Top Free Shopify Phone Support Apps 2025

Robo Calls ‑ Pakistan is an app designed to reduce the high risk of Return To Origin (RTO) associated with cash on delivery orders by facilitating automated order confirmation calls to customers in Pakistan. It helps store owners ensure more reliable order processing by providing a simple system for customers to confirm or cancel their orders.

• Automated Confirmation Calls: Store owners can send voice calls in Urdu or English to their customers, making order confirmations simple and effective.
• Multi-language Support: The app supports both Urdu and English, accommodating diverse customer needs in Pakistan.
• Simple Input System: Customers respond with input 1 to confirm, 2 to cancel, and 3 to request a callback, streamlining the confirmation process.
• Order Tagging: Automatically tags orders based on customer input, providing clear insights into order status.
• RTO Reduction: Helps cut down on the rate of undelivered orders, saving time and resources for store owners.

Based on reviews, Robo Calls ‑ Pakistan offers significant advantages such as reducing the effort required for order confirmations, enhancing communication clarity with customers, and noticeably decreasing the incidence of unfulfilled orders. Users appreciate its straightforward operation and the valuable time it saves, contributing positively to their business workflow.

The Zadarma app is a robust tool for managing customer communications by simplifying calls, recording interactions, and effortlessly creating customer profiles. It is ideal for businesses seeking to enhance customer relations and streamline communication processes.

• Seamless Customer Calling: Easily make calls to your customers directly through the app, ensuring efficient and hassle-free communication.
• Automatic Call Recordings: Automatically record and store every call interaction, allowing you to review conversations at your convenience.
• Effortless Customer Creation: Automatically generate customer profiles for new clients calling from unknown numbers, making data management easier.
• Shopify Integration: Integrate call functionalities seamlessly with the Shopify interface to access call recordings and manage interactions efficiently.
• Caller ID Display: Instantly view customer names on your IP phone during incoming calls, providing immediate context for customer interactions.

Based on user reviews, the app's outstanding advantages include its ease of use, seamless integration with Shopify, and robust functionality. Users have praised its ability to streamline communication, the reliability of call recordings, and the efficiency in creating and managing customer profiles, making it a valuable asset for businesses looking to enhance their customer service experience.

CallTrackingMetrics is an app designed to effectively track and manage calls related to orders by connecting offline conversations to online sales through dynamic number insertion (DNI). It enhances sales efficiency with automated touchpoints and real-time buyer insights, streamlining the sales process and improving customer service through comprehensive buyer journey details and conversation analytics.

• Dynamic Number Insertion (DNI): Dynamically display ad tracking numbers on your website for accurate attribution, ensuring seamless connection between offline and online sales.
• SMS Campaigns: Create and manage SMS campaigns, keeping customers informed during order fulfillment.
• Real-Time Buyer Insights: View caller order history and identify buyer preferences in real-time, enabling personalized customer interactions.
• Automated Customer Communication: Customize conversion details to trigger automated communications, enhancing customer experience and operational efficiency.

Users frequently praise CallTrackingMetrics for its robust call tracking capabilities and real-time insights, which significantly enhance sales processes and customer service. The ease of use in setting up dynamic numbers and SMS campaigns earns high marks, as does the app's ability to integrate with existing systems for a seamless experience. Overall, it is highly valued for its ability to improve operational efficiency and provide actionable data that empowers sales teams.

ConnectNow: Video Connect is an innovative tool allowing store visitors to initiate video calls effortlessly for inquiries, product demos, and assistance. It serves as a virtual video call center with multi-level channels and auto-routing capabilities.

• Instant Video Calls: Enables users to quickly start video calls for inquiries and support directly from the website.
• Multi-level Channels: Supports complex communication structures by providing multi-level video channels.
• Virtual Call Center: Acts as a virtual video call center to handle customer interactions efficiently.
• Concurrent Connections: Manages multiple customer connections simultaneously with automated routing.

