ReturnGO Returns & Exchanges

Develop by Shopify

$23-$297

/ Month

Free plan available 14 Days Free Trial

Manage Returns, Exchanges, Refunds, Return Labels & Credits

Store credit options

Order tracking

One-click exchanges

Carrier integrations

Automated return portal

Policy rule customization

Return reasons automation

Pre-paid return labels

About ReturnGO Returns & Exchanges

Launched Sep 13, 2020

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Automate returns & exchanges with a branded self-service return portal for easy returns management.

Manage your returns & exchanges in one place with ReturnGO's exchange-first returns platform. Provide a smooth Shop Now exchange experience with an automated, branded portal for a seamless returns process. Customize your return & exchange policy rules, eligibility conditions, resolutions & return reasons in order to automate your RMA process & email notifications. Offer order tracking & notifications for every shipment to provide a complete end-to-end post-purchase experience.

Product & variant exchange, gift returns, cancel order, store credit, and more.
Flexible return reasons, follow-up questions, and image & video upload.
Automation rules such as auto-exchange, auto-refund, auto-approve, auto-credits.
Automatically generated pre-paid return shipping labels for tracking returns.
Integrations with shipping carriers, 3PLs, ERPs, helpdesks, APIs & more.

Pros

Allows management of returns, exchanges, refunds, return labels, and credits in one place
Provides one-click exchanges with an automated, branded, AI-powered return portal
Customizable return and exchange policy rules, eligibility conditions, resolutions, and return reasons
Automates RMA process and email notifications
Offers order tracking and notifications for every shipment
Supports product and variant exchange, gift returns, order cancellation, and store credit
Flexible return reasons and options for follow-up questions, image, and video upload
Automation rules such as auto-exchange, auto-refund, auto-approve, and auto-credits
Automatically generated pre-paid return shipping labels for tracking returns
Integrations with shipping carriers, 3PLs, ERPs, helpdesks, APIs, and more

Cons

While the app supports extensive customization, it might have a steep learning curve for new users
Dependence on third-party integrations, which might require separate configurations

Top Helpful Reviews

Jasmine and Will

Jan 19, 2026 on Shopify

Support team are always prompt and helpful to identify a solution when experiencing ways to adjust the returns process for us.

Love to Dream AU

Jan 05, 2026 on Shopify

Easy to configure and the live chat support is exceptional. It's been a game-changer for our customer experience with returns, and has also significantly reduced workload for our small customer support team.

Jacuzzi® Spa & Bath

Dec 23, 2025 on Shopify

A great app and support team. ReturnGo has made our returns process far more efficient, allowing customers to generate return labels and QR codes easily. We required additional assistance, and the support team was outstanding – extremely helpful, responsive, and patient throughout, taking the time to ensure everything worked exactly as needed. Highly recommended.

Cast Iron Warehouse

Dec 14, 2025 on Shopify

It has lots of useful features, a detailed knowledge base with clear guides, and excellent customer service - support replies fast with helpful explanations.

AIMEE TLV

Nov 03, 2025 on Shopify

Excellent support team — they provide very quick responses with detailed and accurate explanations. It’s a pleasure working with them!

Horzehoods

Oct 31, 2025 on Shopify

This returns portal has been a great addition to our website. This is making the return process easier for staff and customers. You can customise it to suit your return process and all of the staff have been really helpful throughout. The aftercare support has been good too and they have been quick to help with any queries/teething issues that we have had. Their email replies to any queries feature detailed step by step instructions so that you can make the changes, meaning that you have a better understanding of how it works. Thank you ReturnGo!

sabinamusayev

Oct 27, 2025 on Shopify

Great support team! Super professional with high availability and care to every issue. The app itself very easy and friendly for the usres.

MIMOSA Handcrafted

Oct 22, 2025 on Shopify

Very helpful and kind! Explained everything perfectly for me to understand and was very patient and resolved the "issue" I was having. thank you :)

JU:ME LIFESTYLE

Sep 23, 2025 on Shopify

Customer service is amazing, my first time creating my shopify website myself and integrating a returns portal so I needed alot of assistance and Chris was great! Their chat feature is super useful. Thank you!

ONE/SIZE

Sep 12, 2025 on Shopify

ReturnGO has been a game-changer for our business. The platform is intuitive, reliable, and makes managing returns and exchanges seamless for both our team and our customers. What I appreciate most is how customizable it is - we’ve been able to tailor the return flow to match our policies perfectly. The customer support team is outstanding - responsive, knowledgeable, and always willing to go the extra mile to make sure everything runs smoothly. It’s rare to find a company that not only provides a great product but also consistently delivers exceptional service.

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