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Customer reviews: ReturnGO Returns & Exchanges

Develop by ReturnGO

ReturnGO simplifies returns and exchanges for Shopify merchants, automating workflows to save time and boost customer satisfaction. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (331)

Overall rating
4.9

What Merchants Think

"ReturnGO Returns & Exchanges" is highly regarded by many merchants as an effective solution for managing returns and exchanges, offering an intuitive and customizable platform that has significantly streamlined their operations. While the onboarding may initially be challenging, the support team is consistently commended for their responsiveness and helpfulness, making the overall experience positive for users.

Key Strengths

  • Exceptional customer support, frequently praised for being fast, knowledgeable, and available 24/7.
  • Customizable return processes that align with various business needs.
  • Seamless integration with shipping apps and platforms like Amazon.
  • Competitive pricing with no hidden fees.
  • Improved customer experience leading to higher rates of exchanges over simple returns.

Common Concerns

  • Initial setup and configuration can be confusing for some users.
  • Limited customization in some UI elements, such as emails and labels.
  • Issues with specific integrations, such as automated DPD return labels within certain regions.
  • Concerns about certain functionalities, like incorrect handling of product exchanges affecting accounting.
  • Complaints about billing issues post-uninstallation of the app.

Final Thoughts

Overall, "ReturnGO Returns & Exchanges" is highly recommended by many merchants for its feature-rich platform and outstanding customer support. While there are some concerns regarding integration and billing, the benefits of the app in improving return processes and maintaining customer satisfaction make it a valuable tool for e-commerce businesses. Its continuous development and commitment to customer service suggest a promising outlook for its ongoing use and application.

Infantinibaby

Jun 19, 2025  on Shopify

Agent was very helpful. However, there are a few things that, as a store owner, I simply do not understand. Most important to me is that a gift can be exchanged for a credit. in your system, RMAs are set to be sent to the person who ordered the product. There needs to be an optiion for a gift recipient to request an RMA with the RMA being sent to them, not to the the person who sent them the gift. It is quite embarrassing for a giftee to be informed by the gifter that they received an RMA for a return on the gift they sent.

Siella

Jun 04, 2025  on Shopify

The app is great. Our returns are seamless and we can collect our return data easily. The customer service (chat) is efficient at resolving problems!

Descendant of Thieves

Jun 04, 2025  on Shopify

I had a great experience with Carla. She was fast with the response I need and send me very clear steps I need to follow to fix my issue.

HUNDRED

May 26, 2025  on Shopify

ReturnGO has honestly made a huge difference to our returns process. It was super easy to set up and get running, and the dashboard is really straightforward to use. The support team has also been amazing, quick to reply, friendly, and always helpful whenever we’ve had a question or needed help with something. Since we started using it, returns have been way more efficient and less of a headache for our team. It’s saved us a ton of time and made things smoother for our customers too. Definitely recommend it if you’re looking to simplify your returns!

Vlisco

Apr 09, 2025  on Shopify

This app responds to all our needs, and was extremely easy to set up. It integrates with all systems we needed, which was difficult to find for a Returns solution. Support is always responsive and helpful!

Rúngne

Apr 07, 2025  on Shopify

Our experience with ReturnGO Returns & Exchanges has been nothing short of exceptional, from the moment we onboarded to now. They have consistently exceeded our expectations with their outstanding service. The onboarding process was seamless, and their support team has always been accommodating, providing assistance 24/7 via live chat and email. The app itself is packed with excellent features that truly enhance the returns and exchanges process for both customers and sellers. One of the standout features for us is the customizable return portal—it's incredibly flexible and can be tailored to our brand’s needs. The incentivized return options have been a game-changer. The portal is also very straightforward, customer-friendly, and easy to navigate, making it a breeze for both our team and our customers. What we love most is how intuitive the platform is—it doesn't take long to get everything set up, and the ongoing experience is smooth. The plan costs are predictable, and the best part is that you’re always in control, without worrying about hidden fees or surprises. ReturnGO truly makes returns and exchanges hassle-free, allowing us to focus on growing our business while they take care of the rest. We couldn’t be more pleased with their service, and it’s been a joy to partner with such a reliable and customer-centric app. Highly recommend it!

Alexis

Apr 04, 2025  on Shopify

ReturnGO is a good app that does what we need it to, but the support is what really brings the service to the next level. Mike, in particular, has gone above and beyond in making sure our returns process is optimized. He is truly an A+ representative of the company.

Noble Pillow

Apr 03, 2025  on Shopify

Customer service is responsive and very helpful when encountering problems and helping with solutions.

KindTail

Mar 26, 2025  on Shopify

Switched from Loop to ReturnGO, has a lot of features that Loop has, even has a similar dashboard. Saving thousands compared to Loop on a yearly basis. Very happy with it.

TwentySix

Mar 20, 2025  on Shopify

The best return app for any shopify business! loads of option and easy customer experience - must have for your shopify store!

Sound Healing LAB

Mar 18, 2025  on Shopify

I've been using the ReturnGo App and worked with their team for over a year now (Junessa and Mike). It was an incredible experience. I've never thought the customer support could be so impressive! From initial set up to minor and major tweaks - you can achieve all that in real time quickly and efficiently using Live Chat or hoping on a screen share call (all FREE of charge!). I love how it helps our customers to easily get the return labels and submit return requests, leaving our team focused on things that require attention.

Emma® Canada

Mar 11, 2025  on Shopify

Customer Support is always 1000/10. I like how they are following up with the concerns and quickly available to assist.

quickz-it

Mar 09, 2025  on Shopify

Après avoir testé beaucoup d'application de retour. ReturnGo est la meilleure du marché. L'équipe est réactif et l'interface très facile d'utilisation. Je recommande à 100%

mygarminband

Mar 06, 2025  on Shopify

Je recommande l'application pour son efficacité et les possibilités qu'elle offre (retour, modification de commande, suivi). La mise en place est assez facile, et le support est disponible pour répondre à nos questions.

Sunday Silks

Feb 20, 2025  on Shopify

The App is very intuitive and the onboarding support is great! Junessa supported me through the process and ensured all setup was correct.

LePetiteMarie

Feb 20, 2025  on Shopify

La asistencia técnica es de las mejores que he visto, no tardan en responderte y ayudarte en lo que haga falta.

Mme L'Ovary

Feb 18, 2025  on Shopify

Great overall experience with app. Support is quick and effective. Would definitely recommend to small shops looking for a return and exchange solution.

Reflo

Feb 14, 2025  on Shopify

I had a question about setting up regional returns (US to US hub, UK/EU to UK/EU warehouse). The support was incredibly helpful, providing clear and concise instructions. They resolved my issue quickly and efficiently. I really appreciate their expertise and prompt assistance.

Jude Connally

Feb 14, 2025  on Shopify

ReturnGO is an intuitive and efficient solution for streamlining returns and exchanges. Its seamless integration and user-friendly interface make it an invaluable tool for our business. What truly sets it apart, however, is its outstanding customer support—particularly Junessa, whose expertise, responsiveness, and dedication ensure a smooth experience. Highly recommended

ZOU XOU

Feb 06, 2025  on Shopify

A little confusing to configure, but the support is always available and super helpful and knowledgeable.

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