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Customer reviews: Sami B2B Wholesale Pricing

Develop by samita.io

Shopify Wholesale Sami simplifies B2B selling by managing wholesale orders, tiered pricing, and customer portals. This review covers real user experiences, key features, and potential drawbacks to help merchants decide if it’s the right fit for their business.

Reviews (616)

Overall rating
4.9

What Merchants Think

Overall, merchants are highly satisfied with the "Sami B2B Wholesale Pricing" app. Many appreciate its ease of use, extensive functionality, and excellent customer support, frequently highlighting its role in transforming their retail stores into efficient B2B platforms. The app is praised for being user-friendly and offering significant value, especially given its free cost.

Key Strengths

  • Outstanding customer service and support, especially by Haley
  • Simplicity and ease of setup and use
  • Comprehensive features such as tiered pricing, volume discounts, and wholesale registration
  • Seamless integration and customization options
  • Free of charge, offering significant value compared to paid alternatives
  • Detailed documentation and responsive support team

Common Concerns

  • Compatibility issues with other installed apps
  • Occasional technical glitches and bugs
  • Performance impact on page load speeds
  • Time zone differences affecting support responsiveness
  • Lack of US-based support

Final Thoughts

The "Sami B2B Wholesale Pricing" app is generally well-received, with many users recommending it for its comprehensive features and exceptional customer support. Despite some technical issues and compatibility concerns, the app's free cost and user-friendly nature make it a preferred choice for many Shopify merchants looking to streamline their wholesale pricing strategies.

Rolling Buddy

Jan 16, 2025  on Shopify

Highly recommend for brands beginning wholesaling. The tool is intuitive and efficient. Their support team is also quick and helpful. Shout out to Haley and their dev team for helping us figure out an installation issue within the day of reaching out!

סטילטו ציוד לפירסינג ישראל

Jan 16, 2025  on Shopify

So far extremely pleased! This app is just as good any of the other paid apps on shopify, and the customer service is absolutely amazing!! I had a couple of issues in the beggining and the developers were more than happy to help assist and fix them for me. I even requested some customisation and they did that for me no problem. Highly recommend this app and anything else coming from Samita!

JessicaHandmaker

Jan 16, 2025  on Shopify

I originally thought that free software would be perfunctory, but the customer service this time responded very quickly, with a very good attitude, and solved the problem very professionally. As expected, professional matters should be handed over to professional teams. I am very satisfied with this software.

shop51.ch

Jan 15, 2025  on Shopify

Haley die Sachbearbeiterin hat eine exelente Arbeit geleistet und mir geholfen wo es geht obwohl wir 7h Zeitunterschied haben. Also das war ein sehr guter und Persönlicher Service den Sie mir gegeben hat.

LeilaCools

Jan 14, 2025  on Shopify

There have been some issues, as is normal with a free beta app. Customer support has been responsive but it's been somewhat exhausting and time consuming to communicate about a problem with basic functionality, which has now been fixed. I'm only using the order form section of the app. At his early stage, I would not be comfortable using the entire app because it seems ambitious but I wish them the best and hope that the beta testers are grandfathered in when it becomes a paid app.

Opus Vita

Jan 14, 2025  on Shopify

Absolutely fantastic app and its free! Super easy to use and the support is A++++ Options for tiered pricing, discounted pricing etc. Easy to install and embed into your store. Keep the good work up and please keep it free. Well done :)

Now Oasis

Jan 14, 2025  on Shopify

By far the experience is great, basically got all we need to integrate wholesale with our current store, Haley's timely support is really impressive! Thanks!

Leap Boards

Jan 13, 2025  on Shopify

Had excellent support! Just what I needed. They helped me get integrated so quickly. Being new to Shopify Haleys support was a relief. I will be using their app for a long time to come.

Sportiq

Jan 13, 2025  on Shopify

So far this has worked more seamlessly than i thought. I researched a few apps for a specific functionality of fixed price discounting across a range of different products and price. The app allowed this as well as meeting logical wholesale customer requirements. The customer service is very responsive, the integration is quite easy and the implementation on my website has 0 bugs, the pricing updates every price field across all templates and sections seamlessly without breaking any fonts or page layouts. So far can't fault this app.

The Playdough People

Jan 13, 2025  on Shopify

This is a great app and was easy to set up. The team was quick and responsive with my questions. I could set up the minimum order quantities per product that I needed to sell for wholesale and got my site set up the way I wanted it to be.

hotel-wings

Jan 13, 2025  on Shopify

The functionality is top - notch. It offers a wide range of features that perfectly meet my needs. Whether I'm [describe a key task], the app handles it with ease. The tools are intuitive, and I can quickly accomplish what I want without any hassle.

Megagen Oceania

Jan 12, 2025  on Shopify

I started using the free version without much expectation, but it turned out to work perfectly for the features I needed. When an issue came up, I spent several days trying to resolve it on my own. After reading the great reviews, I decided to reach out for support. Haley responded incredibly quickly, in less than a day, and provided exceptional help. Communication was smooth, they were kind, and most importantly, they understood exactly what I needed and resolved the issue perfectly. To show my support for this company in any way I can, I’m leaving this review. This app is highly recommended!

Kat Scrappiness

Jan 12, 2025  on Shopify

After some issues with personnel and setup difficulties, we were able to get it working correctly and I'm hoping this app will work for us. I will update the review once I've tried it out in real time.

Fog-X

Jan 09, 2025  on Shopify

Haley was amazing help me set up. Just a couple glitches, but easy to fix. The app is simple, exactly what I need and versatile enough for future changes. Thanks for a great app!

EDEN + ASH

Jan 08, 2025  on Shopify

This app has all the functions I need and the best thing is that it's free with amazing customer support. Highly recommend this app!

UFO Rolls

Jan 08, 2025  on Shopify

Just started using it now, but so far so good. Seems intuitive to use and free. Haley is awesome at customer service as well!

Ethical Nutrition

Jan 08, 2025  on Shopify

The app itself looked great but the quick order form didn't work on our store due to not being compatible with other apps installed - which is going to be a really common occurrence. You hope their dev team could help figure this out. The Sami team just said they couldn't help us so we had to delete the app. If the app works with your tech stack then I'm sure it could be great but cannot fully assess.

Foliendealer.com

Jan 07, 2025  on Shopify

I replaced a wholesale app I had been using for a long time with this one. After a quick adjustment by the developers, this app now works perfectly. Special thanks to Haley for the super-fast chat support!

Kat Scrappiness

Jan 07, 2025  on Shopify

I am having issues getting this app set up and working correctly but that's not the reason for my rating. The reason for my rating is that customer service accused me of "yelling" at them and blaming them via email when I did no such thing. I simply explained what was happening and asked for help. I'm really confused and appalled that they said this to me. If this situation gets resolved I will edit my rating but for now, any company that jumps the gun and accuses their customers of something like this deserves a low rating. Please be more professional and don't assume someone is "yelling" in email when they are simply asking for help.

Dizzy Dog Collars

Jan 06, 2025  on Shopify

First of all the fact this app is free /beta blows my mind. It performs SO much better than paid apps I’ve used in the past , and the support is far superior. It has everything I need and more, and it’s so simple. I had another app that was clashing with it and their support had it fixed for me in no time. Can’t gush enough about how good this app and support is. Haley was brilliant support. Download it, it’s free and it works.

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