Reviews: Sendbird AI chatbot

Customer reviews: Sendbird AI chatbot

Reviews (24)

Overall rating

4.1

5

11
4
3
2
1

4

What Merchants Think

Overall, merchants have mixed feelings about the "Sendbird AI chatbot". While many appreciate its ease of integration and effective customer interaction, there are significant concerns regarding customer support and value for money.

Key Strengths

Quick and accurate responses to customer queries.
Seamless integration with existing platforms, particularly Shopify.
Easy setup process, even for non-technical users.
Automated features save time and resources.
Highly customizable and offers a human-like conversation experience.

Common Concerns

Poor and non-responsive customer support.
High cost for the perceived value, with some users finding it not worth the price.
Minimum features that may not significantly aid in conversion.

Final Thoughts

The "Sendbird AI chatbot" is well-regarded for its integration capabilities, ease of use, and efficient customer service features. However, the app marks down for its costly subscription with minimal feature satisfaction and below-par support service. For those who can navigate past these drawbacks, it delivers a powerful and seamless customer interaction experience on platforms like Shopify.

Hoitola Kuulas Verkkokauppa

Apr 17, 2025 on Shopify

Sendbird launched an AI Chatbot for Shopify, then quietly shut it down. The only notice was a single email — which ended up in spam. No proper announcement, no support, no way forward. We invested significant time integrating this tool into our business. Now we’re left with nothing, and no one is responding. What kind of company leaves its customers stranded like this? Completely unprofessional and unacceptable. Avoid at all costs.

Unfabled

Apr 11, 2025 on Shopify

Worst service ever experienced on a Shopify app. We've been waiting over 2 months to hear back from the support team. The app started off great, but then broke – the AI is hallucinating 95% of the time – and Sendbird have been useless. Meanwhile we've been paying $99 / month for a product we cannot use. I'd appreciate urgent support.

Strømmen Bilradio

Jan 08, 2025 on Shopify

Worst service I have experienced. The cost of $99 a month is not worth it at all. I have been waiting for an answer from support for 3 weeks with no answer. -5 stars.

COOS COSMETICS

Nov 06, 2024 on Shopify

Worst app support ever. They do not respond to chat, emails and even paying 100usd per month, I still dont get one single respond!! Dont bother to use this app, the features are minimum and useless that won't help any conversion at all. Did not help at all. Will go back to old app.