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Customer reviews: TxtCart: SMS Marketing & AI

Develop by TxtCart

Reviews (233)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "TxtCart: SMS Marketing & AI" for its effectiveness in recovering abandoned carts and boosting sales. The app's ease of use and impactful results have been frequently highlighted, with many praising the customer service for being responsive and knowledgeable. However, some concerns about billing and pricing structures have been raised.

Key Strengths

  • Effective cart recovery, boosting sales and conversions.
  • Excellent customer support, frequently praised staff, including individuals like Juan, Rachel, and Sara.
  • Easy setup and user-friendly interface.
  • High ROI and positive impact on business revenue.
  • Increases customer engagement with personalized SMS conversations.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Complaints regarding high commission rates on sales and attribution tactics.
  • Some users report challenges in cancelling subscriptions and obtaining refunds.

Final Thoughts

Overall, "TxtCart: SMS Marketing & AI" is well-received for its capability to significantly enhance e-commerce sales through effective cart recovery and customer engagement. While the app shines in customer support and user experience, potential users should be aware and cautious of the billing practices and understanding the cost implications.

Zenith Herbals

Aug 07, 2025  on Shopify

Seamless integration! One of my favorite apps Shopify has to offer. Brings in additional 10-15% of revenue

Little Buddha by daisy

Aug 03, 2025  on Shopify

I have had the app and to be honest never really looked at how it was preforming or took advantage of the texting campaigns. Today I had some questions about the app while I was looking at it because I was about to cancel it then I noticed how much money was saved in abandoned carts that I decided to keep it. I reached out to their customer service and within seconds I was connected with a live person on a Sunday, and they answered all my questions quickly, efficiently and very friendly. And I ran my first text campaign with a 29% ROI!!! VERY HAPPY WITH THIS APP!!! Highlu recommend!

Bella's Attic Boutique

Aug 01, 2025  on Shopify

Customer support is top tier. I ran into some minor set up hiccups but Ehsan walked me through it so easily. I already know I made the right choice in selecting TxtCart app for my sms marketing. ~BAB Spoke to Sam the last couple of times and she has been nothing but amazing with the level of support and assistance that she has provided. Great company.

Candle Talk

Jul 27, 2025  on Shopify

Ehsan was very patient, informative, and helpful today. He attempted to resolve my concerns to the best of his ability.

Luxesmith - Handcrafted Jewellery

Jul 19, 2025  on Shopify

Ehsan was super helpful in getting us setup. Would highly recommend to any business looking to recover abandoned carts.

My Wonderful Walls

Jul 16, 2025  on Shopify

Absolutely amazing customer service! They got me set up liquidy split. With a 10x guarantee on ROI how can you lose? Looking forward to some amazing results.

Drip & Moss

Jul 12, 2025  on Shopify

Ehsan was very helpful with questions I had about the process. And I’ve been in love with using there services. I’ve noticed a 18% increase in return customer rate with my business and I highly recommend their services to everyone.

Bella's Attic Boutique

Jul 11, 2025  on Shopify

Customer support is top tier. I ran into some minor set up hiccups but Ehsan walked me through it so easily. I already know I made the right choice in selecting TxtCart app for my sms marketing. ~BAB

Trash King

Jul 08, 2025  on Shopify

Just installed TxtCart. It is very easy to setup and helps my store recover cart/checkout automatically! Definitely recommend to anyone that has issues with abandon checkouts or cart.

VibeNeck

Jul 02, 2025  on Shopify

Amazing support!I’m just getting started with TxtCart, and I’m really enjoying the experience so far.

OCEAN AIR PERFORMANCE

Jul 02, 2025  on Shopify

I absolutely love this app. It was super easy to set up, and the interface is very user-friendly. I was able to launch SMS campaigns within minutes, and the results have been great high open rates and strong return on investment. customer support is fast and helpful too. Highly recommend it if you're looking for an effective way to connect with your customers via text.

She Vibes by C2P

Jun 29, 2025  on Shopify

TxTCart has helped my SheVibes™ store connect with customers faster and recover sales I used to lose. Their abandoned cart texts remind my shoppers right away — and that personal touch feels true to my brand. Since using TxTCart, I’ve seen more orders completed and better customer communication. It’s a great tool for any small business owner who wants to #ShareTheVibes and grow their sales with less hassle.

Jack & Brush

Jun 26, 2025  on Shopify

I would love to thank the staff as for Juan for helping me with my business. I recommend their services to everyone for this service to obtain a toll free number for sms texting marketing. Thank you so much. Jack & Brush CEO: Jack Wylie

My Store

Jun 22, 2025  on Shopify

"I’m Just Getting Started, But It Feels Right!" I’m just getting started with TxtCart, and I’m really enjoying the experience so far. The setup was quick, and the support team made everything easy to understand. Although I haven’t explored all the features yet, what I’ve seen looks promising. I would say TxtCart is a great place to begin—it's simple, clean, and helpful. I’m excited to see what kind of results I achieve as I continue using it.

ShopNestly.net

Jun 15, 2025  on Shopify

I look forward to a long lasting business relationship. One thing though the support replied almost immediately and answered my questions not too many companies offers that speed to fix issues.

OrganiGrowHairCo

Jun 04, 2025  on Shopify

We've tried several SMS platforms, and this one stands out for its simplicity, reliability, and results. The user interface is intuitive, making it easy to set up campaigns, manage contact lists, and track performance in real time. Support is responsive and knowledgeable, and the pricing is transparent—no hidden fees. If you're serious about growing your brand and keeping customers engaged, this SMS app is a must-have.

LovelyLemonCo LLC

Jun 04, 2025  on Shopify

Literally so easy to integrate and they do everything for you without sounding like assholes. Rare. I worked with Juan

Alev

Jun 02, 2025  on Shopify

Just started using TXT Cart and setup was super easy. The dashboard is clean and user-friendly — excited to see how it helps recover abandoned carts. Great support so far too!

Beast

Jun 02, 2025  on Shopify

Juan is very understanding and helpful! Managed to make me understand my billing right away. Would recommend.

Eviora

May 30, 2025  on Shopify

TXT Cart has by far the best and fastest responding support team I’ve ever experienced. Every time I had a question or needed help, they were there almost instantly with helpful, professional responses. On top of that, their abandoned cart recovery system is incredibly effective. We’ve seen a huge increase in recovered sales thanks to their smart and seamless campaigns. Highly recommend TXT Cart to any store owner serious about boosting revenue and customer retention!

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