Customers appreciate ConnectNow for its seamless integration and user-friendly interface. The app receives high ratings for enhancing customer interaction and providing swift resolutions, contributing to improved customer satisfaction and business efficiency.

LiveX AI Agent optimizes customer interactions and business processes to increase sales, trim support costs, and offer a comprehensive automation solution for growth. Seamless integration with one-click installation for Shopify users ensures enhanced conversion rates, lead generation, and swift response times powered by advanced AI technology.

• Easy Integration: Simplifies setup with a one-click installation for Shopify, allowing users to quickly enhance their platforms.
• Enhanced Conversion Rates: Boosts sales and lead generation through intelligent customer interaction handling.
• Efficient Response Times: Significantly reduces customer wait times with automated, intelligent responses.
• Comprehensive Automation: Provides an all-in-one solution from customer prospecting to support, streamlining operations.
• AI-Driven Technology: Utilizes state-of-the-art AI to revolutionize customer experiences and e-commerce interactions.

According to user reviews, LiveX AI Agent is notably praised for its seamless integration and ability to effectively boost sales and improve customer handling processes. Users reported significant returns in efficiency and customer satisfaction, citing its intuitive interface and responsive AI features as key advantages.

BRAiN Commerce offers a revolutionized shopping experience by delivering a natural, conversational approach that mimics interactions with a highly knowledgeable store assistant. It consumes your store's data to provide precise, personalized recommendations to customers, ensuring an engaging and seamless shopping journey. This app remains continuously up-to-date, as it dynamically pulls content changes, ensuring that recommendations and interactions are always accurate and relevant. By utilizing a proprietary large language model (LLM) resilient to model drift and hallucinations, BRAiN Commerce maintains robust and reliable functionality. The app's ability to automatically integrate products and FAQs ensures that the content is always fresh and reflects any changes made to your store. This integration of conversational commerce is proven to enhance customer engagement and conversion rates, offering not just convenience but also enriching the overall consumer experience. With BRAiN Commerce, your store seamlessly evolves into an intelligent, interactive marketplace that caters to the unique needs of each shopper.

Order Confirmation Robo Calls is an innovative app designed to streamline order verification. It employs automated Robocalls to connect with customers, allowing them to easily confirm, cancel, or request a callback using simple numeric responses. Personalize calls with custom voiceovers and effortlessly manage follow-up schedules to enhance customer trust and reduce returns.

• Automated Robocalls: Swiftly reach customers for quick and efficient order verification.
• Easy Confirmation Process: Customers can confirm, cancel, or request a callback using a single button press.
• Customizable Voiceover: Use default or personalized voiceover for a unique brand touch.
• Follow-Up Call Scheduling: Schedule automatic follow-up calls if the initial call is unanswered.
• Break Hour Setup: Easily set up break hours for follow-up calls to suit operational needs.

According to user reviews, Order Confirmation Robo Calls stands out for its significant reduction in order return rates, efficient verification process, and the ability to customize voiceovers which enhances brand professionalism. Users appreciate the ease of scheduling follow-up calls and flexibility to accommodate different operational hours, resulting in improved customer satisfaction and trust.

The Phoneize Phone Call Button app allows store owners to add a floating 'call us' button, enabling visitors to easily contact them via mobile devices or access the phone number on desktop or tablet devices. This feature promotes more direct interactions, leading to increased sales opportunities without the need for any coding, as it seamlessly integrates with any store theme.

• Instant Phone Button: Add a 'call us' button to your store, allowing customers to contact you instantly from their mobile devices.
• Cross-Device Visibility: The phone number is visible on both desktop and tablet devices, ensuring customers can always reach you.
• No-Coding Installation: The button installs automatically with a couple of clicks and requires no coding skills.
• Theme Compatibility: Works seamlessly with any store theme, ensuring a smooth integration process.
• Customizable Design: Easily customize the button's color and style to match your store's aesthetic.

