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Customer reviews: TxtCart: SMS Marketing & AI

Develop by TxtCart

Reviews (223)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "TxtCart: SMS Marketing & AI" for its effectiveness in recovering abandoned carts and boosting sales. The app's ease of use and impactful results have been frequently highlighted, with many praising the customer service for being responsive and knowledgeable. However, some concerns about billing and pricing structures have been raised.

Key Strengths

  • Effective cart recovery, boosting sales and conversions.
  • Excellent customer support, frequently praised staff, including individuals like Juan, Rachel, and Sara.
  • Easy setup and user-friendly interface.
  • High ROI and positive impact on business revenue.
  • Increases customer engagement with personalized SMS conversations.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Complaints regarding high commission rates on sales and attribution tactics.
  • Some users report challenges in cancelling subscriptions and obtaining refunds.

Final Thoughts

Overall, "TxtCart: SMS Marketing & AI" is well-received for its capability to significantly enhance e-commerce sales through effective cart recovery and customer engagement. While the app shines in customer support and user experience, potential users should be aware and cautious of the billing practices and understanding the cost implications.

GLOAR

Oct 27, 2024  on Shopify

Love the app, support is really kind and professional and they respond really fast throught the whole day. Deff recommend it

GLOBALCOMMERCE

Oct 20, 2024  on Shopify

I had an excellent experience with Kyle from TxtCart! He took the time to walk me through the app, explaining all its features in a clear and detailed way. His expertise and patience were much appreciated, and I now feel confident using the platform to enhance my business. Great customer support.

Professor Pickleball

Oct 03, 2024  on Shopify

Works really well and the AI to actually have a conversation with the customer to push conversions is amazing!

LunivA

Oct 02, 2024  on Shopify

TxtCart is awesome. Within the first month of using it it brought in over $10k in rev across all my stores. No point not to have this app downloaded it's easy to set up and brings in free money, definitely recommend.

Affinada

Oct 02, 2024  on Shopify

Fast Response time. I got an accidental charge on my account and they answered all my concerns as well as gave me a refund. The amazing customer service really showed when they informed me about a startup plan I wasn't aware of. So Flexible, so smooth, 100% recommend!

PlayVisionX

Oct 01, 2024  on Shopify

I use this sms recovery app on all my stores. Super easy set up, starts recovering carts immediately without you having to do anything, AI features are awesome as well. Would highly recommend for brand new stores and existing brands

ThrowBakk Clothing

Oct 01, 2024  on Shopify

Other companies require you to have a high level of marketing and tech knowledge to get their SMS marketing platform to work. TxtCart Just works! setting up my first campaign was a breeze and I have not looked back ever sense.

Azara

Sep 30, 2024  on Shopify

just started using it, email support is the best way to receive help, excited to see how this helps.

Reliable Fleet Service

Sep 19, 2024  on Shopify

10/10 Customer Service! The App Didn't work out for me & my needs, So I un installed it, However I was charged for a subscription before I un-Installed the app, I have Txt Cart a quick call, and they were fast to issue a refund. Fantastic Customer Service. The app just didn't end up working out for me.

The Perfect Gizmo

Sep 14, 2024  on Shopify

Wonderful service. They not only assisted me with set up and are extremely quailifed and friendly. Totally recommend!

Affinada

Sep 08, 2024  on Shopify

I got an accidental charge on my account and they answered all my concerns as well as gave me a refund. The amazing customer service really showed when they informed me about a startup plan I wasn't aware of. So Flexible, so smooth, 100% recommend!

US Custom Shirt

Sep 03, 2024  on Shopify

Their customer service is great and they helped me with everything, sales will increase and I will be happy!!!! :)

Snatchella™

Aug 21, 2024  on Shopify

Great support teamWish their app was still "free + usage" but they changed it and it wasn't brought up to me :( so i got charged 3x...but never the less the support team was there to help when i needed them to resolve so good service for sure like probably the best i've encountered on shopify thanks guys will continue to use app in like 3-4 months.. hope the price drops a little though cause that would've had me keep it. Like one app i have is charging $7.99 + Usage and i haven't deleted even when i don't use them and thus far i've ended up paying them hundreds in subscription and then thousands for usage when i do use them..but anything over $10/mo i pretty much delete or find different new comer app.

Hydro Power

Aug 14, 2024  on Shopify

Kyle was very prompt to our first on boarding call and it's way better talking and working with a person that knows english than the latter. I've personally seen a lot of great results with TxtCart and can't wait to see how they can make my brand Crush!

Simply Inked

Aug 08, 2024  on Shopify

Incredibly easy to set up and get started. It does exactly what I needed and I started seeing results instantly. My SMS engagement went up and so did the sales from 2-way conversations. love it! Recommend to all shopify users if you want to boost engagement and revenue.

Gamenetics

Aug 05, 2024  on Shopify

TxtCart has been incredible for us. Within the first 45 days we've been able to add an additional $8,500 in revenue to our bottom line with only a small list of SMS subscribers. Was skeptical to try them out, but have been impressed by functionality and the ease of use. Honestly like a money printer for us and looking forward to seeing how the rest of the year plays out! Definitely recommend.

Valenci.

Aug 03, 2024  on Shopify

So far so good, just installed the app and super easy to setup, just install it, give them access to your store and wait for toll free number and they will start sending out recovery messages for you.

Unplugged Project

Jul 24, 2024  on Shopify

The support staff are intelligent and exceptional. I needed some help with something and effortlessly got it sorted out. 3 quick emails later and my issue was resolved. No lengthy back and fourths.

CurvCentral

Jul 23, 2024  on Shopify

Great service, essential for you business because it's really under the radar. 110% recommend this app and shout out to Sara for the quick and easy support when I needed it

Cool Gear Pro

Jul 22, 2024  on Shopify

Recently installed the app. There are a few setup steps (with great instructions) and the rest is automated. Tested out an abandoned cart and got the text a short time later. Very cool process and looking forward to seeing it in action!

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