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Customer reviews: TikTok

Develop by TikTok Inc.

The Shopify TikTok app helps merchants integrate TikTok marketing tools directly into their Shopify stores, enabling seamless ad campaigns and shoppable videos. Reading customer reviews can help you decide if this app is the right fit for your eCommerce strategy.

Reviews (9,575)

Overall rating
4.8

What Merchants Think

Overall, merchants express positive feedback for TikTok, praising its ease of use and effectiveness in reaching new audiences. Many have noted significant growth in sales and audience engagement, highlighting the platform's role as a powerful digital marketing tool. However, there are some concerns about integration with Shopify and certain business functionalities.

Key Strengths

  • Easy and intuitive setup process
  • Effective audience targeting and wide reach
  • Innovative and dynamic marketing features
  • Significant impact on sales and brand visibility
  • Engaging platform for creative campaigns

Common Concerns

  • Challenges with Shopify integration
  • Confusion over account setup procedures
  • Difficulty resolving support issues with TikTok
  • High advertising costs
  • Unreliable syncing of product information

Final Thoughts

TikTok is considered a highly valuable tool for modern digital marketing, offering merchants powerful ways to engage with a broad audience. While generally easy to use and effective, improvements are needed in support responsiveness and integrations like Shopify. Despite some technical challenges, TikTok remains a compelling choice for businesses looking to innovate and expand their market reach.

Kiki of DC Styles Store

Aug 12, 2025  on Shopify

Easy to sign up for Business TikTok and easy to add to my shopify store. thank you!! It was great!

LaYah Rose Love

Aug 12, 2025  on Shopify

If you take your time and and read everything to gain a greater understaning you can alliviate the anxiety and complete the task on your own.

Elaris Store

Aug 06, 2025  on Shopify

"We’ve found TikTok to be an incredibly powerful platform for reaching and engaging with our target audience in the UAE. The creative tools, wide reach, and performance-based advertising options have helped us build brand awareness and drive real results. As a growing business, TikTok has become an essential part of our marketing strategy, and we look forward to scaling our presence further with the help of the TikTok Agency Account."

3DPerfect

Aug 02, 2025  on Shopify

Demasiados pasos sobre todo el la vinculación, si eres experto en el tema será fácil, pero para alguien que se esta integrando a estas plataformas de venta por primera vez, puede resultar frustrante sin ayuda extra. Te traen de atrás para delante, pero con ayuda del asistente en linea se pudo lograr, para hacerlo si necesitas tener en cuenta que va a tomar alrededor de 1 hr en lo que vas paso a paso mínimo.

Ma boutique

Aug 01, 2025  on Shopify

Mon expérience pour configurer TikTok a été globalement satisfaisante. L’interface est facile à comprendre, la création du compte est rapide, et les suggestions d’intérêts sont utiles. Cependant, j’aurais aimé que les paramètres de confidentialité soient plus visibles dès le départ. Je donne une note de 4 sur 5.

Mae's Bayou

Jul 30, 2025  on Shopify

At first I had trouble getting w-9 completed as I had to submit it twice. Now I'm having trouble with the app working through Shopify. The Shop Management page won't load on my office computer but everything else does. There's no true category for my hot sauce and i have to sift through the categories to find that, and the app freezes and refreshes on my tablet. I would do it on my phone but the mobile process makes it extremely tedious and hard to switch between options. All of this because it wouldn't sink without more details. Meanwhile, none of the products are currently showing in my shop. This is day 2.

The HoTrend

Jul 29, 2025  on Shopify

Super easy to install and set up—everything was straightforward and user friendly, even for someone with no previous experience with TikTok integrations. The instructions are clear, and I was able to get up and running in just a few minutes. Great app for anyone looking to connect their store with TikTok quickly.

G17MVG

Jul 28, 2025  on Shopify

I was feeling very nervous about setting this up but the step by step instructions were fantastic and pointed out when sections were not complete.

Niquas

Jul 26, 2025  on Shopify

Your app is bias and discriminatory. No other way I can take what I've been through with it. Most ridiculous app I ever dealt with.

satsavonne

Jul 26, 2025  on Shopify

impossible de connecter mon compte tik tok sur mon site toujours des probleme rien ne fonctionne j'etais venu il y a quelque mois et pareil je ne prouverais pas mettre mes produit enfin je vais pas perdre mon temps avec votre site qui ne fonctionne pas

Miracle for Health

Jul 25, 2025  on Shopify

Die App ist einfach zu bedienen und hilft, TikTok-Kampagnen direkt von Shopify zu verwalten. Sehr empfehlenswert!” Die App ist einfach zu bedienen und hilft, TikTok-Kampagnen direkt von Shopify zu verwalten. Sehr empfehlenswert

420Incog

Jul 25, 2025  on Shopify

So many apps are hard to navigate, unable to understand, and confusing to move forward. so far, this app is a gem in all aspects.

ALTAREV

Jul 25, 2025  on Shopify

L’intégration s’est bien passée dans l’ensemble. Paramétrage clair, connexion fluide avec Shopify et configuration du Pixel intuitive. Hâte de tester les campagnes ! Merci pour l’expérience jusqu’ici.

MARISOLTREND

Jul 24, 2025  on Shopify

I've been trying to sync my products for days, and it simply won't sync at all. It won't even load my catalog, so I can't do anything. It just shows me the error code "Request failed with status code 504," but I've checked my connection, cleared caches, tried from other devices and networks... and it still doesn't work. The worst part is that they don't offer any solutions.

skintech

Jul 24, 2025  on Shopify

Took 30 minutes to click through and compile all the personal and business information needed to submit my account. Hopefully it is verified this week!

Climax Jeans

Jul 24, 2025  on Shopify

I have been trying for months to connect my tik tok shop but it never works. I always have to delete it all and start from the begining because I can never reach the next step. Now its asking for confimation with a code with your number but i never receive a code. I can never contibue to the next step

Inkfluence of Art

Jul 23, 2025  on Shopify

This is untraceable software...that's why they tried to shut it down in government offices, I am here because its safe, let's pray it stays user friendly and doesn't sell out to the man.

Glowniqa

Jul 23, 2025  on Shopify

Top App! Die Integration mit Shopify läuft reibungslos und mein TikTok Shop für Glowniqa funktioniert komplett automatisiert – sehr empfehlenswert für alle D2C-Marken.

SIMPLES LENTE

Jul 23, 2025  on Shopify

Extremely frustrating experience with this App. My TikTok ads account gets suspended just minutes after launching any campaign, without any clear reason or meaningful explanation. Their support is essentially non-existent, consisting only of automated bot responses that don’t address the issue. I run the exact same Shopify store and product catalog on Google Ads, Meta, and Pinterest without any problems or policy violations. TikTok is the only platform where this has happened, and unfortunately, there’s no real path to resolution.

Alicry Sky

Jul 23, 2025  on Shopify

It's a bloody nightmare. I can't synchronize with the products in my store so many items have prices that are outdated or descriptions that have been edited. I can't remove deleted items from the mapping page so I get constant reminders that I'm not fully mapped but there is nowhere to delete these things from the app. I can't mass deactivate or delete things that have sold and when I do remove something it still shows in my tiktok store. The whole thing is clunky to use and tells me I've got brand conflicts or copyright issues for using names like Pandora, Chloe and Clio (none of which were pertinent to my items and none of my items were copyright issues but purely because the names have also been used by corporations. I had one order in the time I've been using it and that was cancelled by tiktok without word or reason, no explanation about why the order was rejected by them or how they dealt with it. They may well have upset a potential customer and I've no idea about it.

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