Top 20 Shopify Support - Other Apps 2025

FaqKing: Help Center & FAQ allows you to create a completely customizable FAQ help center to match your brand style seamlessly. It requires no programming skills, as it operates independently without any theme changes.

• Customizable Help Center: Adjust various aspects such as font size, color, and style to align with your brand without any hassle.
• Independent Operation: No need for coding knowledge as it functions without requiring changes to your current theme.
• Bubble FAQ Feature: Display FAQs as bubbles on selected pages, enhancing user accessibility.
• Multiple Language Support: Facilitates static pages that support multiple language translations, catering to diverse customer bases.
• Rich Media Support: Admins can enrich FAQ answers by adding images and videos, besides text formatting.

FaqKing stands out for its user-friendly interface, allowing customization without technical expertise, as highlighted by positive reviews noting its ease of integration and adaptability to brand needs.

RetainIQ empowers eCommerce stores worldwide to enhance customer conversion and retention by facilitating the delivery of hyper-personalized emails and SMS. It elevates personalization by segmenting audience at an individual level, utilizing dynamic tags like loyalty, social proof, weather, and recent site actions, among others. The implementation process is user-friendly with exceptional support service to smoothen your onboarding experience.

• Hyper-Personalization: Enables creation of segments-of-1 through diverse dynamic tags to tailor communication.
• Easy Setup: Quick and seamless configuration process with excellent support for an impeccable experience.
• Dynamic Tagging: Personalize content by employing various dynamic tags such as loyalty status and recent-site actions.
• Experiential Intelligence: Strategizes and optimizes campaigns for elevated engagement metrics like CTR and CLTV.
• Multi-Version Creation: Allows creating multiple personalized communication versions using a single HTML.

RetainIQ is highly celebrated for its exceptional value and seamless user experience as highlighted by users. Customers praise the app's ability to integrate personalized AI features effectively, superb customer support, and proactive service delivery. Its support team is lauded for efficient setup and smooth running of complex tasks, proving to be both self-sufficient and respectful of feedback, ensuring optimal performance and customer satisfaction.

UserLoop Post Purchase Surveys is an invaluable tool for understanding customer behavior and preferences throughout the shopping journey. This app enables businesses to survey customers at critical points, providing insights to enhance product offerings and customer satisfaction. With AI-driven analytics and multilingual capabilities, UserLoop offers a comprehensive solution to improve business intelligence and customer engagement.

• AI-Powered Survey Assistance: Utilizes artificial intelligence to help craft effective survey questions and analyze responses for meaningful insights.
• Multilingual Support: Automatically translates surveys into over 100 languages to accommodate a diverse customer base.
• Abandoned Cart Recovery: Provides insights into why customers abandon carts and offers strategies to recover them effectively.
• Incentive Offering: Boosts response rates and sales by generating unique discount codes and gift cards.
• Export and Analyze Data: Facilitates data export in CSV format for further analysis and reporting.

App reviews highlight its ease of use, with many users praising the comprehensive analytics and translation features, noting that these capabilities significantly enhance their understanding of customer needs. The app’s ability to incentivize responses has also been recognized as a unique advantage, effectively driving engagement and boosting sales conversions.

This application seamlessly integrates your Official LINE Account with Shopify to facilitate the targeted distribution of LINE messages and enhance customer communication. Specially designed for Shopify Plus users, it allows the inclusion of LINE logins in online stores and offers complimentary initial setup support.

• Targeted Messaging: Utilizes Shopify customer tags to send specific messages to targeted audiences, such as new buyers.
• Social Login Integration: Introduces LINE Login, adding a seamless login option for Shopify Plus online stores.
• User Engagement Tools: Enables the addition of LINE integration blocks to Shopify's order status and My Page.
• Automation Capabilities: Automates tasks like sending abandoned checkout messages and restock notifications to enhance customer follow-up.
• Rich Menu Delivery: Provides options to deliver tabbed or dedicated rich menus to selected customers for personalized communication.

The app is highly acclaimed for its user-friendly setup and robust integration capabilities. Users praise its effectiveness in increasing customer engagement and sales conversions, with specific commendations on its seamless automation and targeting features that simplify managing customer relationships within Shopify.

Wiremo: Verified Reviews App is designed to enhance sales for merchants by improving their testimonials and gathering verified reviews. This powerful tool automates the review collection process, allowing businesses to efficiently gather and display customer feedback, including photo reviews.

