Shopify

日本語でも簡単に設定することが出来ました。レビューを増やすことが出来て、商品のアピールに繋がっています。 また、一部操作が分からなかった際には、チャットで非常に親切に案内していただきました。助かりました。サポートを担当していただいたElleさん、引き継いでいただいたJasmineさん、ありがとうございました!

Yuri Skin

May 01, 2025  on Shopify

Their support has been a lifesaver! We were stuck on the development side, but their team, especially Abby, helped us out in no time. We're incredibly grateful for the quick and effective assistance!

Plan Party & Toast

Apr 29, 2025  on Shopify

Moving from Loox to Air Product Reviews is a no brainer due the the prices, I had a great experience with the Audrey and William with perfecting the needs for my store. Thanks again!

Aurora Glaze

Apr 28, 2025  on Shopify

I've been using this app for months, really the most flexible and complete one out there. Charles from the CS team is wonderful

BYSIX

Apr 24, 2025  on Shopify

La meilleure app dans ce domaine. Nous avons particulièrement apprécié l'aide de l'équipe, notamment Audrey et William qui ont été d'une grande aide.

Autospecialtools

Apr 23, 2025  on Shopify

Great customer service! Hana and her colleagues have helped me install the star ratings widget in 10 minutes.

MND Frames

Apr 20, 2025  on Shopify

this app is amazing and Customer Support team is amazing i have Trouble setting up the app they help me out doing it by a Access Request i highly Recommend this app

Something Green Gift Shop

Apr 18, 2025  on Shopify

Very easy to use & to customize after your own brand & liking. Especially after the amazing help of Abby from customer support :)

CyraTok

Apr 18, 2025  on Shopify

Hana has provided the best customer service I’ve ever experienced. I truly enjoy using this app — not only because it’s free, but more importantly, because it meets all my business needs. It supports verified purchase badges, star ratings just like Amazon, and offers an incredibly user-friendly interface. One feature I particularly love is the ability to import reviews via spreadsheet — it’s so simple! All you need is the basic product information. I currently use this app on both of my Shopify stores, and as my business grows, I’ll definitely continue using it. Thank you again for such a great tool and outstanding support!

The Kingdom Collective

Apr 17, 2025  on Shopify

Hana assisted me right away and was very kind and patient to explain to me all the features and questions I have. Perfect and quick customer support, just how I love it!

Smart 360 Photo Booth

Apr 17, 2025  on Shopify

I really love this app—both of my Shopify stores are using it. It's by far the most user-friendly software I've come across. Anyone working with Shopify should definitely know about it. Sonny from your support team has been incredibly helpful, patiently walking me through things I didn’t understand. He’s truly a dedicated and competent team member—he absolutely deserves a raise and a promotion! I'll be recommending this app to my friends as well. Thanks again!

Fantoystic

Apr 16, 2025  on Shopify

Everything was super helpful and easy to use—really appreciate how thoughtful and efficient it all is.

Moshi Melon

Apr 14, 2025  on Shopify

Been having a lot of fun with this app! There's a lot you can customize even with the free version, and customer support is fast and efficient :)

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