Phone.do 24/7 Human Support

Name: Phone.do 24/7 Human Support Introduction Video
Uploaded: 2024-04-07T23:33:03Z
Duration: 1 min 33 s
Description: Avoid lost sales by helping your customers when they need it

Develop by Phone.do

Built for Shopify

Free plan available

Avoid lost sales by helping your customers when they need it

Comprehensive dashboard

Instant live support

Chat or call

Easy widget implementation

Customizable agent control

About Phone.do 24/7 Human Support

Launched May 30, 2022

Built by Phone.do

Email :

[email protected]

Address

Jaffa 206, Jerusalem, 9438302, IL

Website Privacy policy

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Introduction Video

Description

Provide instant live customer support. It makes customers happy when they have someone to talk to.

You've finally brought your ideal customer to your store but how do you keep them there when they need help? Our easy to implement widget lets you leverage a network of thousands of customer service agents trained to help your customers when they need it via chat or call. Giving your customers instant help from someone like them increases their likelihood of completing a purchase. It's cheaper than hiring an internal support team and it's better quality than a outsourced call center.

Control the language, location, and background of your dedicated support agents.
Choose when and where you want your customers to be able to get live help.
Dashboard that shows you every call, the context and any leftover actions items.

Pros

Provides instant help to customers via chat or call, increasing the likelihood of purchase completion
More cost-effective compared to hiring an internal support team
Higher quality of support compared to outsourced call centers
Easy to implement widget for customer service assistance
Allows control over the language, location, and background of support agents
Flexible customization of live help availability for customers
Dashboard provides detailed information on calls, context, and leftover action items

Cons

Potential dependency on third-party service for core customer support functions
Network of customer service agents may vary in quality and consistency
Lack of direct control over the training and management of support agents
Potential privacy and data security concerns when using external customer support

Top Helpful Reviews

Sleek Hustle Boutique

Nov 03, 2023 on Shopify

I would rate this -0 neg stars if i could. Customer services is not avl Only several days after you reach out to shopify complaining. This app has multiple glitches every stage of enrolling you get stuck at only because the app doesnt move on to the next step. It cause $50 min to be charged right away. But sind downloading its all been red flags after 2 months of waiting for a reply because the app froze on a step from them i went with a different app.

Sports Parent Shop

Jul 15, 2022 on Shopify

I love this app, it really is live people and it's professional to have your own phone support line instead of just email or chat support. I set it up and called my own support agent and they answered exactly as I entered. Very impressive to have phone agents now!