The Phoneize Phone Call Button app receives high praise from users for its simplicity and effectiveness. Customers frequently commend its easy installation process, customizable features, and the significant impact it has on boosting customer engagement and sales. With its user-friendly interface and reliable functionality, the app proves to be an invaluable addition to any store looking to enhance direct customer communication.

WhatsAppy ‑ WhatsApp Button makes it easy to display a custom call-to-action button on your storefront with pre-filled messages. It supports multiple agents and tracks customer engagement effectively.

• Multiple Numbers/Agents: Add several agents and assign them to specific countries for a tailored customer response.
• GEO Location Assignment: Customize which numbers or agents appear based on the customer's location, enhancing localized support.
• Opening Messages: Offer customizable pre-filled opening messages to improve the customer experience right from the start.
• Click Tracking: Monitor where engagements are happening, the devices being used, and how many customers follow through on the message.
• Customizable Button: Adjust button placement, icon size, colors, and mobile settings for better integration with your storefront.

The app stands out for its seamless integration capabilities, highly praised for its flexibility in customization and the ability to enhance customer interaction with localized support, as noted in numerous high-rated reviews.

Mega Callback is an efficient tool designed to accelerate sales by enabling businesses to promptly call back customers, thus fostering trust and boosting revenue. The app helps create a seamless sales process, enhancing brand confidence and store reliability.

• Fast Callback: Enables businesses to quickly return customer calls, ensuring faster sales than competitors.
• Reliability: Enhances store credibility, making it more attractive and trustworthy to potential customers.
• Sales Tunnel: Aids in creating a new business process that strengthens brand confidence and value.
• Customizable Availability: Allows setting of specific availability times and working days for callbacks.
• Enhanced Communication: Facilitates timely connection with clients, leading to more potential orders.

The app is highly praised for its ability to significantly increase sales by improving customer response times and providing a trustworthy shopping experience. Users appreciate the enhanced communication flow it offers, which results in more orders and greater revenue. The flexibility in setting callback availability is also noted as a valuable feature, allowing businesses to maintain consistent, reliable contact with their clientele.

Wise Customer Exporter is a tool designed to simplify and streamline the export of customer data, offering flexibility and ease of use for business managers and marketers.

• Customizable Data Exports: Allows users to personalize the data export to fit specific needs, ensuring the information is most relevant.
• Seamless Integration: Easily integrates with existing platforms, saving valuable time and enhancing business efficiency.
• User-friendly Interface: Intuitive design makes it accessible for users of all technical backgrounds.
• Scheduled Exports: Enables automated data exports at predefined intervals for continuous data monitoring.
• Secure Data Handling: Ensures all customer data is managed and exported with top-notch security protocols.

The reviews highlight Wise Customer Exporter's outstanding advantages, pointing out its reliability and efficiency. Users often praise the intuitive interface and the ability to customize data exports, making data management both accessible and versatile. Many reviewers appreciated the app’s seamless integration and automation capabilities, which significantly reduce manual efforts and streamline workflows.

Advanced Voice Mail is a cutting-edge application designed to manage and enhance your voicemail experience. It offers a range of features that make accessing, sorting, and responding to your voicemails more efficient and user-friendly.

• Visual Voicemail: Provides an easy-to-navigate interface to view, sort, and access your voicemails without dialing.
• Transcription Service: Converts audio voicemails into text for quick reading and reference, making it convenient to get information swiftly.
• Custom Greetings: Allows users to record and set personalized greetings for different contacts or groups, adding a personal touch to communication.
• Voicemail Sharing: Enables sharing of important voicemails through email or messaging platforms, enhancing collaboration and information-sharing.
• Cloud Backup: Securely stores voicemails in the cloud, ensuring they are accessible from any device and protected from data loss.

Based on reviews, Advanced Voice Mail stands out for its intuitive user interface and reliable functionality, allowing users to manage their voicemails seamlessly. Users praise the transcription accuracy and the convenience of visual voicemail, which significantly enhances productivity by reducing time spent on message retrieval.

