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Customer reviews: TikTok

Develop by TikTok Inc.

The Shopify TikTok app helps merchants integrate TikTok marketing tools directly into their Shopify stores, enabling seamless ad campaigns and shoppable videos. Reading customer reviews can help you decide if this app is the right fit for your eCommerce strategy.

Reviews (10,470)

Overall rating
4.8

What Merchants Think

Overall, merchants express positive feedback for TikTok, praising its ease of use and effectiveness in reaching new audiences. Many have noted significant growth in sales and audience engagement, highlighting the platform's role as a powerful digital marketing tool. However, there are some concerns about integration with Shopify and certain business functionalities.

Key Strengths

  • Easy and intuitive setup process
  • Effective audience targeting and wide reach
  • Innovative and dynamic marketing features
  • Significant impact on sales and brand visibility
  • Engaging platform for creative campaigns

Common Concerns

  • Challenges with Shopify integration
  • Confusion over account setup procedures
  • Difficulty resolving support issues with TikTok
  • High advertising costs
  • Unreliable syncing of product information

Final Thoughts

TikTok is considered a highly valuable tool for modern digital marketing, offering merchants powerful ways to engage with a broad audience. While generally easy to use and effective, improvements are needed in support responsiveness and integrations like Shopify. Despite some technical challenges, TikTok remains a compelling choice for businesses looking to innovate and expand their market reach.

Divine Reflect

Oct 02, 2025  on Shopify

Ik heb net Tiktok business aan mijn Shopify store toegevoegd. Het ging super easy. Ready to roll. Exited.

Rugged River Supply LLC

Oct 02, 2025  on Shopify

Set up was easy and fast after I figure it out that one of my email addresses didn't fit the other two Make sure they all match or you'll have a hard time.

KS SPORTS

Sep 27, 2025  on Shopify

MUY BUENA, SOLO AHORA INTENTO CARGAR LOS ARTICULOS DE MI TIENDA, PERO PRACTICAMENTE ME PIDE MODIFICAR 1001 ARTICULOS

Light Breeze Candle Co

Sep 27, 2025  on Shopify

Creating a TikTok shop and installing Shopify has been an incredibly fast and seamless experience! From the moment I decided to set up my online store, I was pleasantly surprised by how user-friendly the process was. The TikTok app guides you through each step, ensuring that even those who are not tech-savvy can easily navigate the setup. Overall, I highly recommend this setup for anyone looking to dive into e-commerce. The combination of TikTok's vast audience and Shopify's robust features creates a powerful platform for selling products. If you're considering launching a TikTok shop, rest assured that the process is not only fast but also enjoyable.

Pitchrad

Sep 25, 2025  on Shopify

This app is incredibly frustrating. As a US company owner, I’m unable to complete the form because I’m not a US resident. The user interface is very difficult to navigate, and the support team is completely unhelpful and bizarre. I’ve given up on this app and will never use it again. It’s an extremely annoying experience.

Chien store

Sep 24, 2025  on Shopify

Application très utile pour connecter sa boutique Shopify à TikTok Shop. L’intégration est assez simple, la synchronisation des produits et du stock fonctionne bien. Le plus intéressant est la possibilité de lancer rapidement des campagnes publicitaires et de profiter de la visibilité de TikTok. Je recommande à tous les e-commerçants qui veulent développer leur activité et toucher de nouveaux clients.

JABHaus

Sep 24, 2025  on Shopify

The TikTok Business app makes it easier to manage ads and track performance directly from your phone. A few things worth knowing: User-Friendly Dashboard – You can monitor campaigns, budgets, and ad performance in real time without needing a laptop. Creative Tools – The app offers built-in video editing, music, and templates, which help create TikTok-style ads that blend naturally into the platform. Audience Targeting – TikTok provides detailed targeting options, including interests, behaviours, and lookalike audiences, which can drive more precise results. Ad Optimization – With the TikTok Pixel installed on your store, the app allows you to track conversions and improve your ad delivery automatically. Notifications & Updates – You’ll get instant alerts on campaign performance, budget limits, and approvals, helping you act quickly. In short, the TikTok Business app is not just for running ads—it’s a full toolkit to stay on top of marketing and connect better with TikTok’s active audience.

I Like Be Happy

Sep 18, 2025  on Shopify

Como en todo en la vida, también en la tecnología... Con conocimiento y paciencia se puede lograr y seguir con tus metas ✔

ZAVA SMART

Sep 15, 2025  on Shopify

ZAVA SMART offers a wide range of smart gadgets and lifestyle products at good prices, but has limited reviews and company details, so shop with some caution.”

SheRains Real Truth

Sep 09, 2025  on Shopify

Make sure you read everything. A new TikTok user needs to read all the details on their TikTok Account to become knowledgeable about the platform and how to grow their audience.

Jqstore

Sep 09, 2025  on Shopify

No estuvo super dificil pero entre mejor este configurada el negocio en shopify mas rapida sera la sincronizacion de los productos.

x-cellence.nl

Sep 08, 2025  on Shopify

bedankt voor de goeie info ik werd er goed doorheen geloodst en zo mijn account goed kunnen connecten

Soap Is a Lye SJ LLC

Sep 08, 2025  on Shopify

They refuse to pay me because i use shopify for shipping instead of tiktok for shipping. They want me to purchase another shipping label and have that tracking information show as delivered in order for them to pay out my order. I will be removing everything from tiktok as its been hours of me trying to resolve this and clearly they do not care.

JACT UP DIY

Aug 29, 2025  on Shopify

It is pretty straightforward, just be sure to take the time to read all of the rules and regulations, and don't skim through them.

Clay+Cause

Aug 28, 2025  on Shopify

The set up was fairly easy however it feels like you need to invest in the platforms marketing and advertising campaigns to get your products noticed. This is difficult for me as I own an extremely small business that is not very lucrative at this point! Getting on TikTok was in an effort to increase my visibility and sales. Hoping in the next few months I will see some sales.

Heartmade Woodworking

Aug 27, 2025  on Shopify

Everything about the Tiktok shop, seller center and product synchronization overall is an absolute disaster. Atrocious user experience, totally convoluted...literally everything and constant errors/crashes. I have to practice deep breathing exercises for 30 minutes before I try and do anything Tiktok shop related. It never works and I still end up infuriated at how terrible the entire experience is. Just gross.

Dr. Gina's Shop

Aug 26, 2025  on Shopify

I like engaging with my community but when they ask for my free guides - TT doesn't allow live links so I lose a lot of people bc they either have to type out the url address (yeah right) or go to my link in bio which they don't want to do either. Also, I have been trying to connect my Shopify store with TT shop for over 3 months now and they have not been able to figure it out... I'm still hopeful but my audience is not so thrilled with how long this is taking.

MegVic Shopify Marketplace

Aug 22, 2025  on Shopify

Great! I can't wait to start selling and driving sales traffic to my MegVic Shopify Marketplace! Thank you TikTok!

SIRIA

Aug 20, 2025  on Shopify

Excelente aplicación, sincronizas los productos de una manera muy fácil y de igual manera se sincronizan los pedidos, por lo que puedes visualizarlos muy fácil desde shopify

Lone Star

Aug 19, 2025  on Shopify

Light to navigate | Easily translatable + the seamless integration to Shopify was immeasurably appreciated ✯

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