Top Free Shopify Phone Support Apps 2025

Robo Calls ‑ Pakistan is an app designed to reduce the high risk of Return To Origin (RTO) associated with cash on delivery orders by facilitating automated order confirmation calls to customers in Pakistan. It helps store owners ensure more reliable order processing by providing a simple system for customers to confirm or cancel their orders.

• Automated Confirmation Calls: Store owners can send voice calls in Urdu or English to their customers, making order confirmations simple and effective.
• Multi-language Support: The app supports both Urdu and English, accommodating diverse customer needs in Pakistan.
• Simple Input System: Customers respond with input 1 to confirm, 2 to cancel, and 3 to request a callback, streamlining the confirmation process.
• Order Tagging: Automatically tags orders based on customer input, providing clear insights into order status.
• RTO Reduction: Helps cut down on the rate of undelivered orders, saving time and resources for store owners.

Based on reviews, Robo Calls ‑ Pakistan offers significant advantages such as reducing the effort required for order confirmations, enhancing communication clarity with customers, and noticeably decreasing the incidence of unfulfilled orders. Users appreciate its straightforward operation and the valuable time it saves, contributing positively to their business workflow.

DataDriven ChatGPT Assistant is an advanced AI-powered chatbot designed to seamlessly integrate into your store, enhancing customer service by providing instant responses tailored to customer inquiries. This dynamic assistant leverages GPT technology to generate answers based on your store-specific data, including frequently asked questions, refund policy terms, and other key information. By efficiently handling customer queries, the chatbot significantly reduces the need for email correspondence and human support, allowing your team to focus on more complex tasks. DataDriven ChatGPT Assistant ensures that your customers receive accurate and timely responses, improving their overall shopping experience. Its customizable features also allow you to align the chatbot’s responses with your brand’s voice and ethos, ensuring a consistent customer journey. With easy integration and setup, this powerful tool is designed to optimize customer satisfaction and streamline your support processes.

The Zadarma app is a robust tool for managing customer communications by simplifying calls, recording interactions, and effortlessly creating customer profiles. It is ideal for businesses seeking to enhance customer relations and streamline communication processes.

• Seamless Customer Calling: Easily make calls to your customers directly through the app, ensuring efficient and hassle-free communication.
• Automatic Call Recordings: Automatically record and store every call interaction, allowing you to review conversations at your convenience.
• Effortless Customer Creation: Automatically generate customer profiles for new clients calling from unknown numbers, making data management easier.
• Shopify Integration: Integrate call functionalities seamlessly with the Shopify interface to access call recordings and manage interactions efficiently.
• Caller ID Display: Instantly view customer names on your IP phone during incoming calls, providing immediate context for customer interactions.

Based on user reviews, the app's outstanding advantages include its ease of use, seamless integration with Shopify, and robust functionality. Users have praised its ability to streamline communication, the reliability of call recordings, and the efficiency in creating and managing customer profiles, making it a valuable asset for businesses looking to enhance their customer service experience.

CallTrackingMetrics is an app designed to effectively track and manage calls related to orders by connecting offline conversations to online sales through dynamic number insertion (DNI). It enhances sales efficiency with automated touchpoints and real-time buyer insights, streamlining the sales process and improving customer service through comprehensive buyer journey details and conversation analytics.

• Dynamic Number Insertion (DNI): Dynamically display ad tracking numbers on your website for accurate attribution, ensuring seamless connection between offline and online sales.
• SMS Campaigns: Create and manage SMS campaigns, keeping customers informed during order fulfillment.
• Real-Time Buyer Insights: View caller order history and identify buyer preferences in real-time, enabling personalized customer interactions.
• Automated Customer Communication: Customize conversion details to trigger automated communications, enhancing customer experience and operational efficiency.

Users frequently praise CallTrackingMetrics for its robust call tracking capabilities and real-time insights, which significantly enhance sales processes and customer service. The ease of use in setting up dynamic numbers and SMS campaigns earns high marks, as does the app's ability to integrate with existing systems for a seamless experience. Overall, it is highly valued for its ability to improve operational efficiency and provide actionable data that empowers sales teams.