Ezy: Whatsapp Chat + Marketing enhances your online store by integrating seamless WhatsApp automation. It facilitates recovery of abandoned carts and engages customers with real-time notifications. The app helps by sending personalized reminders to encourage customers to complete their purchases while keeping them informed with instant order confirmations and status updates.

• Whatsapp Chat Button: Provides easy access to direct communication through a simple chat interface integrated into your site.
• Manual WhatsApp messages for abandoned cart: Allows for personalized outreach to customers who have not completed their purchases, encouraging cart recovery.
• Conversions and reduce cart abandonment: Focuses on boosting sales by converting potential abandonments into completed transactions through targeted messaging.
• Create message templates for customized communication: Enables the crafting of personalized message templates to engage with customers more effectively.
• Order confirmation and status updates: Keeps customers informed with real-time updates on their orders, enhancing trust and improving the shopping experience.

The app's outstanding advantages, as reflected in user reviews, include its ease of integration, leading to a seamless user experience. Users have praised the effective customer engagement tools, which have notably improved conversion rates. Additionally, the app has been highlighted for its reliability and the support it provides in enhancing customer satisfaction through proactive communication.

Ezychat: Whatsapp Chat Button is a powerful tool for integrating a WhatsApp Chat Button and Widget into your online store, enhancing customer engagement through instant communication. It allows customers to easily reach out from your website, aligning with your brand's style while providing valuable analytics insights.

• Instant Communication: Enables customers to reach out directly from your website for instant assistance and inquiry resolution.
• Customizable Design: Seamlessly blends with your brand’s style and aesthetics to maintain consistency.
• Responsive Design: Operates flawlessly on both mobile and desktop devices, ensuring accessibility for all users.
• Analytics Tracking: Utilizes Google Analytics and Meta/Facebook to provide insights into customer interactions for strategy refinement.
• Enhanced Engagement: Features a WhatsApp welcome message box that actively engages customers upon contact.

The app's outstanding advantages are highlighted in reviews, where users consistently praise its seamless integration and ease of use, citing a tangible boost in customer engagement and conversion rates. Customers appreciate its customizable features and responsive design, which provide a cohesive user experience across platforms.

WiseChats is an innovative app that transforms every customer interaction into a sales opportunity. With 24/7 automated customer engagement, it captures leads, answers questions, and recommends products in a personalized way, ensuring you never miss a sale, even after hours.

• Product Recommendation: Recommends products tailored to each customer’s preferences, enhancing the shopping experience.
• WisePrompt: Empowers users to create chatbots effortlessly without needing prompt engineering knowledge.
• Visitor Insights: Offers valuable data on conversations, suggested products, and customer questions to aid in decision-making.
• Customization: Allows you to tailor the app’s interface and interactions to match your brand style.
• 24/7 Support: Provides continuous, round-the-clock service to ensure no sales opportunities are missed.

WiseChats stands out for its ease of setup and intuitive functionality, as highlighted by user reviews. Customers consistently praise its ability to seamlessly integrate with their existing systems and significantly enhance customer engagement while boosting sales. Users also appreciate the robust 24/7 support and the rich, insightful data it provides.

Slv Whatsapp Followup Message offers seamless WhatsApp communication, enabling automated customer messaging and follow-ups with customizable features tailored for efficient support and sales enhancement.

• Diverse Support Modes: Allows switching between single and multiple support agents to cater to different business needs.
• Customizable Shift Times: Enables definition and management of shift times for support agents, ensuring structured communication workflows.
• Automated Coupon Generation: Facilitates engagement by generating coupons automatically within customer messages to boost sales.

Users praise the app for its intuitive interface, effective customer engagement strategies, and the significant increase in operational efficiency it provides through automation and customization capabilities.

Oscar Chat is your ultimate tool for enhancing marketing strategies and revolutionizing customer support on your Shopify website. This platform combines an AI chatbot, Live Chat, popup builder, and an all-in-one messaging button into a single widget, offering a seamless solution for managing customer messages effortlessly.

