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Customer reviews: Upsell & Cross Sell — Selleasy

Develop by Logbase

The Upsell & Cross-Sell Kit app helps Shopify store owners boost revenue by recommending relevant products to customers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,855)

Overall rating
4.9

What Merchants Think

The "Upsell & Cross Sell — Selleasy" app is widely praised by merchants for its user-friendly interface, seamless integration into Shopify, and effectiveness in increasing average order value. Merchants appreciate its simplicity and the invaluable support from the customer service team. Overall, the app is considered a reliable solution for executing upsell and cross-sell strategies effortlessly.

Key Strengths

  • Exceptional customer service support, often highlighted for responsiveness and effectiveness.
  • User-friendly and easy to integrate with Shopify stores.
  • Highly customizable offers that suit individual store needs.
  • Increases average order value effectively with upsell and cross-sell options.
  • Fast and efficient handling of technical issues and custom requests.

Common Concerns

  • Some merchants mention pricing concerns, specifically related to charging based on total store sales rather than usage of the app-specific features.
  • Occasional issues with integration and functionality, though often resolved quickly by support.
  • Limitations with the free version, as some essential features may require paid plans.

Final Thoughts

The "Upsell & Cross Sell — Selleasy" app is highly recommended by its users, particularly due to its efficiency in boosting sales and the outstanding support team assisting users. While there are some concerns about pricing and certain functionalities, the positive feedback regarding its ease of use and the effectiveness of customer service indicates that it is a valuable tool for Shopify merchants seeking to leverage upsell and cross-sell techniques.

Moose

Jul 24, 2024  on Shopify

Great app and the customer support is amazing, so quick to implement changes. Thanks Sudhan for brilliant service.

Manó Füzet

Jul 23, 2024  on Shopify

Selleasy is really great tool. Would definitely recommend! Also would like to highlight the quick and professional support from the team! Thank you Suki for your help:))

Next-Step Stool

Jul 22, 2024  on Shopify

Easy to use and set up. Annie from Customer Service helped us with displaying our add-ons on the home page, thank you!

Lido Radio Products

Jul 22, 2024  on Shopify

Had an issue that I could not figure out. I contacted customer support and they fixed it in 2 minutes, now selleasy works great!

Kids Closet

Jul 22, 2024  on Shopify

Annie from Logbase provided fantastic support. She heard our issue and suggested customisation which worked extremely well and was implemented the same day.

輸入バレエ用品専門店 アプローズバレエ

Jul 18, 2024  on Shopify

I am looking for an upsell app that can handle multiple custom products. During the demo, Sudhan clearly proposed a solution for us. Since each store handles different products, I believe asking them which upsell feature is best is the optimal approach.

925 Digital Sistah

Jul 18, 2024  on Shopify

Febin was very helpful in assisting me to set up my store properly. The app is very user friendly. Very important in collecting more revenue with the popups and add-on features

Installatie-shop.nl

Jul 17, 2024  on Shopify

Nice and user friendly app. I had a question and send a chat. In a few minutes my question was answerd and my request is fullfilled. Very good support!

Project-PLRHD-DIGILUX

Jul 12, 2024  on Shopify

There are tons of apps out there that does a similar thing to this app but what really make this app shine is how easy it is to setup plus a really good support team not just live chat. they allow you to book zoom meeting and fix whatever you have! and this by far one of the very few apps that does this zoom calls which makes this app way better than the rest!

Turtle's Hoard

Jul 11, 2024  on Shopify

Note that Logbase will say it is 'pay per use', but actually charges per month based on TOTAL sales

ZDecals

Jul 10, 2024  on Shopify

Service is unreal... I'm not sure how they do it but it's incredible. Need a little change, boom! Done.

EST Camp

Jul 10, 2024  on Shopify

I needed assistance with the app, and styling of the widget specifically. Trissha contacted me back after submitting an email request and resolved my issues. The app is easy to use and Trissha was excellent. Thanks again!

The Popsie Fish Company

Jul 10, 2024  on Shopify

We have a custom theme and this app works well with it! We have seen an increase in our add-on purchases since installing Selleasy.

Casaveve

Jul 09, 2024  on Shopify

Dhina was the best. He took the time to understand my problem and provided a solution for all. I have had a very positive experience overall and with Dhina.

Buds-Sports Europe

Jul 09, 2024  on Shopify

Très bonne appli avec d'énormes possibilités de réglages/personnalisation. Et pour ne rien gâcher l'équipe de développeurs est très réactive. A recommander !

Red Dragon Darts

Jul 09, 2024  on Shopify

The product does exactly what is needed, the support service to get the app up and running to our needs was excellent,

Decibullz

Jul 08, 2024  on Shopify

Simple and easy to implement into our site, and top-notch customer service helped me every step of the way. Highly recommend.

CasaCapture

Jul 08, 2024  on Shopify

I had a great experience with Sudan on the setup zoom call. He was very patient and helped walk through all the features to setup the app on my new site. Great service and person to work with.

BPG Radiocomunicazioni Srl

Jul 08, 2024  on Shopify

Beware that this app doesn't work for Iphone. Specifically, if you have different offers the first upsell pop up doesn't show up. The customer service doesn't care about your problem.. they said they were going to share this problem with their technician but nothing has been done and I haven't received a single e-mail from them. The zoom call was completely a waste of time, the staff didn't know what to do.

Turtle's Hoard

Jul 07, 2024  on Shopify

Logbase defrauded me with selleasy. When I signed up I agreed to "pay-per-use charges" which kicked in at 100 sales or more (I have the email, the terms are clear). They later changed the terms to be a monthly charge on any shop which had 50 sales or more (regardless of whether or not the app was used). I did not agree to this change of terms, but they silently charged me monthly, even when the app was not enabled. Because of these fraudulent charges, I recommend you stay away from Logbase. They do not do business in good faith.

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