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Customer reviews: ReturnGO Returns & Exchanges

Develop by ReturnGO

Reviews (353)

Overall rating
4.9

What Merchants Think

"ReturnGO Returns & Exchanges" is highly regarded by many merchants as an effective solution for managing returns and exchanges, offering an intuitive and customizable platform that has significantly streamlined their operations. While the onboarding may initially be challenging, the support team is consistently commended for their responsiveness and helpfulness, making the overall experience positive for users.

Key Strengths

  • Exceptional customer support, frequently praised for being fast, knowledgeable, and available 24/7.
  • Customizable return processes that align with various business needs.
  • Seamless integration with shipping apps and platforms like Amazon.
  • Competitive pricing with no hidden fees.
  • Improved customer experience leading to higher rates of exchanges over simple returns.

Common Concerns

  • Initial setup and configuration can be confusing for some users.
  • Limited customization in some UI elements, such as emails and labels.
  • Issues with specific integrations, such as automated DPD return labels within certain regions.
  • Concerns about certain functionalities, like incorrect handling of product exchanges affecting accounting.
  • Complaints about billing issues post-uninstallation of the app.

Final Thoughts

Overall, "ReturnGO Returns & Exchanges" is highly recommended by many merchants for its feature-rich platform and outstanding customer support. While there are some concerns regarding integration and billing, the benefits of the app in improving return processes and maintaining customer satisfaction make it a valuable tool for e-commerce businesses. Its continuous development and commitment to customer service suggest a promising outlook for its ongoing use and application.

Just Men's Shoes

Sep 22, 2024  on Shopify

We have nothing but good things to say about the customer service! They are always quick to locate the problem and resolve it for us. Junessa was also very professional and polite. Thank you

Só Dança USA

Sep 09, 2024  on Shopify

Their support is suuuuper helpful, they were able to help get my issue fixed in less than 10 minutes. Highly recommend!

Mennillo

Sep 03, 2024  on Shopify

A huge thank you to Carla from customer service. She greatly helped us by working hard on a request that wasn't simple. We now have the solution to our problem! I highly recommend Return-Go.

Fabini.cz

Jul 29, 2024  on Shopify

Great app. Returns take a lot of time from our customer support and ReturnGO has helped us to save tons of time. Yes there are some bugs from time to time like everywhere else but their team is always very helpful and all problems are usually resolved within few minutes. Definitely recommend.

Camilla eBoutique

Jul 25, 2024  on Shopify

Reyn was quick at replying to my issues. I will be sure to contact Reyn again if we have any other issues. Thank you for your help!

Chief Upland

Jul 23, 2024  on Shopify

Great features and more importantly supported with quick and knowledgable service. Easy to set up and easy for customers to use and understand.

Durnin Farm and Ranch Wear

Jul 17, 2024  on Shopify

I have received excellent customer service and onboarding. Turnaround time with customer support and the ability to video chat with their team has been incredibly helpful!

MARION Maternity

Jul 15, 2024  on Shopify

Amazing! The app works well and the team is very helpful. Junessa especially went above and beyond today to literally build a custom offer to limit returns for me. She spent much more time than I would have expected and created something absolutely perfect for my site. Thank you, Junessa! You have made me a loyal customer. :) -Joy

MahaShe

Apr 08, 2024  on Shopify

Works as you would expect it to, we tested several before settling on this one which gave us the best capacity for the customisation that we needed. It has made our return process very simple and efficient for our customers and staff, and the support is excellent, always quick and easy to follow, I highly recommend it, thank you, returngo!

Blue Sky Day the Label

Apr 05, 2024  on Shopify

I could not be happier with the customer service provided by ReturnGo. I'm starting my own business and have never done something like this before so I have a lot of questions! The ReturnGo team is always really quick to respond and explains things in simple terms so I can understand them which is so helpful. Nothing is too much trouble! Highly recommend.

Koop

Mar 22, 2024  on Shopify

NOT A GREAT APP. Impossible to generate a return label, and the only customer service provided was to check my settings. Really hard to understand, not user-friendly, and poor customer service. There's plenty of app to handle your returns - do yourself a favor and choose another one.

MegbyDesign

Feb 01, 2024  on Shopify

Such an easy and customisable returns portal. The customer service is absolutely next level. I would recommend ReturnGO to absolutely everyone.

STAY WEAR

Jan 08, 2024  on Shopify

The customer service I've experienced is phenomenal! They are so fast and they fix any issues I might run into perfectly!

Mabel Chong

Jan 07, 2024  on Shopify

Great product, very flexible, does what it's supposed to do and does it right. Simple to setup. And absolutely AMAZING, stellar customer support. Very responsive, won't waste your time, gets straight to the point, helpful - turns out if wasn't a problem with the app but a mistake of our staff.

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