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Customer reviews: Aftersell Post Purchase Upsell

Develop by Shopify

AfterSell is a Shopify app designed to help merchants increase revenue through post-purchase upsells, order bumps, and personalized offers. This review compiles verified user experiences, pros, cons, and pricing details to help you decide if it fits your store's needs.

Reviews (679)

Overall rating
4.8

What Merchants Think

"AfterSell Post Purchase Upsell" enjoys generally positive feedback from merchants. Many praise its intuitive interface, customization options, and seamless integration with Shopify, which significantly enhances average order value (AOV). However, some users have faced issues with app functionality or pricing. Overall, the app is highly recommended for boosting sales and improving customer experience post-purchase.

Key Strengths

  • Exceptional customer service with responsive and helpful support representatives like Patti, Jacinda, Dom, and Lillian.
  • Intuitive and easy-to-navigate user interface.
  • Effective at increasing revenue and boosting AOV through post-purchase upsell and cross-sell offers.
  • Extensive customization options that allow tailored upsell strategies.
  • Seamless integration with existing Shopify stores.
  • Useful resources and tutorials provided by support for easy setup and troubleshooting.

Common Concerns

  • Complaints about the app's pricing model, which charges based on total orders, not just orders with upsells.
  • Technical issues like updates requiring re-setup and potential bugs with payment integrations.
  • Communication challenges about app breaking due to new Shopify checkout changes and slow responses from customer service at times.
  • Frustration with the learning curve and the need for strategic thinking when setting up upsell funnels.

Final Thoughts

"AfterSell Post Purchase Upsell" is a robust tool for merchants looking to maximize their Shopify store's sales through effective upsell strategies. It is particularly lauded for its exceptional customer service and ease of use, making it a top choice for many. Despite some challenges related to pricing and occasional bugs, its strengths greatly outweigh its weaknesses, making it a valuable addition for enhancing post-purchase processes.

Argeve

Apr 13, 2025  on Shopify

Very kind, professional and friendly, we worked togheter for 3 hours at least I never used the app before and she helped my so much on setting everything up. Thank you Patti.

Trentik

Apr 12, 2025  on Shopify

I would recommend this app to any Shopify store owner. The customer service representative, Laura answered all of my questions and made the process super easy! Definitely give aftersell a try!

DR-HO'S

Apr 11, 2025  on Shopify

Been using the post-purchase funnels for a month or so. It was easy to set up. Relatively good customization options. Support was reasonably quick. Already seeing positive results.

Etap

Apr 09, 2025  on Shopify

AfterSell is an amazing app to use. Super user friendly, and especially their support makes it great, so whenever you have a problem they are there to help!

Monavida

Apr 06, 2025  on Shopify

Patti was wonderful, helped me for 1,5 hours straight and found all the best solutions for my brand. A true modern day hero!

Back 2 Basics Golf

Apr 05, 2025  on Shopify

Excellent Customer Service! What really stood out was the excellent customer service — the team is responsive, knowledgeable, and genuinely wants to help you succeed. Highly recommend if you're looking to optimize your upsells and deliver a smoother customer journey!

Detailrs

Apr 04, 2025  on Shopify

Great app and even better support! Aftersell has been a great addition to our Shopify Plus store. The app works smoothly, and the extra sales we’re generating from post-purchase offers are a big win. But what really stood out was the amazing support — we had a couple of questions during setup and the Aftersell team helped us quickly and thoroughly. Super friendly, fast, and professional. Highly recommended!

AN Performance

Apr 04, 2025  on Shopify

Pierre was super helpful and found a solution for us to be able to have post purchase upsells on our site, when initially it would have been impossible due to a third party software we have that was interfering. 10 out of 10 recommend!

Élégance Clothing & Co.

Apr 04, 2025  on Shopify

Me cobraram mesmo sem eu ter usado o aplicativo. E é caro, então, cuidem ao assinar esse aplicativo. Até que é bom, mas se você não usa, eles cobram igual

Kitty Kick Stix

Apr 03, 2025  on Shopify

Fantastic. Lillian was able to get us up and running in minutes. Looking forward to some great results!

Stimara

Apr 02, 2025  on Shopify

The 4 stars is for the app (THE CUSTOMER SERVICE EXPERIENCE WAS 5+ STARS). Jacinda was professional, friendly, and patient. I had difficulties understanding how to make changes and not only was the time taken to understand my problem, but also being empathetic with the frustration I was having with what seemed like something that should be an easy fix. I was provided with instructions, suggestions, and a step by step guide which made it easy to follow along and find the solution that I needed to make today (or in the future). 100% wish my CS experiences for all ecommerce troubleshooting are as great as this one.

Miribel Naturals

Mar 31, 2025  on Shopify

Still new to the app, but had a great experience getting a few funnels set up with Patti. She was extremely friendly, quick, and communicative. Can't wait to really dive in and get going with the app!

In Season Jewelry

Mar 30, 2025  on Shopify

Patti was incredibly helpful and took the time to review the app with us in detail. She was knowledgeable, patient, and ensured that all our questions were answered. Her insights made a big difference, and we truly appreciate her support. Highly recommend working with her!

SnapCap

Mar 26, 2025  on Shopify

Hailey was so helpful and VERY informative with everything! She was such a help and knew exactly how to get what I needed done. Thank you!

Executive Vibe

Mar 26, 2025  on Shopify

I tried multiple post purchase app. AfterSell is not only the most stable, but also the one with the price that makes sense!

Simply Organic Bamboo

Mar 24, 2025  on Shopify

Hailey is amazing! So nice to be able to get support from a real agent rather than an AI bot. I'm glad they allow escalating to real support folks who are friendly and super fast with resolutions!

FRESH NORTH CO

Mar 15, 2025  on Shopify

I had a question when installing the app and the help center was so quick to help me out. Also very friendly. 5* definitely!

Psychic Samira

Mar 13, 2025  on Shopify

Great app and Pierre was a great help happy to talk me through everything and review my funnel! Really excited to keep using the app to see how things go and good to know I can contact support at any time for help!

WEAREMAMMAS

Mar 13, 2025  on Shopify

Fácil de usar y con un equipo de soporte eficaz. La app no ralentiza la web, simplemente se activa tras una compra. Así que no afecta a la experiencia de usuario durante el proceso de compra. Simplemente se le ofrece al ya cliente una oferta más para aumentar el Order Value.

Ridge Merino

Mar 12, 2025  on Shopify

I heard good things about AfterSell, but my experience with their support team has been enough of a turnoff that we won't be using the app anymore and will look for alternative solutions. Support responses are clearly AI generated yet they deny it. I waited 3 months for their engineers to fix my issue ultimately with no resolution, even though they confirmed it was happening on other stores too, not just ours. Their support team was never straightforward and only started to work on the issue once I copied my sales rep. The search for a good app continues!

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