Customer reviews: Sendbird AI chatbot

<h3>What Merchants Think</h3> <p>Overall, merchants have mixed feelings about the "Sendbird AI chatbot". While many appreciate its ease of integration and effective customer interaction, there are significant concerns regarding customer support and value for money.</p> <h3>Key Strengths</h3> <ul> <li>Quick and accurate responses to customer queries.</li> <li>Seamless integration with existing platforms, particularly Shopify.</li> <li>Easy setup process, even for non-technical users.</li> <li>Automated features save time and resources.</li> <li>Highly customizable and offers a human-like conversation experience.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Poor and non-responsive customer support.</li> <li>High cost for the perceived value, with some users finding it not worth the price.</li> <li>Minimum features that may not significantly aid in conversion.</li> </ul> <h3>Final Thoughts</h3> <p>The "Sendbird AI chatbot" is well-regarded for its integration capabilities, ease of use, and efficient customer service features. However, the app marks down for its costly subscription with minimal feature satisfaction and below-par support service. For those who can navigate past these drawbacks, it delivers a powerful and seamless customer interaction experience on platforms like Shopify.</p>

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Reviews (31)

Overall rating

4.8

5

11
4
3
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1

2

What Merchants Think

Overall, merchants have mixed feelings about the "Sendbird AI chatbot". While many appreciate its ease of integration and effective customer interaction, there are significant concerns regarding customer support and value for money.

Key Strengths

Quick and accurate responses to customer queries.
Seamless integration with existing platforms, particularly Shopify.
Easy setup process, even for non-technical users.
Automated features save time and resources.
Highly customizable and offers a human-like conversation experience.

Common Concerns

Poor and non-responsive customer support.
High cost for the perceived value, with some users finding it not worth the price.
Minimum features that may not significantly aid in conversion.

Final Thoughts

The "Sendbird AI chatbot" is well-regarded for its integration capabilities, ease of use, and efficient customer service features. However, the app marks down for its costly subscription with minimal feature satisfaction and below-par support service. For those who can navigate past these drawbacks, it delivers a powerful and seamless customer interaction experience on platforms like Shopify.

Strømmen Bilradio

Jan 08, 2025 on Shopify

Worst service I have experienced. The cost of $99 a month is not worth it at all. I have been waiting for an answer from support for 3 weeks with no answer. -5 stars.

COOS COSMETICS

Nov 06, 2024 on Shopify

Worst app support ever. They do not respond to chat, emails and even paying 100usd per month, I still dont get one single respond!! Dont bother to use this app, the features are minimum and useless that won't help any conversion at all. Did not help at all. Will go back to old app.

내 스토어

Jun 20, 2024 on Shopify

The chatbot responded very quickly and helped me with all relevant questions. Great service, amazing team! I would recommend it for everyone who is looking for an excellent chatbot. Love it. especially, output quality is awesome.

JerryRoo General Store

Jun 14, 2024 on Shopify

Answering each customer's question one by one was really a chore, but it has become much easier since I started using this plugin. I am not very knowledgeable about technical stuff, so I was worried about the setup, but this plugin automatically fetches and integrates my store information, so there was nothing much to worry about.

PawsHaven

Jun 14, 2024 on Shopify

I am Impressed with the sendbird's AI chatbot for shopify, The setup process was very easy, and the chatbot has helped improve our customer service by providing quick and accurate responses to common questions. The chatbot also scales well with our business and integrates easily, I recommend this!

Didi Cuisine

Jun 14, 2024 on Shopify

I just added this AI chatbot widget to my Shopify store, and it's amazing! The chatbot is super easy to use and helps customers find what they need in no time. Whether they’re looking for products, checking prices, or asking about store policies, this AI handles it all like a pro. The responses are quick and spot-on, which makes my customers really happy. Installing it was a breeze, and the support team was super helpful. Since adding the chatbot, I’ve noticed happier customers and even a boost in sales. If you want to make shopping easier for your customers, you’ve gotta try this AI chatbot widget. It’s a total game-changer for any Shopify store!

Marketing Skill Up

Jun 12, 2024 on Shopify

The setup process was incredibly easy, and it seamlessly integrated with my existing product information. It's like having a custom ChatGPT tailored specifically for my Shopify store. The app understands all my product details perfectly, making customer interactions smooth and efficient. Highly recommend it!

Disco Sundays

Jun 10, 2024 on Shopify

Sendbird Chatbot's automation features have saved us a lot of time and resources. We can now focus on more complex issues and leave the simple queries to the chatbot. The integration with Shopify API is also seamless – we can easily manage our inventory, orders, and customer data all in one place.

Tots & Tales

Jun 10, 2024 on Shopify

I am blown away by sendbird chatbot's ease of use and installation. The customizable design is a great touch and the technical team support is top notch.

Jerry's jam

Jun 10, 2024 on Shopify

Awesome app. I am satisfied with chatbot. It is superhelpful to me. Accuracy is great. Response time is also fast.

Epic Express Gears

Jun 09, 2024 on Shopify

Technical support was great. very professional, great attitude and quick response. I am satisfied, got amazing experience.

Fitflex

Jun 07, 2024 on Shopify

I'm so impressed with Sendbird Chatbot's ability to engage and solve problems with human-like conversations. It's like having a sales assistant and customer service rep all in one.. This is top notch