"AfterSell Post Purchase Upsell" enjoys generally positive feedback from merchants. Many praise its intuitive interface, customization options, and seamless integration with Shopify, which significantly enhances average order value (AOV). However, some users have faced issues with app functionality or pricing. Overall, the app is highly recommended for boosting sales and improving customer experience post-purchase.
Key Strengths
Exceptional customer service with responsive and helpful support representatives like Patti, Jacinda, Dom, and Lillian.
Intuitive and easy-to-navigate user interface.
Effective at increasing revenue and boosting AOV through post-purchase upsell and cross-sell offers.
Extensive customization options that allow tailored upsell strategies.
Seamless integration with existing Shopify stores.
Useful resources and tutorials provided by support for easy setup and troubleshooting.
Common Concerns
Complaints about the app's pricing model, which charges based on total orders, not just orders with upsells.
Technical issues like updates requiring re-setup and potential bugs with payment integrations.
Communication challenges about app breaking due to new Shopify checkout changes and slow responses from customer service at times.
Frustration with the learning curve and the need for strategic thinking when setting up upsell funnels.
Final Thoughts
"AfterSell Post Purchase Upsell" is a robust tool for merchants looking to maximize their Shopify store's sales through effective upsell strategies. It is particularly lauded for its exceptional customer service and ease of use, making it a top choice for many. Despite some challenges related to pricing and occasional bugs, its strengths greatly outweigh its weaknesses, making it a valuable addition for enhancing post-purchase processes.
Grow Young Shop
Sep 09, 2024
on
Shopify
Love the robust-ness of this AfterSell app. Much better than the other post purchase upsell apps we've used in the past.
DreamFit®
Sep 08, 2024
on
Shopify
Mark was awesome! We just started using this app and I was a bit concerned. Both he and another woman were so helpful and sent videos and screenshots. These two certainly gave me some comfort knowing I will receive quality help.
Lepilon
Sep 08, 2024
on
Shopify
Very good support on the live chat. Lillian was really involved in order to solve my problem and answer all my questions.
Runmade
Sep 08, 2024
on
Shopify
I had a great experience working with Jacinda from Aftersell. She was professional, helpful, and really knew her stuff. Jacinda took the time to answer all of my questions and made sure I understood how the platform could benefit my business. What I appreciated most was how responsive and approachable she was—she always got back to me quickly and made the whole process easy. Overall, she provided excellent support and made everything run smoothly.
Carbon Case Dealer
Sep 01, 2024
on
Shopify
We found the perfect match with this app—it has all the functionality we need! The support has been outstanding as well, with a special thanks to Jacinda for being exceptionally helpful and friendly!
Ordae
Aug 31, 2024
on
Shopify
Mark was awesome! Very attentive, super easy explaining how this app works and the set up. Thank you very much!
Pleage
Aug 26, 2024
on
Shopify
Thank you Mark for helping us set up our post purchase upsell flow. Excited to start using this app!
Comfy Shorts
Aug 22, 2024
on
Shopify
Aftersell Post Purchase Upsell is an excellent app! It helped us boost our average order value by nearly 10%. The setup process was straightforward, and the user interface is easy to navigate. The support team is friendly and responsive. I highly recommend it!"
Ace Garage Storage
Aug 21, 2024
on
Shopify
5-star experience with the app and its functionality, 5-star experience with the customer service. Absolutely top-notch. If you aren't using AfterSell, I can only assume you don't want more sales, it's that good. I use it on all my client stores and it's always phenomenal.
Dispo Trading
Aug 19, 2024
on
Shopify
Always quick to reply and helpful. Never had an issue with the staff or the app so far, been using it for 6 months.
Brew Blue
Aug 06, 2024
on
Shopify
Michelle was super friendly and fixed the issue right away. Love the app, super easy to use and does everything you'll ever need. Was with rebuy, but this app is better. 100% recommend.
FastrLabs
Aug 01, 2024
on
Shopify
I was trying to find a solution online for over an hour without any luck. When I reached out for help, I received a quick reply suggesting to revert back through Shopify settings > checkout.
The response was not only fast but also accurate. I really appreciate the speed and precision of the support. Thank you so much!
The Nue Cup™️
Aug 01, 2024
on
Shopify
I recently had the pleasure of experiencing and I am thoroughly impressed. The quality exceeded my expectations, and the customer service was exceptional. Every detail was thoughtfully executed, making the entire experience seamless and enjoyable. I highly recommend to anyone seeking top-notch quality and outstanding service.
Fulton
Jul 30, 2024
on
Shopify
Really a fantastic app all around, great pricing, customer service and user experience.
I've been using Aftersell for a while, first just for their post-purchase upsell functionality, which pretty quickly improved our AOV significantly. After switching to shopify plus we diligenced a bunch of other tools for post purchase upsell and also checkout page blocks, but ultimately discovered that Aftersell WAYYY exceeds other tools in terms of functionality and design. Plus, their pricing is much more fair.
There customer service is also amazing (shout out to Dumebi!). I can't recommend them enough!! 10/10
Dear Doggo
Jul 25, 2024
on
Shopify
I am new to the app but it is very intuitive so far.
This 5 stars is for the fantastic customer service, support and patience from Lillian on the live chat when asked many (very many) questions about the service.
Thank you.
Daily Skin Solutions by JoAnn Francis
Jul 14, 2024
on
Shopify
Quick on the reply and quick on the answer. Also attached an example so that I could reference the solution as I was making the appropriated changes. Good job!
Lusso Milano
Jul 12, 2024
on
Shopify
Patti has been super helpful with the suggestions and my questions on the app. Great app overall! easy to use and has a lot of useful features!
Atelier Rebul
Jul 11, 2024
on
Shopify
Absolutely love the amazing support on this app! The app itself is also amazing and is definately worth the investment, the only downside for us personally is that 1-click upsells are not being supported if you use an external payment provider. Other than that, the app really pays off :)
Rad Bois
Jul 09, 2024
on
Shopify
Amazing customer service and it has all the features i was looking for in an app.
I wanted a post purchase app to help me sale a specific collection and only this app has it
Othemo
Jul 08, 2024
on
Shopify
Lillian was really helpful and the app is a must have if you want to boost your AOV. Really happy with everything!