QuickChat: WhatsApp Button is a seamless app designed to revolutionize your customer service experience. By integrating a WhatsApp Chat Button into your store, you can connect with customers on WhatsApp instantly, eliminating the delays of traditional communication methods like email. The app facilitates real-time interactions, allowing you to provide prompt support, address queries, and expedite deal closures. Its setup is quick and hassle-free, ensuring you can focus on engaging with your customers without worrying about complicated installations. The app boasts a neat and simple design that blends effortlessly with all major website themes, maintaining your site's aesthetic appeal while enhancing functionality. With QuickChat, you can streamline communication and elevate customer satisfaction to new heights.

ConnectNow: Video Connect is an innovative tool allowing store visitors to initiate video calls effortlessly for inquiries, product demos, and assistance. It serves as a virtual video call center with multi-level channels and auto-routing capabilities.

• Instant Video Calls: Enables users to quickly start video calls for inquiries and support directly from the website.
• Multi-level Channels: Supports complex communication structures by providing multi-level video channels.
• Virtual Call Center: Acts as a virtual video call center to handle customer interactions efficiently.
• Concurrent Connections: Manages multiple customer connections simultaneously with automated routing.

Customers appreciate ConnectNow for its seamless integration and user-friendly interface. The app receives high ratings for enhancing customer interaction and providing swift resolutions, contributing to improved customer satisfaction and business efficiency.

The Orra WhatsApp Chat Button is a powerful tool designed to enhance customer interaction by integrating a direct WhatsApp chat feature into your online store. This app enables customers to effortlessly connect with you by simply clicking a chat button, leading them to WhatsApp with a pre-filled message tailored for quick inquiries. You can fully customize the button's design, size, and placement, ensuring it aligns perfectly with your store's branding and layout. It seamlessly integrates with all Shopify store themes, making it a versatile addition to any online retail platform. By enabling instant communication, the Orra WhatsApp Chat Button not only simplifies customer support but also boosts engagement, promoting a more personalized shopping experience. Elevate your customer service with this easy-to-use chat solution.

SiteAgent is a powerful voice-activated assistant, developed by ex-Tesla engineers, that enhances customer interaction through natural conversations. It facilitates seamless voice interactions, enabling visitors to easily get answers, discover products, and make purchases quickly.

• Voice-Activated: Customers can speak their questions and receive immediate responses from SiteAgent.
• Boost Sales: Provides real-time support and product suggestions, effectively reducing friction in the purchasing process.
• Smart & Personalized: Learns and adapts to provide tailored responses, improving with each interaction.
• Easy to Set Up: Can be activated in minutes without requiring any technical skills.

SiteAgent has been praised for transforming customer interactions with instant voice responses and support, leading to increased sales and higher customer satisfaction. Users have reported lower support email volumes, reduced abandoned carts, and a more interactive shopping experience, resulting in impressive conversion rates and positive feedback.

Rippledesk: Phone, Calls, SMS is an intuitive app designed for SMS marketing, phone calls, and free internet calls. It offers merchants a floating call widget and dedicated business phone numbers with fully integrated call and SMS capabilities. This platform empowers businesses to manage customer interactions by customizing welcome messages, setting business hours, and implementing advanced features such as call recording and interactive voice response (IVR).

• Floating Call Widget: Allows customers to make free internet calls directly from your website, enhancing accessibility and engagement.
• Customizable Features: Personalize welcome messages, business hours, voicemail, call recording, and phone menus (IVR) to suit specific business needs.
• Bulk SMS Campaigns: Facilitate targeted marketing efforts with the ability to send group messages to customers through campaigns.
• Real-Time Management: A live dashboard helps sales and support teams manage calls and messages efficiently in real-time.
• Seamless Integration: Syncs with Shopify to automatically manage customer information and streamline customer support operations.

Based on user reviews, Rippledesk stands out for its reliability and ease of setup, receiving consistently high ratings. Customers appreciate the app's flexibility, with features such as free internet calls through a customizable widget, toll-free numbers, and automatic business configuration receiving accolades. The app is credited with enhancing customer support professionalism and efficiency, making it highly recommended for businesses looking to improve communication and lead generation capabilities.

