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Customer reviews: AfterSell Post Purchase Upsell

AfterSell is a Shopify app designed to help merchants increase revenue through post-purchase upsells, order bumps, and personalized offers. This review compiles verified user experiences, pros, cons, and pricing details to help you decide if it fits your store's needs.

Reviews (660)

Overall rating
4.8

What Merchants Think

"AfterSell Post Purchase Upsell" enjoys generally positive feedback from merchants. Many praise its intuitive interface, customization options, and seamless integration with Shopify, which significantly enhances average order value (AOV). However, some users have faced issues with app functionality or pricing. Overall, the app is highly recommended for boosting sales and improving customer experience post-purchase.

Key Strengths

  • Exceptional customer service with responsive and helpful support representatives like Patti, Jacinda, Dom, and Lillian.
  • Intuitive and easy-to-navigate user interface.
  • Effective at increasing revenue and boosting AOV through post-purchase upsell and cross-sell offers.
  • Extensive customization options that allow tailored upsell strategies.
  • Seamless integration with existing Shopify stores.
  • Useful resources and tutorials provided by support for easy setup and troubleshooting.

Common Concerns

  • Complaints about the app's pricing model, which charges based on total orders, not just orders with upsells.
  • Technical issues like updates requiring re-setup and potential bugs with payment integrations.
  • Communication challenges about app breaking due to new Shopify checkout changes and slow responses from customer service at times.
  • Frustration with the learning curve and the need for strategic thinking when setting up upsell funnels.

Final Thoughts

"AfterSell Post Purchase Upsell" is a robust tool for merchants looking to maximize their Shopify store's sales through effective upsell strategies. It is particularly lauded for its exceptional customer service and ease of use, making it a top choice for many. Despite some challenges related to pricing and occasional bugs, its strengths greatly outweigh its weaknesses, making it a valuable addition for enhancing post-purchase processes.

Spherishine

Oct 26, 2024  on Shopify

Very fast, very good, and high-quality support. After months of trying to connect other apps, such as Upcart, Vitals, and Reconvert, this is the best app ever with the best support. Assistant John answered me in 30 seconds, answered all my questions, and set up post-purchase features as I wanted while we were talking. Highly recommend!!!

Skaind

Oct 25, 2024  on Shopify

Very usefull app for increase AOV, support its very effective with live chat. im veru happy with this app, i recommend

galaxy-canvas

Oct 24, 2024  on Shopify

Have only just added the app. So far the support staff are really great. Hailey was very helpful with the setup.

Valentéo Leclair

Oct 24, 2024  on Shopify

great support :) Michelle was super helpful and the app is working good! Overall great app to boost revenue

JORRNANE

Oct 24, 2024  on Shopify

Michelle est très gentille, m'a beaucoup aidé, je recommande fortement cette application, j'ai utilisé plusieurs mais afterSell c'est la meilleure

The Operator Collection

Oct 23, 2024  on Shopify

AfterSell is super effective and easy to use. Additionally, Mark from support was very responsive and helpful while I had some specific questions and customizations with setup. Thank you Mark and team!

heyhair

Oct 23, 2024  on Shopify

Lillian was great! Fantastic support - very helpful and fast. Love the app, its been crushing it for us. Must have!

Artronauts

Oct 20, 2024  on Shopify

Please refund my money. This app charges customer twice every time. People started to advise their Bank it's a fraudulent. Not recommended. Please refund.

The Supplement House

Oct 18, 2024  on Shopify

Great app! Mark was very helpful! He was quick to respond and very kind. Would recommend to everyone. 10/10

Peachy Men

Oct 17, 2024  on Shopify

This app makes me free money in the background. This is a brand new store and we've generated an additional $1k revenue that would have been left behind before. The app is also incredibly easy to use, and seems to be the cheapest PPU up around.

Goodwear USA

Oct 09, 2024  on Shopify

Good app, needs some UI changes. But gets the job done. I needed support and it was very helpful, Lillian created custom video instructions for some issues and help I needed. Thanks again to Lillian!

Snixxi

Oct 09, 2024  on Shopify

I needed quick clarification regarding an Aftersell order I received, John was very helpfull to walking me through my settings and helped me to understand were the issue was...

Lunys

Oct 08, 2024  on Shopify

Patti provided outstanding customer service. She was attentive, patient, and resolved my funnel issues quickly. Her friendly attitude made the entire experience smooth and enjoyable. Blown away by their customer service. Excellent job and thanks again!

Jazwares

Oct 08, 2024  on Shopify

Easy to use and intuitive. Robust selection of trigger conditions. Great and responsive support team. Always helpful, very knowledgable.

Kushi

Oct 08, 2024  on Shopify

Great app and great support! So far it is doing everything that we need it to. I would recommend this app to anyone looking to increase orders and AOV.

Perfect Water Bottle

Oct 04, 2024  on Shopify

Crazy good customer support! Responded in minutes and literally did what i needed for me. Blown away!

SheBANG! Woman

Oct 01, 2024  on Shopify

10/10 support.Super friendly, helpful. Patti sent Loom videos so I could get a real handle on everything. Best support ever

A Tudatalatti Kontroll

Oct 01, 2024  on Shopify

Great app and amazing customer support. Hailey was super helpful and answered everything very fast. Highly recommended :))

Auto Addict USA

Sep 30, 2024  on Shopify

Our company has been paying for this app for a while and looking at the data it has done absolutely nothings for us. I feel like it is a waste of money and only really works for sites that sell items that are priced low.

TPCSUPPLYCO

Sep 29, 2024  on Shopify

I recently started using AfterSell Post Purchase Upsell for my e-commerce store, and I couldn't be happier with the results! The integration process was seamless; it connected effortlessly with my existing platform, allowing me to get started quickly. The customizable upsell offers are a game-changer. I was able to create tailored suggestions that perfectly complemented my customers' initial purchases. This personalization not only enhanced the shopping experience but also significantly boosted my average order value. I’ve noticed a marked increase in sales, and my customers appreciate the recommendations. The user interface is intuitive, making it easy to track performance metrics and run A/B tests on different offers. I love being able to see what resonates best with my audience and adjusting my strategy accordingly. Plus, the automated follow-up emails have been a great addition, reminding customers of the upsell offers they might have missed. Support from the AfterSell team has also been impressive. They’re responsive and offer plenty of resources to help optimize my campaigns. Overall, AfterSell has transformed my post-purchase process and has been instrumental in growing my revenue. I highly recommend it to any e-commerce business looking to maximize their sales potential!

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