We use it a bit differently - not only as a support service but also configured it to collect info for each call which helps us later wuth the marketing and pushing new sales opportunities. Saved us a ton of work hours. Much appreciated!

Amazing customer service support from Nick, thank you!! We were having trouble with the agent not following our instructions precisely and Nick patiently explained and helped me configure it properly. It was a silly mistake on my end but it got resolved quickly and the agent now operates the way we need it. Thank you Nick!

Straightforward, but UI can be more modern. The agent is highly customizable, we added all promotions in the Goals configuration and we already see an increase in sales for the items promoted.

I had some questions and reached out to them. Never have seen such fast support for an app! Thank you

Finally a simple solution for repetitive calls. Honestly, every app is pushing integrations, features that you will never use, instead of just handling phone calls for the store… Thanks to that, my team now has more time for marketing than support

Initially we thought it could be very expensive when we saw charging by the minute but based on the stats and the calculations we did, we will cut about 40% of support costs in the next 3 months. Those AI-driven insights are like having a conversation auditor on staff—absolutely invaluable.

Marta from their Product team reached out asking for feedback about app quality. After discussing some nice to have features like file uploads, timeframe configs, etc, she told me that some of these items are already on their Roadmap! They are actively developing new stuff. Phone calls have been a pain point for us for too long and this app is on the right track to solve it. Thank you!

The app needs improvement on the agent setup process because we did not understand fully what was required so we had to reach out to support for clarification. The service is legit, we just started using it and seems it handles properly the phone calls. We are monitoring the call transcriptions which is a very nice feature!