"AfterSell Post Purchase Upsell" enjoys generally positive feedback from merchants. Many praise its intuitive interface, customization options, and seamless integration with Shopify, which significantly enhances average order value (AOV). However, some users have faced issues with app functionality or pricing. Overall, the app is highly recommended for boosting sales and improving customer experience post-purchase.
Key Strengths
Exceptional customer service with responsive and helpful support representatives like Patti, Jacinda, Dom, and Lillian.
Intuitive and easy-to-navigate user interface.
Effective at increasing revenue and boosting AOV through post-purchase upsell and cross-sell offers.
Extensive customization options that allow tailored upsell strategies.
Seamless integration with existing Shopify stores.
Useful resources and tutorials provided by support for easy setup and troubleshooting.
Common Concerns
Complaints about the app's pricing model, which charges based on total orders, not just orders with upsells.
Technical issues like updates requiring re-setup and potential bugs with payment integrations.
Communication challenges about app breaking due to new Shopify checkout changes and slow responses from customer service at times.
Frustration with the learning curve and the need for strategic thinking when setting up upsell funnels.
Final Thoughts
"AfterSell Post Purchase Upsell" is a robust tool for merchants looking to maximize their Shopify store's sales through effective upsell strategies. It is particularly lauded for its exceptional customer service and ease of use, making it a top choice for many. Despite some challenges related to pricing and occasional bugs, its strengths greatly outweigh its weaknesses, making it a valuable addition for enhancing post-purchase processes.
Point Reyes Farmstead Cheese Company
Jan 13, 2025
on
Shopify
Jacinda was amazingly helpful through the process of setting up our app. She was thorough, swift and patient!
Reindeer Farms
Jan 06, 2025
on
Shopify
Hailey helped me setup a funnel which i hope will perform better than mine. She's been really cooperative
WOMMO
Jan 05, 2025
on
Shopify
Great customer service, Helped me set up a basic funnel in minutes. Time to find out what other things i can do with it to increase my AOV.
The Wellness Company
Jan 05, 2025
on
Shopify
Excellent customer support! Their help desk responded really fast and explained thoroughly how things work and showed in-depth knowledge on how to resolve my issue!
Pixie Wing
Jan 03, 2025
on
Shopify
Even with minimal post purchase upsells setup, this app will potentially charge you hundreds of $ as it's pricing is based on TOTAL orders, not orders where the app is actually deployed. For us, the return on the investment was not worth it. We spent hundreds in charges for this app in one month alone, which given that all it really does is apply a very simple post purchase script, seems ridiculous.
D'Asher Home Decor
Dec 29, 2024
on
Shopify
I had a fantastic experience working with John to implement the AfterSell Post Purchase Upsell app on my store. John was incredibly knowledgeable about the app and took the time to walk me through every feature, ensuring I understood how to maximize its potential for my store.
His patience and professionalism stood out as he tailored his advice to my specific business needs. John even provided much needed tips. Thanks to his assistance, I feel confident about using the app to improve my store’s performance.
If you’re considering using AfterSell, their support team is reason enough to give it a try. Exceptional service and a genuinely helpful representative—I couldn’t ask for more!"
Mustard London
Dec 27, 2024
on
Shopify
Patti was awesome! Very patient and helpful. I'm looking forward to seeing how Aftersell will increase my AOV!
EIROY
Dec 22, 2024
on
Shopify
Amazing App! And SUPER Special Thanks to Patti who was extremely supportive and assisted in setting up my funnels so smoothly and strategically.
Aimprover
Dec 18, 2024
on
Shopify
The app's interface is really nice and easy to understand. And I was helped really nicely by Aina from the support team!
Bijoux Indiscrets
Dec 10, 2024
on
Shopify
Great communication with the support team (the chatbot will almost immediately connect you to a human, THANK YOU)
The app is very easy to use and I like the idea itself about after-purchase upsell.
You need to put some effort into the strategic thinking. But if you don't have time for this, you can use the pre-designed funnel.
ivory-sydney
Dec 08, 2024
on
Shopify
Great App. Great Team. Hailey was exceptional. Addressed my issue - she solved it immediately. Highly recommended for everyone who is looking for the best upsell app in the market.
Alchemy Blends
Dec 08, 2024
on
Shopify
So far this sub app is working great. I really like the scheduling feature. This has made my customers experience with our product, and their subscriptions better.
Dose Living
Dec 04, 2024
on
Shopify
Been using aftersell for a long time now. Great app for beginners and the support team is incredible!
Skinova Beauty
Dec 04, 2024
on
Shopify
Very good app, easy to use, full of features. Excellent support, especially from Hailey who got back to me very quickly!
Luvina
Dec 01, 2024
on
Shopify
Gute Einleitung und sehr übersichtliche Navigation der App.
Man findet alles ohne Probleme.
Sehr weiterzuempfehlen.
EZ-Level
Nov 21, 2024
on
Shopify
The initial setup was a little confusing and a setting did not default to what I thought to be a standard setting. However, after getting in touch with Lillian, she was extremely helpful and even sent a video explaining the steps that needed to be taken to rectify my issue.
Belena
Nov 20, 2024
on
Shopify
support was helpful. they were having a super busy day so it was a little slow. Overal amazing support
ATHLETIKAN
Nov 19, 2024
on
Shopify
It's a poor OCU app as their app engine often does not trigger the upsell funnel. When asking their support about it, they don't really have an answer as to why this occurs, other than 'extreme load' on the servers. I recommend going with one of the other upsell apps.
Shane Warne Legacy
Nov 17, 2024
on
Shopify
a bug with paypal orders come back to a page after payment where the upsell is added to order without customers consent, even was able to replicate it.
TRATEZ
Nov 16, 2024
on
Shopify
Absolutely fantastic customer service from Patti. Was understanding & quick to ACTUALLY want to help us solve our issue.
She single handedly kept us from switching applications.