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Customer reviews: TxtCart: SMS Marketing & AI

Develop by TxtCart

Reviews (270)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate "TxtCart: SMS Marketing & AI" for its effectiveness in recovering abandoned carts and boosting sales. The app's ease of use and impactful results have been frequently highlighted, with many praising the customer service for being responsive and knowledgeable. However, some concerns about billing and pricing structures have been raised.

Key Strengths

  • Effective cart recovery, boosting sales and conversions.
  • Excellent customer support, frequently praised staff, including individuals like Juan, Rachel, and Sara.
  • Easy setup and user-friendly interface.
  • High ROI and positive impact on business revenue.
  • Increases customer engagement with personalized SMS conversations.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Complaints regarding high commission rates on sales and attribution tactics.
  • Some users report challenges in cancelling subscriptions and obtaining refunds.

Final Thoughts

Overall, "TxtCart: SMS Marketing & AI" is well-received for its capability to significantly enhance e-commerce sales through effective cart recovery and customer engagement. While the app shines in customer support and user experience, potential users should be aware and cautious of the billing practices and understanding the cost implications.

P-powerr

Feb 20, 2025  on Shopify

Hack11 Clothing Co.

Feb 19, 2025  on Shopify

Great Program and even better customer service!

Oliiveway

Feb 17, 2025  on Shopify

Fast and efficient customer service.Roohul was very helpful

Gent's Dresser

Feb 16, 2025  on Shopify

best customer support I've seen from a shopify SMS app. Very easy to setup and a great team to help support through the proccess.

George Poedagar

Feb 14, 2025  on Shopify

Very happy with the service. When I had a problem they also helped me instant!

E- RIDERS EUROPE

Feb 14, 2025  on Shopify

Amazing costumer service, the app works like a charm, have been using for a month and help me recovered a lot of lost sales..

Groomd

Feb 13, 2025  on Shopify

Customer service was very helpful and quick in helping

PrettyPalace

Feb 12, 2025  on Shopify

Very good! Juan was so helpful and kind, and so far this app is easy to use and priced very fairly. The conversations to customers feel personalized and helpful, this is a good app so far.

BondsHealthyproducts

Feb 12, 2025  on Shopify

Juan was very helpful and was there ever time I had a question!!

Kingsire

Feb 12, 2025  on Shopify

GOOD APP GOOD SERVICE

Minorra

Feb 06, 2025  on Shopify

it's been great working experience with txtcart and their team. Their SMS flows does performs way better than any other SMS automation apps out there.

Lenoria

Feb 05, 2025  on Shopify

We've been using TxtCart on a variety of different stores, generating almost 6 figures at an 11x ROI because of this app! I absolutely love it, and the owners are super cool as well. 5/5 stars for me.

Zavion Watches

Feb 05, 2025  on Shopify

great app

BabyNeed ®

Jan 30, 2025  on Shopify

Assistenza eccellente.

Vanity Set Glow

Jan 29, 2025  on Shopify

amazing app! highly recommend

CHAP-OH

Jan 28, 2025  on Shopify

5 1/2 Stars! Nothing but good things to say about this app. From the moment I needed help, someone answered in less than a minute to give me step by step instructions. Not only was Roohul friendly but he was fast and experienced to take care of me and my shopify store.

Benson & Clark

Jan 27, 2025  on Shopify

Love the app. The team helped me set everything up very quickly. Customer service is top notch

Luvo Store

Jan 26, 2025  on Shopify

Their customer support is fantastic—live chat help is always on hand whenever I need it. I was also impressed at how quickly the abandoned cart flow worked: it recovered a sale within just five minutes of being activated with minimal setup required on my end!

HeatTransferStore

Jan 22, 2025  on Shopify

Great app for SMS campaign and great customer service , will continue using.

wags and paw prints

Jan 22, 2025  on Shopify

They was very friendly and on top of the problems I was having. 10/10 recommend.

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