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ZigZag Returns & Exchanges logo

ZigZag Returns & Exchanges

Develop by Shopify

$20-$50

/ Month
Free plan available 14 Days Free Trial

Manage and automate returns, refunds, exchanges and get labels

Branded returns portal
One-click refunds
Custom notifications
Auto-generated labels
Upload own labels
Auto-create new orders
Management dashboard
Set return rules
Track return progress

About ZigZag Returns & Exchanges

Built by Shopify

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Introduction Video

Description

Cross-border & UK domestic returns made easy! Automate and simplify your returns, exchanges, refunds

With ZigZag Returns & Exchanges, you unlock international e-commerce with highly competitive cross-border and UK domestic returns. Benefit from pre-negotiated shipping rates with UPS, Evri, Yodel, DPD, Royal Mail, and USPS. Your customers simply request returns, refunds, or exchanges via your own branded portal. Keep them updated with customisable communications. You have the power to set rules and return windows, track progress and return reasons. Choose auto-features to reduce manual tasks.

With ZigZag Returns & Exchanges, you unlock international e-commerce with highly competitive cross-border and UK domestic returns. Benefit from pre-negotiated shipping rates with UPS, Evri, Yodel, DPD, Royal Mail, and USPS. Your customers simply request returns, refunds, or exchanges via your own branded portal. Keep them updated with customisable communications. You have the power to set rules and return windows, track progress and return reasons. Choose auto-features to reduce manual tasks. more
  • Cross-border returns back to UK from 30+ countries internationally
  • Auto-generated UPS, Evri, Yodel, DPD, Royal Mai and USPS labels
  • One-click refund approval and auto-creation of new orders for exchanges
  • Customisable notifications to keep customers informed on return progress
  • Returns management dashboard to set your rules and windows, and get insights

Pros

  • Competitive Evri, Collect+ and USPS labels or option to upload your own
  • Customers can request returns, refunds, or exchanges via a branded portal
  • Customisable communications to keep customers updated
  • Ability to set rules and return windows, and track progress
  • Key insights into return processes
  • Auto-features to reduce manual tasks and streamline approvals and exchanges
  • Auto-generated labels for convenience
  • One-click refund approval and auto-creation of new orders for exchanges
  • Branded returns portal matching your domain's aesthetics
  • Returns management dashboard for comprehensive control

Cons

  • Limited to specific carriers like Evri, Collect+, and USPS
  • Reliance on the app’s auto-generated labels might limit customization
  • Customisation options might require additional setup time
  • Users may experience a learning curve with the settings and dashboard
  • Potential dependency on the app's features for managing returns

Top Helpful Reviews

Lisou

Mar 11, 2025  on Shopify

Very straight forward platform to use. Great to ease the workload of our customer service team. Good courier options for returns.

The Learning Tower Company

Mar 07, 2025  on Shopify

Good app. Takes care of our low volume returns easily. It has been enhanced with the addition of more carriers recently in the UK. Some glitches with the appearance of my "returns portal" / landing page in terms of font etc, but on the whole we couldn't live without it!

Triangl

Feb 21, 2025  on Shopify

The app is highly functional, and I was very impressed with the excellent support team. Their assistance was prompt and helpful, making the experience even better.

Aarabhi London

Jan 28, 2025  on Shopify

The app is great, easy to use for me and my customers and the customer service is quick and helpful!

Miss Match Group Inc.

Sep 26, 2023  on Shopify

We had a problem with the alignment of the returns center on mobile & Caroline and her team were able to fix it in a timely manner! LOVE this app, makes the return process so easy for us + our customers & the support team really is there to solve any issues! Thank you so much!

Air & Grace

Aug 30, 2019  on Shopify

Great app that has simplified our returns process and given the customers a better experience. We've always found the team to offer friendly and helpful customer service!

Devoted

Aug 28, 2019  on Shopify

Very very very helpful. Easily track returns/exchange. Send automated emails. Archive returns which are no longer required.

The Wantsies

Nov 06, 2018  on Shopify

Wow! This app is a lifesaver to keep track of returns. It is easy to install and the text is customizable on the returns page. The customer sees specific instructions and easily can return without problems or questions. Each return links to the order for easy refunds. Thank you! TheWantsies.com

Hamilton And Hare Ltd

Jun 13, 2018  on Shopify

Clicksit has allowed us to fully automate the customer return journey, and offer the CollectPlus return service.

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