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Customer reviews: TikTok

Develop by Shopify

The Shopify TikTok app helps merchants integrate TikTok marketing tools directly into their Shopify stores, enabling seamless ad campaigns and shoppable videos. Reading customer reviews can help you decide if this app is the right fit for your eCommerce strategy.

Reviews (12,316)

Overall rating
4.8

What Merchants Think

Overall, merchants express positive feedback for TikTok, praising its ease of use and effectiveness in reaching new audiences. Many have noted significant growth in sales and audience engagement, highlighting the platform's role as a powerful digital marketing tool. However, there are some concerns about integration with Shopify and certain business functionalities.

Key Strengths

  • Easy and intuitive setup process
  • Effective audience targeting and wide reach
  • Innovative and dynamic marketing features
  • Significant impact on sales and brand visibility
  • Engaging platform for creative campaigns

Common Concerns

  • Challenges with Shopify integration
  • Confusion over account setup procedures
  • Difficulty resolving support issues with TikTok
  • High advertising costs
  • Unreliable syncing of product information

Final Thoughts

TikTok is considered a highly valuable tool for modern digital marketing, offering merchants powerful ways to engage with a broad audience. While generally easy to use and effective, improvements are needed in support responsiveness and integrations like Shopify. Despite some technical challenges, TikTok remains a compelling choice for businesses looking to innovate and expand their market reach.

My Store

Feb 01, 2026  on Shopify

this app took me from at home disabled and unable to provide for my family to becoming a full-time content creator with a thirst for creative content job opportunities.no longer stuck in my home I'm all over the world building connections and relationships with potential customers/students. Thank you TikTok for being generous enough to allow access to your platform and knowledge.

Black Swan Haus Collection

Feb 01, 2026  on Shopify

It's hard to give a review at this point since my business profile id under review. ..At this point the set up to having a tiktok shop was easier than setting up the shop on instagram

MSKLOWSKIN

Feb 01, 2026  on Shopify

ใช่งานง่าย เชื่อมต่อร้านค้าได้รวดเร็ว ระบบเสถยร ช่วยจัดการสินค้าและออเดอร์ได้สะดวก ขึ้น เหมาะสำหรับขายของออนไลน์มาก แนะนำคะ

Baba’s Secret

Jan 31, 2026  on Shopify

ok so far although it insisted I added a phone number due to EU legislation for EU markets but I'm a UK business operating in the UK. Anyway..

𝖇𝖊𝖐𝖘𝖑𝖆𝖓𝖉𝖎𝖆

Jan 28, 2026  on Shopify

Ótimo aplicativo, fácil de usar e com conteúdos variados e criativos. O algoritmo entrega vídeos de acordo com meus interesses, tornando a experiência muito divertida. Recomendo!

Stonekin US

Jan 24, 2026  on Shopify

The absolute worst experience I've had with any service in 40 years of being an entrepreneur. The app itself fails to sync to TikTok shop if you have more than 100 SKUs because new accounts are under a trial period, but you can't just select some items manually to only sync part of your products. All that doesn't matter though because their AI couldn't verify my business even after submitting 20+ requested docs twice with their chat agent guiding me on the 2nd and final appeal. The crazy part is they verified my business on my ad account with the exact same docs. Overall the absolute biggest waste of time and energy.

Ramure Wellness

Jan 23, 2026  on Shopify

Simple and well- designed integration for Shopify stores. The setup process is clear, and it's reassuring to have TikTok tools, data sharing, and pixel options available without forcing you into paid ads immediately. A solid foundation for brands planning long term growth.

YOUR ZONE GLOBAL OF FITNESS

Jan 22, 2026  on Shopify

La aplicación se integra perfectamente con Shopify y la configuración técnica es intuitiva. Sin embargo, estoy esperando la aprobación de TikTok Shop para vender, a pesar de haber enviado toda la documentación requerida. Este retraso, parece ser del proceso de revisión de TikTok y no de la aplicación en sí. La app hace bien su trabajo de conectar ambas plataformas.

JJZ's Drifters Shoppe

Jan 22, 2026  on Shopify

Well so far it's all coming together between the ease of set up and the AI assistant is helping out a ton. IDK how they did so well with it. Im new to setting up online merchandising and it's smooth sailing so far. Don't be to perfect at first. Just get familiar with the web navigation to set up and go back to modify details.

