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Customer reviews: TxtCart: SMS Marketing & AI

Develop by TxtCart

Reviews (223)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "TxtCart: SMS Marketing & AI" for its effectiveness in recovering abandoned carts and boosting sales. The app's ease of use and impactful results have been frequently highlighted, with many praising the customer service for being responsive and knowledgeable. However, some concerns about billing and pricing structures have been raised.

Key Strengths

  • Effective cart recovery, boosting sales and conversions.
  • Excellent customer support, frequently praised staff, including individuals like Juan, Rachel, and Sara.
  • Easy setup and user-friendly interface.
  • High ROI and positive impact on business revenue.
  • Increases customer engagement with personalized SMS conversations.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Complaints regarding high commission rates on sales and attribution tactics.
  • Some users report challenges in cancelling subscriptions and obtaining refunds.

Final Thoughts

Overall, "TxtCart: SMS Marketing & AI" is well-received for its capability to significantly enhance e-commerce sales through effective cart recovery and customer engagement. While the app shines in customer support and user experience, potential users should be aware and cautious of the billing practices and understanding the cost implications.

OrganiGrowHairCo

Jun 04, 2025  on Shopify

We've tried several SMS platforms, and this one stands out for its simplicity, reliability, and results. The user interface is intuitive, making it easy to set up campaigns, manage contact lists, and track performance in real time. Support is responsive and knowledgeable, and the pricing is transparent—no hidden fees. If you're serious about growing your brand and keeping customers engaged, this SMS app is a must-have.

LovelyLemonCo LLC

Jun 04, 2025  on Shopify

Literally so easy to integrate and they do everything for you without sounding like assholes. Rare. I worked with Juan

Alev

Jun 02, 2025  on Shopify

Just started using TXT Cart and setup was super easy. The dashboard is clean and user-friendly — excited to see how it helps recover abandoned carts. Great support so far too!

Beast

Jun 02, 2025  on Shopify

Juan is very understanding and helpful! Managed to make me understand my billing right away. Would recommend.

Eviora

May 30, 2025  on Shopify

TXT Cart has by far the best and fastest responding support team I’ve ever experienced. Every time I had a question or needed help, they were there almost instantly with helpful, professional responses. On top of that, their abandoned cart recovery system is incredibly effective. We’ve seen a huge increase in recovered sales thanks to their smart and seamless campaigns. Highly recommend TXT Cart to any store owner serious about boosting revenue and customer retention!

Zafinne Jewelry

May 29, 2025  on Shopify

BYREMI

May 20, 2025  on Shopify

Such great customer service! Thank you!

Just Organized Chaos

May 20, 2025  on Shopify

Customer Service has been really good!

VISTA

May 19, 2025  on Shopify

Best SMS app! Juan and support are also very helpful

My Store

May 13, 2025  on Shopify

⭐⭐⭐⭐⭐ "I’m Just Getting Started, But It Feels Right!" I’m just getting started with TxtCart, and I’m really enjoying the experience so far. The setup was quick, and the support team made everything easy to understand. Although I haven’t explored all the features yet, what I’ve seen looks promising. I would say TxtCart is a great place to begin—it's simple, clean, and helpful. I’m excited to see what kind of results I achieve as I continue using it.

Vevelyn

May 13, 2025  on Shopify

So far so good. Great communication.

TokyoPaddles

May 13, 2025  on Shopify

Very helpful. Very kind.

Luvaire

May 09, 2025  on Shopify

i had a problem with my toll free number verification and i reached out to the customer service for help and they were quick with their response. Juan , specifically has been very helpful so far. since i just downloaded the app i'm yet to get the full experience i'll be back to give another review when i do.

Paws & Whiskers - Dog Protection Gear

May 09, 2025  on Shopify

just downloaded the app, but so far so good! staff were very responsive and helpful in getting me set up. Have high hopes for the functionality!

AVILLANT™

May 06, 2025  on Shopify

Love it S2

Firmaline

May 04, 2025  on Shopify

The customer service was excellent! Michelle did a great job with helping me with my issue. I would highly recommend TxtCart to anyone!

4U2Heal

May 04, 2025  on Shopify

5/5

Artemis

May 02, 2025  on Shopify

love it

Vitamin Patch Club

Apr 28, 2025  on Shopify

Basics

Apr 26, 2025  on Shopify

Excellent app

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