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Customer reviews: TxtCart: SMS Marketing & AI

Develop by TxtCart

Reviews (308)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate "TxtCart: SMS Marketing & AI" for its effectiveness in recovering abandoned carts and boosting sales. The app's ease of use and impactful results have been frequently highlighted, with many praising the customer service for being responsive and knowledgeable. However, some concerns about billing and pricing structures have been raised.

Key Strengths

  • Effective cart recovery, boosting sales and conversions.
  • Excellent customer support, frequently praised staff, including individuals like Juan, Rachel, and Sara.
  • Easy setup and user-friendly interface.
  • High ROI and positive impact on business revenue.
  • Increases customer engagement with personalized SMS conversations.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Complaints regarding high commission rates on sales and attribution tactics.
  • Some users report challenges in cancelling subscriptions and obtaining refunds.

Final Thoughts

Overall, "TxtCart: SMS Marketing & AI" is well-received for its capability to significantly enhance e-commerce sales through effective cart recovery and customer engagement. While the app shines in customer support and user experience, potential users should be aware and cautious of the billing practices and understanding the cost implications.

CHAP-OH

Jan 28, 2025  on Shopify

5 1/2 Stars! Nothing but good things to say about this app. From the moment I needed help, someone answered in less than a minute to give me step by step instructions. Not only was Roohul friendly but he was fast and experienced to take care of me and my shopify store.

Luvo Store

Jan 26, 2025  on Shopify

Their customer support is fantastic—live chat help is always on hand whenever I need it. I was also impressed at how quickly the abandoned cart flow worked: it recovered a sale within just five minutes of being activated with minimal setup required on my end!

Toobs Distribution

Jan 21, 2025  on Shopify

When it comes to customer service TxtCart is at the top of their game. I had a billing issue and they took care of me right away, makes a difference when a company does its best to make you feel like they have your back no matter the circumstance. The App works great and has been a big part of our success this year, give them a shot you won't be disappointed.

Vicci Beauty

Jan 19, 2025  on Shopify

TxtCart has been an excellent addition to our marketing tools for Vicci Beauty. We’ve noticed an increase in conversions, and their customer service has been quick and helpful every step of the way. Highly recommend!

NURSE BABE

Jan 02, 2025  on Shopify

Shoutout to Juan for Rockstar Service! Alright, let’s talk about some real customer service MVP stuff here. Juan from TxtCart Plus seriously knows his game. I hit him up with some issues, and man, did he handle it like a champ. Super quick to respond, and not just with any solutions, but the right ones. Dude was all about making sure I understood what was up every step of the way, which is cool because not everyone takes the time, you know? It’s like having a guide in the wild tech forest. Solid! Big thumbs up for TxtCart Plus for having folks like Juan. They make life a heck of a lot easier. Cheers to Juan for not just doing his job, but crushing it. Highly recommend!

drinkctrl.com

Jan 02, 2025  on Shopify

Only a little over a month in and we have already seen a big influx or revenue that we would not have seen without TxtCart. Def recommend!

IceMan Customs

Dec 28, 2024  on Shopify

Its a very easy to use platform and the support team is amazing. Also the team believes so much in their product that you get a free trial so with that it pays for itself by generating you extra sales. No risk fam. But once you are in and essentially making (free) money I doubt you will ever look any other way. Support team is great. Platform is always getting better and innovating. Txt cart understands that making you more money and keeping their clients happy is what keeps them going. Well done Txt Cart.

Orliani

Dec 26, 2024  on Shopify

TxtCart has been a game-changer for my store. It’s super easy to use, and the real-time SMS chats have helped me recover so many abandoned carts. My sales and conversions have definitely gone up since using it. Highly recommend if you want to boost revenue without much hassle!

Unbloo

Dec 26, 2024  on Shopify

Rachel was very helpful and helped reduce my campaign SMS cost from 3k to $500, appreciate her cooperation!

Manjeri Skincare

Dec 23, 2024  on Shopify

DO NOT INSTALL!!!! THEY LURE YOU IN WITH A FREE TRIAL THEN AUTOMATICALLY CHARGE YOU. THEY CHARGED $2K FOR AN APP THAT WAS INSTALLED FOR LESS < 10 MINUTES AFTER DISCOVERING THE FEATURE THEY ARE ADVERTISING ALL OVER YOUTUBE HASN'T BEEN DEVELOPED YET. SCAM!!!!

Volumane

Dec 19, 2024  on Shopify

Juan is the man, he is amazing and helped with everything. Best live support that Ive had from a shopify app in a long time.

Haute

Dec 16, 2024  on Shopify

One of the best sms apps out there, I have over a 20 roas with my sms campaigns. They also have a boat load of new features releasing like sms support using ai, sms flows. Overall this app is excellent and I can’t wait until all the features are released!

Shop Lunora

Dec 09, 2024  on Shopify

Customer Service was very good and helped me resubmit my toll free number and reset my cart recovery. Highly satisfied! Juan and Rachel were awesome customer service agents.

Verenzia

Dec 02, 2024  on Shopify

They are super responsive, knowledgeable, and always go above and beyond to help with any issues or questions. Using this app has been such a smooth experience, thanks to their incredible support. Highly recommend!

Purrfect Beam

Dec 02, 2024  on Shopify

BEST SUPPORT TEAM EVER, they solved all my issues, gave me good discounts, actually cared abt helping me, useful product, useful service, 10/10

CBD Living

Dec 01, 2024  on Shopify

TXTCART is an amazing tool for Shopify! It’s super easy to use and makes staying connected with customers a breeze. Huge shoutout to Juan and Rachel for their exceptional support—they were incredibly helpful in getting our account set up and running live in no time. Highly recommend!

Giggles And Grab

Nov 28, 2024  on Shopify

Good morning. The rep Juan was very helpful and knowledgeable with my situation and took care of it for me. You don't normally have help like this. Agian thank you Juan.

Auralia's

Nov 26, 2024  on Shopify

amazing customer experience, really fast replies and a very kind man who was very helpful. top top quality

Veldora™

Nov 26, 2024  on Shopify

Support is 10/10, Rohuul solved my problem instantly, and their attention was 10/10! Other apps should learn from this app on how to set up a proper customer service team!

Carholics

Nov 24, 2024  on Shopify

This cart abandonment app has been a game-changer for recovering lost sales! The automated messages are effective yet non-intrusive, helping us re-engage customers (and they do answer to the texts!!) and boost our conversion rates. It's easy to set up and delivers results quickly. We highly recommend!

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