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Customer reviews: TikTok

Develop by Shopify

The Shopify TikTok app helps merchants integrate TikTok marketing tools directly into their Shopify stores, enabling seamless ad campaigns and shoppable videos. Reading customer reviews can help you decide if this app is the right fit for your eCommerce strategy.

Reviews (12,098)

Overall rating
4.8

What Merchants Think

Overall, merchants express positive feedback for TikTok, praising its ease of use and effectiveness in reaching new audiences. Many have noted significant growth in sales and audience engagement, highlighting the platform's role as a powerful digital marketing tool. However, there are some concerns about integration with Shopify and certain business functionalities.

Key Strengths

  • Easy and intuitive setup process
  • Effective audience targeting and wide reach
  • Innovative and dynamic marketing features
  • Significant impact on sales and brand visibility
  • Engaging platform for creative campaigns

Common Concerns

  • Challenges with Shopify integration
  • Confusion over account setup procedures
  • Difficulty resolving support issues with TikTok
  • High advertising costs
  • Unreliable syncing of product information

Final Thoughts

TikTok is considered a highly valuable tool for modern digital marketing, offering merchants powerful ways to engage with a broad audience. While generally easy to use and effective, improvements are needed in support responsiveness and integrations like Shopify. Despite some technical challenges, TikTok remains a compelling choice for businesses looking to innovate and expand their market reach.

Justin mart

Jan 12, 2026  on Shopify

This app is very easy to use and beginner-friendly. Setup was quick, and it worked exactly as expected without any issues. It helped improve my store experience and saved me time. I would recommend it to other Shopify merchants, especially those just getting started.

DippinDotty

Jan 09, 2026  on Shopify

You are forced to wait multiple days to sync products because the platform puts you into a probation period and only allows up to 100 items to sync. You cannot choose which 100 items are synced. To exit the probation period, you must make multiple sales, but that is nearly impossible when you have no control over what is being sold. If your store offers both digital products and IRL clothing, and the random 100 items are all digital, you are stuck waiting another day for another random sync. This system is neither efficient nor helpful for brands that sell multiple product types. I want to use this app to grow my clothing business, not my digital items, yet there is no way to edit or control this. Customer support provides no solution and simply tells you to try again the next day. There is also no way to bypass probation, even for established stores. I am not sure if this app will be useful for anyone trying to grow their business. It seems quite frustrating and needs a redesign. If you were able to at least choose what gets sync, even if there is a limit to it, that would be more efficient than the randomly choosing. I cannot recommend using this, especially when customer service doesn't care and tells you only "Good Luck." This is extremely bizarre. Update: They lied. You cannot upload 100 a day, even if you are in the tier. The app is too difficult to navigate and customer service makes you wait a long time, since they have no clue what they are doing. First, I had "Harvie", they told me that you can only upload 100 a day. Then threw me to a bot. Next day, "John" responds, rushes you and closes the chat, even if you provide all the information. Horrible service. If you are looking for a seemless app, this ain't it.

DippinDotty

Jan 07, 2026  on Shopify

You are forced to wait multiple days to sync products because the platform puts you into a probation period and only allows up to 100 items to sync. You cannot choose which 100 items are synced. To exit the probation period, you must make multiple sales, but that is nearly impossible when you have no control over what is being sold. If your store offers both digital products and IRL clothing, and the random 100 items are all digital, you are stuck waiting another day for another random sync. This system is neither efficient nor helpful for brands that sell multiple product types. I want to use this app to grow my clothing business, not my digital items, yet there is no way to edit or control this. Customer support provides no solution and simply tells you to try again the next day. There is also no way to bypass probation, even for established stores. I am not sure if this app will be useful for anyone trying to grow their business. It seems quite frustrating and needs a redesign. If you were able to at least choose what gets sync, even if there is a limit to it, that would be more efficient than the randomly choosing. I cannot recommend using this, especially when customer service doesn't care and tells you only "Good Luck." This is extremely bizarre.

Radical Rebel

Jan 04, 2026  on Shopify

Looking at all sales channels, the configuration is simple and intuitive. The basic configuration made immediately after creating an account and further steps related to verification and connecting other accounts are quick, both in terms of simple solutions, clear messaging and the performance of management pages.

