Excellent support team — they provide very quick responses with detailed and accurate explanations. It’s a pleasure working with them!

This returns portal has been a great addition to our website. This is making the return process easier for staff and customers. You can customise it to suit your return process and all of the staff have been really helpful throughout. The aftercare support has been good too and they have been quick to help with any queries/teething issues that we have had. Their email replies to any queries feature detailed step by step instructions so that you can make the changes, meaning that you have a better understanding of how it works. Thank you ReturnGo!

Great support team! Super professional with high availability and care to every issue. The app itself very easy and friendly for the usres.

Very helpful and kind! Explained everything perfectly for me to understand and was very patient and resolved the "issue" I was having. thank you :)

Customer service is amazing, my first time creating my shopify website myself and integrating a returns portal so I needed alot of assistance and Chris was great! Their chat feature is super useful. Thank you!

ReturnGO has been a game-changer for our business. The platform is intuitive, reliable, and makes managing returns and exchanges seamless for both our team and our customers. What I appreciate most is how customizable it is - we’ve been able to tailor the return flow to match our policies perfectly. The customer support team is outstanding - responsive, knowledgeable, and always willing to go the extra mile to make sure everything runs smoothly. It’s rare to find a company that not only provides a great product but also consistently delivers exceptional service.

The onboarding process is super seamless and don't beat around the bush with your onboarding call, unlike other brands that mask their pricing till the end of the call. Rav was super helpful with onboarding set up and Chris from customer support provided fast solutions. Overall, highly recommend this app for those starting out, as their pricing is reasonable and customer support is outstanding!

I'm so so happy with Nikki! She answered all of my questions and made sure that everything is correct! Consider a raise for her :)

The team at ReturnGO are always very helpful and always seem to be available in real time which is great!

Beware if you want to use this for the Amazon MCF integration that ReturnGo are advertising. The MCF integration does not work - full of bugs and errors, and has a severe limitation that it can't support more than one Amazon marketplace at a time. I have contacted support several times and they show zero interest in improving the MCF integration. The app may work well for other returns types, but not for this.

We thoroughly enjoy using ReturnGO within our Shopify integration for our business. Our Team Members and our Customers find it easy to use, plus our customers can initiate a return on their end, which helps our Team Members process their return quickly and accurately. Thank You So Much, ReturnGO!

I have experienced excellent customer service through the chat feature, which allows any issues to be resolved within minutes. I’ve remained loyal to ReturnGo from the beginning, and I am glad I did. They are always improving and evolving to provide better service. Without a doubt, it is the best app for handling returns.

Highly recommend! Speedy responses to issues and A+ for their support team that actually helps you resolve it.

Chris is fantastic, and the entire team consistently go above and beyond to support us whenever we need. Their expertise is second to none, and there’s a genuine commitment to resolving any issues that come up. I’ve never worked with another SaaS that shows this level of dedication to the service and longevity of their product—it truly sets them apart.

Great Support from Carla! Return GO could save time in processing return and refund Customer Service is A+

Exceptional onboarding process and exceptional support 24/7. Very impressed and happy with the service I've received so far.

We've had zero problems with this app since we installed in a few years ago. Very easy customer experience for our customers. When we want to make changes to our account or policies or shipping methods, they are happy to jump on a call with you and walk you through it. Mike was extremely helpful when i had to reach out for additional assistance. Would for sure recommend to brands small and larger.

We've had consistently great experiences with Return Go. The customer service team is always responsive, helpful, and efficient. Issues are resolved quickly and communication is clear. It’s reassuring to know that any problems are handled with care and professionalism. Highly recommend based on the quality of support alone!

Agent was very helpful. However, there are a few things that, as a store owner, I simply do not understand. Most important to me is that a gift can be exchanged for a credit. in your system, RMAs are set to be sent to the person who ordered the product. There needs to be an optiion for a gift recipient to request an RMA with the RMA being sent to them, not to the the person who sent them the gift. It is quite embarrassing for a giftee to be informed by the gifter that they received an RMA for a return on the gift they sent.

The app is great. Our returns are seamless and we can collect our return data easily. The customer service (chat) is efficient at resolving problems!