• AI Chatbot: Integrates intelligent responses to improve customer interactions and support efficiency.
• Live Chat: Provides real-time assistance to visitors, enhancing their shopping experience and ensuring prompt query resolutions.
• Popup Builder: Enables the creation of customizable pop-ups to engage customers and boost conversion rates.
• All-in-One Messaging Button: Centralizes communication channels, making it easier for customers to reach out through their preferred method.
• Easy Installation: Quick and hassle-free setup on Shopify stores with a single click.

From the app's reviews, Oscar Chat is highlighted for its intuitive interface, ease of use, and significant impact on improving customer service efficiency. Users appreciate the seamless integration and customization options, noting an increase in customer satisfaction and engagement.

Support Board ‑ Chat & Chatbot automates customer communication using AI-driven chatbots alongside a chat system for both human agents and AI. This app aims to save time, increase revenue, reduce support costs, and enhance productivity.

• Omni-channel support: Seamlessly integrates with platforms like WhatsApp, Instagram, Facebook, Telegram, Emails, SMS, and more.
• Advanced chatbots: Leverages AI from OpenAI and Google to provide intelligent, responsive customer interactions.
• AI tools: Includes features like real-time translations, smart reply, and message rewriting to streamline communication.
• Efficient user management: Offers a comprehensive system to manage user interactions swiftly and effortlessly.
• Integrated help center: Users can access support resources directly from a dedicated page or within the chat.

The app's reviews highlight its remarkable efficiency in handling customer queries, significantly reducing response times. Users rave about its intuitive interface and seamless integration with various communication platforms, making it a must-have tool for customer support teams.

EnbotAI is a no-code platform designed to help Shopify merchants quickly build and deploy AI-powered customer service assistants. It simplifies customer support by automating responses to common questions and guiding users through product recommendations based on store offerings. Users can easily customize AI responses and conversation flows for a personalized shopping experience.

• No-code Integration: Easily integrate enbotAI with your Shopify store in just a few steps, without any coding knowledge.
• Automated Customer Support: Round-the-clock support by automating responses to common customer inquiries.
• Product Recommendations: Personalized in-chat product recommendations based on store's product offerings.
• Visual Flow Editor: Visual canvas to design and customize AI conversation flows for your business needs.
• 24/7 Customer Engagement: Ensures instant engagement with customers at any time of the day.

Users highly appreciate EnbotAI for its ease of use, enabling seamless setup without technical barriers. The platform is praised for its effective automation in providing quick responses to customer inquiries, enhancing efficiency. The customization options available through the visual editor are highlighted for allowing tailored customer interactions, which greatly improve user satisfaction and sales conversions.

SaleChaty is a comprehensive customer communication and marketing platform that integrates multiple channels such as web chat, WhatsApp, Facebook Messenger, Telegram, Line, Slack, and WeChat. It features AI bots, a knowledge base, and automation processes to streamline customer interactions and marketing efforts, including convenient mass messaging plans and templates for WhatsApp and Email.

• Multi-channel integration: Centralizes management of various communication channels including web chats, WhatsApp, Facebook Messenger, and more, making it easier to handle customer interactions.
• AI and automation: Employs AI bots and automated workflows to manage chats, enabling efficient customer service with a robust knowledge base for professional responses.
• Marketing tools: Offers easy-to-use marketing features for mass messaging, third-party dispatch, and template creation for WhatsApp and Email, enhancing outreach strategies.
• Team collaboration: Facilitates shared chat access and conversation assignment for orderly customer management, improving teamwork and service quality.
• Customer management: Provides efficient management tools for creating accurate customer profiles and enhancing client engagement.

The app's outstanding advantages, as highlighted in reviews, include its seamless integration of multiple communication channels, the effectiveness of its AI-driven automation in reducing manual tasks, and its user-friendly marketing tools that significantly enhance outreach capabilities. Users highly appreciate the efficiency it brings to customer management and team collaboration.