Top 20 Shopify Support - Other Apps 2026

Wizybot ‑ AI Chatbot is a customer experience app designed to enhance online store interactions, turning passive visitors into active buyers through AI-powered, human-like automated responses. It facilitates sales and support inquiries, driving revenue with ready-to-use chatbots that automate customer service efficiently and quickly, without complex workflows.

• AI-Powered Responses: Delivers human-like automated responses using ChatGPT technology for effective customer interactions.
• Quick Setup: Integrates with your online store, like Shopify, in just 10 minutes, requiring no complex setups.
• Sales and Support Optimization: Leverages ready-to-use chatbots to enhance customer engagement and drive sales.
• Intuitive Customization: Allows easy personalization to meet specific business needs without complications.
• 24/7 Support Availability: Ensures continuous assistance with a proactive support team available around the clock.

Wizybot is praised for its easy customization process and impactful efficiency in responding to customer queries, often surpassing expectations. Users appreciate its seamless integration and the ability to handle common inquiries, boosting customer satisfaction and allowing focus on strategic tasks. The app's proactive support team and ongoing improvements make it highly recommended, positioning it as an essential tool for enhancing customer service and driving business growth.

FaqKing: Help Center & FAQ allows you to create a completely customizable FAQ help center to match your brand style seamlessly. It requires no programming skills, as it operates independently without any theme changes.

• Customizable Help Center: Adjust various aspects such as font size, color, and style to align with your brand without any hassle.
• Independent Operation: No need for coding knowledge as it functions without requiring changes to your current theme.
• Bubble FAQ Feature: Display FAQs as bubbles on selected pages, enhancing user accessibility.
• Multiple Language Support: Facilitates static pages that support multiple language translations, catering to diverse customer bases.
• Rich Media Support: Admins can enrich FAQ answers by adding images and videos, besides text formatting.

FaqKing stands out for its user-friendly interface, allowing customization without technical expertise, as highlighted by positive reviews noting its ease of integration and adaptability to brand needs.

RetainIQ empowers eCommerce stores worldwide to enhance customer conversion and retention by facilitating the delivery of hyper-personalized emails and SMS. It elevates personalization by segmenting audience at an individual level, utilizing dynamic tags like loyalty, social proof, weather, and recent site actions, among others. The implementation process is user-friendly with exceptional support service to smoothen your onboarding experience.

• Hyper-Personalization: Enables creation of segments-of-1 through diverse dynamic tags to tailor communication.
• Easy Setup: Quick and seamless configuration process with excellent support for an impeccable experience.
• Dynamic Tagging: Personalize content by employing various dynamic tags such as loyalty status and recent-site actions.
• Experiential Intelligence: Strategizes and optimizes campaigns for elevated engagement metrics like CTR and CLTV.
• Multi-Version Creation: Allows creating multiple personalized communication versions using a single HTML.

RetainIQ is highly celebrated for its exceptional value and seamless user experience as highlighted by users. Customers praise the app's ability to integrate personalized AI features effectively, superb customer support, and proactive service delivery. Its support team is lauded for efficient setup and smooth running of complex tasks, proving to be both self-sufficient and respectful of feedback, ensuring optimal performance and customer satisfaction.

This application seamlessly integrates your Official LINE Account with Shopify to facilitate the targeted distribution of LINE messages and enhance customer communication. Specially designed for Shopify Plus users, it allows the inclusion of LINE logins in online stores and offers complimentary initial setup support.

• Targeted Messaging: Utilizes Shopify customer tags to send specific messages to targeted audiences, such as new buyers.
• Social Login Integration: Introduces LINE Login, adding a seamless login option for Shopify Plus online stores.
• User Engagement Tools: Enables the addition of LINE integration blocks to Shopify's order status and My Page.
• Automation Capabilities: Automates tasks like sending abandoned checkout messages and restock notifications to enhance customer follow-up.
• Rich Menu Delivery: Provides options to deliver tabbed or dedicated rich menus to selected customers for personalized communication.

The app is highly acclaimed for its user-friendly setup and robust integration capabilities. Users praise its effectiveness in increasing customer engagement and sales conversions, with specific commendations on its seamless automation and targeting features that simplify managing customer relationships within Shopify.

UserLoop Post Purchase Surveys is an invaluable tool for understanding customer behavior and preferences throughout the shopping journey. This app enables businesses to survey customers at critical points, providing insights to enhance product offerings and customer satisfaction. With AI-driven analytics and multilingual capabilities, UserLoop offers a comprehensive solution to improve business intelligence and customer engagement.