• Automated Review Collection: Automatically send review requests, making it easier to gather website and product reviews.
• Comprehensive Review Management: Easily reply to, import, and manage reviews to improve customer satisfaction.
• Diverse Display Options: Showcase reviews with badges, carousels, star ratings, and more, to enhance visibility and engagement.
• Integration with Google Shopping: Provides a Google Shopping XML feed for enhanced product visibility.
• Customizable Review Collection: Utilize various methods like email requests, pop-ups, and social media to gather user-generated content.

Based on reviews, users praise Wiremo for significantly streamlining the review process, increasing customer trust, and thereby boosting sales. The app's automation features, ease of use, and flexibility in displaying reviews are frequently highlighted as outstanding advantages.

LunaChat Conversion AI ChatBot is a powerful tool designed to transform visitor interactions into sales, smartly answering complex customer queries with natural language. This application can effectively recommend suitable products while handling numerous interactions without human involvement, leading to faster responses and reduced operational costs.

• Natural Language Processing: The chatbot utilizes advanced natural language processing to accurately respond to complex customer queries.
• Automated Customer Interactions: Efficiently manage a high volume of customer interactions without human intervention, saving time and resources.
• Product Recommendations: Offers personalized product recommendations based on customer interests and needs.
• Easy Setup: Features a plug-and-play setup requiring no technical expertise for easy integration into existing platforms.
• Customization Options: Allows customization of welcome messages, widget positions, and colors to match brand aesthetics.

LunaChat consistently receives high praise for its ease of use, intuitive design, and ability to significantly improve customer interaction and conversion rates. Users commend its quick setup, multilingual support, and reliability in handling customer inquiries, making it an essential tool for optimizing customer service and boosting sales. The app is recognized for saving time and simplifying workload, especially praised by beginners for its straightforwardness and effectiveness in a business setting.

Yagi Order Cancellable is an app designed to empower customers by allowing them to cancel and reorder their orders with ease. The app facilitates self-service, enabling actions directly from the order status page, account page, or order confirmation email. This leads to increased customer satisfaction, reduces the burden on customer support, and minimizes the risk of chargebacks due to unfulfilled orders.

• One-click cancelation: Allows customers to cancel orders effortlessly with just a single click, enhancing user convenience.
• Easy reorder: Enables users to reorder previous purchases quickly, streamlining the shopping experience.
• Customizable cancellation window: Businesses can set a specific timeframe within which cancellations are allowed, such as within 1 hour of the order.
• Integration with checkout pages: Provides app block options for Thank You / Order Status pages for a seamless experience.
• Exclusion tagging: Offers the ability to prevent cancellations for certain products or orders using a "cannot-cancel" tag.

Based on app reviews, Yagi Order Cancellable stands out for its intuitive interface and efficient customer service capabilities, receiving praise for significantly reducing the workload of customer support teams. Users appreciate the flexibility to handle cancellations individually, leading to better user autonomy and satisfaction.

Replyco ‑ eCommerce Helpdesk is a versatile platform that centralizes customer communications, making it easier for eCommerce businesses to manage support queries across multiple channels. By streamlining interactions, the app enhances productivity and ensures timely responses.

• Multi-channel Integration: Seamlessly connects with various eCommerce platforms and marketplaces, consolidating messages from all channels into one unified inbox.
• Automated Responses: Boosts efficiency by using templates and rules to automatically handle repetitive queries and standard customer interactions.
• Collaboration Tools: Enables teams to collaborate effectively with internal notes and ticket assignments, ensuring no customer query is left unresolved.
• Analytics and Reporting: Provides detailed insights into customer interactions and team performance, empowering businesses to make informed decisions.
• User-friendly Interface: Designed with an intuitive interface that simplifies navigation and reduces the learning curve for new users.

The app's reviews highlight its outstanding advantage as an essential tool for simplifying customer service management for online retailers. Users appreciate its intuitive integration across platforms, which saves time and improves response times, leading to higher customer satisfaction and increased sales.

Custom Form Builder by Websyms is an adaptable tool designed to help you create tailored, mobile-responsive forms effortlessly. It supports a wide array of features, including third-party integrations, payment processing, and data export capabilities.

• Customizable Fields: Fully customize field types and the overall look and feel to match your needs.
• Data Storage Options: Store form submissions directly within the app, receive them via email, or both for convenience and flexibility.
• Email Notifications: Set up multiple email recipients to receive form submissions and enable optional Auto-Responders.
• Payment Processing: Integrated with Stripe and PayPal, allowing efficient payment acceptance directly through forms.
• Advanced Integrations: Includes Mailchimp and Google Analytics integrations for enhanced functionality and insights.

Users appreciate the app for its ease of use and efficiency, often highlighting its seamless third-party integrations and robust customization options. The ability to quickly deploy advanced forms with essential features like Captcha, SMTP, and webhook support has earned it high ratings and commendation for saving time and effort, making it a top choice for both beginners and advanced users looking to enhance their productivity.

