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Customer reviews: AfterSell Post Purchase Upsell

AfterSell is a Shopify app designed to help merchants increase revenue through post-purchase upsells, order bumps, and personalized offers. This review compiles verified user experiences, pros, cons, and pricing details to help you decide if it fits your store's needs.

Reviews (663)

Overall rating
4.8

What Merchants Think

"AfterSell Post Purchase Upsell" enjoys generally positive feedback from merchants. Many praise its intuitive interface, customization options, and seamless integration with Shopify, which significantly enhances average order value (AOV). However, some users have faced issues with app functionality or pricing. Overall, the app is highly recommended for boosting sales and improving customer experience post-purchase.

Key Strengths

  • Exceptional customer service with responsive and helpful support representatives like Patti, Jacinda, Dom, and Lillian.
  • Intuitive and easy-to-navigate user interface.
  • Effective at increasing revenue and boosting AOV through post-purchase upsell and cross-sell offers.
  • Extensive customization options that allow tailored upsell strategies.
  • Seamless integration with existing Shopify stores.
  • Useful resources and tutorials provided by support for easy setup and troubleshooting.

Common Concerns

  • Complaints about the app's pricing model, which charges based on total orders, not just orders with upsells.
  • Technical issues like updates requiring re-setup and potential bugs with payment integrations.
  • Communication challenges about app breaking due to new Shopify checkout changes and slow responses from customer service at times.
  • Frustration with the learning curve and the need for strategic thinking when setting up upsell funnels.

Final Thoughts

"AfterSell Post Purchase Upsell" is a robust tool for merchants looking to maximize their Shopify store's sales through effective upsell strategies. It is particularly lauded for its exceptional customer service and ease of use, making it a top choice for many. Despite some challenges related to pricing and occasional bugs, its strengths greatly outweigh its weaknesses, making it a valuable addition for enhancing post-purchase processes.

Woofy Lab

Jul 21, 2025  on Shopify

I was charged 133.54 euros, even though I was no longer using the application. I wrote to ask for a refund and since 2 weeks I still have no news from you and no refund has been made. Thief or not? I don't recommend it, watch out for yourself and your future billing. Some one answer me and can i get my refund ???

Élégance Clothing & Co.

Apr 04, 2025  on Shopify

Me cobraram mesmo sem eu ter usado o aplicativo. E é caro, então, cuidem ao assinar esse aplicativo. Até que é bom, mas se você não usa, eles cobram igual

Ridge Merino

Mar 12, 2025  on Shopify

I heard good things about AfterSell, but my experience with their support team has been enough of a turnoff that we won't be using the app anymore and will look for alternative solutions. Support responses are clearly AI generated yet they deny it. I waited 3 months for their engineers to fix my issue ultimately with no resolution, even though they confirmed it was happening on other stores too, not just ours. Their support team was never straightforward and only started to work on the issue once I copied my sales rep. The search for a good app continues!

Astral Loom

Feb 28, 2025  on Shopify

pricing is incredibly confusing, app is slow and hard to setup, do not recommend

VersaSelect

Feb 07, 2025  on Shopify

Randomly took 35$

Pixie Wing

Jan 03, 2025  on Shopify

Even with minimal post purchase upsells setup, this app will potentially charge you hundreds of $ as it's pricing is based on TOTAL orders, not orders where the app is actually deployed. For us, the return on the investment was not worth it. We spent hundreds in charges for this app in one month alone, which given that all it really does is apply a very simple post purchase script, seems ridiculous.

ATHLETIKAN

Nov 19, 2024  on Shopify

It's a poor OCU app as their app engine often does not trigger the upsell funnel. When asking their support about it, they don't really have an answer as to why this occurs, other than 'extreme load' on the servers. I recommend going with one of the other upsell apps.

Shane Warne Legacy

Nov 17, 2024  on Shopify

a bug with paypal orders come back to a page after payment where the upsell is added to order without customers consent, even was able to replicate it.

Buddha Pants®

Nov 03, 2024  on Shopify

so confusing and they wont have a 15 min zoom call to optimize and setup. Really doesn't work. unless you have 3 hours to read blog on how to work it. We have been charged $54 for $100 worth of upsell - what a joke.

Artronauts

Oct 20, 2024  on Shopify

Please refund my money. This app charges customer twice every time. People started to advise their Bank it's a fraudulent. Not recommended. Please refund.

Auto Addict USA

Sep 30, 2024  on Shopify

Our company has been paying for this app for a while and looking at the data it has done absolutely nothings for us. I feel like it is a waste of money and only really works for sites that sell items that are priced low.

My Store

Sep 20, 2024  on Shopify

Cant cancel subscription

Cali Tiger

Aug 14, 2024  on Shopify

AI robot support and they haven't upgraded to the new shopify extension.

Proficide

Jul 03, 2024  on Shopify

Thank to this app, I just got a chargeback. DON'T DOWNLOAD.

Goatkits

Apr 04, 2024  on Shopify

lapplication ne marche pas sur mon site, je paye mais sans résultat malheureusement, je contact le support et jattends toujours leurs retours

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