Lol they're very fast to defend themselves so you're denying not sending the wrong support email to my customers? I have proof for that and the chat transcript. How long are you guys gonna lie and get away with it. And you have charged an additional $150+ in bogus charges which is again with proof so how are you gonna deny it? This definitely needs to go on X and Linkedin Original review: "They're beta testing their app with us customers. Sometimes it sends phantom emails to customers(and I've to point it out and they say their apologies like it's just another day) and infact I was double-charged for the campaign and now they're saying it's a technical issue just like every other time. From my experience stay away from these guys better stick to Mailchimp or Klaviyo atleast they don't try to screw small businesses like this. "

I just started using txtcart so far so good ive gotten some sales with them and now im waiting to see how I do with Black Friday. I love that it does the interactive conversation with my customers for me

I was shocked by how expensive this app ended up being. I sent only four small SMS campaigns and was charged over $350 AUD in one month due to multiple layered fees (subscription, per-SMS, service fees and commissions). The pricing structure is not transparent and is simply not sustainable for small businesses. I’ve since removed the app and moved to a more affordable SMS provider. Use with caution.

Great App. So refreshing to have help when I need it and feel like I'm not alone setting everything up. Thank you so much!

Very helpful and even expedited our TFN! Special shout out to Juan for personally giving us great service.

They give phenomenal support. I was chatting with someone at 7 am Sask. time. Got all my questions answered.

So far the process has been extremely smooth and the support has been super responsive! Will update the review when I see how the ROI is but so far its looking good! Great 14 day trial too!

I rarely write long reviews, but TxtCart AI truly deserves it. When I first signed up, I immediately ran into an issue — my country wasn’t listed during setup. I expected a long wait or a generic response… but their support team reacted instantly. They stayed with me for almost three hours, answering every message calmly, professionally, and with genuine care. They didn’t just “fix” the issue — they went out of their way to create a solution for my specific situation and even gave me access so I could start using TextCart to scale my profits right away. Honestly, I’m extremely impressed. Their patience, their attitude, and their willingness to help in every detail made me feel like a valued customer, not just another ticket. I’m very, very satisfied with this app and the team behind it. Top-tier support, top-tier experience.

customer service is excellent, ive used many sms providers and I am really enjoying this one! it might just be my new favorite sms platform! Also, Roohul is super cool/helpful and deserves a raise. ;)

New to the app. Alexandra was beyond amazing in helping me navigate setup. Super excited to see the growth it brings

TxtCart has helped me recover a ton of abandoned checkouts, it really makes a difference! Super easy to use and set up, and the campaigns run smoothly. The team is also very responsive whenever I have questions. Definitely worth using if you want to turn missed sales into real orders.

Absolutely love this APP! They are amazing and the system is robust and the customer service is FAST & delivers high quality customer service.

I've used txt cart for some time, and I really appreciate how effective it is. I noticed operating at a beginner level, through to scaling my store, it surprised me how many people actually sign up to SMS notifications, and how easy it is to convert them into sales. The conversation AI is very intuitive and can help guide abandoned customers back through the funnel much easier than email notifications. I reached out to the support recently to help me set up more countries to target and to help expedite my phone number verifications. I also had a few queries about optimizing my settings. Alexandra was very helpful, responded quickly and gave me direct informative answers to my queries. Would definitely recommend as an essential app for everyones Shopify store.

I’ve had a great experience with TxtCart’s customer support. Although I ran into a few small setup issues, Ehsan was incredibly patient and walked me through everything step by step. I’m really glad I chose TxtCart for my SMS marketing – it’s been a great decision so far

So far so good! Setup was very easy and the staff is very helpful for any questions you have! Excited to try all features.

Excited to try this app. For now my rating is purely based on my interaction with Juan - a customer service member. Will update as I try out more

"Rohpul was extremely helpful and professional. The support was quick, clear, and very friendly. All my questions were answered right away, and I really appreciated the polite and positive attitude. Excellent customer service experience – highly recommended!"

Absolutely love this app! TxtCart makes SMS marketing incredibly easy and effective. The 2-way conversational SMS feature feels personal and genuinely boosts cart recovery rates. Their support team is super responsive (shoutout to Ehsan!), and the onboarding process is clear and guided. Perfect for new and growing brands that want to connect with customers in a direct, high-converting way. Highly recommended!

I just downloaded this app and I am excited to use it! The help desk has been very responsive and supportive helping me to get onboarded quickly with this app!

Just started using it 24 hours ago, but Juan has been helpful with set-up. excited to see if it drives sales.