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Customer reviews: TxtCart: SMS Marketing & AI

Develop by TxtCart

Reviews (220)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "TxtCart: SMS Marketing & AI" for its effectiveness in recovering abandoned carts and boosting sales. The app's ease of use and impactful results have been frequently highlighted, with many praising the customer service for being responsive and knowledgeable. However, some concerns about billing and pricing structures have been raised.

Key Strengths

  • Effective cart recovery, boosting sales and conversions.
  • Excellent customer support, frequently praised staff, including individuals like Juan, Rachel, and Sara.
  • Easy setup and user-friendly interface.
  • High ROI and positive impact on business revenue.
  • Increases customer engagement with personalized SMS conversations.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Complaints regarding high commission rates on sales and attribution tactics.
  • Some users report challenges in cancelling subscriptions and obtaining refunds.

Final Thoughts

Overall, "TxtCart: SMS Marketing & AI" is well-received for its capability to significantly enhance e-commerce sales through effective cart recovery and customer engagement. While the app shines in customer support and user experience, potential users should be aware and cautious of the billing practices and understanding the cost implications.

OrganiGrowHairCo

Jun 04, 2025  on Shopify

We've tried several SMS platforms, and this one stands out for its simplicity, reliability, and results. The user interface is intuitive, making it easy to set up campaigns, manage contact lists, and track performance in real time. Support is responsive and knowledgeable, and the pricing is transparent—no hidden fees. If you're serious about growing your brand and keeping customers engaged, this SMS app is a must-have.

LovelyLemonCo LLC

Jun 04, 2025  on Shopify

Literally so easy to integrate and they do everything for you without sounding like assholes. Rare. I worked with Juan

Alev

Jun 02, 2025  on Shopify

Just started using TXT Cart and setup was super easy. The dashboard is clean and user-friendly — excited to see how it helps recover abandoned carts. Great support so far too!

Beast

Jun 02, 2025  on Shopify

Juan is very understanding and helpful! Managed to make me understand my billing right away. Would recommend.

Eviora

May 30, 2025  on Shopify

TXT Cart has by far the best and fastest responding support team I’ve ever experienced. Every time I had a question or needed help, they were there almost instantly with helpful, professional responses. On top of that, their abandoned cart recovery system is incredibly effective. We’ve seen a huge increase in recovered sales thanks to their smart and seamless campaigns. Highly recommend TXT Cart to any store owner serious about boosting revenue and customer retention!

My Store

May 13, 2025  on Shopify

⭐⭐⭐⭐⭐ "I’m Just Getting Started, But It Feels Right!" I’m just getting started with TxtCart, and I’m really enjoying the experience so far. The setup was quick, and the support team made everything easy to understand. Although I haven’t explored all the features yet, what I’ve seen looks promising. I would say TxtCart is a great place to begin—it's simple, clean, and helpful. I’m excited to see what kind of results I achieve as I continue using it.

Luvaire

May 09, 2025  on Shopify

i had a problem with my toll free number verification and i reached out to the customer service for help and they were quick with their response. Juan , specifically has been very helpful so far. since i just downloaded the app i'm yet to get the full experience i'll be back to give another review when i do.

Paws & Whiskers - Dog Protection Gear

May 09, 2025  on Shopify

just downloaded the app, but so far so good! staff were very responsive and helpful in getting me set up. Have high hopes for the functionality!

Firmaline

May 04, 2025  on Shopify

The customer service was excellent! Michelle did a great job with helping me with my issue. I would highly recommend TxtCart to anyone!

Soleo

Apr 25, 2025  on Shopify

We are loving everything about TXTCART! Everything from the customer service has been phenomenal for our store

Atventus

Apr 21, 2025  on Shopify

I just started using TxtCart, and it has already been a smooth experience. The setup was simple, and the app is easy to use. Huge thanks to Roohul from support he was incredibly helpful and answered all my questions. I'm excited to see the results!

LuXe

Apr 18, 2025  on Shopify

Its an amazing app! One of the best out there for retargeting and marketing in general. So simple and easy to use and does so much with their built in SMS marketing!!

Bounty General Store

Apr 18, 2025  on Shopify

I am new to Shopify and just staring adding apps. Txtcart app was a recommendation from a coach. I love the app and in particular the support. I was having trouble setting up the app and I contacted support. Juan responded right away and had me up and going in five minutes! Thank you for the help.

Regenex

Apr 11, 2025  on Shopify

It's been an awesome experience using TXTCart and working with the team. Juan , specifically has been very helpful and prompt to respond regarding any minor issues we've faced. And helped us optimize our account to efficiency. Highly recommend this app to anyone with!

YUMIYU

Apr 10, 2025  on Shopify

Did not see much result and could not open the app properly on my end. Hopefully I will give it a try in the future.

Beyond Trends Hub

Apr 10, 2025  on Shopify

Even though I'm starting with the Starter level, Juan went above and beyond by offering me premium onboarding assistance. The level of support I'm receiving is truly exceptional. He's making sure that everything is correctly set up, answering my questions promptly, and guiding me through the process with genuine care. It's rare to experience this kind of dedication and customer service, especially at the entry level. Thank you, Juan, for your outstanding support!

Luxe and Allure

Apr 09, 2025  on Shopify

TxtCart has completely transformed how we connect with our customers. The abandoned cart recovery is seamless, and the response rate from SMS is impressive. Our store saw a noticeable increase in recovered sales within just the first few days. The customer support team is responsive, helpful, and genuinely cares about your success. If you’re not using TxtCart, you’re leaving money on the table! — Luxe & Allure

Your Mental Health Cove

Apr 09, 2025  on Shopify

Excellent customer service and option for businesses who want to expand to SMS marketing. I'm truly grateful for this company and Juan is an amazing help. They are very responsive and understanding. I would highly recommend.

Nova Novus

Apr 09, 2025  on Shopify

Beste App überhaupt! Viel besser als jede andere SMS-App auf dem Markt. Super schnell, zuverlässig und benutzerfreundlich. Ich liebe das Design und die Funktionen – ein Must-have für jeden, der täglich SMS schreibt. Unbedingt herunterladen!

Holistic Hercules Official

Apr 01, 2025  on Shopify

Great support, great app, good for AI recovery and sending campaigns. Once they have flows it will actually be insane!!! Highly reccomended!

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