My Hair Science

Jan 04, 2026  on Shopify

at the beginning it was hard, but then it was a very steep learning curve, the most important they have very good features for a small business and are doing everything they can to assist and not to just drain money from us. I just started we'll see how it's gonna go in the laundry.

Captivated

Dec 31, 2025  on Shopify

TikTok is so easy to get your business set up on. I get the majority of my sales from TikTok and I am so thankful.

XZECKIES

Dec 29, 2025  on Shopify

I created an account, then got approved for my business account. Now I can no longer log in. It says account is not found when I try to connect my Shopify store to my Tik Tok account. I am logged in automatically to my phone and on my laptop so how is my account not found. Last, there is no way that you can get in touch with anyone from this place to help you.

Conditioned Extensions

Dec 29, 2025  on Shopify

As a world renown hair extension consultant, I've been watching TikTok hair sellers closely and honestly I'm ready to jump in and start selling. Being a small business owner this is just the platform I needed to scale my business to the next level.

Coco's Online

Dec 29, 2025  on Shopify

setting up warehouses for POD threw me for a bit, but I got it figured out using the help information

rlsfishacademystore.store

Dec 26, 2025  on Shopify

Once the live agent told me I had selected a 3rd party app to connect Shopify and TikTok and I used the official TikTok app, everything became intuitive.

Demure Glam

Dec 26, 2025  on Shopify

Setup was very easy to maneuver through. Simplicity is best when starting a new business adventure.

Frozio

Dec 22, 2025  on Shopify

The setup was very process oriented. It took me a lot of time to set up the account already. But overall good

Rituelly

Dec 15, 2025  on Shopify

NUL ! Rien ne marche ! Je suis bloquée de partout !!! Ma pièce d'identité ne marche pas, mon permis ne marche pas, les crénau horaire pour prendre un ticket ne marche pas ! Il y a rien qui marche sous cette application !

Alluring Tranquility

Dec 14, 2025  on Shopify

It took me almost a year to figure out how to get my bath products on TikTok - once I got that part figured out - the rest has been so easy

Moto Loot

Dec 13, 2025  on Shopify

Support for the tiktok app doesn't exist. Every day it tells me I'm 4th in like with a 3-16 hour wait...

Gangaram Thapa

Dec 12, 2025  on Shopify

Great integration with Shopify and TikTok Shop. Product sync, order flow, and setup process are smooth. Very helpful for reaching more customers and growing online sales.

Pearl Circle

Dec 12, 2025  on Shopify

“The TikTok Shopify app is very easy to use. It connects my store and pixel automatically without any coding. Tracking is accurate, and I can run ads directly from the app. It also helps boost traffic and orders. Perfect for beginners and small businesses.”

MEA LAETUS

Dec 11, 2025  on Shopify

TikTok / Verkäufer Center ist der dümmste Müll hier funktioniert garnichts. System ist komplett instabil hier funktioniert aber auch wirklcih rein GARNICHTS !!!! Beim Kundensupport arbeiten auch nur Versager, die nix drauf haben ausser Zahnbelag.. Spart euch die Nerven und scheisst auf die Plattform.. Egal welches Thema man sitzt eine Woche lang dran und wird immer frustrierter..

Reboot Horizon

Dec 10, 2025  on Shopify

cela fait plusieurs heures (6h00 au moins) que j'essaie en vain de connecter shopify et tik tok, au secours, je n'y arrive pas...

Wort & Segen

Dec 09, 2025  on Shopify

A TOTAL PAIN IN THE BUTT!!! After it took AGES to register as a seller on Tiktok, I wanted to synchronize my products between Shopify an TikTok, but as I try to synchronize the window stays in boot mode (the booting circle symbol turn endless) and whether I refreshed the Browsers, cleared the Cache or switched Browsers (Firefox & Chrome), I contacted the support, but they couldn't help either. In total the plugin is a fail, but instantly after installation it expects you to rate this $h1t with 5 stars. Although, other sellers somehow must have managed to synchronize their products... I guess.

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