Order Confirmation Robo Calls is an innovative app designed to streamline order verification. It employs automated Robocalls to connect with customers, allowing them to easily confirm, cancel, or request a callback using simple numeric responses. Personalize calls with custom voiceovers and effortlessly manage follow-up schedules to enhance customer trust and reduce returns.

• Automated Robocalls: Swiftly reach customers for quick and efficient order verification.
• Easy Confirmation Process: Customers can confirm, cancel, or request a callback using a single button press.
• Customizable Voiceover: Use default or personalized voiceover for a unique brand touch.
• Follow-Up Call Scheduling: Schedule automatic follow-up calls if the initial call is unanswered.
• Break Hour Setup: Easily set up break hours for follow-up calls to suit operational needs.

According to user reviews, Order Confirmation Robo Calls stands out for its significant reduction in order return rates, efficient verification process, and the ability to customize voiceovers which enhances brand professionalism. Users appreciate the ease of scheduling follow-up calls and flexibility to accommodate different operational hours, resulting in improved customer satisfaction and trust.

The Phoneize Phone Call Button app allows store owners to add a floating 'call us' button, enabling visitors to easily contact them via mobile devices or access the phone number on desktop or tablet devices. This feature promotes more direct interactions, leading to increased sales opportunities without the need for any coding, as it seamlessly integrates with any store theme.

• Instant Phone Button: Add a 'call us' button to your store, allowing customers to contact you instantly from their mobile devices.
• Cross-Device Visibility: The phone number is visible on both desktop and tablet devices, ensuring customers can always reach you.
• No-Coding Installation: The button installs automatically with a couple of clicks and requires no coding skills.
• Theme Compatibility: Works seamlessly with any store theme, ensuring a smooth integration process.
• Customizable Design: Easily customize the button's color and style to match your store's aesthetic.

The Phoneize Phone Call Button app receives high praise from users for its simplicity and effectiveness. Customers frequently commend its easy installation process, customizable features, and the significant impact it has on boosting customer engagement and sales. With its user-friendly interface and reliable functionality, the app proves to be an invaluable addition to any store looking to enhance direct customer communication.

WhatsAppy ‑ WhatsApp Button makes it easy to display a custom call-to-action button on your storefront with pre-filled messages. It supports multiple agents and tracks customer engagement effectively.

• Multiple Numbers/Agents: Add several agents and assign them to specific countries for a tailored customer response.
• GEO Location Assignment: Customize which numbers or agents appear based on the customer's location, enhancing localized support.
• Opening Messages: Offer customizable pre-filled opening messages to improve the customer experience right from the start.
• Click Tracking: Monitor where engagements are happening, the devices being used, and how many customers follow through on the message.
• Customizable Button: Adjust button placement, icon size, colors, and mobile settings for better integration with your storefront.

The app stands out for its seamless integration capabilities, highly praised for its flexibility in customization and the ability to enhance customer interaction with localized support, as noted in numerous high-rated reviews.

Mega Callback is an efficient tool designed to accelerate sales by enabling businesses to promptly call back customers, thus fostering trust and boosting revenue. The app helps create a seamless sales process, enhancing brand confidence and store reliability.

• Fast Callback: Enables businesses to quickly return customer calls, ensuring faster sales than competitors.
• Reliability: Enhances store credibility, making it more attractive and trustworthy to potential customers.
• Sales Tunnel: Aids in creating a new business process that strengthens brand confidence and value.
• Customizable Availability: Allows setting of specific availability times and working days for callbacks.
• Enhanced Communication: Facilitates timely connection with clients, leading to more potential orders.

The app is highly praised for its ability to significantly increase sales by improving customer response times and providing a trustworthy shopping experience. Users appreciate the enhanced communication flow it offers, which results in more orders and greater revenue. The flexibility in setting callback availability is also noted as a valuable feature, allowing businesses to maintain consistent, reliable contact with their clientele.

HelpWave AI is a CX platform providing multichannel support services, an AI sales agent, pre-generated responses for all your tickets, and powerful reporting capabilities. It serves as a popular alternative to Gorgias, Shopify Inbox, or Zendesk, especially for medium-sized brands.

