6 Best Shopify Phone Support Apps for 2025: Enhance Your Customer Service

Mar-13-2025
As Shopify merchants aim to deliver exceptional Shopify customer service, phone support apps are stepping up to streamline communication and build trust. Imagine offering real-time support Shopify with tools like mobile call Shopify buttons, ensuring customers can reach you instantly. These customer engagement apps enhance satisfaction and loyalty, making them some of the best phone apps 2025 for your store. From seamless Shopify support integration to powerful e-commerce support tools, this article highlights the must-have Shopify phone support apps 2025 to elevate your support game—let’s get started!

Top Phone Support Apps for Shopify Merchants in 2025

56 Reviews
Coco: AI WhatsApp Marketing cover

Introducing CoCo, the revolutionary AI assistant for WhatsApp, designed to supercharge your sales and dramatically enhance customer satisfaction. With CoCo, transform your marketing strategy by harnessing the power of WhatsApp to automatically recover abandoned carts and send personalized revenue-boosting messages. CoCo is easy to install with no coding required, enabling seamless integration to maximize conversion rates.

  • Abandoned Cart Recovery: Automatically recovers lost sales by engaging customers via WhatsApp to rescue abandoned shopping carts.
  • Personalized Marketing Campaigns: Send tailored messages and exclusive offers to customers, enhancing engagement and boosting revenue.
  • Easy Installation: A user-friendly setup process with no coding required, allowing users to get up and running within minutes.
  • AI Chat Integration: Interactive and customizable chat feature to improve customer service and support directly within WhatsApp.
  • GDPR Compliance: Adheres strictly to data protection regulations to ensure customer data privacy and security.

The app has garnered highly positive reviews, highlighting its exceptional ability to enhance customer relationships and boost ROI. Users praise its effortless setup, powerful revenue recovery capabilities, and effective AI-driven interactions. The application's support team is frequently commended for being highly responsive and attentive to user needs, ensuring a smooth and beneficial experience. Overall, CoCo is celebrated as an essential tool for businesses aiming to optimize customer engagement and drive sales via WhatsApp.

By Clipo, Inc.

  • $1175-$375 / Month
42 Reviews
SiteAgent cover

SiteAgent is a powerful voice-activated assistant, developed by ex-Tesla engineers, that enhances customer interaction through natural conversations. It facilitates seamless voice interactions, enabling visitors to easily get answers, discover products, and make purchases quickly.

  • Voice-Activated: Customers can speak their questions and receive immediate responses from SiteAgent.
  • Boost Sales: Provides real-time support and product suggestions, effectively reducing friction in the purchasing process.
  • Smart & Personalized: Learns and adapts to provide tailored responses, improving with each interaction.
  • Easy to Set Up: Can be activated in minutes without requiring any technical skills.

SiteAgent has been praised for transforming customer interactions with instant voice responses and support, leading to increased sales and higher customer satisfaction. Users have reported lower support email volumes, reduced abandoned carts, and a more interactive shopping experience, resulting in impressive conversion rates and positive feedback.

By Sendbird

  • $99-$499 / Month
(4.8/5)
31 Reviews
Sendbird AI chatbot cover

Sendbird’s AI chatbot is a versatile sales and customer service assistant that engages with users through human-like conversations. It provides round-the-clock support and personalized recommendations based on real-time shopper interactions on your website.

  • 24/7 Support: The AI chatbot is always available to handle customer inquiries and issues at any time of day.
  • Personalized Recommendations: Provides tailored product suggestions based on real-time interactions and customer data.
  • Seamless Integration: Easily integrates with your store data using the Shopify API for a smooth user experience.
  • Multilingual Capability: Automatically adjusts to interact with users in their preferred language.
  • Comprehensive Use Cases: Applicable across various sectors including ecommerce, health & beauty, and travel.

