Top 20 Shopify Phone Support Apps 2025

Introducing CoCo, the revolutionary AI assistant for WhatsApp, designed to supercharge your sales and dramatically enhance customer satisfaction. With CoCo, transform your marketing strategy by harnessing the power of WhatsApp to automatically recover abandoned carts and send personalized revenue-boosting messages. CoCo is easy to install with no coding required, enabling seamless integration to maximize conversion rates.

• Abandoned Cart Recovery: Automatically recovers lost sales by engaging customers via WhatsApp to rescue abandoned shopping carts.
• Personalized Marketing Campaigns: Send tailored messages and exclusive offers to customers, enhancing engagement and boosting revenue.
• Easy Installation: A user-friendly setup process with no coding required, allowing users to get up and running within minutes.
• AI Chat Integration: Interactive and customizable chat feature to improve customer service and support directly within WhatsApp.
• GDPR Compliance: Adheres strictly to data protection regulations to ensure customer data privacy and security.

The app has garnered highly positive reviews, highlighting its exceptional ability to enhance customer relationships and boost ROI. Users praise its effortless setup, powerful revenue recovery capabilities, and effective AI-driven interactions. The application's support team is frequently commended for being highly responsive and attentive to user needs, ensuring a smooth and beneficial experience. Overall, CoCo is celebrated as an essential tool for businesses aiming to optimize customer engagement and drive sales via WhatsApp.

SiteAgent is a powerful voice-activated assistant, developed by ex-Tesla engineers, that enhances customer interaction through natural conversations. It facilitates seamless voice interactions, enabling visitors to easily get answers, discover products, and make purchases quickly.

• Voice-Activated: Customers can speak their questions and receive immediate responses from SiteAgent.
• Boost Sales: Provides real-time support and product suggestions, effectively reducing friction in the purchasing process.
• Smart & Personalized: Learns and adapts to provide tailored responses, improving with each interaction.
• Easy to Set Up: Can be activated in minutes without requiring any technical skills.

SiteAgent has been praised for transforming customer interactions with instant voice responses and support, leading to increased sales and higher customer satisfaction. Users have reported lower support email volumes, reduced abandoned carts, and a more interactive shopping experience, resulting in impressive conversion rates and positive feedback.

Sendbird’s AI chatbot is a versatile sales and customer service assistant that engages with users through human-like conversations. It provides round-the-clock support and personalized recommendations based on real-time shopper interactions on your website.

• 24/7 Support: The AI chatbot is always available to handle customer inquiries and issues at any time of day.
• Personalized Recommendations: Provides tailored product suggestions based on real-time interactions and customer data.
• Seamless Integration: Easily integrates with your store data using the Shopify API for a smooth user experience.
• Multilingual Capability: Automatically adjusts to interact with users in their preferred language.
• Comprehensive Use Cases: Applicable across various sectors including ecommerce, health & beauty, and travel.

According to user reviews, Sendbird’s AI chatbot stands out for its seamless integration with existing systems, helping to boost customer engagement and conversion rates. Users appreciate its reliable 24/7 support and multilingual adaptability, which enhance customer satisfaction and sales potential significantly.

Rippledesk: Phone, Calls, SMS is an intuitive app designed for SMS marketing, phone calls, and free internet calls. It offers merchants a floating call widget and dedicated business phone numbers with fully integrated call and SMS capabilities. This platform empowers businesses to manage customer interactions by customizing welcome messages, setting business hours, and implementing advanced features such as call recording and interactive voice response (IVR).

• Floating Call Widget: Allows customers to make free internet calls directly from your website, enhancing accessibility and engagement.
• Customizable Features: Personalize welcome messages, business hours, voicemail, call recording, and phone menus (IVR) to suit specific business needs.
• Bulk SMS Campaigns: Facilitate targeted marketing efforts with the ability to send group messages to customers through campaigns.
• Real-Time Management: A live dashboard helps sales and support teams manage calls and messages efficiently in real-time.
• Seamless Integration: Syncs with Shopify to automatically manage customer information and streamline customer support operations.

Based on user reviews, Rippledesk stands out for its reliability and ease of setup, receiving consistently high ratings. Customers appreciate the app's flexibility, with features such as free internet calls through a customizable widget, toll-free numbers, and automatic business configuration receiving accolades. The app is credited with enhancing customer support professionalism and efficiency, making it highly recommended for businesses looking to improve communication and lead generation capabilities.

FLY Chat: Next-Gen AI Chatbot is a dynamic AI solution engineered to seamlessly integrate with your Shopify store, providing personalized customer interactions to enhance the shopping experience and boost sales.