SureokGo

Jan 21, 2026  on Shopify

he business information for your TikTok Shop didn't passed the review. Please update it again and resubmit. - I gave them the exact same details on the other store I used with the SAME credientials. There support who lives literally 1 block away from my business, took MONTHS to just send me automated emails. I stopped bothering with tiktok, abysmal service

Amancielli

Jan 17, 2026  on Shopify

Komplimziert. Verschiedene Accounts anlegen müssen für Tik Tok, TikTok Shop , TikTok Anzeigen Manager. Warenkatalog aus Shopify nicht einfach hochzuladen. Jedes Produkt muss angepasst werden. Vorgaben mit Warenlagerzuordnung , Verpackungsvorschriften usw. Und legt man Nachweise vor , bleiben die bisher eingestellten Produkte trotzdem gesperrt. Werde über Tik Tok höchstens noch Werbung machen , aber Verkauf ist viel zu kompliziert mit Shopify und der App.

HONE IN ON FASHION

Jan 16, 2026  on Shopify

they are garbage!! they do not operate fairly, they will strong arm and bully people. they are shitty shitty shitty

Jewels By Lady Cha Boutique, LLC

Jan 16, 2026  on Shopify

This app, through the Shopify system, was easy to set up. I'm enhancing my sales experience and giving my customers greater opportunities.

InRomo Sport

Jan 16, 2026  on Shopify

La integración con Shopify es potente y el catálogo sincroniza muy bien. Aunque la verificación inicial puede ser rigurosa, una vez configurado el Píxel en nivel Máximo y el Ads Manager, la herramienta funciona de maravilla para escalar mi tienda de fitness. ¡Muy recomendada!

leonid matthias

Jan 15, 2026  on Shopify

Sehr schlechter Support + KI. Hier ist es nicht möglich eine Manuelle Verifikation durchzuführen. Das System ist nicht manuell editierbar.

Justin mart

Jan 12, 2026  on Shopify

This app is very easy to use and beginner-friendly. Setup was quick, and it worked exactly as expected without any issues. It helped improve my store experience and saved me time. I would recommend it to other Shopify merchants, especially those just getting started.

DippinDotty

Jan 09, 2026  on Shopify

You are forced to wait multiple days to sync products because the platform puts you into a probation period and only allows up to 100 items to sync. You cannot choose which 100 items are synced. To exit the probation period, you must make multiple sales, but that is nearly impossible when you have no control over what is being sold. If your store offers both digital products and IRL clothing, and the random 100 items are all digital, you are stuck waiting another day for another random sync. This system is neither efficient nor helpful for brands that sell multiple product types. I want to use this app to grow my clothing business, not my digital items, yet there is no way to edit or control this. Customer support provides no solution and simply tells you to try again the next day. There is also no way to bypass probation, even for established stores. I am not sure if this app will be useful for anyone trying to grow their business. It seems quite frustrating and needs a redesign. If you were able to at least choose what gets sync, even if there is a limit to it, that would be more efficient than the randomly choosing. I cannot recommend using this, especially when customer service doesn't care and tells you only "Good Luck." This is extremely bizarre. Update: They lied. You cannot upload 100 a day, even if you are in the tier. The app is too difficult to navigate and customer service makes you wait a long time, since they have no clue what they are doing. First, I had "Harvie", they told me that you can only upload 100 a day. Then threw me to a bot. Next day, "John" responds, rushes you and closes the chat, even if you provide all the information. Horrible service. If you are looking for a seemless app, this ain't it.

DippinDotty

Jan 07, 2026  on Shopify

You are forced to wait multiple days to sync products because the platform puts you into a probation period and only allows up to 100 items to sync. You cannot choose which 100 items are synced. To exit the probation period, you must make multiple sales, but that is nearly impossible when you have no control over what is being sold. If your store offers both digital products and IRL clothing, and the random 100 items are all digital, you are stuck waiting another day for another random sync. This system is neither efficient nor helpful for brands that sell multiple product types. I want to use this app to grow my clothing business, not my digital items, yet there is no way to edit or control this. Customer support provides no solution and simply tells you to try again the next day. There is also no way to bypass probation, even for established stores. I am not sure if this app will be useful for anyone trying to grow their business. It seems quite frustrating and needs a redesign. If you were able to at least choose what gets sync, even if there is a limit to it, that would be more efficient than the randomly choosing. I cannot recommend using this, especially when customer service doesn't care and tells you only "Good Luck." This is extremely bizarre.

Radical Rebel

Jan 04, 2026  on Shopify

Looking at all sales channels, the configuration is simple and intuitive. The basic configuration made immediately after creating an account and further steps related to verification and connecting other accounts are quick, both in terms of simple solutions, clear messaging and the performance of management pages.

My Hair Science

Jan 04, 2026  on Shopify

at the beginning it was hard, but then it was a very steep learning curve, the most important they have very good features for a small business and are doing everything they can to assist and not to just drain money from us. I just started we'll see how it's gonna go in the laundry.

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