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Customer reviews: TxtCart: SMS Marketing & AI

Develop by TxtCart

Reviews (298)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate "TxtCart: SMS Marketing & AI" for its effectiveness in recovering abandoned carts and boosting sales. The app's ease of use and impactful results have been frequently highlighted, with many praising the customer service for being responsive and knowledgeable. However, some concerns about billing and pricing structures have been raised.

Key Strengths

  • Effective cart recovery, boosting sales and conversions.
  • Excellent customer support, frequently praised staff, including individuals like Juan, Rachel, and Sara.
  • Easy setup and user-friendly interface.
  • High ROI and positive impact on business revenue.
  • Increases customer engagement with personalized SMS conversations.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Complaints regarding high commission rates on sales and attribution tactics.
  • Some users report challenges in cancelling subscriptions and obtaining refunds.

Final Thoughts

Overall, "TxtCart: SMS Marketing & AI" is well-received for its capability to significantly enhance e-commerce sales through effective cart recovery and customer engagement. While the app shines in customer support and user experience, potential users should be aware and cautious of the billing practices and understanding the cost implications.

Regenex

Apr 11, 2025  on Shopify

It's been an awesome experience using TXTCart and working with the team. Juan , specifically has been very helpful and prompt to respond regarding any minor issues we've faced. And helped us optimize our account to efficiency. Highly recommend this app to anyone with!

Beyond Trends Hub

Apr 10, 2025  on Shopify

Even though I'm starting with the Starter level, Juan went above and beyond by offering me premium onboarding assistance. The level of support I'm receiving is truly exceptional. He's making sure that everything is correctly set up, answering my questions promptly, and guiding me through the process with genuine care. It's rare to experience this kind of dedication and customer service, especially at the entry level. Thank you, Juan, for your outstanding support!

Luxe and Allure

Apr 09, 2025  on Shopify

TxtCart has completely transformed how we connect with our customers. The abandoned cart recovery is seamless, and the response rate from SMS is impressive. Our store saw a noticeable increase in recovered sales within just the first few days. The customer support team is responsive, helpful, and genuinely cares about your success. If you’re not using TxtCart, you’re leaving money on the table! — Luxe & Allure

Your Mental Health Cove

Apr 09, 2025  on Shopify

Excellent customer service and option for businesses who want to expand to SMS marketing. I'm truly grateful for this company and Juan is an amazing help. They are very responsive and understanding. I would highly recommend.

Nova Novus

Apr 09, 2025  on Shopify

Beste App überhaupt! Viel besser als jede andere SMS-App auf dem Markt. Super schnell, zuverlässig und benutzerfreundlich. Ich liebe das Design und die Funktionen – ein Must-have für jeden, der täglich SMS schreibt. Unbedingt herunterladen!

Holistic Hercules Official

Apr 01, 2025  on Shopify

Great support, great app, good for AI recovery and sending campaigns. Once they have flows it will actually be insane!!! Highly reccomended!

Mode Heaven

Mar 28, 2025  on Shopify

Great experience with TxtCart! The team has been incredibly helpful and supportive throughout the setup process. They responded quickly to my questions and even went the extra mile to assist me. I’m really happy with the service so far and look forward to continuing to work with them. Highly recommended!

You Will Rock Book Bundles

Mar 28, 2025  on Shopify

I'm a new user of TxtCart, and a friend recommended it to me. So far, I’m impressed with its AI-powered SMS marketing features and seamless Shopify integration. It seems like a great tool for boosting engagement, and I’m excited to see the results!

Benson & Clark

Mar 15, 2025  on Shopify

Love the app. The team helped me set everything up very quickly. Customer service is top notch. They help you launch campaigns and they are super beginner friendly.

Top Nutrition and Fitness

Mar 13, 2025  on Shopify

Great app that has shown returns! Recovered a decent amount of abandoned checkouts and if there were any issues they reply very fast! Also a bonus of having this app is that you learn about certain questions your customers might have about your store or reservations they might have about ordering (example shipping prices too high etc). Overall works great to recover carts + can offer additional insights on WHY customers might not convert!

LEGERGY

Mar 13, 2025  on Shopify

Juan got back to me within a minute with step-by-step installation instructions. Looks like a great application

Dunn Deals Home Decor Boutique | Eleni Shops

Feb 27, 2025  on Shopify

We are loving everything about TXTCART! We have been using it for months now and everything from the customer service to the revenue it has helped boost for our store has been phenomenal!

My Store

Feb 25, 2025  on Shopify

I think this app is great. the service help i received from Jaun was appreciated. thank you amy morris

VET SMART NOTES

Feb 24, 2025  on Shopify

super assistance, I contacted them and after less than a minute they responded and assisted me step by step, even offering help that was not included in my plan! great customer service and app

Gent's Dresser

Feb 16, 2025  on Shopify

best customer support I've seen from a shopify SMS app. Very easy to setup and a great team to help support through the proccess.

E- RIDERS EUROPE

Feb 14, 2025  on Shopify

Amazing costumer service, the app works like a charm, have been using for a month and help me recovered a lot of lost sales..

PrettyPalace

Feb 12, 2025  on Shopify

Very good! Juan was so helpful and kind, and so far this app is easy to use and priced very fairly. The conversations to customers feel personalized and helpful, this is a good app so far.

Varto Jewelry

Feb 08, 2025  on Shopify

WARNING: Deceptive Billing & Horrible Customer Service I strongly advise DO NOT install this app! TxtCart uses misleading pricing tactics and unauthorized charges that are NOT clearly disclosed upfront. Hidden Fees: They claim it’s $29/month, but then sneak in 15% of cart recovery revenue WITHOUT proper consent. This is NOT explicitly stated before they start charging. Impossible to Get a Refund: Even after multiple disputes, they refuse to process a refund, ignoring Shopify's merchant protection policies. Terrible Customer Support: Rude, dismissive, and even threatened legal action just for asking for a refund! Completely unprofessional and unethical. Massive Overcharging: They kept charging me way beyond what was expected—my total fees were way higher than my actual earnings from their "service." Shopify Should Ban This App! I hope Shopify takes action because this is NOT a trustworthy app to do business with. If you care about your business, STAY AWAY from TxtCart. Do NOT fall into their trap!

Minorra

Feb 06, 2025  on Shopify

it's been great working experience with txtcart and their team. Their SMS flows does performs way better than any other SMS automation apps out there.

Lenoria

Feb 05, 2025  on Shopify

We've been using TxtCart on a variety of different stores, generating almost 6 figures at an 11x ROI because of this app! I absolutely love it, and the owners are super cool as well. 5/5 stars for me.

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