• Effortless Integration: One-click setup allows the chatbot to integrate quickly with your Shopify store, using all visible store texts for interactions.
• Dynamic Personality: The AI adapts to the personality of your brand, offering fine-tuning capabilities for enhanced alignment.
• Multilingual Support: Communicates fluently in English and 50+ other languages, ensuring widespread compatibility.
• Real-Time Data Utilization: Nightly updates to incorporate the latest store data, improving interaction accuracy.
• Advanced Analytics: Tools to filter and analyze complaints, sales, and support interactions for better business insights.

The app is highly praised for its outstanding advantages, including precise and personalized responses that align with brand identity, simplifying setup processes, providing exceptional customer service, and significantly reducing customer service workloads. The immediate responsiveness of the support team and the customization options have been highlighted as significant benefits by users.

Bexy AI: ChatGPT Sales Chatbot is an innovative sales assistant available 24/7, designed to enhance customer experience by engaging visitors at crucial moments and reducing frictions during their shopping journey. The chatbot is equipped with capabilities to upsell and cross-sell, thereby boosting conversion rates and average order value. It has a seamless setup process and adapts to your brand's voice, supporting over 100 languages.

• Proactive Engagement: Engages with visitors at crucial moments to prevent cart abandonment and improve conversion rates.
• Conversational AI: Handles sales and customer support inquiries, fostering better customer interactions and reducing support tickets.
• Seamless Integration: Easy plug & play setup, enabling quick integration with existing store systems and minimal downtime.
• Multilingual Support: Supports over 100 languages, allowing businesses to cater to a diverse customer base worldwide.
• Custom Training: The AI can be trained to align with specific brand requirements, making it knowledgeable and on-brand.

Reviews highlight Bexy AI's outstanding advantages, including time-saving responses to repetitive inquiries, an increase in sales, and exceptional ROI. Users appreciate its advanced AI capabilities, ease of setup, multilingual support, and ability to customize, which collectively contribute to enhanced customer satisfaction and improved store performance.

Order Confirmation Robo Calls is an innovative app designed to streamline order verification. It employs automated Robocalls to connect with customers, allowing them to easily confirm, cancel, or request a callback using simple numeric responses. Personalize calls with custom voiceovers and effortlessly manage follow-up schedules to enhance customer trust and reduce returns.

• Automated Robocalls: Swiftly reach customers for quick and efficient order verification.
• Easy Confirmation Process: Customers can confirm, cancel, or request a callback using a single button press.
• Customizable Voiceover: Use default or personalized voiceover for a unique brand touch.
• Follow-Up Call Scheduling: Schedule automatic follow-up calls if the initial call is unanswered.
• Break Hour Setup: Easily set up break hours for follow-up calls to suit operational needs.

According to user reviews, Order Confirmation Robo Calls stands out for its significant reduction in order return rates, efficient verification process, and the ability to customize voiceovers which enhances brand professionalism. Users appreciate the ease of scheduling follow-up calls and flexibility to accommodate different operational hours, resulting in improved customer satisfaction and trust.

The Phoneize Phone Call Button app allows store owners to add a floating 'call us' button, enabling visitors to easily contact them via mobile devices or access the phone number on desktop or tablet devices. This feature promotes more direct interactions, leading to increased sales opportunities without the need for any coding, as it seamlessly integrates with any store theme.

• Instant Phone Button: Add a 'call us' button to your store, allowing customers to contact you instantly from their mobile devices.
• Cross-Device Visibility: The phone number is visible on both desktop and tablet devices, ensuring customers can always reach you.
• No-Coding Installation: The button installs automatically with a couple of clicks and requires no coding skills.
• Theme Compatibility: Works seamlessly with any store theme, ensuring a smooth integration process.
• Customizable Design: Easily customize the button's color and style to match your store's aesthetic.

The Phoneize Phone Call Button app receives high praise from users for its simplicity and effectiveness. Customers frequently commend its easy installation process, customizable features, and the significant impact it has on boosting customer engagement and sales. With its user-friendly interface and reliable functionality, the app proves to be an invaluable addition to any store looking to enhance direct customer communication.

WhatsAppy ‑ WhatsApp Button makes it easy to display a custom call-to-action button on your storefront with pre-filled messages. It supports multiple agents and tracks customer engagement effectively.

• Multiple Numbers/Agents: Add several agents and assign them to specific countries for a tailored customer response.
• GEO Location Assignment: Customize which numbers or agents appear based on the customer's location, enhancing localized support.
• Opening Messages: Offer customizable pre-filled opening messages to improve the customer experience right from the start.
• Click Tracking: Monitor where engagements are happening, the devices being used, and how many customers follow through on the message.
• Customizable Button: Adjust button placement, icon size, colors, and mobile settings for better integration with your storefront.

The app stands out for its seamless integration capabilities, highly praised for its flexibility in customization and the ability to enhance customer interaction with localized support, as noted in numerous high-rated reviews.

Mega Callback is an efficient tool designed to accelerate sales by enabling businesses to promptly call back customers, thus fostering trust and boosting revenue. The app helps create a seamless sales process, enhancing brand confidence and store reliability.