• AI-Powered Survey Assistance: Utilizes artificial intelligence to help craft effective survey questions and analyze responses for meaningful insights.
• Multilingual Support: Automatically translates surveys into over 100 languages to accommodate a diverse customer base.
• Abandoned Cart Recovery: Provides insights into why customers abandon carts and offers strategies to recover them effectively.
• Incentive Offering: Boosts response rates and sales by generating unique discount codes and gift cards.
• Export and Analyze Data: Facilitates data export in CSV format for further analysis and reporting.

App reviews highlight its ease of use, with many users praising the comprehensive analytics and translation features, noting that these capabilities significantly enhance their understanding of customer needs. The app’s ability to incentivize responses has also been recognized as a unique advantage, effectively driving engagement and boosting sales conversions.

Wiremo: Verified Reviews App is designed to enhance sales for merchants by improving their testimonials and gathering verified reviews. This powerful tool automates the review collection process, allowing businesses to efficiently gather and display customer feedback, including photo reviews.

• Automated Review Collection: Automatically send review requests, making it easier to gather website and product reviews.
• Comprehensive Review Management: Easily reply to, import, and manage reviews to improve customer satisfaction.
• Diverse Display Options: Showcase reviews with badges, carousels, star ratings, and more, to enhance visibility and engagement.
• Integration with Google Shopping: Provides a Google Shopping XML feed for enhanced product visibility.
• Customizable Review Collection: Utilize various methods like email requests, pop-ups, and social media to gather user-generated content.

Based on reviews, users praise Wiremo for significantly streamlining the review process, increasing customer trust, and thereby boosting sales. The app's automation features, ease of use, and flexibility in displaying reviews are frequently highlighted as outstanding advantages.

Yagi Order Cancellable is an app designed to empower customers by allowing them to cancel and reorder their orders with ease. The app facilitates self-service, enabling actions directly from the order status page, account page, or order confirmation email. This leads to increased customer satisfaction, reduces the burden on customer support, and minimizes the risk of chargebacks due to unfulfilled orders.

• One-click cancelation: Allows customers to cancel orders effortlessly with just a single click, enhancing user convenience.
• Easy reorder: Enables users to reorder previous purchases quickly, streamlining the shopping experience.
• Customizable cancellation window: Businesses can set a specific timeframe within which cancellations are allowed, such as within 1 hour of the order.
• Integration with checkout pages: Provides app block options for Thank You / Order Status pages for a seamless experience.
• Exclusion tagging: Offers the ability to prevent cancellations for certain products or orders using a "cannot-cancel" tag.

Based on app reviews, Yagi Order Cancellable stands out for its intuitive interface and efficient customer service capabilities, receiving praise for significantly reducing the workload of customer support teams. Users appreciate the flexibility to handle cancellations individually, leading to better user autonomy and satisfaction.

Shipped Suite is an innovative AI-driven CX (Customer Experience) agent designed specifically for e-commerce. It autonomously manages a wide array of complex customer queries and resolutions, seamlessly integrating with existing tech systems to enhance customer interactions across various communication channels, ultimately boosting customer satisfaction and business profitability.

• Channel Agnostic Communication: Supports a variety of communication channels including email, SMS, phone, chat, and social media to ensure seamless customer interaction.
• Customized Brand Voice: Tailors interactions to match your brand's specific voice, personas, and guidelines, providing a unique and consistent customer experience.
• Self-Service and AI-led Resolution: Provides self-service options and AI-led solutions for comprehensive customer support, covering tracking, delivery, returns, appeasements, and more.
• Effortless Integration: Easily integrates with your existing systems, quickly becoming a crucial extension of your customer support team.
• White-Glove Onboarding: Offers premium onboarding with pre-programmed resolution flows for a smooth setup experience.

The app's outstanding advantages, as praised by users, include its ability to manage complex customer interactions autonomously, reducing reliance on human intervention during peak seasons, and its ongoing commitment to enhancing features tailored to user needs. Reviews highlight the AI's proficiency in not only resolving issues proactively but also thinking with the mindset of in-house support representatives, making it highly recommended for e-commerce businesses seeking advanced AI solutions. Users appreciate its constant innovation and adaptability to specific business requirements.

Replyco ‑ eCommerce Helpdesk is a versatile platform that centralizes customer communications, making it easier for eCommerce businesses to manage support queries across multiple channels. By streamlining interactions, the app enhances productivity and ensures timely responses.

