I received great customer support and fast reply times. I was able to fix a problem almost asap. Would highly recommend for friend!

“TxtCart has been unreal. Their customer service is fast, helpful, and actually cares about getting results. Any time I’ve had a question or needed help, they’ve been straight onto it. Highly recommend.”

Absolute scammers. my total revenue was 75k. Since 2 weeks they tag all random orders and charge me hundreds of dollars. my total revenue is 77,6k ever since using them for a year and they tell me 33K from this is tagged last 7 days is correct. Don't use this app and stay away from it. use another app since they will just scam you.

Was having issues with signing up and logging in and the Customer Service Rep Juan from the Online Chat helped me get the problem solved very quickly!

TxtCard has been great with recovering a lot of my customers. The AI seems very realistic and the customers love taking the offer!

Honestly - I went in grumpy, had to migrate from Yotpo which is a pain - but I was ultra impressed by not only the support (on the day after Christmas even) but the cost value is incredibly reasonable for SMS sends and the control panel looks super. Grumpy face now = Smiley face. Well done guys.

The App is really easy to use and effective. The Support team is also extremely fast. I had a response 1 minute after sending my first message.

Getting extra support from a live person is great. They are quick with responding and very helpful. My support person was great!

Lol they're very fast to defend themselves so you're denying not sending the wrong support email to my customers? I have proof for that and the chat transcript. How long are you guys gonna lie and get away with it. And you have charged an additional $150+ in bogus charges which is again with proof so how are you gonna deny it? This definitely needs to go on X and Linkedin Original review: "They're beta testing their app with us customers. Sometimes it sends phantom emails to customers(and I've to point it out and they say their apologies like it's just another day) and infact I was double-charged for the campaign and now they're saying it's a technical issue just like every other time. From my experience stay away from these guys better stick to Mailchimp or Klaviyo atleast they don't try to screw small businesses like this. "

I just started using txtcart so far so good ive gotten some sales with them and now im waiting to see how I do with Black Friday. I love that it does the interactive conversation with my customers for me

I was shocked by how expensive this app ended up being. I sent only four small SMS campaigns and was charged over $350 AUD in one month due to multiple layered fees (subscription, per-SMS, service fees and commissions). The pricing structure is not transparent and is simply not sustainable for small businesses. I’ve since removed the app and moved to a more affordable SMS provider. Use with caution.

Great App. So refreshing to have help when I need it and feel like I'm not alone setting everything up. Thank you so much!

Very helpful and even expedited our TFN! Special shout out to Juan for personally giving us great service.

They give phenomenal support. I was chatting with someone at 7 am Sask. time. Got all my questions answered.

So far the process has been extremely smooth and the support has been super responsive! Will update the review when I see how the ROI is but so far its looking good! Great 14 day trial too!

I rarely write long reviews, but TxtCart AI truly deserves it. When I first signed up, I immediately ran into an issue — my country wasn’t listed during setup. I expected a long wait or a generic response… but their support team reacted instantly. They stayed with me for almost three hours, answering every message calmly, professionally, and with genuine care. They didn’t just “fix” the issue — they went out of their way to create a solution for my specific situation and even gave me access so I could start using TextCart to scale my profits right away. Honestly, I’m extremely impressed. Their patience, their attitude, and their willingness to help in every detail made me feel like a valued customer, not just another ticket. I’m very, very satisfied with this app and the team behind it. Top-tier support, top-tier experience.

customer service is excellent, ive used many sms providers and I am really enjoying this one! it might just be my new favorite sms platform! Also, Roohul is super cool/helpful and deserves a raise. ;)

New to the app. Alexandra was beyond amazing in helping me navigate setup. Super excited to see the growth it brings

TxtCart has helped me recover a ton of abandoned checkouts, it really makes a difference! Super easy to use and set up, and the campaigns run smoothly. The team is also very responsive whenever I have questions. Definitely worth using if you want to turn missed sales into real orders.

Absolutely love this APP! They are amazing and the system is robust and the customer service is FAST & delivers high quality customer service.