• Fast Callback: Enables businesses to quickly return customer calls, ensuring faster sales than competitors.
• Reliability: Enhances store credibility, making it more attractive and trustworthy to potential customers.
• Sales Tunnel: Aids in creating a new business process that strengthens brand confidence and value.
• Customizable Availability: Allows setting of specific availability times and working days for callbacks.
• Enhanced Communication: Facilitates timely connection with clients, leading to more potential orders.

The app is highly praised for its ability to significantly increase sales by improving customer response times and providing a trustworthy shopping experience. Users appreciate the enhanced communication flow it offers, which results in more orders and greater revenue. The flexibility in setting callback availability is also noted as a valuable feature, allowing businesses to maintain consistent, reliable contact with their clientele.

Robo Calls ‑ Pakistan is an app designed to reduce the high risk of Return To Origin (RTO) associated with cash on delivery orders by facilitating automated order confirmation calls to customers in Pakistan. It helps store owners ensure more reliable order processing by providing a simple system for customers to confirm or cancel their orders.

• Automated Confirmation Calls: Store owners can send voice calls in Urdu or English to their customers, making order confirmations simple and effective.
• Multi-language Support: The app supports both Urdu and English, accommodating diverse customer needs in Pakistan.
• Simple Input System: Customers respond with input 1 to confirm, 2 to cancel, and 3 to request a callback, streamlining the confirmation process.
• Order Tagging: Automatically tags orders based on customer input, providing clear insights into order status.
• RTO Reduction: Helps cut down on the rate of undelivered orders, saving time and resources for store owners.

Based on reviews, Robo Calls ‑ Pakistan offers significant advantages such as reducing the effort required for order confirmations, enhancing communication clarity with customers, and noticeably decreasing the incidence of unfulfilled orders. Users appreciate its straightforward operation and the valuable time it saves, contributing positively to their business workflow.

SimpleCall ‑ Click to Call is a versatile solution designed for businesses aiming to increase phone lead generation by adding a customizable click-to-call button on their website. It is user-friendly with a focus on ease of use for store owners without coding skills, offering extensive customization options to align with store branding.

• Device Compatibility: The app supports all devices and provides great performance on both desktop and mobile.
• Layout Options: Offers two distinct layouts—Sticky Bottom Bar and Floating Button—to suit different preferences.
• Customization Features: Easily adjust the call-to-action’s layout, color, text, position, and size without coding.
• Page Visibility Control: Users can limit the display of the click-to-call button to specific website pages.
• No Coding Required: Designed for non-tech users, the tool is simple to set up and manage effectively.

The app excels in customer service, with quick and attentive support that ensures satisfaction and successful implementation. Users consistently praise the responsive service and the ability to personalize the click-to-call button to precision, enhancing their site’s functionality and aesthetic appeal, which contributes to a high user satisfaction rating.

The app integrates a WhatsApp chat button widget into your shop, facilitating seamless customer communication. By clicking the button, customers are redirected to WhatsApp with a prefilled message for efficient interaction. The app supports multiple agents with individual phone numbers and roles, allowing for focused customer service. Custom CSS styling and a responsive design ensure the widget performs optimally on any device.

• Multiple Agents: Route chats to the appropriate team members, ensuring customers are directed to the right person.
• Customizable Design: Match the widget to your brand with custom CSS options.
• Quick Setup: Easily integrate with your online store for hassle-free installation.
• Sticky Widget: The chat button remains visible as users browse, enhancing accessibility.
• Click to Chat: Effortlessly start a conversation with a single click, even if only one agent is available.

Based on the app's reviews, users appreciate its easy installation process and the ability to customize the appearance to match their store's aesthetic. It has been praised for improving customer interaction efficiency and providing dedicated communication channels to various team members, enhancing customer support and service management.

Intellecta is an AI Chatbot that helps you sell more by replying quickly. It's designed to be instant, accurate, and personal, providing the perfect customer experience. Customize the AI Chatbot's personality, appearance, and actions while monitoring conversations, leads, sales, and orders in real time. Intellecta learns and improves continuously based on your store’s data and feedback, and provides detailed reports on customer engagement.

• Customization: Personalize your AI Chatbot’s personality, appearance, and actions to align with your brand.
• Real-time Monitoring: Keep track of conversations, leads, sales, and orders in real-time for immediate insights.
• Continuous Improvement: Intellecta evolves by learning from your store’s data and feedback, optimizing its responses and strategies.
• Detailed Reporting: Gain access to comprehensive reports on customer engagement to analyze and enhance user experience.
• Product Recommendations: Offers personalized product recommendations to enhance shopping experiences.

