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Customer reviews: TikTok

Develop by TikTok Inc.

Reviews (29,213)

Overall rating
4.8

What Merchants Think

Overall, merchants express positive feedback for TikTok, praising its ease of use and effectiveness in reaching new audiences. Many have noted significant growth in sales and audience engagement, highlighting the platform's role as a powerful digital marketing tool. However, there are some concerns about integration with Shopify and certain business functionalities.

Key Strengths

  • Easy and intuitive setup process
  • Effective audience targeting and wide reach
  • Innovative and dynamic marketing features
  • Significant impact on sales and brand visibility
  • Engaging platform for creative campaigns

Common Concerns

  • Challenges with Shopify integration
  • Confusion over account setup procedures
  • Difficulty resolving support issues with TikTok
  • High advertising costs
  • Unreliable syncing of product information

Final Thoughts

TikTok is considered a highly valuable tool for modern digital marketing, offering merchants powerful ways to engage with a broad audience. While generally easy to use and effective, improvements are needed in support responsiveness and integrations like Shopify. Despite some technical challenges, TikTok remains a compelling choice for businesses looking to innovate and expand their market reach.

Hustle Her. Beauty Products

Mar 21, 2025  on Shopify

It's was easy setup. Alot of options is great but for some people it can be overwhelming and hard to figured out everything. Especially with all these different accounts. It can be confusing. And if you think about it, most people trying to use it are everyday people who are most likely beginners. I think it would be a cool idea to make a quick cheat sheet with an overview with visuals to help explain the overall process and how it is all linked together. Alot of people learn by visuals and hands on...that's all just a thought. Thank you.

Essentials Edge

Mar 20, 2025  on Shopify

I would recommend. I am so new at this, I keep getting lost in the process, but circle back and keep pushing forward. I will get there and be a superstar!

The Travelers Jewels

Mar 19, 2025  on Shopify

Its okay. There's a lot of steps and repeating the same information so many times in so many different places. It takes days for approvals and requests. It's been a frustrating experience. I'm not an idiot either.

Warg Records

Mar 18, 2025  on Shopify

love being able to sync my shopify with the tiktok shop instead of having set up and manage them both separately - so far so good!

colombiancoffeeus

Mar 17, 2025  on Shopify

Utter GARBAGE you would think these guys know what they are doing. the apps lags horribly their compliance / legal parameters have no concept of what the real world looks like The target audience buys Garbage. the demographics on this app are not worth the investment and finally their support is a joke. not worth your effort. the return rates are horrendous

BOUNDARIES WORLDWIDE

Mar 16, 2025  on Shopify

it was a little hard because you have to make sure your email matches with your tik Tok account and sometimes you might forget from setting it up years ago

FORVR MONAE

Mar 16, 2025  on Shopify

This is my second time setting up a store from scratch and this time around was so much more easier. I was able to setup my store in 1 day and under an hour or so.

Shop Pekusch

Mar 16, 2025  on Shopify

Ich würde sie immer weiter empfehlen, weil man dort auf sehr viele Leute trifft und Kunden finden kann.

ProForm Solutions: Supporting Every Level

Mar 14, 2025  on Shopify

I would recommend this app to others because TikTok is fantastic. I have never had any problems, and I believe the marketing features are going to be equally as great.

Aura Beauté

Mar 12, 2025  on Shopify

facile d'utilisation et capable d'attirer un nombre important de personnes intéressées par les produits proposés.

Black Cat Reads

Mar 09, 2025  on Shopify

This app has been a great edition to my store. It increased my sales by 80%. I love the integration and the ease of use. I can manage by stock and sales all in one location!

hygge panda

Mar 09, 2025  on Shopify

So far, it's extremely easy and intuitive to work with. Exactly how I'd hope a business app would be!

Sailing2Heaven.store

Mar 06, 2025  on Shopify

I think I understood everything I was being asked. And the computer allowed me to advance after I gave you the information.

Cyber Street One

Mar 06, 2025  on Shopify

Signing up and setting up my TikTok account was a smooth and straightforward process. The interface is user-friendly, making it easy to create an account and personalize my profile. The steps are clear. Overall, it was a hassle-free experience that got me up and running in no time!

Herbal Hollow Co

Mar 04, 2025  on Shopify

Errors on every page, even makes Shopify's admin webpage crash. No way to edit and sync any listings. (Update) Talked with a TikTok help rep and they confirmed it's an internal issue. They explained that they would send the problem to another team and get back to me, giving me a ticket number. Then received an email from a random gmail account asking me what the problem is. Explained it again with screenshots. Then this person asked me to pay them to have the problem fixed. So not only did my problem go ignored, my email was also shared to scammers.

Herbal Hollow Co

Mar 02, 2025  on Shopify

Errors on every page, even makes Shopify's admin webpage crash. No way to edit and sync any listings.

Back Down South Clothing

Mar 01, 2025  on Shopify

I would not recommend any company to use this app. We processed hundreds of orders and tiktok cancelled and refunded orders AFTER shipping labels were created and shipped. So customers received product for free at that point. We were completely unaware this was happening because shopify doesn't notify you that tiktok cancelled the order. We are devastated that Shopify is allowing this app to even be used in their system. Shopify claims its not their issue. Tiktok doesn't even offer a callback option, only AI generated responses. We are a multimillion company that trusted this app to integrate seamlessly within shopify. There is zero excuse for them to not have to notify you within the shopify platform of any changes or discrepancies about an order. On top of that the amount of fees tiktok charges and the amount of discounts and free shipping they offer customers just doesn't make sense. DO NOT USE THIS APP. YOU WILL RECEIVE ORDERS, BUT IT WILL NOT TRANSLATE TO INCOME.

B.I.AM.B

Mar 01, 2025  on Shopify

It was a easy process in a world where tech can be come alarming with many ways on how not to get it right.

BellaLucas

Feb 28, 2025  on Shopify

I love this app and how easy it is to use! And how easy it is to link to accounts for selling online. I am very new at this type of tech stuff, and I am finding it easy to navigate. Thank you for the free academy to learn!

SupplyMaid

Feb 27, 2025  on Shopify

I hate this app so much. There are errors and errors all the time. I've never used a platform that throws more errors, at absolutely everything, than this garbage app. Things never sync correctly. It's just awful to use.

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