Discover the best tools to enhance your customer service with our list of top free Shopify phone support apps. Whether you're just starting out or looking to improve your existing support system, these apps offer robust features that cater to your business needs. Providing excellent customer service is crucial for maintaining strong relationships and increasing sales, and these apps make it possible without breaking the bank. With powerful functionalities like call routing, voicemail integration, and real-time assistance, managing your phone support has never been easier. These apps are designed to seamlessly integrate with your Shopify store, ensuring smooth and efficient customer interactions. This comprehensive list will guide you through selecting the ideal app, helping you meet your business goals while keeping costs under control. Get ready to transform your Shopify support experience and delight your customers with our highly recommended apps.
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Robo Calls ‑ Pakistan is an app designed to reduce the high risk of Return To Origin (RTO) associated with cash on delivery orders by facilitating automated order confirmation calls to customers in Pakistan. It helps store owners ensure more reliable order processing by providing a simple system for customers to confirm or cancel their orders.
Based on reviews, Robo Calls ‑ Pakistan offers significant advantages such as reducing the effort required for order confirmations, enhancing communication clarity with customers, and noticeably decreasing the incidence of unfulfilled orders. Users appreciate its straightforward operation and the valuable time it saves, contributing positively to their business workflow.
ChatMate is an AI-powered sales and product search assistant designed to enhance customer experience by serving as both a virtual sales representative and chatbot. It increases sales, improves conversion rates, and provides 24/7 customer engagement through intelligent, human-like interactions. The app is proactive, adaptive, and continuously learns to deliver accurate, personalized shopping experiences.
ChatMate has received rave reviews for its seamless integration with e-commerce platforms, its ability to handle customer queries with remarkable accuracy, and its capacity to enhance customer satisfaction and boost sales. Users highlight its ease of use and appreciate the increase in engagement and conversion rates.
The Mega Telegram Button is a versatile tool for Shopify store owners, enhancing customer support through a customizable Telegram button. It facilitates quick communication with customers, aligning with your brand design without affecting SEO performance.
The app's standout advantage, as highlighted by users, is its ability to significantly improve customer communication without compromising store performance. With high ratings for ease of use and customization, it has proven beneficial in enhancing customer interactions effectively.
Introducing CoCo, the revolutionary AI assistant for WhatsApp, designed to supercharge your sales and dramatically enhance customer satisfaction. With CoCo, transform your marketing strategy by harnessing the power of WhatsApp to automatically recover abandoned carts and send personalized revenue-boosting messages. CoCo is easy to install with no coding required, enabling seamless integration to maximize conversion rates.
The app has garnered highly positive reviews, highlighting its exceptional ability to enhance customer relationships and boost ROI. Users praise its effortless setup, powerful revenue recovery capabilities, and effective AI-driven interactions. The application's support team is frequently commended for being highly responsive and attentive to user needs, ensuring a smooth and beneficial experience. Overall, CoCo is celebrated as an essential tool for businesses aiming to optimize customer engagement and drive sales via WhatsApp.
SiteAgent is a powerful voice-activated assistant, developed by ex-Tesla engineers, that enhances customer interaction through natural conversations. It facilitates seamless voice interactions, enabling visitors to easily get answers, discover products, and make purchases quickly.
SiteAgent has been praised for transforming customer interactions with instant voice responses and support, leading to increased sales and higher customer satisfaction. Users have reported lower support email volumes, reduced abandoned carts, and a more interactive shopping experience, resulting in impressive conversion rates and positive feedback.
Sendbird’s AI chatbot is a versatile sales and customer service assistant that engages with users through human-like conversations. It provides round-the-clock support and personalized recommendations based on real-time shopper interactions on your website.
According to user reviews, Sendbird’s AI chatbot stands out for its seamless integration with existing systems, helping to boost customer engagement and conversion rates. Users appreciate its reliable 24/7 support and multilingual adaptability, which enhance customer satisfaction and sales potential significantly.
FLY Chat: Next-Gen AI Chatbot is a dynamic AI solution engineered to seamlessly integrate with your Shopify store, providing personalized customer interactions to enhance the shopping experience and boost sales.
The app is highly praised for its outstanding advantages, including precise and personalized responses that align with brand identity, simplifying setup processes, providing exceptional customer service, and significantly reducing customer service workloads. The immediate responsiveness of the support team and the customization options have been highlighted as significant benefits by users.
Rippledesk: Phone, Calls, SMS is an intuitive app designed for SMS marketing, phone calls, and free internet calls. It offers merchants a floating call widget and dedicated business phone numbers with fully integrated call and SMS capabilities. This platform empowers businesses to manage customer interactions by customizing welcome messages, setting business hours, and implementing advanced features such as call recording and interactive voice response (IVR).
Based on user reviews, Rippledesk stands out for its reliability and ease of setup, receiving consistently high ratings. Customers appreciate the app's flexibility, with features such as free internet calls through a customizable widget, toll-free numbers, and automatic business configuration receiving accolades. The app is credited with enhancing customer support professionalism and efficiency, making it highly recommended for businesses looking to improve communication and lead generation capabilities.
Order Confirmation Robo Calls is an innovative app designed to streamline order verification. It employs automated Robocalls to connect with customers, allowing them to easily confirm, cancel, or request a callback using simple numeric responses. Personalize calls with custom voiceovers and effortlessly manage follow-up schedules to enhance customer trust and reduce returns.
According to user reviews, Order Confirmation Robo Calls stands out for its significant reduction in order return rates, efficient verification process, and the ability to customize voiceovers which enhances brand professionalism. Users appreciate the ease of scheduling follow-up calls and flexibility to accommodate different operational hours, resulting in improved customer satisfaction and trust.
