Hire 24x7 Custom Trained Shared & Dedicated E-Com Chat Agents.
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DeskMoz - 24x7 Live Chat Agents is a dynamic app designed to enhance your store's customer support experience by deploying a team of expert live chat agents. Available round the clock, these agents address customer queries related to sales and support seamlessly via live chat, email, and social media, ensuring no query goes unattended. The in-house team comprises over 200 highly trained agents who excel in e-commerce customer service, handling complex tasks such as order tracking, modifications, replacements, and refunds via comprehensive management of your store’s CMS and backend. With a quick setup time of 48-72 hours, DeskMoz ensures your business is supported by a fully trained team, providing incredible omnichannel customer support with impressive FRT and ART times under 35 seconds. Users benefit from the free and highly customizable live chat software provided as part of the package, ensuring a tailored experience for both you and your customers. DeskMoz's commitment to top-notch service quality is reflected in industry-leading metrics for customer satisfaction, service level agreements, customer effort scores, and net promoter scores.
Conversational AI assistant trained on your catalog
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Kart AI is a revolutionary app designed to integrate advanced AI shopping assistant technology into your online store with just one click. Inspired by Amazon's Rufus, Kart AI offers a seamless shopping experience by mimicking the dynamic engagement of a live human sales agent. By analyzing your store’s historical data and tracking user browsing behavior, Kart AI provides personalized product recommendations, creating a unique and interactive shopping journey for each customer. This innovative tool enhances customer interaction with your catalog, ensuring they find exactly what they need while boosting your sales efficiency. With easy integration and finely-tuned AI models, Kart AI not only improves domain understanding but also elevates the overall shopping experience, making it an indispensable asset for modern online retailers. Whether you're a small business or a large enterprise, Kart AI empowers your store with cutting-edge AI capabilities for superior customer engagement.