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Customer reviews: TikTok

Develop by TikTok Inc.

The Shopify TikTok app helps merchants integrate TikTok marketing tools directly into their Shopify stores, enabling seamless ad campaigns and shoppable videos. Reading customer reviews can help you decide if this app is the right fit for your eCommerce strategy.

Reviews (9,992)

Overall rating
4.8

What Merchants Think

Overall, merchants express positive feedback for TikTok, praising its ease of use and effectiveness in reaching new audiences. Many have noted significant growth in sales and audience engagement, highlighting the platform's role as a powerful digital marketing tool. However, there are some concerns about integration with Shopify and certain business functionalities.

Key Strengths

  • Easy and intuitive setup process
  • Effective audience targeting and wide reach
  • Innovative and dynamic marketing features
  • Significant impact on sales and brand visibility
  • Engaging platform for creative campaigns

Common Concerns

  • Challenges with Shopify integration
  • Confusion over account setup procedures
  • Difficulty resolving support issues with TikTok
  • High advertising costs
  • Unreliable syncing of product information

Final Thoughts

TikTok is considered a highly valuable tool for modern digital marketing, offering merchants powerful ways to engage with a broad audience. While generally easy to use and effective, improvements are needed in support responsiveness and integrations like Shopify. Despite some technical challenges, TikTok remains a compelling choice for businesses looking to innovate and expand their market reach.

JACT UP DIY

Aug 29, 2025  on Shopify

It is pretty straightforward, just be sure to take the time to read all of the rules and regulations, and don't skim through them.

Clay+Cause

Aug 28, 2025  on Shopify

The set up was fairly easy however it feels like you need to invest in the platforms marketing and advertising campaigns to get your products noticed. This is difficult for me as I own an extremely small business that is not very lucrative at this point! Getting on TikTok was in an effort to increase my visibility and sales. Hoping in the next few months I will see some sales.

Heartmade Woodworking

Aug 27, 2025  on Shopify

Everything about the Tiktok shop, seller center and product synchronization overall is an absolute disaster. Atrocious user experience, totally convoluted...literally everything and constant errors/crashes. I have to practice deep breathing exercises for 30 minutes before I try and do anything Tiktok shop related. It never works and I still end up infuriated at how terrible the entire experience is. Just gross.

Dr. Gina's Shop

Aug 26, 2025  on Shopify

I like engaging with my community but when they ask for my free guides - TT doesn't allow live links so I lose a lot of people bc they either have to type out the url address (yeah right) or go to my link in bio which they don't want to do either. Also, I have been trying to connect my Shopify store with TT shop for over 3 months now and they have not been able to figure it out... I'm still hopeful but my audience is not so thrilled with how long this is taking.

MegVic Shopify Marketplace

Aug 22, 2025  on Shopify

Great! I can't wait to start selling and driving sales traffic to my MegVic Shopify Marketplace! Thank you TikTok!

SIRIA

Aug 20, 2025  on Shopify

Excelente aplicación, sincronizas los productos de una manera muy fácil y de igual manera se sincronizan los pedidos, por lo que puedes visualizarlos muy fácil desde shopify

Lone Star

Aug 19, 2025  on Shopify

Light to navigate | Easily translatable + the seamless integration to Shopify was immeasurably appreciated ✯

E-Esther Clothing Store

Aug 18, 2025  on Shopify

3 orders that were processed and not been paid for. I highly recommend never using this service and stick to ebay, too many hurdles that will leave you out of pocket.

ATUUNI

Aug 18, 2025  on Shopify

The TikTok and Shopify integration is smooth and helps us reach more customers easily.” Running ads and tracking sales on TikTok through Shopify has been seamless and effective. TikTok makes it easy for Atuuni to connect with customers and grow our brand. We love how TikTok and Shopify work together to boost engagement and sales.

Seamossforlife.org

Aug 17, 2025  on Shopify

Setting up our account was easy but not simple. It's simply filling in the blanks with information that we want to share with our audience, but it's thorough and we're glad that we laid the foundation early on in the process. This allows us to provide high quality experiences for our customers. As we grow together with our customers with the support of the app, the experience will be smoother, more engaging and increasingly seemless.

Shop Stuebchenrhein

Aug 16, 2025  on Shopify

anfangs etwas schwer, doch mit der zeit alles machbar bin zwar immer noch am aus bessern und ändern doch es wird.

Despickleball by DeadBug

Aug 13, 2025  on Shopify

Of all the apps I have set up for my new business, TikTok is by far the easiest of them all to get going. Simple and quick with plain instructions as to "what's next".

Kiki of DC Styles Store

Aug 12, 2025  on Shopify

Easy to sign up for Business TikTok and easy to add to my shopify store. thank you!! It was great!

LaYah Rose Love

Aug 12, 2025  on Shopify

If you take your time and and read everything to gain a greater understaning you can alliviate the anxiety and complete the task on your own.

Ivory Pearl Society

Aug 11, 2025  on Shopify

It was easy to set everything up! I did have problems with the Category Template part, but all you do is edit the product and you're good to sync it to your shop. Overall an easy experience.

Elaris Store

Aug 06, 2025  on Shopify

"We’ve found TikTok to be an incredibly powerful platform for reaching and engaging with our target audience in the UAE. The creative tools, wide reach, and performance-based advertising options have helped us build brand awareness and drive real results. As a growing business, TikTok has become an essential part of our marketing strategy, and we look forward to scaling our presence further with the help of the TikTok Agency Account."

3DPerfect

Aug 02, 2025  on Shopify

Demasiados pasos sobre todo el la vinculación, si eres experto en el tema será fácil, pero para alguien que se esta integrando a estas plataformas de venta por primera vez, puede resultar frustrante sin ayuda extra. Te traen de atrás para delante, pero con ayuda del asistente en linea se pudo lograr, para hacerlo si necesitas tener en cuenta que va a tomar alrededor de 1 hr en lo que vas paso a paso mínimo.

Ma boutique

Aug 01, 2025  on Shopify

Mon expérience pour configurer TikTok a été globalement satisfaisante. L’interface est facile à comprendre, la création du compte est rapide, et les suggestions d’intérêts sont utiles. Cependant, j’aurais aimé que les paramètres de confidentialité soient plus visibles dès le départ. Je donne une note de 4 sur 5.

Mae's Bayou

Jul 30, 2025  on Shopify

At first I had trouble getting w-9 completed as I had to submit it twice. Now I'm having trouble with the app working through Shopify. The Shop Management page won't load on my office computer but everything else does. There's no true category for my hot sauce and i have to sift through the categories to find that, and the app freezes and refreshes on my tablet. I would do it on my phone but the mobile process makes it extremely tedious and hard to switch between options. All of this because it wouldn't sink without more details. Meanwhile, none of the products are currently showing in my shop. This is day 2.

The HoTrend

Jul 29, 2025  on Shopify

Super easy to install and set up—everything was straightforward and user friendly, even for someone with no previous experience with TikTok integrations. The instructions are clear, and I was able to get up and running in just a few minutes. Great app for anyone looking to connect their store with TikTok quickly.

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