According to user reviews, Sendbird’s AI chatbot stands out for its seamless integration with existing systems, helping to boost customer engagement and conversion rates. Users appreciate its reliable 24/7 support and multilingual adaptability, which enhance customer satisfaction and sales potential significantly.

By Architechpro OÜ

  • $4.99-$29.99 / Month
19 Reviews
Mega Callback cover

Mega Callback is an efficient tool designed to accelerate sales by enabling businesses to promptly call back customers, thus fostering trust and boosting revenue. The app helps create a seamless sales process, enhancing brand confidence and store reliability.

  • Fast Callback: Enables businesses to quickly return customer calls, ensuring faster sales than competitors.
  • Reliability: Enhances store credibility, making it more attractive and trustworthy to potential customers.
  • Sales Tunnel: Aids in creating a new business process that strengthens brand confidence and value.
  • Customizable Availability: Allows setting of specific availability times and working days for callbacks.
  • Enhanced Communication: Facilitates timely connection with clients, leading to more potential orders.

The app is highly praised for its ability to significantly increase sales by improving customer response times and providing a trustworthy shopping experience. Users appreciate the enhanced communication flow it offers, which results in more orders and greater revenue. The flexibility in setting callback availability is also noted as a valuable feature, allowing businesses to maintain consistent, reliable contact with their clientele.

18 Reviews
FLY: AI Chatbot w/ Personality cover

FLY Chat: Next-Gen AI Chatbot is a dynamic AI solution engineered to seamlessly integrate with your Shopify store, providing personalized customer interactions to enhance the shopping experience and boost sales.

  • Effortless Integration: One-click setup allows the chatbot to integrate quickly with your Shopify store, using all visible store texts for interactions.
  • Dynamic Personality: The AI adapts to the personality of your brand, offering fine-tuning capabilities for enhanced alignment.
  • Multilingual Support: Communicates fluently in English and 50+ other languages, ensuring widespread compatibility.
  • Real-Time Data Utilization: Nightly updates to incorporate the latest store data, improving interaction accuracy.
  • Advanced Analytics: Tools to filter and analyze complaints, sales, and support interactions for better business insights.

The app is highly praised for its outstanding advantages, including precise and personalized responses that align with brand identity, simplifying setup processes, providing exceptional customer service, and significantly reducing customer service workloads. The immediate responsiveness of the support team and the customization options have been highlighted as significant benefits by users.

By Anagram

  • $299-$799 / Month
15 Reviews
Anagram cover

Anagram is a robust app designed to provide instant answers to shopper questions directly on product pages, enhancing customer confidence and shopping experience through real-time information delivery in your brand's voice.

  • Instant Answers: Offers immediate responses to product questions, promoting a seamless shopping experience.
  • Personalized Recommendations: Delivers customized suggestions and comparisons to align with shopper preferences and needs.
  • Centralized Information Management: Stores and manages all product data in one cohesive platform, simplifying updates and data accessibility.
  • Insightful Reports: Provides insights into customer queries, enhancing understanding of customer needs and improving future interactions.

Anagram is praised for its seamless implementation, significantly reducing customer service inquiries and enhancing online shopping experiences, particularly for high-price point products. Users commend the supportive team and the tool’s effectiveness in streamlining customer interactions.

In 2025, Shopify phone support tools are your key to delivering standout customer experiences that drive loyalty. With the best phone support apps 2025, you’ll master Shopify customer service through real-time support Shopify and intuitive mobile call Shopify features. Taranker’s curated picks ensure you leverage customer engagement apps and seamless Shopify support integration to keep shoppers happy. These e-commerce support tools and Shopify apps 2025 empower you to connect like never before—dive in and transform your support strategy today!
Taranker Experts
Taranker Experts
Our blog authors at Taranker are seasoned professionals, including developers with over 20 years of experience in technology and e-commerce app development, alongside marketers with a decade of expertise. They’re dedicated to delivering the most valuable insights to help you thrive in the e-commerce market.
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