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Customer reviews: ReturnGO Returns & Exchanges

Develop by ReturnGO

ReturnGO simplifies returns and exchanges for Shopify merchants, automating workflows to save time and boost customer satisfaction. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (340)

Overall rating
4.9

What Merchants Think

"ReturnGO Returns & Exchanges" is highly regarded by many merchants as an effective solution for managing returns and exchanges, offering an intuitive and customizable platform that has significantly streamlined their operations. While the onboarding may initially be challenging, the support team is consistently commended for their responsiveness and helpfulness, making the overall experience positive for users.

Key Strengths

  • Exceptional customer support, frequently praised for being fast, knowledgeable, and available 24/7.
  • Customizable return processes that align with various business needs.
  • Seamless integration with shipping apps and platforms like Amazon.
  • Competitive pricing with no hidden fees.
  • Improved customer experience leading to higher rates of exchanges over simple returns.

Common Concerns

  • Initial setup and configuration can be confusing for some users.
  • Limited customization in some UI elements, such as emails and labels.
  • Issues with specific integrations, such as automated DPD return labels within certain regions.
  • Concerns about certain functionalities, like incorrect handling of product exchanges affecting accounting.
  • Complaints about billing issues post-uninstallation of the app.

Final Thoughts

Overall, "ReturnGO Returns & Exchanges" is highly recommended by many merchants for its feature-rich platform and outstanding customer support. While there are some concerns regarding integration and billing, the benefits of the app in improving return processes and maintaining customer satisfaction make it a valuable tool for e-commerce businesses. Its continuous development and commitment to customer service suggest a promising outlook for its ongoing use and application.

ella & sunday

Aug 25, 2025  on Shopify

The team at ReturnGO are always very helpful and always seem to be available in real time which is great!

AudioSilk

Aug 20, 2025  on Shopify

Beware if you want to use this for the Amazon MCF integration that ReturnGo are advertising. The MCF integration does not work - full of bugs and errors, and has a severe limitation that it can't support more than one Amazon marketplace at a time. I have contacted support several times and they show zero interest in improving the MCF integration. The app may work well for other returns types, but not for this.

Passionately Rivalicious

Aug 20, 2025  on Shopify

We thoroughly enjoy using ReturnGO within our Shopify integration for our business. Our Team Members and our Customers find it easy to use, plus our customers can initiate a return on their end, which helps our Team Members process their return quickly and accurately. Thank You So Much, ReturnGO!

Kancan USA

Aug 18, 2025  on Shopify

I have experienced excellent customer service through the chat feature, which allows any issues to be resolved within minutes. I’ve remained loyal to ReturnGo from the beginning, and I am glad I did. They are always improving and evolving to provide better service. Without a doubt, it is the best app for handling returns.

Preggo Leggings

Aug 14, 2025  on Shopify

Highly recommend! Speedy responses to issues and A+ for their support team that actually helps you resolve it.

by charlotte

Aug 07, 2025  on Shopify

Chris is fantastic, and the entire team consistently go above and beyond to support us whenever we need. Their expertise is second to none, and there’s a genuine commitment to resolving any issues that come up. I’ve never worked with another SaaS that shows this level of dedication to the service and longevity of their product—it truly sets them apart.

Dr. Woof Apparel AU

Jul 09, 2025  on Shopify

Great Support from Carla! Return GO could save time in processing return and refund Customer Service is A+

Frankie's

Jul 07, 2025  on Shopify

Exceptional onboarding process and exceptional support 24/7. Very impressed and happy with the service I've received so far.

Fair Indigo

Jun 25, 2025  on Shopify

We've had zero problems with this app since we installed in a few years ago. Very easy customer experience for our customers. When we want to make changes to our account or policies or shipping methods, they are happy to jump on a call with you and walk you through it. Mike was extremely helpful when i had to reach out for additional assistance. Would for sure recommend to brands small and larger.

Stubble & Co

Jun 25, 2025  on Shopify

We've had consistently great experiences with Return Go. The customer service team is always responsive, helpful, and efficient. Issues are resolved quickly and communication is clear. It’s reassuring to know that any problems are handled with care and professionalism. Highly recommend based on the quality of support alone!

Infantinibaby

Jun 19, 2025  on Shopify

Agent was very helpful. However, there are a few things that, as a store owner, I simply do not understand. Most important to me is that a gift can be exchanged for a credit. in your system, RMAs are set to be sent to the person who ordered the product. There needs to be an optiion for a gift recipient to request an RMA with the RMA being sent to them, not to the the person who sent them the gift. It is quite embarrassing for a giftee to be informed by the gifter that they received an RMA for a return on the gift they sent.

Siella

Jun 04, 2025  on Shopify

The app is great. Our returns are seamless and we can collect our return data easily. The customer service (chat) is efficient at resolving problems!

Descendant of Thieves

Jun 04, 2025  on Shopify

I had a great experience with Carla. She was fast with the response I need and send me very clear steps I need to follow to fix my issue.

HUNDRED

May 26, 2025  on Shopify

ReturnGO has honestly made a huge difference to our returns process. It was super easy to set up and get running, and the dashboard is really straightforward to use. The support team has also been amazing, quick to reply, friendly, and always helpful whenever we’ve had a question or needed help with something. Since we started using it, returns have been way more efficient and less of a headache for our team. It’s saved us a ton of time and made things smoother for our customers too. Definitely recommend it if you’re looking to simplify your returns!

Vlisco

Apr 09, 2025  on Shopify

This app responds to all our needs, and was extremely easy to set up. It integrates with all systems we needed, which was difficult to find for a Returns solution. Support is always responsive and helpful!

Rúngne

Apr 07, 2025  on Shopify

Our experience with ReturnGO Returns & Exchanges has been nothing short of exceptional, from the moment we onboarded to now. They have consistently exceeded our expectations with their outstanding service. The onboarding process was seamless, and their support team has always been accommodating, providing assistance 24/7 via live chat and email. The app itself is packed with excellent features that truly enhance the returns and exchanges process for both customers and sellers. One of the standout features for us is the customizable return portal—it's incredibly flexible and can be tailored to our brand’s needs. The incentivized return options have been a game-changer. The portal is also very straightforward, customer-friendly, and easy to navigate, making it a breeze for both our team and our customers. What we love most is how intuitive the platform is—it doesn't take long to get everything set up, and the ongoing experience is smooth. The plan costs are predictable, and the best part is that you’re always in control, without worrying about hidden fees or surprises. ReturnGO truly makes returns and exchanges hassle-free, allowing us to focus on growing our business while they take care of the rest. We couldn’t be more pleased with their service, and it’s been a joy to partner with such a reliable and customer-centric app. Highly recommend it!

Alexis

Apr 04, 2025  on Shopify

ReturnGO is a good app that does what we need it to, but the support is what really brings the service to the next level. Mike, in particular, has gone above and beyond in making sure our returns process is optimized. He is truly an A+ representative of the company.

Noble Pillow

Apr 03, 2025  on Shopify

Customer service is responsive and very helpful when encountering problems and helping with solutions.

KindTail

Mar 26, 2025  on Shopify

Switched from Loop to ReturnGO, has a lot of features that Loop has, even has a similar dashboard. Saving thousands compared to Loop on a yearly basis. Very happy with it.

TwentySix

Mar 20, 2025  on Shopify

The best return app for any shopify business! loads of option and easy customer experience - must have for your shopify store!

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