Customer service is amazing, my first time creating my shopify website myself and integrating a returns portal so I needed alot of assistance and Chris was great! Their chat feature is super useful. Thank you!

ReturnGO has been a game-changer for our business. The platform is intuitive, reliable, and makes managing returns and exchanges seamless for both our team and our customers. What I appreciate most is how customizable it is - we’ve been able to tailor the return flow to match our policies perfectly. The customer support team is outstanding - responsive, knowledgeable, and always willing to go the extra mile to make sure everything runs smoothly. It’s rare to find a company that not only provides a great product but also consistently delivers exceptional service.

The onboarding process is super seamless and don't beat around the bush with your onboarding call, unlike other brands that mask their pricing till the end of the call. Rav was super helpful with onboarding set up and Chris from customer support provided fast solutions. Overall, highly recommend this app for those starting out, as their pricing is reasonable and customer support is outstanding!

I'm so so happy with Nikki! She answered all of my questions and made sure that everything is correct! Consider a raise for her :)

The team at ReturnGO are always very helpful and always seem to be available in real time which is great!

Beware if you want to use this for the Amazon MCF integration that ReturnGo are advertising. The MCF integration does not work - full of bugs and errors, and has a severe limitation that it can't support more than one Amazon marketplace at a time. I have contacted support several times and they show zero interest in improving the MCF integration. The app may work well for other returns types, but not for this.

We thoroughly enjoy using ReturnGO within our Shopify integration for our business. Our Team Members and our Customers find it easy to use, plus our customers can initiate a return on their end, which helps our Team Members process their return quickly and accurately. Thank You So Much, ReturnGO!

I have experienced excellent customer service through the chat feature, which allows any issues to be resolved within minutes. I’ve remained loyal to ReturnGo from the beginning, and I am glad I did. They are always improving and evolving to provide better service. Without a doubt, it is the best app for handling returns.

Highly recommend! Speedy responses to issues and A+ for their support team that actually helps you resolve it.

Chris is fantastic, and the entire team consistently go above and beyond to support us whenever we need. Their expertise is second to none, and there’s a genuine commitment to resolving any issues that come up. I’ve never worked with another SaaS that shows this level of dedication to the service and longevity of their product—it truly sets them apart.

Great Support from Carla! Return GO could save time in processing return and refund Customer Service is A+

Exceptional onboarding process and exceptional support 24/7. Very impressed and happy with the service I've received so far.

We've had zero problems with this app since we installed in a few years ago. Very easy customer experience for our customers. When we want to make changes to our account or policies or shipping methods, they are happy to jump on a call with you and walk you through it. Mike was extremely helpful when i had to reach out for additional assistance. Would for sure recommend to brands small and larger.

We've had consistently great experiences with Return Go. The customer service team is always responsive, helpful, and efficient. Issues are resolved quickly and communication is clear. It’s reassuring to know that any problems are handled with care and professionalism. Highly recommend based on the quality of support alone!

Agent was very helpful. However, there are a few things that, as a store owner, I simply do not understand. Most important to me is that a gift can be exchanged for a credit. in your system, RMAs are set to be sent to the person who ordered the product. There needs to be an optiion for a gift recipient to request an RMA with the RMA being sent to them, not to the the person who sent them the gift. It is quite embarrassing for a giftee to be informed by the gifter that they received an RMA for a return on the gift they sent.

The app is great. Our returns are seamless and we can collect our return data easily. The customer service (chat) is efficient at resolving problems!

I had a great experience with Carla. She was fast with the response I need and send me very clear steps I need to follow to fix my issue.

ReturnGO has honestly made a huge difference to our returns process. It was super easy to set up and get running, and the dashboard is really straightforward to use. The support team has also been amazing, quick to reply, friendly, and always helpful whenever we’ve had a question or needed help with something. Since we started using it, returns have been way more efficient and less of a headache for our team. It’s saved us a ton of time and made things smoother for our customers too. Definitely recommend it if you’re looking to simplify your returns!

This app responds to all our needs, and was extremely easy to set up. It integrates with all systems we needed, which was difficult to find for a Returns solution. Support is always responsive and helpful!

Our experience with ReturnGO Returns & Exchanges has been nothing short of exceptional, from the moment we onboarded to now. They have consistently exceeded our expectations with their outstanding service. The onboarding process was seamless, and their support team has always been accommodating, providing assistance 24/7 via live chat and email. The app itself is packed with excellent features that truly enhance the returns and exchanges process for both customers and sellers. One of the standout features for us is the customizable return portal—it's incredibly flexible and can be tailored to our brand’s needs. The incentivized return options have been a game-changer. The portal is also very straightforward, customer-friendly, and easy to navigate, making it a breeze for both our team and our customers. What we love most is how intuitive the platform is—it doesn't take long to get everything set up, and the ongoing experience is smooth. The plan costs are predictable, and the best part is that you’re always in control, without worrying about hidden fees or surprises. ReturnGO truly makes returns and exchanges hassle-free, allowing us to focus on growing our business while they take care of the rest. We couldn’t be more pleased with their service, and it’s been a joy to partner with such a reliable and customer-centric app. Highly recommend it!