Phone.do 24/7 Human Support

Name: Phone.do 24/7 Human Support Introduction Video
Uploaded: 2024-04-07T23:33:03Z
Duration: 1 min 33 s
Description: Avoid lost sales by helping your customers when they need it

Develop by Shopify

Free plan available

Avoid lost sales by helping your customers when they need it

Comprehensive dashboard

Instant live support

Chat or call

Easy widget implementation

Customizable agent control

About Phone.do 24/7 Human Support

Launched May 30, 2022

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Provide instant live customer support. It makes customers happy when they have someone to talk to.

You've finally brought your ideal customer to your store but how do you keep them there when they need help? Our easy to implement widget lets you leverage a network of thousands of customer service agents trained to help your customers when they need it via chat or call. Giving your customers instant help from someone like them increases their likelihood of completing a purchase. It's cheaper than hiring an internal support team and it's better quality than a outsourced call center.

Control the language, location, and background of your dedicated support agents.
Choose when and where you want your customers to be able to get live help.
Dashboard that shows you every call, the context and any leftover actions items.

Pros

Provides instant help to customers via chat or call, increasing the likelihood of purchase completion
More cost-effective compared to hiring an internal support team
Higher quality of support compared to outsourced call centers
Easy to implement widget for customer service assistance
Allows control over the language, location, and background of support agents
Flexible customization of live help availability for customers
Dashboard provides detailed information on calls, context, and leftover action items

Cons

Potential dependency on third-party service for core customer support functions
Network of customer service agents may vary in quality and consistency
Lack of direct control over the training and management of support agents
Potential privacy and data security concerns when using external customer support