Follow Up ‑ Proof Management is a comprehensive solution for customer and proof management, offering a real-time interface to collect information, upload proofs, enable file version control, and provide real-time order updates. It streamlines the management of custom orders from approval to delivery without the need for cold emails.

• Real-time Interface: Engage with users through a dynamic platform for seamless information collection and order proof uploads.
• Version Control: Maintain organized order files with effective version control, ensuring clarity and precision in order handling.
• Order Updates: Provide customers with instant updates on their orders directly from the dashboard to enhance customer satisfaction.
• Custom Communication: Send customized email notifications and invoices to streamline order status updates and payment processes.
• Approval & Delivery Management: Simplify the approval for custom orders and ensure smooth delivery of customized products.

The app's outstanding advantages, as highlighted in reviews, include its user-friendly interface, efficient proof management capabilities, and its ability to enhance customer communication by providing timely updates and seamless interaction, which significantly boosts both customer satisfaction and operational efficiency.

Enorm Ask a Question is an app that allows customers to inquire about various products, assisting businesses in understanding product popularity and addressing customer queries efficiently.

• Unlimited Inquiries: Customers can ask questions on an unlimited number of products, enhancing their shopping experience.
• Email Notifications: Admin receives instant notifications for customer questions via email, ensuring a prompt response time.
• Seamless Response System: Admin can reply either through email or directly on the question board, with responses appearing on the product page.
• Easy Customization: The app offers simple customization options, allowing for seamless integration with existing themes.
• Responsive Layout: Designed with a responsive layout to provide a smooth user experience across devices.

The app is highly praised for its user-friendly interface and functional efficiency. Customers appreciate the real-time communication features and seamless integration with product pages, resulting in enhanced customer satisfaction and increased product engagement.

The OC Product Enquiry app is designed to streamline and enhance customer interaction by providing an intuitive platform for managing product inquiries. It integrates effortlessly with your store to boost sales and optimize inquiry handling.

• User-friendly Interface: The app boasts an intuitive design, making it easy for users to navigate and utilize its full range of features.
• Seamless Integration: It integrates smoothly with existing store platforms, ensuring a seamless transition and consistent workflow.
• Analytics and Reporting: Robust analytics tools provide detailed reports to help store owners understand customer interactions and improve strategies.
• Real-time Notifications: Stay informed with instant updates and notifications on product inquiries, ensuring quick response times.
• Search Functionality: Efficient search tools allow users to quickly find relevant inquiries and streamline the management process.

Based on user reviews, the OC Product Enquiry app is highly appreciated for its ease of use, enabling even non-technical staff to manage inquiries efficiently. Users commend its seamless integration capability and the immediate support it provides through real-time notifications, which enhances customer satisfaction and boosts sales performance. The detailed analytics and reporting features are also praised for offering valuable insights into customer behavior.

OnAir: 1‑Click Online Calls revolutionizes customer interaction on your Shopify store by enabling real-time communication with ease. This tool allows you to create a unique OnAir link (e.g., onair.io/yourname or onair.io/yourcompany) that seamlessly integrates a widget on your store. Customers can instantly initiate audio or video calls by clicking the widget, without the need to download any extra software, thus streamlining the communication process. You can also extend the link's use to social media profiles and email signatures for broader connectivity. OnAir offers easy link creation for personal or team use and lets you toggle your availability with a simple online/offline status. Enhance customer service with slick queues that manage multiple callers smoothly, ensuring no visitor gets left behind. With features like an email badge, OnAir helps you indicate your availability effortlessly, consolidating customer communication into a simple, effective system.

The Login As Customer ‑ Magefan app enhances your customer support by allowing you to log in as a customer directly from the admin panel. This facilitates prompt assistance with tasks such as placing orders, managing shopping carts, and resolving account-related issues, all without requiring Shopify Plus.

• Direct Customer Access: Log in as a customer from the admin panel to assist with various tasks without requiring Shopify Plus.
• Multiple Login Options: Offers options to log in with or without Multipass technology.
• Password Reset: Allows you to reset customers' passwords to log in to their accounts.
• B2B Support: Capabilities to log in to B2B customer accounts for enhanced service.
• Integration Capabilities: Login from CRM and helpdesk systems using API.

