Customer reviews: ZigZag Returns & Exchanges

<h3>What Merchants Think</h3> <p> Overall, merchants are quite satisfied with "ZigZag Returns & Exchanges," noting its ability to streamline the returns process and enhance customer experience. Many praise its user-friendliness, effective support team, and the ease with which it integrates into their operations. </p> <h3>Key Strengths</h3> <ul> <li>Ease of use for both merchants and customers</li> <li>Effective in automating the returns process</li> <li>Excellent customer support team that is prompt and helpful</li> <li>Customizable text options on the returns page</li> <li>Integration with a variety of courier options</li> </ul> <h3>Common Concerns</h3> <ul> <li>Glitches with the appearance of the returns portal/landing page</li> <li>Issues with alignment on mobile devices</li> <li>Some minor technical issues that require support intervention</li> </ul> <h3>Final Thoughts</h3> <p> "ZigZag Returns & Exchanges" receives positive feedback for its capabilities in simplifying returns and providing valuable support, making it a critical tool for merchants. Despite minor technical concerns, the app remains a robust solution for managing returns efficiently. </p>

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Reviews (421)

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What Merchants Think

Overall, merchants are quite satisfied with "ZigZag Returns & Exchanges," noting its ability to streamline the returns process and enhance customer experience. Many praise its user-friendliness, effective support team, and the ease with which it integrates into their operations.

Key Strengths

Ease of use for both merchants and customers
Effective in automating the returns process
Excellent customer support team that is prompt and helpful
Customizable text options on the returns page
Integration with a variety of courier options

Common Concerns

Glitches with the appearance of the returns portal/landing page
Issues with alignment on mobile devices
Some minor technical issues that require support intervention

Final Thoughts

"ZigZag Returns & Exchanges" receives positive feedback for its capabilities in simplifying returns and providing valuable support, making it a critical tool for merchants. Despite minor technical concerns, the app remains a robust solution for managing returns efficiently.

Lisou

Mar 11, 2025 on Shopify

Very straight forward platform to use. Great to ease the workload of our customer service team. Good courier options for returns.

The Learning Tower Company

Mar 07, 2025 on Shopify

Good app. Takes care of our low volume returns easily. It has been enhanced with the addition of more carriers recently in the UK. Some glitches with the appearance of my "returns portal" / landing page in terms of font etc, but on the whole we couldn't live without it!

Triangl

Feb 21, 2025 on Shopify

The app is highly functional, and I was very impressed with the excellent support team. Their assistance was prompt and helpful, making the experience even better.

Aarabhi London

Jan 28, 2025 on Shopify

The app is great, easy to use for me and my customers and the customer service is quick and helpful!

Miss Match Group Inc.

Sep 26, 2023 on Shopify

We had a problem with the alignment of the returns center on mobile & Caroline and her team were able to fix it in a timely manner! LOVE this app, makes the return process so easy for us + our customers & the support team really is there to solve any issues! Thank you so much!

Air & Grace

Aug 30, 2019 on Shopify

Great app that has simplified our returns process and given the customers a better experience. We've always found the team to offer friendly and helpful customer service!

Devoted

Aug 28, 2019 on Shopify

Very very very helpful. Easily track returns/exchange. Send automated emails. Archive returns which are no longer required.

The Wantsies

Nov 06, 2018 on Shopify

Wow! This app is a lifesaver to keep track of returns. It is easy to install and the text is customizable on the returns page. The customer sees specific instructions and easily can return without problems or questions. Each return links to the order for easy refunds. Thank you! TheWantsies.com

Hamilton And Hare Ltd

Jun 13, 2018 on Shopify

Clicksit has allowed us to fully automate the customer return journey, and offer the CollectPlus return service.