• Multi-channel Integration: Seamlessly connects with various eCommerce platforms and marketplaces, consolidating messages from all channels into one unified inbox.
• Automated Responses: Boosts efficiency by using templates and rules to automatically handle repetitive queries and standard customer interactions.
• Collaboration Tools: Enables teams to collaborate effectively with internal notes and ticket assignments, ensuring no customer query is left unresolved.
• Analytics and Reporting: Provides detailed insights into customer interactions and team performance, empowering businesses to make informed decisions.
• User-friendly Interface: Designed with an intuitive interface that simplifies navigation and reduces the learning curve for new users.

The app's reviews highlight its outstanding advantage as an essential tool for simplifying customer service management for online retailers. Users appreciate its intuitive integration across platforms, which saves time and improves response times, leading to higher customer satisfaction and increased sales.

The Login As Customer ‑ Magefan app enhances your customer support by allowing you to log in as a customer directly from the admin panel. This facilitates prompt assistance with tasks such as placing orders, managing shopping carts, and resolving account-related issues, all without requiring Shopify Plus.

• Direct Customer Access: Log in as a customer from the admin panel to assist with various tasks without requiring Shopify Plus.
• Multiple Login Options: Offers options to log in with or without Multipass technology.
• Password Reset: Allows you to reset customers' passwords to log in to their accounts.
• B2B Support: Capabilities to log in to B2B customer accounts for enhanced service.
• Integration Capabilities: Login from CRM and helpdesk systems using API.

The app provides outstanding advantages, such as superb support and responsiveness from the app team, who quickly address any inquiries or functionality issues, often rolling out new features rapidly, ensuring the app effectively meets customer needs. - Rating: 5/5

CallFlows ‑ AI Phone Agent seamlessly integrates with your Shopify store, providing fully-automated phone support to enhance customer service. This AI-driven agent greets callers in their preferred language, offering real-time assistance by accessing live order and inventory data. It efficiently handles inquiries related to shipping or refunds and escalates complex issues to human staff as needed. Capable of managing multiple calls simultaneously, CallFlows logs detailed transcripts in the admin panel, ensuring you are informed while optimizing your time and resources. By delivering instant customer support, it allows you to save on payroll costs. Moreover, CallFlows adheres to GDPR, AI Act, and CCPA regulations, ensuring that all voice data practices prioritize compliance and privacy. This app is a powerful solution to elevate your e-commerce phone support experience.

Shopicial ‑ Community Forum is a private social network platform that allows customers to share their thoughts about your product or brand, enhancing your brand's professionalism and focus. It encourages building a dedicated community around your brand, enabling you to better understand customer needs and address their issues efficiently.

• Easy Community Forum Setup: Build your community forum with just one click, simplifying the setup process and engaging your customers quickly.
• Enhanced Customer Engagement: Allow clients to freely share their experiences and feedback, providing invaluable social proof for your brand.
• Automated Notifications: Send automatic notifications to users about forum activities, keeping them informed and engaged with continuous updates.
• Focused Brand Interaction: Create a dedicated space where customers can interact with your brand without distractions from other social platforms like Facebook or Twitter.
• Insightful Brand Building: Develop a professional and insightful brand image by fostering a private, focused community for your customers.

Shopicial ‑ Community Forum is highly praised for its seamless forum setup, engaging environment, and the ability to generate authentic social proof. Users appreciate its focus on brand interaction and the enhancement of customer relations through an easy-to-navigate platform, leading to improved customer satisfaction and brand loyalty.

LunaChat Conversion AI ChatBot is a powerful tool designed to transform visitor interactions into sales, smartly answering complex customer queries with natural language. This application can effectively recommend suitable products while handling numerous interactions without human involvement, leading to faster responses and reduced operational costs.

• Natural Language Processing: The chatbot utilizes advanced natural language processing to accurately respond to complex customer queries.
• Automated Customer Interactions: Efficiently manage a high volume of customer interactions without human intervention, saving time and resources.
• Product Recommendations: Offers personalized product recommendations based on customer interests and needs.
• Easy Setup: Features a plug-and-play setup requiring no technical expertise for easy integration into existing platforms.
• Customization Options: Allows customization of welcome messages, widget positions, and colors to match brand aesthetics.

LunaChat consistently receives high praise for its ease of use, intuitive design, and ability to significantly improve customer interaction and conversion rates. Users commend its quick setup, multilingual support, and reliability in handling customer inquiries, making it an essential tool for optimizing customer service and boosting sales. The app is recognized for saving time and simplifying workload, especially praised by beginners for its straightforwardness and effectiveness in a business setting.