• Multichannel Support: Manage customer interactions across Email, Chat, Facebook DM, Instagram, and WhatsApp.
• AI Sales Agent: Offers personalized advice directly on your product pages to enhance customer experience.
• AI Support Agent: Delivers customized responses to tickets, increasing the efficiency of customer service.
• Powerful Reporting: Provides insights and analytics to help improve customer support strategies.

The app's outstanding advantages include its ease of customization, exceptional team support, and its capability to reduce email inquiries significantly. Users appreciate its quick setup process, functionality that aids in sales, and its 24/7 assistance, all contributing to an enhanced customer service experience.

Lixsa.ai enhances customer service through AI-powered automation that manages orders, handles inquiries on WhatsApp, and retrieves abandoned carts. It facilitates easy WhatsApp push campaign setup to enhance customer engagement and sales. Without complex setups, you can integrate and start automating immediately, providing multilingual support to respond swiftly and heighten customer satisfaction, all while liberating your team to focus on business growth.

• WhatsApp Integration: Seamlessly integrate WhatsApp to streamline customer communication and enhance engagement.
• AI Customer Support: Utilize automated AI responses to deliver quick and efficient customer support.
• Order Management: Automatically manage and process customer orders, reducing manual effort.
• Multilingual Chat: Easily support customers in multiple languages, breaking down communication barriers.
• Audio Recognition: Recognize and interpret audio messages to provide accurate responses.

The app's outstanding advantages, as highlighted in user reviews, include its ease of integration and user-friendly interface, which allows businesses to quickly adapt and benefit from automation without extensive technical knowledge. Users praise its efficiency in handling customer interactions, resulting in increased customer satisfaction and business growth. The ability to cater to various languages and recover potential sales from abandoned carts adds significant value, making it a comprehensive tool for boosting conversions and streamlining operations.

Wise Customer Exporter is a tool designed to simplify and streamline the export of customer data, offering flexibility and ease of use for business managers and marketers.

• Customizable Data Exports: Allows users to personalize the data export to fit specific needs, ensuring the information is most relevant.
• Seamless Integration: Easily integrates with existing platforms, saving valuable time and enhancing business efficiency.
• User-friendly Interface: Intuitive design makes it accessible for users of all technical backgrounds.
• Scheduled Exports: Enables automated data exports at predefined intervals for continuous data monitoring.
• Secure Data Handling: Ensures all customer data is managed and exported with top-notch security protocols.

The reviews highlight Wise Customer Exporter's outstanding advantages, pointing out its reliability and efficiency. Users often praise the intuitive interface and the ability to customize data exports, making data management both accessible and versatile. Many reviewers appreciated the app’s seamless integration and automation capabilities, which significantly reduce manual efforts and streamline workflows.

Advanced Voice Mail is a cutting-edge application designed to manage and enhance your voicemail experience. It offers a range of features that make accessing, sorting, and responding to your voicemails more efficient and user-friendly.

• Visual Voicemail: Provides an easy-to-navigate interface to view, sort, and access your voicemails without dialing.
• Transcription Service: Converts audio voicemails into text for quick reading and reference, making it convenient to get information swiftly.
• Custom Greetings: Allows users to record and set personalized greetings for different contacts or groups, adding a personal touch to communication.
• Voicemail Sharing: Enables sharing of important voicemails through email or messaging platforms, enhancing collaboration and information-sharing.
• Cloud Backup: Securely stores voicemails in the cloud, ensuring they are accessible from any device and protected from data loss.

Based on reviews, Advanced Voice Mail stands out for its intuitive user interface and reliable functionality, allowing users to manage their voicemails seamlessly. Users praise the transcription accuracy and the convenience of visual voicemail, which significantly enhances productivity by reducing time spent on message retrieval.

Nod Chat: AI Driven Chatbot is your go-to app for elevating customer service through cutting-edge AI technology. Designed to empower merchants, this chatbot redefines customer interactions by providing instant and accurate responses around the clock. By simulating human-like conversations, Nod Chat offers a natural and seamless communication experience that boosts efficiency and satisfaction. The AI model is fully customizable, allowing businesses to train it according to specific needs for better adaptability. Say goodbye to overwhelming customer queries as the app handles them with knowledgeable support, enhancing the overall customer experience. Start transforming your service today with Nod Chat and stay ahead in customer satisfaction.