AfterSell App Review: Features, Pros & Cons for Shopify

Customer reviews: AfterSell Post Purchase Upsell

AfterSell is a Shopify app designed to help merchants increase revenue through post-purchase upsells, order bumps, and personalized offers. This review compiles verified user experiences, pros, cons, and pricing details to help you decide if it fits your store's needs.

Reviews (660)

Overall rating

4.8

5

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15

What Merchants Think

"AfterSell Post Purchase Upsell" enjoys generally positive feedback from merchants. Many praise its intuitive interface, customization options, and seamless integration with Shopify, which significantly enhances average order value (AOV). However, some users have faced issues with app functionality or pricing. Overall, the app is highly recommended for boosting sales and improving customer experience post-purchase.

Key Strengths

Exceptional customer service with responsive and helpful support representatives like Patti, Jacinda, Dom, and Lillian.
Intuitive and easy-to-navigate user interface.
Effective at increasing revenue and boosting AOV through post-purchase upsell and cross-sell offers.
Extensive customization options that allow tailored upsell strategies.
Seamless integration with existing Shopify stores.
Useful resources and tutorials provided by support for easy setup and troubleshooting.

Common Concerns

Complaints about the app's pricing model, which charges based on total orders, not just orders with upsells.
Technical issues like updates requiring re-setup and potential bugs with payment integrations.
Communication challenges about app breaking due to new Shopify checkout changes and slow responses from customer service at times.
Frustration with the learning curve and the need for strategic thinking when setting up upsell funnels.

Final Thoughts

"AfterSell Post Purchase Upsell" is a robust tool for merchants looking to maximize their Shopify store's sales through effective upsell strategies. It is particularly lauded for its exceptional customer service and ease of use, making it a top choice for many. Despite some challenges related to pricing and occasional bugs, its strengths greatly outweigh its weaknesses, making it a valuable addition for enhancing post-purchase processes.

Luvina

Dec 01, 2024 on Shopify

Gute Einleitung und sehr übersichtliche Navigation der App. Man findet alles ohne Probleme. Sehr weiterzuempfehlen.

EZ-Level

Nov 21, 2024 on Shopify

The initial setup was a little confusing and a setting did not default to what I thought to be a standard setting. However, after getting in touch with Lillian, she was extremely helpful and even sent a video explaining the steps that needed to be taken to rectify my issue.

Belena

Nov 20, 2024 on Shopify

support was helpful. they were having a super busy day so it was a little slow. Overal amazing support

ATHLETIKAN

Nov 19, 2024 on Shopify

It's a poor OCU app as their app engine often does not trigger the upsell funnel. When asking their support about it, they don't really have an answer as to why this occurs, other than 'extreme load' on the servers. I recommend going with one of the other upsell apps.

Shane Warne Legacy

Nov 17, 2024 on Shopify

a bug with paypal orders come back to a page after payment where the upsell is added to order without customers consent, even was able to replicate it.

TRATEZ

Nov 16, 2024 on Shopify

Absolutely fantastic customer service from Patti. Was understanding & quick to ACTUALLY want to help us solve our issue. She single handedly kept us from switching applications.

AirMag

Nov 16, 2024 on Shopify

AfterSell is a game-changer! It significantly boosted our AOV with minimal effort. The support team, especially Mark, was incredibly helpful and responsive. Highly recommended!

Hairstrong

Nov 13, 2024 on Shopify

Aftersell's customer service is great. Getting setup with the app on my storefront was super smooth and I was able to immediately get help from a customer service rep for any questions that I had throughout my journey

Marlo

Nov 12, 2024 on Shopify

This is the best post purchase app. We tried a few. The customer service (I spoke with Hailey) exceeded expectations.

Deskyou

Nov 12, 2024 on Shopify

Really great support! Cool tool... takes me about few seconds to set it up correctly . Big thanks to John!

Satori

Nov 12, 2024 on Shopify

Patti helped me alot and super quick to solve a few issues I had with love and happiness Thank you patti for the HUMAN help :)

ZOKULT

Nov 11, 2024 on Shopify

Aftersell is a game-changer for boosting AOV! Their funnels are seamless, and our upsells have skyrocketed. Big thanks to John for helping us remove the label—building trust with our customers has never been easier!

Mon Doudou Enchanté

Nov 09, 2024 on Shopify

elle est conviviale et répond à tous mes besoins en marketing. Le support est réactif, courtois et très rapide.

MagLight™

Nov 09, 2024 on Shopify

Easy to configure and the support team is incredible. Its helped increase my AOV. Highly recommended

Kireina Australia

Nov 06, 2024 on Shopify

Have only just installed Aftersell...so far so good. Support from Patti was amazing; very patient and easy to follow directions. Looking forward to seeing how it performs.

Celoria

Nov 03, 2024 on Shopify

Perfect app and perfect service! I spoke with John as I had some questions about the service and he exceeded my expectations!

Buddha Pants®

Nov 03, 2024 on Shopify

so confusing and they wont have a 15 min zoom call to optimize and setup. Really doesn't work. unless you have 3 hours to read blog on how to work it. We have been charged $54 for $100 worth of upsell - what a joke.

Mineral Tiles

Oct 30, 2024 on Shopify

An application that adds value and delivers excellent results: a great user experience and customer support! Absolutely worth it!

HaloSphere

Oct 30, 2024 on Shopify

Perfect post-purchase upsell app, very easy to set up and integrate and customer support is awesome!

Amazingly Tan

Oct 28, 2024 on Shopify

AfterSell customer support agent Patti was phenomenal in helping us set up, make suggestions, and adjust our setup. We were so impressed with the app and customer support that we added it to our 2nd Shopify store. Very very happy.