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Customer reviews: TikTok

Develop by TikTok Inc.

The Shopify TikTok app helps merchants integrate TikTok marketing tools directly into their Shopify stores, enabling seamless ad campaigns and shoppable videos. Reading customer reviews can help you decide if this app is the right fit for your eCommerce strategy.

Reviews (9,631)

Overall rating
4.8

What Merchants Think

Overall, merchants express positive feedback for TikTok, praising its ease of use and effectiveness in reaching new audiences. Many have noted significant growth in sales and audience engagement, highlighting the platform's role as a powerful digital marketing tool. However, there are some concerns about integration with Shopify and certain business functionalities.

Key Strengths

  • Easy and intuitive setup process
  • Effective audience targeting and wide reach
  • Innovative and dynamic marketing features
  • Significant impact on sales and brand visibility
  • Engaging platform for creative campaigns

Common Concerns

  • Challenges with Shopify integration
  • Confusion over account setup procedures
  • Difficulty resolving support issues with TikTok
  • High advertising costs
  • Unreliable syncing of product information

Final Thoughts

TikTok is considered a highly valuable tool for modern digital marketing, offering merchants powerful ways to engage with a broad audience. While generally easy to use and effective, improvements are needed in support responsiveness and integrations like Shopify. Despite some technical challenges, TikTok remains a compelling choice for businesses looking to innovate and expand their market reach.

GlowCheek

May 30, 2025  on Shopify

TOUT EST CLEAN JUSTE POUR CE CONNECTER C4EST COMPLQIUER JE RECOIS PAS TOUT LE TEMPS LES CODES DE VERIFICATIONS

VaënysFrance

May 29, 2025  on Shopify

installation très rapide, très facile à remplir, cela ma pris quelques minutes, j'espère avoir plus de clients pour ma boutique . Merci pour mettre des applications simple et sans prise de tête

Jewelry And Perfumes

May 28, 2025  on Shopify

You work long and hard to establish a presence, and as soon as you start to earn some orders they will give you meaningless violations and hold your funds for 365 days! All my orders have been shipped and delivered without a single issue. Now after months of selling, they ask for intrusive personal information even when they have already verified the business and have all the business certifications and tax documents. If there was ever an issue, why would you let me start to sell in the first place? They have ZERO customer service and support. I will close the TikTok Shop and uninstall the app.

Silté Skincare

May 28, 2025  on Shopify

Easy to set up and connect with Shopify. Pixel was created automatically and everything linked in minutes. Smooth experience — ready to run my first campaign!

SANUK

May 27, 2025  on Shopify

Al momento sembra positiva, molto intuitivo, facile e pratico. Perfetto per incentivare spero le vendite e aumentare la presenza online.

G&D Creations

May 23, 2025  on Shopify

I have been going back and forth with support over issues with a error message whenever I try to manage anything on the site. Absolutely ZERO help has been given to correct this issue. Its beyond frustrating especially when it took me forever to be approved for a tiktok shop. They need to do better. Very unsatisfied.

Gutter All

May 21, 2025  on Shopify

Easy and straight forward. I like that it’s all built in. Also, through TikTok you need to gain followers first but doing it through Shopify your able to setup shop right away.

JABFOX

May 21, 2025  on Shopify

très pratique, clair, nous avons accès à une multitude d'informations très complètes pour gérer au mieux ses campagnes publicitaires.

Gemini_X Creations

May 21, 2025  on Shopify

Terrible. put in ticket and followed process, product categories will not work, templates will not work and their only answer (they've told me multiple times to do and then decided they wanted me to submit screen recordings of me doing it because they didn't believe me and then closed the ticket without resolution) was to clear the cache and use an incognito browser. Absolute Garbage.

PlayMakar

May 20, 2025  on Shopify

Customizing the dataset for TikTok and meeting its specific requirements is still a challenging process, but it's come a long way compared to previous years. I've seen meaningful improvements in the platform, and overall, I feel optimistic about how we've set up PlayMakar products on TikTok Shop.

Honey Badger Gifts, LLC

May 20, 2025  on Shopify

There were a few struggles setting it up but lots of videos and How to's out there all over the internet to reference.

HAYESLINE ELECTRIC

May 18, 2025  on Shopify

Great app for connecting TikTok with Shopify! Super easy to set up, everything syncs smoothly, and it helped drive real traffic to my store. I saw an increase in views and sales within the first week. Highly recommended for anyone looking to grow their business through TikTok.

Eiragoldglow

May 17, 2025  on Shopify

“It was a bit confusing at first, but after one week of trying, I finally figured it out — and now it’s very easy to set up! Thanks to TikTok, I can promote my products and connect with new customers. I also introduced TikTok to some friends around the world who had no idea they could make money this way. Now they’re setting up too! I hope TikTok continues supporting new sellers like me — shoutout to the team!”

AAceites Esenciales

May 17, 2025  on Shopify

ES SENCILLO CONFIGURARLA, ME FALTA VER COMO SUBIR CATÁLOGO DE PRODUCTOS, DE ESO NO VI MUCHA INFO. GRACIAS.

SAFE ATTITUDE STORE

May 16, 2025  on Shopify

ti permette di esprimerti, condividere e interagire con moltissime persone. La utilizzo per promuovere i miei corsi di formazione sulla sicurezza e primo soccorso. Parlo delle tematiche che mi interessano e mi confronto sui temi legati alla mia attività.

Magnetella Paris

May 15, 2025  on Shopify

Un peu compliqué et trop de comptes différentes Tiktok Shop, Tiktok Ad Manager, Tiktok Business manager, tout ça pour qu'ils soient interconnectés mais chacun a son processus d'identification distinct et avec des délais de validation variés. Il serait plus intéressant de tout rationnaliser dans un seul outil.

Gentoo Worldwide Tickets Selling L.L.C

May 06, 2025  on Shopify

There was confusion with the phone number. It wasnt clear if it was asking for my personal or the companys numbers. Also, the section for creating a pixel when I already had one but was not getting approved was strange. So I created another one.

Tech Value Warehouse

May 06, 2025  on Shopify

The direction were very clear and concise. Most of the steps were done automatically for me by the inbuilt setup process. It also took a very short time start to finish. Love it!

Divaskin.com

May 06, 2025  on Shopify

“I use TikTok to make my purchases. It helps me attract more customers because the algorithm shows me that they are reaching new people often.”

Vintástico

May 05, 2025  on Shopify

Le pongo 3 estrellas y no 5 porque en la configuración fue realmente sencillo, la verdad. Ahora espero que me retorne un beneficio para poder poner las 2 estrellas que faltan.

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