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Customer reviews: TxtCart: SMS Marketing & AI

Develop by TxtCart

Reviews (270)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate "TxtCart: SMS Marketing & AI" for its effectiveness in recovering abandoned carts and boosting sales. The app's ease of use and impactful results have been frequently highlighted, with many praising the customer service for being responsive and knowledgeable. However, some concerns about billing and pricing structures have been raised.

Key Strengths

  • Effective cart recovery, boosting sales and conversions.
  • Excellent customer support, frequently praised staff, including individuals like Juan, Rachel, and Sara.
  • Easy setup and user-friendly interface.
  • High ROI and positive impact on business revenue.
  • Increases customer engagement with personalized SMS conversations.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Complaints regarding high commission rates on sales and attribution tactics.
  • Some users report challenges in cancelling subscriptions and obtaining refunds.

Final Thoughts

Overall, "TxtCart: SMS Marketing & AI" is well-received for its capability to significantly enhance e-commerce sales through effective cart recovery and customer engagement. While the app shines in customer support and user experience, potential users should be aware and cautious of the billing practices and understanding the cost implications.

Purrfect Beam

Dec 02, 2024  on Shopify

BEST SUPPORT TEAM EVER, they solved all my issues, gave me good discounts, actually cared abt helping me, useful product, useful service, 10/10

CBD Living

Dec 01, 2024  on Shopify

TXTCART is an amazing tool for Shopify! It’s super easy to use and makes staying connected with customers a breeze. Huge shoutout to Juan and Rachel for their exceptional support—they were incredibly helpful in getting our account set up and running live in no time. Highly recommend!

Giggles And Grab

Nov 28, 2024  on Shopify

Good morning. The rep Juan was very helpful and knowledgeable with my situation and took care of it for me. You don't normally have help like this. Agian thank you Juan.

Auralia's

Nov 26, 2024  on Shopify

amazing customer experience, really fast replies and a very kind man who was very helpful. top top quality

Veldora™

Nov 26, 2024  on Shopify

Support is 10/10, Rohuul solved my problem instantly, and their attention was 10/10! Other apps should learn from this app on how to set up a proper customer service team!

Carholics

Nov 24, 2024  on Shopify

This cart abandonment app has been a game-changer for recovering lost sales! The automated messages are effective yet non-intrusive, helping us re-engage customers (and they do answer to the texts!!) and boost our conversion rates. It's easy to set up and delivers results quickly. We highly recommend!

Golden Hour

Nov 23, 2024  on Shopify

These stars are for their customer service. Rachel did amazing with attending to my issue and resolving it. Her responses were prompt and her help was amazing and greatly appreciated.

belleza

Nov 17, 2024  on Shopify

"Super helpful support team, took care of my issues right away and even helped setup our first BFCM campaign which is very exciting. Highly recommend!"

Lumixora

Nov 15, 2024  on Shopify

The app itself works great! They provide intimate conversations with your customers with their AI tools in any way to recover your sales. The support is very friendly and has helped me to unsubscribe my plan, because I haven't been able to use it. But I will definitely come back to this platform at a higher scale.

coBIO™

Nov 15, 2024  on Shopify

I've been using txtcart on my store for the last few months, and honestly I'm very happy! It has been a game changer in terms of converting those customers that have abandoned cart. The set up is super easy, and their customer support team is responsive and helpful (even on the weekends). I highly recommend!

HeightsDistrict

Nov 13, 2024  on Shopify

Our returns have been amazing. I do not know if we every would have reached these customers if we had not found this app.

Levinea

Nov 07, 2024  on Shopify

We've been using TxtCart for months and it's been great! It's added a lot of revenue on our backend without us lifting a finger.

GLOAR

Oct 27, 2024  on Shopify

Love the app, support is really kind and professional and they respond really fast throught the whole day. Deff recommend it

GLOBALCOMMERCE

Oct 20, 2024  on Shopify

I had an excellent experience with Kyle from TxtCart! He took the time to walk me through the app, explaining all its features in a clear and detailed way. His expertise and patience were much appreciated, and I now feel confident using the platform to enhance my business. Great customer support.

Professor Pickleball

Oct 03, 2024  on Shopify

Works really well and the AI to actually have a conversation with the customer to push conversions is amazing!

LunivA

Oct 02, 2024  on Shopify

TxtCart is awesome. Within the first month of using it it brought in over $10k in rev across all my stores. No point not to have this app downloaded it's easy to set up and brings in free money, definitely recommend.

Affinada

Oct 02, 2024  on Shopify

Fast Response time. I got an accidental charge on my account and they answered all my concerns as well as gave me a refund. The amazing customer service really showed when they informed me about a startup plan I wasn't aware of. So Flexible, so smooth, 100% recommend!

PlayVisionX

Oct 01, 2024  on Shopify

I use this sms recovery app on all my stores. Super easy set up, starts recovering carts immediately without you having to do anything, AI features are awesome as well. Would highly recommend for brand new stores and existing brands

ThrowBakk Clothing

Oct 01, 2024  on Shopify

Other companies require you to have a high level of marketing and tech knowledge to get their SMS marketing platform to work. TxtCart Just works! setting up my first campaign was a breeze and I have not looked back ever sense.

Azara

Sep 30, 2024  on Shopify

just started using it, email support is the best way to receive help, excited to see how this helps.

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