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Customer reviews: TxtCart AI: BFCM SMS Marketing

Develop by Shopify

Reviews (279)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "TxtCart: SMS Marketing & AI" for its effectiveness in recovering abandoned carts and boosting sales. The app's ease of use and impactful results have been frequently highlighted, with many praising the customer service for being responsive and knowledgeable. However, some concerns about billing and pricing structures have been raised.

Key Strengths

  • Effective cart recovery, boosting sales and conversions.
  • Excellent customer support, frequently praised staff, including individuals like Juan, Rachel, and Sara.
  • Easy setup and user-friendly interface.
  • High ROI and positive impact on business revenue.
  • Increases customer engagement with personalized SMS conversations.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Complaints regarding high commission rates on sales and attribution tactics.
  • Some users report challenges in cancelling subscriptions and obtaining refunds.

Final Thoughts

Overall, "TxtCart: SMS Marketing & AI" is well-received for its capability to significantly enhance e-commerce sales through effective cart recovery and customer engagement. While the app shines in customer support and user experience, potential users should be aware and cautious of the billing practices and understanding the cost implications.

Glass Ladder & Co.

Nov 13, 2025  on Shopify

customer service is excellent, ive used many sms providers and I am really enjoying this one! it might just be my new favorite sms platform! Also, Roohul is super cool/helpful and deserves a raise. ;)

StylePurch

Nov 12, 2025  on Shopify

New to the app. Alexandra was beyond amazing in helping me navigate setup. Super excited to see the growth it brings

ARIIMODA

Nov 11, 2025  on Shopify

TxtCart has helped me recover a ton of abandoned checkouts, it really makes a difference! Super easy to use and set up, and the campaigns run smoothly. The team is also very responsive whenever I have questions. Definitely worth using if you want to turn missed sales into real orders.

Tones by Cocoa

Nov 10, 2025  on Shopify

Absolutely love this APP! They are amazing and the system is robust and the customer service is FAST & delivers high quality customer service.

Valessi

Oct 29, 2025  on Shopify

I've used txt cart for some time, and I really appreciate how effective it is. I noticed operating at a beginner level, through to scaling my store, it surprised me how many people actually sign up to SMS notifications, and how easy it is to convert them into sales. The conversation AI is very intuitive and can help guide abandoned customers back through the funnel much easier than email notifications. I reached out to the support recently to help me set up more countries to target and to help expedite my phone number verifications. I also had a few queries about optimizing my settings. Alexandra was very helpful, responded quickly and gave me direct informative answers to my queries. Would definitely recommend as an essential app for everyones Shopify store.

Heavenskin

Oct 19, 2025  on Shopify

I’ve had a great experience with TxtCart’s customer support. Although I ran into a few small setup issues, Ehsan was incredibly patient and walked me through everything step by step. I’m really glad I chose TxtCart for my SMS marketing – it’s been a great decision so far

Ella Robinson

Oct 16, 2025  on Shopify

So far so good! Setup was very easy and the staff is very helpful for any questions you have! Excited to try all features.

Sunbean

Sep 18, 2025  on Shopify

Excited to try this app. For now my rating is purely based on my interaction with Juan - a customer service member. Will update as I try out more

Chiara Rossetti

Sep 09, 2025  on Shopify

"Rohpul was extremely helpful and professional. The support was quick, clear, and very friendly. All my questions were answered right away, and I really appreciated the polite and positive attitude. Excellent customer service experience – highly recommended!"

Chiara Rossetti

Sep 07, 2025  on Shopify

Absolutely love this app! TxtCart makes SMS marketing incredibly easy and effective. The 2-way conversational SMS feature feels personal and genuinely boosts cart recovery rates. Their support team is super responsive (shoutout to Ehsan!), and the onboarding process is clear and guided. Perfect for new and growing brands that want to connect with customers in a direct, high-converting way. Highly recommended!

Golden Chic®

Aug 28, 2025  on Shopify

I just downloaded this app and I am excited to use it! The help desk has been very responsive and supportive helping me to get onboarded quickly with this app!

We're Back

Aug 27, 2025  on Shopify

Just started using it 24 hours ago, but Juan has been helpful with set-up. excited to see if it drives sales.

Menoa

Aug 19, 2025  on Shopify

Excellent!! Cannot fault it at all. Roohul was amazing in his customer support and helping me. Just excellent all round.

Zenith Herbals

Aug 07, 2025  on Shopify

Seamless integration! One of my favorite apps Shopify has to offer. Brings in additional 10-15% of revenue

Little Buddha by daisy

Aug 03, 2025  on Shopify

I have had the app and to be honest never really looked at how it was preforming or took advantage of the texting campaigns. Today I had some questions about the app while I was looking at it because I was about to cancel it then I noticed how much money was saved in abandoned carts that I decided to keep it. I reached out to their customer service and within seconds I was connected with a live person on a Sunday, and they answered all my questions quickly, efficiently and very friendly. And I ran my first text campaign with a 29% ROI!!! VERY HAPPY WITH THIS APP!!! Highlu recommend!

Bella's Attic Boutique

Aug 01, 2025  on Shopify

Customer support is top tier. I ran into some minor set up hiccups but Ehsan walked me through it so easily. I already know I made the right choice in selecting TxtCart app for my sms marketing. ~BAB Spoke to Sam the last couple of times and she has been nothing but amazing with the level of support and assistance that she has provided. Great company.

Candle Talk

Jul 27, 2025  on Shopify

Ehsan was very patient, informative, and helpful today. He attempted to resolve my concerns to the best of his ability.

Luxesmith - Handcrafted Jewellery

Jul 19, 2025  on Shopify

Ehsan was super helpful in getting us setup. Would highly recommend to any business looking to recover abandoned carts.

My Wonderful Walls

Jul 16, 2025  on Shopify

Absolutely amazing customer service! They got me set up liquidy split. With a 10x guarantee on ROI how can you lose? Looking forward to some amazing results.

Drip & Moss

Jul 12, 2025  on Shopify

Ehsan was very helpful with questions I had about the process. And I’ve been in love with using there services. I’ve noticed a 18% increase in return customer rate with my business and I highly recommend their services to everyone.

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