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Customer reviews: AfterSell Post Purchase Upsell

Reviews (990)

Overall rating
4.8

What Merchants Think

"AfterSell Post Purchase Upsell" enjoys generally positive feedback from merchants. Many praise its intuitive interface, customization options, and seamless integration with Shopify, which significantly enhances average order value (AOV). However, some users have faced issues with app functionality or pricing. Overall, the app is highly recommended for boosting sales and improving customer experience post-purchase.

Key Strengths

  • Exceptional customer service with responsive and helpful support representatives like Patti, Jacinda, Dom, and Lillian.
  • Intuitive and easy-to-navigate user interface.
  • Effective at increasing revenue and boosting AOV through post-purchase upsell and cross-sell offers.
  • Extensive customization options that allow tailored upsell strategies.
  • Seamless integration with existing Shopify stores.
  • Useful resources and tutorials provided by support for easy setup and troubleshooting.

Common Concerns

  • Complaints about the app's pricing model, which charges based on total orders, not just orders with upsells.
  • Technical issues like updates requiring re-setup and potential bugs with payment integrations.
  • Communication challenges about app breaking due to new Shopify checkout changes and slow responses from customer service at times.
  • Frustration with the learning curve and the need for strategic thinking when setting up upsell funnels.

Final Thoughts

"AfterSell Post Purchase Upsell" is a robust tool for merchants looking to maximize their Shopify store's sales through effective upsell strategies. It is particularly lauded for its exceptional customer service and ease of use, making it a top choice for many. Despite some challenges related to pricing and occasional bugs, its strengths greatly outweigh its weaknesses, making it a valuable addition for enhancing post-purchase processes.

Integrity RV Parts

Jun 18, 2024  on Shopify

AfterSell has been a great addition to our checkout process thus far! I'm very happy with the high level of customer support provided. Lillian has answered every question I have had promptly and with an in-depth solution!

Nicest Gift

Jun 17, 2024  on Shopify

I want to Thank Patti soooo much for helping me out and answering my questions by giving me solutions to my issues. She was super patient with me and had a solution or answer to all of my questions. It is Great when you are able to get support with the app quickly and efficiently! Thanks Patti!

KAYVO

Apr 22, 2024  on Shopify

excellent app with also amazing customer service, i also use their upcart app and i've never had a problem. Truly recommend both!

miluna

Apr 11, 2024  on Shopify

Since I was really positively surprised by the customer service, I converted my one star rating into a five star rating. The customer service is really extremely helpful, nice and courteous, which I really appreciate. I can really only recommend the app

Invisible Height

Apr 09, 2024  on Shopify

I'm going from 5 stars to 2 stars because it never worked, in 3 days the upsells were only displayed for 1 customer and on top of that, the pixel didn't even detect this sale. Customer service, apart from Patti, is extremely slow and bland... None of my requests, however simple, were resolved and these 3 days of using this app were enough to reduce my ROAS from 2.11 to 1.32... and I really regret having installed this app!

Goatkits

Apr 04, 2024  on Shopify

lapplication ne marche pas sur mon site, je paye mais sans résultat malheureusement, je contact le support et jattends toujours leurs retours

Swoveralls

Apr 02, 2024  on Shopify

Really great functionality, support team, case studies, UX....kicking myself for not finding this sooner!

Honey Purple

Mar 30, 2024  on Shopify

I wish all shopify apps were as good as this one! I originally gave them a not-so-good review because of a "bug", but the CEO of the company reached out to me personally and assisted me with the issue, offering me a huge discount for the inconvenience. Turns out it was not a bug, but the setting issue. Can't beat this kind of customer service. Other than that, the quality of this app is also the best. I tried the other two. One lacks the features i wanted, the other one confused the hell out of me because of the complicated settings. This one is perfect, with everything you need to build a strong sales funnel and super easy to set up. I'm glad I didn't give up on them, it was the right choice.

Vita Day Products

Mar 20, 2024  on Shopify

I am not only very happy with the AfterSell App for my Shopify store but also very impressed with the excellent support I received from Patti on a number of occasions in customer support. The bottom line, I highly recommend this app.

Aloe Paris

Mar 20, 2024  on Shopify

Overall, the application is "ok". If I put 2 stars it's because the application crashes constantly and hours of work on the funnels are lost for NO REASON!

OEMBimmerParts

Mar 20, 2024  on Shopify

We have had an awesome experience with aftersell. Our contact there which was Cameron R. has been more than excellent to work with and quickly answered all our questions and concerns, which was refreshing as past experiences with other companies have been less than stellar; however from the first contact to getting everything set up has been nothing but perfect with this company

TrumpTrendz

Jan 27, 2024  on Shopify

Awesome app with a customer service team that really cares! We experienced a few technical glitches which is always expected but there was always a friendly helping hand available when needed. We just finished our first month using only one campaign and generated an extra $5400! Highly recommended.

ÁINE

Jan 20, 2024  on Shopify

I recently had the pleasure of experiencing exceptional customer service from AfterSell, and I feel compelled to share my positive experience. As a business owner, I understand the significance of transparency and accountability, and I must commend AfterSell's founder, Armon Shokravi, for going above and beyond to resolve an issue. I initially encountered a billing concern that led to a one-star review. However, Armon personally reached out, providing a detailed explanation of the situation and taking immediate steps to rectify the issue. This level of proactive communication and commitment to customer satisfaction is truly commendable. What sets AfterSell apart is not only the effectiveness of their app but also the integrity with which they conduct their business. As someone who has faced hidden charges with other Shopify apps, I was pleasantly surprised by AfterSell's transparency and the quick resolution of the matter. If you're a fellow business owner seeking a reliable and transparent app for your Shopify store, I highly recommend AfterSell. Thank you, Armon, and the entire AfterSell team, for setting a standard of excellence in customer service.

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