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Customer reviews: TxtCart AI: SMS Marketing

Develop by Shopify
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Reviews (299)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate "TxtCart: SMS Marketing & AI" for its effectiveness in recovering abandoned carts and boosting sales. The app's ease of use and impactful results have been frequently highlighted, with many praising the customer service for being responsive and knowledgeable. However, some concerns about billing and pricing structures have been raised.

Key Strengths

  • Effective cart recovery, boosting sales and conversions.
  • Excellent customer support, frequently praised staff, including individuals like Juan, Rachel, and Sara.
  • Easy setup and user-friendly interface.
  • High ROI and positive impact on business revenue.
  • Increases customer engagement with personalized SMS conversations.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Complaints regarding high commission rates on sales and attribution tactics.
  • Some users report challenges in cancelling subscriptions and obtaining refunds.

Final Thoughts

Overall, "TxtCart: SMS Marketing & AI" is well-received for its capability to significantly enhance e-commerce sales through effective cart recovery and customer engagement. While the app shines in customer support and user experience, potential users should be aware and cautious of the billing practices and understanding the cost implications.

MRE's World

Dec 17, 2025  on Shopify

MIGRIG

Dec 17, 2025  on Shopify

Customer service is fantastic! So far loving the ease of this app.

HER+

Dec 13, 2025  on Shopify

PURE

Dec 12, 2025  on Shopify

The App is really easy to use and effective. The Support team is also extremely fast. I had a response 1 minute after sending my first message.

Crochet Cure

Dec 12, 2025  on Shopify

Coppry

Dec 10, 2025  on Shopify

Nice

Salt and Vinegar

Dec 09, 2025  on Shopify

Getting extra support from a live person is great. They are quick with responding and very helpful. My support person was great!

Organize-Better

Dec 09, 2025  on Shopify

Tiffany Cartier Footwear

Nov 28, 2025  on Shopify

Juan was exceptional! He really went out the way to help me! I absolutely love the customer service

NuWave Botanicals

Nov 27, 2025  on Shopify

This is an awesome app!

The Body Shop Online

Nov 27, 2025  on Shopify

Juan was very helpful and quick with helping me get my sms setup. Great customer service!!

Nextbait

Nov 27, 2025  on Shopify

Fashion Hut Jewelry

Nov 26, 2025  on Shopify

Great App. So refreshing to have help when I need it and feel like I'm not alone setting everything up. Thank you so much!

Skale

Nov 25, 2025  on Shopify

Very great and fast support !

The Christmas Palace

Nov 24, 2025  on Shopify

RBA Skincare

Nov 24, 2025  on Shopify

Very helpful and even expedited our TFN! Special shout out to Juan for personally giving us great service.

dustersden

Nov 23, 2025  on Shopify

They give phenomenal support. I was chatting with someone at 7 am Sask. time. Got all my questions answered.

NOxID

Nov 21, 2025  on Shopify

Katie is awesome! The app helps me convert with ease

Lit Logos

Nov 21, 2025  on Shopify

So far the process has been extremely smooth and the support has been super responsive! Will update the review when I see how the ROI is but so far its looking good! Great 14 day trial too!

Major Prep Apparel

Nov 20, 2025  on Shopify

AMAZING THANKS ALOT

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