iF Returns & Exchanges

Develop by Shopify

Free plan available

Transform returns into exchanges and new sales

Customizable branding

Transforms returns into sales

Presents full product catalog

Automates refunds

Streamlines customer service

Triggers-based automation

Configurable return options

Country-specific configurations

Offers negotiated carrier rates

About iF Returns & Exchanges

Launched Oct 17, 2023

Built by Shopify

Address

RE2 Limited, 128 City Road, London, ENG, EC1V 2NX, GB

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Reduce refunds transforming them into exchanges and new sales and eliminate manual work

Reduce refunds transforming returns into a sales driver, presenting your full product catalog to incentivize exchanging or buying new products. Automate refunds based on triggers and streamline customer service with full traceability and information of the process. Configure the portal to show different return and refund options per client or country and integrate your carrier or use our negotiated rates our negotiated rates for +200k drop-off points world wide

Incentivize exchanges and new sales by offering your full product catalog
Optimize operational cost configuring pricing, return, refund method workflows
Configure brading and return policies to generate a fully brand-like experience
Automate via rules and triggers to generate refunds, exchanges and re-stocking
Synchronize transportation and refund operations with any 3PL, WMS or ERP

Pros

Transforms returns into sales opportunities by incentivizing exchanges or new purchases through a full product catalog presentation
Automates refunds and streamlines customer service with full traceability and detailed process information
Customizable portal features allow for different return and refund options depending on the client or country
Integration with carriers or usage of negotiated rates provides over 200,000 drop-off points worldwide, enhancing logistics flexibility
Automation of refunds, exchanges, and re-stocking through rules and triggers can optimize operational efficiency
Synchronizes seamlessly with 3PL (Third-Party Logistics), WMS (Warehouse Management System), or ERP (Enterprise Resource Planning) systems, ensuring smooth operations
Enables configuration of branding and return policies to provide a consistent brand-like experience

Cons

The complexity of configuration and integration might require technical expertise, which could be challenging for smaller businesses
Dependence on external carriers and 3PL may introduce vulnerabilities and reliance on third-party service quality
Initial setup costs and time investment could be significant, particularly if extensive customization is necessary

Top Helpful Reviews

My Store

Jun 24, 2024 on Shopify

Designed to streamline and simplify the returns process for both merchants and customers. Here’s a comprehensive review based on its features, usability, and overall effectiveness.

MEXAS

Apr 25, 2024 on Shopify

Aplicación fácil de usar e intuitiva. Si necesitas ayuda, el equipo de IF siempre está dispuesto a brindártela y a explicarte lo que necesites. Le otorga a la tienda mucha profesionalidad y facilita el trabajo, tanto a ti como a los clientes. La recomiendo 100x100

arenaroja

Apr 23, 2024 on Shopify

IF returns ha facilitado muchísimo el proceso de cambios y devoluciones con nuestros clientes. Es una aplicación super útil ya que se pueden gestionar los cambios y devoluciones de una manera mucho más fácil y clara con unos pocos de clicks. Gracias a IF returns también hemos notado que muchos clientes optan por el cambio antes de hacer devoluciones gracias al sistema para retener el dinero en tienda. En general 100% recomendable.

Muscari Collection, S.L.

Apr 19, 2024 on Shopify

100% Recomendado. Siempre están haciendo cambios y mejorando para ayudar a que el trámite de las devoluciones sea lo más sencillo posible tanto para el cliente como para la empresa

Custi Mikelo

Apr 09, 2024 on Shopify

Perfecta! Muy fácil de utilizar tanto para la empresa como para el cliente, el cliente queda súper satisfecho que es el objetivo de esto, por lo que muy contento hasta el momento, atención al cliente también súper top! Enhorabuena!

R.a. Boutique

Mar 19, 2024 on Shopify

DI-SA-STRO-SI Azienda che si è presentata bene dopo un call ottime prospettive di fare bene il loro lavoro. Nel pratico un problema dietro l'altro, non ha funzionato un giorno e ho ricevuto recensioni pessime dai clienti. Da evitare.

BREAD&BOXERS

Mar 18, 2024 on Shopify

100% recomendable. Todos los comentarios hablan de los grandes beneficios de esta aplicación. Totalmente de acuerdo con todos, pero lo mejor de todo no es su aplicación, sino la grandísima eficiencia de la gente que trabaja en la atención al cliente.

HUMO DE LECHE SL

Mar 04, 2024 on Shopify

Me encanta esta app y el servicio que da es excelente. La atención al cliente es buenísima, tanto Sol como Almudena están siempre a tu disposición para poder ayudarte en lo que sea. La recomiendo 100%.

Gobik

Feb 08, 2024 on Shopify

100% Recommended, This App adapts very well to all types of stores and technological requirements that in our case we had. With a highly qualified team that helps you at all stages. It solves the problem of managing exchanges and returns in a simple way for the store and the end user.

boníssima

Feb 05, 2024 on Shopify

Una muy buena app, le da a tu tienda mucha profesionalidad y te facilita el trabajo a ti y a los clientes, le da muchas opciones al cliente para sus cambios y devoluciones y es algo que valoran mucho.

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