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Customer reviews: AfterSell Post Purchase Upsell

AfterSell is a Shopify app designed to help merchants increase revenue through post-purchase upsells, order bumps, and personalized offers. This review compiles verified user experiences, pros, cons, and pricing details to help you decide if it fits your store's needs.

Reviews (660)

Overall rating
4.8

What Merchants Think

"AfterSell Post Purchase Upsell" enjoys generally positive feedback from merchants. Many praise its intuitive interface, customization options, and seamless integration with Shopify, which significantly enhances average order value (AOV). However, some users have faced issues with app functionality or pricing. Overall, the app is highly recommended for boosting sales and improving customer experience post-purchase.

Key Strengths

  • Exceptional customer service with responsive and helpful support representatives like Patti, Jacinda, Dom, and Lillian.
  • Intuitive and easy-to-navigate user interface.
  • Effective at increasing revenue and boosting AOV through post-purchase upsell and cross-sell offers.
  • Extensive customization options that allow tailored upsell strategies.
  • Seamless integration with existing Shopify stores.
  • Useful resources and tutorials provided by support for easy setup and troubleshooting.

Common Concerns

  • Complaints about the app's pricing model, which charges based on total orders, not just orders with upsells.
  • Technical issues like updates requiring re-setup and potential bugs with payment integrations.
  • Communication challenges about app breaking due to new Shopify checkout changes and slow responses from customer service at times.
  • Frustration with the learning curve and the need for strategic thinking when setting up upsell funnels.

Final Thoughts

"AfterSell Post Purchase Upsell" is a robust tool for merchants looking to maximize their Shopify store's sales through effective upsell strategies. It is particularly lauded for its exceptional customer service and ease of use, making it a top choice for many. Despite some challenges related to pricing and occasional bugs, its strengths greatly outweigh its weaknesses, making it a valuable addition for enhancing post-purchase processes.

Sea Sun Australia

Sep 28, 2024  on Shopify

I had a fantastic experience with customer service from John! He was incredibly polite, responsive, and truly understood my enquiry. I was recommended the AfterSell Post Purchase Upsell app by other e-commerce business owners, and I found the installation process to be seamless. I’m excited to start using it and look forward to seeing positive results. Highly recommend!

The Little Sprouts Co.

Sep 28, 2024  on Shopify

Great app, with a long enough free-trial for you to test it for your online shop. Above all, great customer support, especially if you're not really a Shopify expert; they helped with my rather "basic" questions in real-time support. All in all, easy to setup app, works like it should; very happy!

Boreome

Sep 17, 2024  on Shopify

Great customer service! Very responsive. Michelle is always super helpful and understands my complicated questions.

Breath Sleep Tape

Sep 16, 2024  on Shopify

Mark helped me get set up, and was excellent! I would highly recommend this app, customer service was superb!

Lash Glow

Sep 11, 2024  on Shopify

Michelle from CS helped us out really well when we had questions around the implementation of the upsell on our Thank You page.

American Hospital Supply

Sep 11, 2024  on Shopify

Great app that is easy to install. The onboarding and support is extremely helpful. One of the best no-brainer apps we've installed yet. Shoutout to Landon for going above and beyond.

Grow Young Shop

Sep 09, 2024  on Shopify

Love the robust-ness of this AfterSell app. Much better than the other post purchase upsell apps we've used in the past.

DreamFit®

Sep 08, 2024  on Shopify

Mark was awesome! We just started using this app and I was a bit concerned. Both he and another woman were so helpful and sent videos and screenshots. These two certainly gave me some comfort knowing I will receive quality help.

Lepilon

Sep 08, 2024  on Shopify

Very good support on the live chat. Lillian was really involved in order to solve my problem and answer all my questions.

Runmade

Sep 08, 2024  on Shopify

I had a great experience working with Jacinda from Aftersell. She was professional, helpful, and really knew her stuff. Jacinda took the time to answer all of my questions and made sure I understood how the platform could benefit my business. What I appreciated most was how responsive and approachable she was—she always got back to me quickly and made the whole process easy. Overall, she provided excellent support and made everything run smoothly.

Carbon Case Dealer

Sep 01, 2024  on Shopify

We found the perfect match with this app—it has all the functionality we need! The support has been outstanding as well, with a special thanks to Jacinda for being exceptionally helpful and friendly!

Ordae

Aug 31, 2024  on Shopify

Mark was awesome! Very attentive, super easy explaining how this app works and the set up. Thank you very much!

Pleage

Aug 26, 2024  on Shopify

Thank you Mark for helping us set up our post purchase upsell flow. Excited to start using this app!

Comfy Shorts

Aug 22, 2024  on Shopify

Aftersell Post Purchase Upsell is an excellent app! It helped us boost our average order value by nearly 10%. The setup process was straightforward, and the user interface is easy to navigate. The support team is friendly and responsive. I highly recommend it!"

Ace Garage Storage

Aug 21, 2024  on Shopify

5-star experience with the app and its functionality, 5-star experience with the customer service. Absolutely top-notch. If you aren't using AfterSell, I can only assume you don't want more sales, it's that good. I use it on all my client stores and it's always phenomenal.

Dispo Trading

Aug 19, 2024  on Shopify

Always quick to reply and helpful. Never had an issue with the staff or the app so far, been using it for 6 months.

Brew Blue

Aug 06, 2024  on Shopify

Michelle was super friendly and fixed the issue right away. Love the app, super easy to use and does everything you'll ever need. Was with rebuy, but this app is better. 100% recommend.

FastrLabs

Aug 01, 2024  on Shopify

I was trying to find a solution online for over an hour without any luck. When I reached out for help, I received a quick reply suggesting to revert back through Shopify settings > checkout. The response was not only fast but also accurate. I really appreciate the speed and precision of the support. Thank you so much!

The Nue Cup™️

Aug 01, 2024  on Shopify

I recently had the pleasure of experiencing and I am thoroughly impressed. The quality exceeded my expectations, and the customer service was exceptional. Every detail was thoughtfully executed, making the entire experience seamless and enjoyable. I highly recommend to anyone seeking top-notch quality and outstanding service.

Fulton

Jul 30, 2024  on Shopify

Really a fantastic app all around, great pricing, customer service and user experience. I've been using Aftersell for a while, first just for their post-purchase upsell functionality, which pretty quickly improved our AOV significantly. After switching to shopify plus we diligenced a bunch of other tools for post purchase upsell and also checkout page blocks, but ultimately discovered that Aftersell WAYYY exceeds other tools in terms of functionality and design. Plus, their pricing is much more fair. There customer service is also amazing (shout out to Dumebi!). I can't recommend them enough!! 10/10

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