Intellecta stands out for its ability to respond instantly and accurately, creating a seamless customer experience. Users appreciate the customization options and the detailed insights provided, making it a valuable tool for boosting sales efficiently. The app's continuous learning feature ensures that it adapts to our specific business environment, providing relevant and effective chatbot interactions.

Unlock the power of customer engagement with BotSpace's comprehensive WhatsApp solution. Elevate your sales by automating abandoned cart reminders and offering real-time upsell and cross-sell recommendations. Take your marketing campaigns to the next level with our bulk message broadcasting feature and easy-to-use chatbot builder.

• WhatsApp Catalogs: Sell using WhatsApp catalogs to boost sales.
• Abandoned Cart Recovery: Send abandoned cart recovery notifications to customers' WhatsApp numbers.
• Order and Shipment Messages: Send automated order confirmations, shipment tracking, and more.
• COD Verification: Send cash on delivery order verification messages to reduce RTO.
• Shared Team Inbox: Manage customer interactions with a shared team inbox for WhatsApp.

The app's outstanding advantages include significant improvement in the customer journey success, evidenced by highly positive reviews. Users benefit from its brilliant functionality and excellent support, making BotSpace highly recommended by its users.

Chatmatic is an AI-driven chat app designed to revolutionize customer engagement for businesses of all sizes. It integrates with WhatsApp for personalized support and can seamlessly transition to human chat when required, enhancing customer satisfaction and loyalty by reflecting the brand’s voice and offering immediate responses.

• AI-driven engagement: Leverages AI technology to provide immediate and personalized customer support.
• WhatsApp integration: Seamlessly connects with WhatsApp, ensuring a consistent and efficient communication channel.
• Customizable brand voice: Offers full customization to match your brand's tone and style perfectly.
• Scalability: Adaptable for businesses of any size, from small boutiques to large retailers.
• Real-time analytics: Features a dashboard to monitor customer satisfaction metrics and optimize interactions.

According to user reviews, Chatmatic excels in enhancing customer satisfaction through its efficient use of AI, smooth WhatsApp integration, and the ability to maintain a personal touch even when switching to human chat. Users praise its robust customization options and scalability, making it a versatile solution for businesses looking to improve customer engagement significantly.

WebBoar is an AI-powered chatbot designed for merchants to enhance customer service by simplifying real-time communication. It provides instant order statuses, tracking URLs, and personalized product suggestions, while acting as a comprehensive FAQ for product inquiries.

• Automated Product-Savvy Support: Delivers instant and accurate answers to customer queries to improve interaction quality.
• Real-Time Order Tracking: Offers immediate updates and tracking URLs, keeping customers informed about their orders at all times.
• Event Scheduling: Integrates with Calendly to book appointments seamlessly through the chat interface.
• Personalized Product Suggestions: Provides tailored product recommendations to help customers discover better options.

The app's standout advantages include its efficiency in managing customer inquiries, its ability to improve engagement through personalized suggestions, and its capability to seamlessly integrate order tracking, all of which have received positive reviews for boosting customer satisfaction and streamlining support operations.

Shopdigits ‑ Number & Call is a comprehensive app designed to streamline communication and enhance customer engagement by providing businesses with dedicated phone numbers and call tracking capabilities directly integrated into their Shopify store.

• Dedicated Business Numbers: Offers unique phone numbers for your business to better manage customer interactions.
• Call Tracking: Allows you to track and analyze incoming calls to improve customer service and business operations.
• Shopify Integration: Seamlessly integrates with your Shopify store, ensuring all communication is centralized in one platform.
• Voicemail and Call Recording: Provides voicemail options and records calls for quality control and training purposes.
• Real-time Notifications: Sends instant notifications of incoming calls, ensuring no customer query goes unnoticed.

Based on user reviews, Shopdigits ‑ Number & Call is praised for its user-friendly interface and the significant enhancement it brings to managing customer communications. Users appreciate the ease of setup and integration with their existing Shopify store, as well as the insightful data gathered from call tracking that aids in making informed business decisions. The support team is often highlighted for their responsiveness and helpful assistance.

The Devion Phone Order Buttons app is ideal for merchants aiming for direct customer interaction by integrating customizable and responsive order buttons into product pages. This tool helps simplify the ordering process, reduce cart abandonment, and enhance customer experience by facilitating easy contact through WhatsApp or phone, allowing for faster sales closure and superior support.

• Customizable Buttons: Easily modify the size, color, position, edges, background, and animation of order buttons to suit any theme.
• No Coding Required: Integrate and customize order buttons effortlessly with no technical expertise needed.
• Enhanced Customer Interaction: Promote personal connections by allowing direct contact via WhatsApp or phone, which helps in closing sales faster.
• Reduced Cart Abandonment: Simplifies the purchasing process, encouraging customers to complete their orders efficiently.
• Improved Customer Experience: Seamlessly integrates into any theme for a smoother shopping experience, increasing customer satisfaction.