SyncTrack vs ZigZag: Best Shopify Returns & Exchanges

Name: ZigZag Returns &amp; Exchanges
Brand: ZigZag Global Ltd

If you're a Shopify store owner seeking an efficient solution for managing returns and exchanges, choosing the right app can significantly streamline your operations and enhance customer satisfaction. This comparison guide delves into the features, pricing, and user experience of two popular Shopify apps: SyncTrack Returns & Exchanges and ZigZag Returns & Exchanges. Whether you're looking for seamless integration, comprehensive return policies, or cost-effective solutions, this analysis will help you identify the app that aligns best with your business goals. Discover which platform can optimize your return process and elevate your e-commerce experience.

Synctrack: Returns & Exchanges

Streamline returns & exchanges, refunds and return labels

ZigZag Returns & Exchanges

Manage and automate returns, refunds, exchanges and get labels

Synctrack: Returns & Exchanges

Streamline returns & exchanges, refunds and return labels

ZigZag Returns & Exchanges

Manage and automate returns, refunds, exchanges and get labels

Rating

113 Reviews

9.1

218 Reviews

7.9

Pricing

Install App More info

Features

Shopify integration
Branded return portal
Custom return solutions
Timely notifications
Return shipping labels
Auto refunds
Video uploading
Auto request approval

Branded returns portal
One-click refunds
Custom notifications
Auto-generated labels
Upload own labels
Auto-create new orders
Management dashboard
Set return rules
Track return progress
Key insights

Screenshots

Synctrack: Returns & Exchanges screenshot

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Pros

Generous free plan allowing full utilization of the app's features without financial burden
Exceptional customer support team, praised for their quick responses and dedication to helping users
Seamlessly integrates with Shopify while auto-syncing return status to the platform
Branded return portal and automated notifications to keep customers updated
Auto refunds via store credit, gift cards, and auto approval of returns and exchanges
Simplification of returns and exchanges management with customization options to encourage exchanges and save lost sales
Exclusive feature of video uploading for returns and exchanges
Integration with Shippo, Easypost, FedEx, and other services to create return shipping labels
Multiple users noted the app as easy to set up and customize
Receptive and open to user feedback and suggestions for improvements
Reliability and ease of use confirmed by multiple users

Competitive Evri, Collect+ and USPS labels or option to upload your own
Customers can request returns, refunds, or exchanges via a branded portal
Customisable communications to keep customers updated
Ability to set rules and return windows, and track progress
Key insights into return processes
Auto-features to reduce manual tasks and streamline approvals and exchanges
Auto-generated labels for convenience
One-click refund approval and auto-creation of new orders for exchanges
Branded returns portal matching your domain's aesthetics
Returns management dashboard for comprehensive control

Cons

Limited to specific carriers like Evri, Collect+, and USPS
Reliance on the app’s auto-generated labels might limit customization
Customisation options might require additional setup time
Users may experience a learning curve with the settings and dashboard
Potential dependency on the app's features for managing returns

Launched

Mar 12, 2023

Dec 17, 2017

Developer

Built by Synctrack

Apps:

Average Rating:

4.9

Reviews:

906

Built by ZigZag Global Ltd

Apps:

Average Rating:

4.8

Reviews:

218

Make Your Choice

Install App More info View alternatives

SyncTrack vs ZigZag: Best Shopify Returns & Exchanges

Synctrack: Returns & Exchanges

ZigZag Returns & Exchanges

Synctrack: Returns & Exchanges