Taranker.Com Logo
TxtCart: SMS Marketing & AI logo

Customer reviews: TxtCart: SMS Marketing & AI

Develop by TxtCart

Reviews (291)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate "TxtCart: SMS Marketing & AI" for its effectiveness in recovering abandoned carts and boosting sales. The app's ease of use and impactful results have been frequently highlighted, with many praising the customer service for being responsive and knowledgeable. However, some concerns about billing and pricing structures have been raised.

Key Strengths

  • Effective cart recovery, boosting sales and conversions.
  • Excellent customer support, frequently praised staff, including individuals like Juan, Rachel, and Sara.
  • Easy setup and user-friendly interface.
  • High ROI and positive impact on business revenue.
  • Increases customer engagement with personalized SMS conversations.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Complaints regarding high commission rates on sales and attribution tactics.
  • Some users report challenges in cancelling subscriptions and obtaining refunds.

Final Thoughts

Overall, "TxtCart: SMS Marketing & AI" is well-received for its capability to significantly enhance e-commerce sales through effective cart recovery and customer engagement. While the app shines in customer support and user experience, potential users should be aware and cautious of the billing practices and understanding the cost implications.

Benson & Clark

Mar 15, 2025  on Shopify

Love the app. The team helped me set everything up very quickly. Customer service is top notch. They help you launch campaigns and they are super beginner friendly.

Top Nutrition and Fitness

Mar 13, 2025  on Shopify

Great app that has shown returns! Recovered a decent amount of abandoned checkouts and if there were any issues they reply very fast! Also a bonus of having this app is that you learn about certain questions your customers might have about your store or reservations they might have about ordering (example shipping prices too high etc). Overall works great to recover carts + can offer additional insights on WHY customers might not convert!

LEGERGY

Mar 13, 2025  on Shopify

Juan got back to me within a minute with step-by-step installation instructions. Looks like a great application

Dunn Deals Home Decor Boutique | Eleni Shops

Feb 27, 2025  on Shopify

We are loving everything about TXTCART! We have been using it for months now and everything from the customer service to the revenue it has helped boost for our store has been phenomenal!

My Store

Feb 25, 2025  on Shopify

I think this app is great. the service help i received from Jaun was appreciated. thank you amy morris

VET SMART NOTES

Feb 24, 2025  on Shopify

super assistance, I contacted them and after less than a minute they responded and assisted me step by step, even offering help that was not included in my plan! great customer service and app

Gent's Dresser

Feb 16, 2025  on Shopify

best customer support I've seen from a shopify SMS app. Very easy to setup and a great team to help support through the proccess.

E- RIDERS EUROPE

Feb 14, 2025  on Shopify

Amazing costumer service, the app works like a charm, have been using for a month and help me recovered a lot of lost sales..

PrettyPalace

Feb 12, 2025  on Shopify

Very good! Juan was so helpful and kind, and so far this app is easy to use and priced very fairly. The conversations to customers feel personalized and helpful, this is a good app so far.

Varto Jewelry

Feb 08, 2025  on Shopify

WARNING: Deceptive Billing & Horrible Customer Service I strongly advise DO NOT install this app! TxtCart uses misleading pricing tactics and unauthorized charges that are NOT clearly disclosed upfront. Hidden Fees: They claim it’s $29/month, but then sneak in 15% of cart recovery revenue WITHOUT proper consent. This is NOT explicitly stated before they start charging. Impossible to Get a Refund: Even after multiple disputes, they refuse to process a refund, ignoring Shopify's merchant protection policies. Terrible Customer Support: Rude, dismissive, and even threatened legal action just for asking for a refund! Completely unprofessional and unethical. Massive Overcharging: They kept charging me way beyond what was expected—my total fees were way higher than my actual earnings from their "service." Shopify Should Ban This App! I hope Shopify takes action because this is NOT a trustworthy app to do business with. If you care about your business, STAY AWAY from TxtCart. Do NOT fall into their trap!

Minorra

Feb 06, 2025  on Shopify

it's been great working experience with txtcart and their team. Their SMS flows does performs way better than any other SMS automation apps out there.

Lenoria

Feb 05, 2025  on Shopify

We've been using TxtCart on a variety of different stores, generating almost 6 figures at an 11x ROI because of this app! I absolutely love it, and the owners are super cool as well. 5/5 stars for me.

CHAP-OH

Jan 28, 2025  on Shopify

5 1/2 Stars! Nothing but good things to say about this app. From the moment I needed help, someone answered in less than a minute to give me step by step instructions. Not only was Roohul friendly but he was fast and experienced to take care of me and my shopify store.

Luvo Store

Jan 26, 2025  on Shopify

Their customer support is fantastic—live chat help is always on hand whenever I need it. I was also impressed at how quickly the abandoned cart flow worked: it recovered a sale within just five minutes of being activated with minimal setup required on my end!

Toobs Distribution

Jan 21, 2025  on Shopify

When it comes to customer service TxtCart is at the top of their game. I had a billing issue and they took care of me right away, makes a difference when a company does its best to make you feel like they have your back no matter the circumstance. The App works great and has been a big part of our success this year, give them a shot you won't be disappointed.

Vicci Beauty

Jan 19, 2025  on Shopify

TxtCart has been an excellent addition to our marketing tools for Vicci Beauty. We’ve noticed an increase in conversions, and their customer service has been quick and helpful every step of the way. Highly recommend!

NURSE BABE

Jan 02, 2025  on Shopify

Shoutout to Juan for Rockstar Service! Alright, let’s talk about some real customer service MVP stuff here. Juan from TxtCart Plus seriously knows his game. I hit him up with some issues, and man, did he handle it like a champ. Super quick to respond, and not just with any solutions, but the right ones. Dude was all about making sure I understood what was up every step of the way, which is cool because not everyone takes the time, you know? It’s like having a guide in the wild tech forest. Solid! Big thumbs up for TxtCart Plus for having folks like Juan. They make life a heck of a lot easier. Cheers to Juan for not just doing his job, but crushing it. Highly recommend!

drinkctrl.com

Jan 02, 2025  on Shopify

Only a little over a month in and we have already seen a big influx or revenue that we would not have seen without TxtCart. Def recommend!

IceMan Customs

Dec 28, 2024  on Shopify

Its a very easy to use platform and the support team is amazing. Also the team believes so much in their product that you get a free trial so with that it pays for itself by generating you extra sales. No risk fam. But once you are in and essentially making (free) money I doubt you will ever look any other way. Support team is great. Platform is always getting better and innovating. Txt cart understands that making you more money and keeping their clients happy is what keeps them going. Well done Txt Cart.

Orliani

Dec 26, 2024  on Shopify

TxtCart has been a game-changer for my store. It’s super easy to use, and the real-time SMS chats have helped me recover so many abandoned carts. My sales and conversions have definitely gone up since using it. Highly recommend if you want to boost revenue without much hassle!

Scroll to Top