The Phoneize Phone Call Button app allows store owners to add a floating 'call us' button, enabling visitors to easily contact them via mobile devices or access the phone number on desktop or tablet devices. This feature promotes more direct interactions, leading to increased sales opportunities without the need for any coding, as it seamlessly integrates with any store theme.
The Phoneize Phone Call Button app receives high praise from users for its simplicity and effectiveness. Customers frequently commend its easy installation process, customizable features, and the significant impact it has on boosting customer engagement and sales. With its user-friendly interface and reliable functionality, the app proves to be an invaluable addition to any store looking to enhance direct customer communication.
Mega Callback is an efficient tool designed to accelerate sales by enabling businesses to promptly call back customers, thus fostering trust and boosting revenue. The app helps create a seamless sales process, enhancing brand confidence and store reliability.
The app is highly praised for its ability to significantly increase sales by improving customer response times and providing a trustworthy shopping experience. Users appreciate the enhanced communication flow it offers, which results in more orders and greater revenue. The flexibility in setting callback availability is also noted as a valuable feature, allowing businesses to maintain consistent, reliable contact with their clientele.
WhatsAppy ‑ WhatsApp Button makes it easy to display a custom call-to-action button on your storefront with pre-filled messages. It supports multiple agents and tracks customer engagement effectively.
The app stands out for its seamless integration capabilities, highly praised for its flexibility in customization and the ability to enhance customer interaction with localized support, as noted in numerous high-rated reviews.
Lixsa.ai enhances customer service through AI-powered automation that manages orders, handles inquiries on WhatsApp, and retrieves abandoned carts. It facilitates easy WhatsApp push campaign setup to enhance customer engagement and sales. Without complex setups, you can integrate and start automating immediately, providing multilingual support to respond swiftly and heighten customer satisfaction, all while liberating your team to focus on business growth.
The app's outstanding advantages, as highlighted in user reviews, include its ease of integration and user-friendly interface, which allows businesses to quickly adapt and benefit from automation without extensive technical knowledge. Users praise its efficiency in handling customer interactions, resulting in increased customer satisfaction and business growth. The ability to cater to various languages and recover potential sales from abandoned carts adds significant value, making it a comprehensive tool for boosting conversions and streamlining operations.
Unlock the power of customer engagement with BotSpace's comprehensive WhatsApp solution. Elevate your sales by automating abandoned cart reminders and offering real-time upsell and cross-sell recommendations. Take your marketing campaigns to the next level with our bulk message broadcasting feature and easy-to-use chatbot builder.
The app's outstanding advantages include significant improvement in the customer journey success, evidenced by highly positive reviews. Users benefit from its brilliant functionality and excellent support, making BotSpace highly recommended by its users.
The app integrates a WhatsApp chat button widget into your shop, facilitating seamless customer communication. By clicking the button, customers are redirected to WhatsApp with a prefilled message for efficient interaction. The app supports multiple agents with individual phone numbers and roles, allowing for focused customer service. Custom CSS styling and a responsive design ensure the widget performs optimally on any device.
Based on the app's reviews, users appreciate its easy installation process and the ability to customize the appearance to match their store's aesthetic. It has been praised for improving customer interaction efficiency and providing dedicated communication channels to various team members, enhancing customer support and service management.
Intellecta is an AI Chatbot that helps you sell more by replying quickly. It's designed to be instant, accurate, and personal, providing the perfect customer experience. Customize the AI Chatbot's personality, appearance, and actions while monitoring conversations, leads, sales, and orders in real time. Intellecta learns and improves continuously based on your store’s data and feedback, and provides detailed reports on customer engagement.
Intellecta stands out for its ability to respond instantly and accurately, creating a seamless customer experience. Users appreciate the customization options and the detailed insights provided, making it a valuable tool for boosting sales efficiently. The app's continuous learning feature ensures that it adapts to our specific business environment, providing relevant and effective chatbot interactions.
HelpWave AI is a CX platform providing multichannel support services, an AI sales agent, pre-generated responses for all your tickets, and powerful reporting capabilities. It serves as a popular alternative to Gorgias, Shopify Inbox, or Zendesk, especially for medium-sized brands.
The app's outstanding advantages include its ease of customization, exceptional team support, and its capability to reduce email inquiries significantly. Users appreciate its quick setup process, functionality that aids in sales, and its 24/7 assistance, all contributing to an enhanced customer service experience.
Chatmatic is an AI-driven chat app designed to revolutionize customer engagement for businesses of all sizes. It integrates with WhatsApp for personalized support and can seamlessly transition to human chat when required, enhancing customer satisfaction and loyalty by reflecting the brand’s voice and offering immediate responses.
According to user reviews, Chatmatic excels in enhancing customer satisfaction through its efficient use of AI, smooth WhatsApp integration, and the ability to maintain a personal touch even when switching to human chat. Users praise its robust customization options and scalability, making it a versatile solution for businesses looking to improve customer engagement significantly.
Boost your customer interactions with the top free Shopify phone support apps outlined here. These tools not only streamline your support processes but also ensure you're able to deliver prompt and effective customer service. Choosing the right app can be a game-changer, improving customer satisfaction and fostering long-term loyalty. With the myriad of features and integrations these apps offer, you're equipped to handle customer queries more efficiently. Start leveraging the power of phone support today to enhance your business's reputation and drive growth. Ultimately, these apps are an integral part of elevating your Shopify store's customer experience. Embark on your journey to superior support with confidence.