Reviews: TxtCart: SMS Marketing & AI

Name: TxtCart AI: SMS Marketing
Brand: Shopify
SKU: shopify-txtcart-plus-app-by-shopify
Rating: 4.9 (318 reviews)

Customer reviews: TxtCart AI: SMS Marketing

Develop by Shopify

Reviews (318)

Overall rating

4.9

5

373
4

14
3

1
2
1

10

What Merchants Think

Merchants generally appreciate "TxtCart: SMS Marketing & AI" for its effectiveness in recovering abandoned carts and boosting sales. The app's ease of use and impactful results have been frequently highlighted, with many praising the customer service for being responsive and knowledgeable. However, some concerns about billing and pricing structures have been raised.

Key Strengths

Effective cart recovery, boosting sales and conversions.
Excellent customer support, frequently praised staff, including individuals like Juan, Rachel, and Sara.
Easy setup and user-friendly interface.
High ROI and positive impact on business revenue.
Increases customer engagement with personalized SMS conversations.

Common Concerns

Issues with billing transparency and unexpected charges.
Complaints regarding high commission rates on sales and attribution tactics.
Some users report challenges in cancelling subscriptions and obtaining refunds.

Final Thoughts

Overall, "TxtCart: SMS Marketing & AI" is well-received for its capability to significantly enhance e-commerce sales through effective cart recovery and customer engagement. While the app shines in customer support and user experience, potential users should be aware and cautious of the billing practices and understanding the cost implications.

Weston & Finch

Feb 02, 2026 on Shopify

Installation was easy and Customer support friendly!

PDS SHOP

Jan 30, 2026 on Shopify

Top

Ashlyn Lane

Jan 30, 2026 on Shopify

Katie did a fantastic job and help us get set up super quickly. Highly recommend this app!

Michelle Palmer Designs

Jan 30, 2026 on Shopify

renuherbs

Jan 28, 2026 on Shopify

Amazing! Quick service and solved my issue

Vantique

Jan 27, 2026 on Shopify

I received great customer support and fast reply times. I was able to fix a problem almost asap. Would highly recommend for friend!

Clear Revolution Skincare

Jan 26, 2026 on Shopify

Sierra Sydney

Jan 25, 2026 on Shopify

“TxtCart has been unreal. Their customer service is fast, helpful, and actually cares about getting results. Any time I’ve had a question or needed help, they’ve been straight onto it. Highly recommend.”

Tygrix Supplements

Jan 24, 2026 on Shopify

Fire app

Welcome2Mars

Jan 24, 2026 on Shopify

Celore-Savannah

Jan 22, 2026 on Shopify

STX PROMO

Jan 20, 2026 on Shopify

Was having issues with signing up and logging in and the Customer Service Rep Juan from the Online Chat helped me get the problem solved very quickly!

TrueValue Market

Jan 19, 2026 on Shopify

Very forward motivating. Notpushy at all, great service all around :)

Georgina Boutique

Jan 09, 2026 on Shopify

Amazing app to work with! Strong and quick service.

ARMATEQ

Jan 08, 2026 on Shopify

Love this app!

Redlinemods Shop

Jan 08, 2026 on Shopify

Great setup and easy to use! highly recommended.

PureEvals

Jan 08, 2026 on Shopify

TxtCard has been great with recovering a lot of my customers. The AI seems very realistic and the customers love taking the offer!

Chamonix Skin Care

Jan 07, 2026 on Shopify

Pinot Shop

Jan 02, 2026 on Shopify

the Label

Dec 31, 2025 on Shopify

Their customer support is just amazing