Humind - AI Shopping Assistant is a cutting-edge application designed to enhance your e-commerce experience by adding a human touch to online interactions. By engaging customers in natural, conversational exchanges, the AI advisor effectively understands their needs, providing personalized product recommendations and streamlining their shopping journey. Ideal for all types of eRetailers, Humind not only guides customers to the right products but also educates them about your offerings, ensuring they are well-informed. The app is quick and easy to set up, taking only 10 minutes to integrate and adapt to your unique brand voice and guidelines, making it an excellent ambassador for your store. With features like AI-powered FAQs and dynamic product pages, Humind helps prevent customers from feeling overwhelmed, encouraging smoother shopping experiences. Additionally, its analytics hub tracks conversations and trends, offering valuable insights to help you drive conversions and improve customer satisfaction.

Claimify ‑ Support & Claims is an innovative app designed to streamline the handling of customer claims, whether they involve refunds, returns, exchanges, or warranty issues. This user-friendly application empowers customers to conveniently submit claims directly from their account, storefront, or even from the thank-you page after a purchase, offering seamless post-purchase support. For merchants, Claimify offers a consolidated dashboard where all claims are gathered, simplifying the management, review, and resolution process. Its intuitive interface ensures that both customers and merchants can easily navigate the claims process, resulting in enhanced efficiency and improved customer satisfaction. Claimify stands out by providing a comprehensive, in-one-place claims management solution that eliminates the hassles of traditional claim management methods. By offering easy and organized access to claims, Claimify empowers businesses to optimize their support operations and enhance customer trust and loyalty.

Account Blocks is a dynamic app designed to enhance your online store's account and order pages, offering a seamless editing experience without the need for coding skills. With features like Order Report, Order Note, and Order Special Request, customers can easily communicate their concerns, add notes, or make special requests directly on their orders, fostering better interaction and satisfaction. The app also integrates Support Sections, providing instant access to support via call, chat, or email right from the profile or order pages. This ensures that your customers receive timely assistance, enhancing their overall shopping experience. Upcoming features will include checkout blocks, further extending the app's versatility and functionality. With Account Blocks, you can provide a personalized and user-friendly interface, ultimately leading to improved customer relationships and retention.

Follow Up ‑ Proof Management is a comprehensive solution for customer and proof management, offering a real-time interface to collect information, upload proofs, enable file version control, and provide real-time order updates. It streamlines the management of custom orders from approval to delivery without the need for cold emails.

• Real-time Interface: Engage with users through a dynamic platform for seamless information collection and order proof uploads.
• Version Control: Maintain organized order files with effective version control, ensuring clarity and precision in order handling.
• Order Updates: Provide customers with instant updates on their orders directly from the dashboard to enhance customer satisfaction.
• Custom Communication: Send customized email notifications and invoices to streamline order status updates and payment processes.
• Approval & Delivery Management: Simplify the approval for custom orders and ensure smooth delivery of customized products.

The app's outstanding advantages, as highlighted in reviews, include its user-friendly interface, efficient proof management capabilities, and its ability to enhance customer communication by providing timely updates and seamless interaction, which significantly boosts both customer satisfaction and operational efficiency.

Custom Form Builder by Websyms is an adaptable tool designed to help you create tailored, mobile-responsive forms effortlessly. It supports a wide array of features, including third-party integrations, payment processing, and data export capabilities.

• Customizable Fields: Fully customize field types and the overall look and feel to match your needs.
• Data Storage Options: Store form submissions directly within the app, receive them via email, or both for convenience and flexibility.
• Email Notifications: Set up multiple email recipients to receive form submissions and enable optional Auto-Responders.
• Payment Processing: Integrated with Stripe and PayPal, allowing efficient payment acceptance directly through forms.
• Advanced Integrations: Includes Mailchimp and Google Analytics integrations for enhanced functionality and insights.

Users appreciate the app for its ease of use and efficiency, often highlighting its seamless third-party integrations and robust customization options. The ability to quickly deploy advanced forms with essential features like Captcha, SMTP, and webhook support has earned it high ratings and commendation for saving time and effort, making it a top choice for both beginners and advanced users looking to enhance their productivity.

Enorm Ask a Question is an app that allows customers to inquire about various products, assisting businesses in understanding product popularity and addressing customer queries efficiently.

• Unlimited Inquiries: Customers can ask questions on an unlimited number of products, enhancing their shopping experience.
• Email Notifications: Admin receives instant notifications for customer questions via email, ensuring a prompt response time.
• Seamless Response System: Admin can reply either through email or directly on the question board, with responses appearing on the product page.
• Easy Customization: The app offers simple customization options, allowing for seamless integration with existing themes.
• Responsive Layout: Designed with a responsive layout to provide a smooth user experience across devices.

The app is highly praised for its user-friendly interface and functional efficiency. Customers appreciate the real-time communication features and seamless integration with product pages, resulting in enhanced customer satisfaction and increased product engagement.