Sendbird launched an AI Chatbot for Shopify, then quietly shut it down. The only notice was a single email — which ended up in spam. No proper announcement, no support, no way forward. We invested significant time integrating this tool into our business. Now we’re left with nothing, and no one is responding. What kind of company leaves its customers stranded like this? Completely unprofessional and unacceptable. Avoid at all costs.

Worst service ever experienced on a Shopify app. We've been waiting over 2 months to hear back from the support team. The app started off great, but then broke – the AI is hallucinating 95% of the time – and Sendbird have been useless. Meanwhile we've been paying $99 / month for a product we cannot use. I'd appreciate urgent support.

Worst service I have experienced. The cost of $99 a month is not worth it at all. I have been waiting for an answer from support for 3 weeks with no answer. -5 stars.

Worst app support ever. They do not respond to chat, emails and even paying 100usd per month, I still dont get one single respond!! Dont bother to use this app, the features are minimum and useless that won't help any conversion at all. Did not help at all. Will go back to old app.

The chatbot responded very quickly and helped me with all relevant questions. Great service, amazing team! I would recommend it for everyone who is looking for an excellent chatbot. Love it. especially, output quality is awesome.

Answering each customer's question one by one was really a chore, but it has become much easier since I started using this plugin. I am not very knowledgeable about technical stuff, so I was worried about the setup, but this plugin automatically fetches and integrates my store information, so there was nothing much to worry about.

I am Impressed with the sendbird's AI chatbot for shopify, The setup process was very easy, and the chatbot has helped improve our customer service by providing quick and accurate responses to common questions. The chatbot also scales well with our business and integrates easily, I recommend this!

I just added this AI chatbot widget to my Shopify store, and it's amazing! The chatbot is super easy to use and helps customers find what they need in no time. Whether they’re looking for products, checking prices, or asking about store policies, this AI handles it all like a pro. The responses are quick and spot-on, which makes my customers really happy. Installing it was a breeze, and the support team was super helpful. Since adding the chatbot, I’ve noticed happier customers and even a boost in sales. If you want to make shopping easier for your customers, you’ve gotta try this AI chatbot widget. It’s a total game-changer for any Shopify store!

The setup process was incredibly easy, and it seamlessly integrated with my existing product information. It's like having a custom ChatGPT tailored specifically for my Shopify store. The app understands all my product details perfectly, making customer interactions smooth and efficient. Highly recommend it!

Sendbird Chatbot's automation features have saved us a lot of time and resources. We can now focus on more complex issues and leave the simple queries to the chatbot. The integration with Shopify API is also seamless – we can easily manage our inventory, orders, and customer data all in one place.