The app provides outstanding advantages, such as superb support and responsiveness from the app team, who quickly address any inquiries or functionality issues, often rolling out new features rapidly, ensuring the app effectively meets customer needs. - Rating: 5/5

Humind - AI Shopping Assistant is a cutting-edge application designed to enhance your e-commerce experience by adding a human touch to online interactions. By engaging customers in natural, conversational exchanges, the AI advisor effectively understands their needs, providing personalized product recommendations and streamlining their shopping journey. Ideal for all types of eRetailers, Humind not only guides customers to the right products but also educates them about your offerings, ensuring they are well-informed. The app is quick and easy to set up, taking only 10 minutes to integrate and adapt to your unique brand voice and guidelines, making it an excellent ambassador for your store. With features like AI-powered FAQs and dynamic product pages, Humind helps prevent customers from feeling overwhelmed, encouraging smoother shopping experiences. Additionally, its analytics hub tracks conversations and trends, offering valuable insights to help you drive conversions and improve customer satisfaction.

Qchat: Facebook Messenger is designed to revolutionize customer communication and enhance your online store's performance by integrating the power of Facebook Messenger Chat. This app enables real-time engagement with customers and offers customization options to match the chat bubble with your store theme.

• Seamless Integration: Easily connect Facebook Messenger with your store for streamlined customer communication.
• Real-Time Engagement: Communicate with customers instantly to address their concerns and improve service.
• Chat Bubble Customization: Customize the chat bubble to align with your store’s theme using the native Facebook chat plugin editor.
• Easy Setup: Connect your Facebook Page's Messenger with a few simple steps.
• Enhanced Customer Interaction: Increase customer satisfaction through prompt and clear messaging.

The app's outstanding advantages, based on user reviews, include its user-friendly interface, seamless integration process, and efficient customer support, which users frequently commend. Customers appreciate the ease of customizing the chat bubble and the real-time interaction capability, often highlighting how it significantly boosts store engagement and customer satisfaction.

VoidAuth is an innovative authentication app designed to enhance cybersecurity and simplify user access control across multiple platforms. By leveraging cutting-edge, decentralized, and biometric-based technologies, VoidAuth provides a seamless and secure login experience, minimizing the need for traditional passwords. The app uses advanced encryption methods to ensure that users' personal data remains private and protected from unauthorized access. With user-friendly features, VoidAuth allows for quick setup and integration with various services, making it an ideal solution for both individuals and organizations seeking robust security measures. Additionally, its intuitive interface and real-time authentication alerts keep users informed and in control of their digital identities. VoidAuth’s commitment to security and convenience makes it a must-have tool in today’s ever-evolving digital landscape.

WhatsApp Notifications+ChatBot is designed to enhance customer support services by automating replies to customer queries and sending timely notifications for various customer interactions through WhatsApp. Additionally, it offers features for administrative notifications and logs management to streamline communication.

• Automated Customer Replies: Automatically respond to customer queries anytime, improving response time and customer satisfaction.
• Custom Notifications: Send pre-configured notifications for events like order placement, abandoned cart, delivery updates, and more via WhatsApp.
• Admin Alerts: Notify store administrators when new customer activity occurs, such as sign-ups or new orders, ensuring quick responses.
• Complete Message Logs: Access a comprehensive log of all messages sent from the app backend for transparency and record-keeping.
• Intelligent Chatbot: Utilize an intelligent chatbot to handle and respond to customer queries efficiently, reducing manual effort.

The app receives positive reviews for its outstanding advantages, such as the significant reduction in manual customer service efforts, the improved customer engagement with automated and timely communication, and the ease of setup with pre-approved WhatsApp notifications. Users appreciate its ability to increase efficiency and sales while maintaining an excellent user experience.

Enchiridion ‑ Product Manuals is a versatile app that allows businesses to manage and showcase product manuals efficiently. It offers customizable widget options for displaying manuals on product pages or creating a dedicated page to house all available manuals. The app supports various file types, enabling businesses to maintain brand coherence while offering comprehensive product information to their users.

• Widget Customization: Customize widgets to align with your brand identity, ensuring a seamless fit with your site aesthetics.
• File Support: Wide range of supported file types, including png, jpeg, pdf, mov, mp4, zip, and psd, allowing diverse content sharing.
• Centralized Management: Control all product manuals and data sheets from a single platform, simplifying content management.
• Environmental Impact: Enable a paperless approach, contributing to environmental sustainability efforts.
• User Interaction Tracking: Track button clicks, and allow users to open files in a new tab or download them, enhancing engagement insight.

Based on user reviews, Enchiridion ‑ Product Manuals is praised for its user-friendliness and flexibility, allowing businesses to effortlessly manage and present product information. Customers appreciate the ability to easily customize widgets to match their branding, and highlight the convenience of centralized manual control. The app’s commitment to supporting a wide range of file types and promoting a paperless environment also resonates well with users, garnering positive feedback and high ratings.