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Customer reviews: TikTok

Develop by Shopify

The Shopify TikTok app helps merchants integrate TikTok marketing tools directly into their Shopify stores, enabling seamless ad campaigns and shoppable videos. Reading customer reviews can help you decide if this app is the right fit for your eCommerce strategy.

Reviews (11,385)

Overall rating
4.8

What Merchants Think

Overall, merchants express positive feedback for TikTok, praising its ease of use and effectiveness in reaching new audiences. Many have noted significant growth in sales and audience engagement, highlighting the platform's role as a powerful digital marketing tool. However, there are some concerns about integration with Shopify and certain business functionalities.

Key Strengths

  • Easy and intuitive setup process
  • Effective audience targeting and wide reach
  • Innovative and dynamic marketing features
  • Significant impact on sales and brand visibility
  • Engaging platform for creative campaigns

Common Concerns

  • Challenges with Shopify integration
  • Confusion over account setup procedures
  • Difficulty resolving support issues with TikTok
  • High advertising costs
  • Unreliable syncing of product information

Final Thoughts

TikTok is considered a highly valuable tool for modern digital marketing, offering merchants powerful ways to engage with a broad audience. While generally easy to use and effective, improvements are needed in support responsiveness and integrations like Shopify. Despite some technical challenges, TikTok remains a compelling choice for businesses looking to innovate and expand their market reach.

Pure Chitral

Nov 15, 2025  on Shopify

From start the experience was good, when i publish my campaigns the result was amazing but gradually the results is getting down. Although I increase the budget but the sale was drop so speedy and the result i turned off the campaign. My request is please maintain the sales flow. I want to spend on tiktok much more than meta or google but the issue with the tiktok is on start of the campaign tiktok bring the sales but with the passage of time they don't maintain the result.

Wylde Brigade

Nov 14, 2025  on Shopify

simple set up with the app, which is great considering setting up all the tik tok business account, ad account, etc felt a bit more complicated.

Exodus Beauty

Nov 13, 2025  on Shopify

**This platform has been incredibly frustrating.** I connected the TikTok app to my Shopify store—which was already performing well—because I wanted to increase product visibility and direct customers to my Shopify store from TikTok (similar to FB&IG). I assumed that orders placed through TikTok would be managed via Shopify, but I was very wrong. TikTok prioritises customer engagement on its app, which means it applies discounts and free shipping to sellers’ listings without giving sellers the option to opt in or out. After receiving two orders where customers were granted free shipping—despite my shipping profiles being correctly set up—I had no choice but to cancel the orders, as they were placed without any shipping fees being paid. The seller also bears the cost of free shipping, and deductions are made from your payout in 5 BUSINESS DAYS. I initially thought the shipping setup was incorrect, so I contacted support. Upon further investigation, I discovered that TikTok had automatically listed all my products at 40% off, with free shipping on orders over £22. None of these settings were configured on my end. I strongly believe that sellers should have full control over what discounts and offers are applied to their products/services. Additionally, having shipping managed through TikTok’s platform added unnecessary steps to my existing Shopify fulfilment process, complicating operations that were already running smoothly. These are my personal views, but ultimately, I chose to deactivate my TikTok store. Based on this experience, I don’t believe selling on the platform is currently viable or profitable for my business—either now or in the long term.

RETTRO

Nov 12, 2025  on Shopify

Tiktok suspended and deactivated my Tiktok SHOP before i could even get started. I have had zero violations.

66 Century

Nov 11, 2025  on Shopify

tiktok is the best avenue to introduce your product to alot of people. At 66century.com we were having problems attracting young people and introducing them to the concept behind our products and this platform made our problems go away with just few clicks. Recommending to everyone

Zenoza

Nov 07, 2025  on Shopify

marche pas!!!! on m'affiche un message d'erreure suite a la valeur de mon evenement mais je ne peut pas y acceder

Kingdom Brews

Nov 06, 2025  on Shopify

To get qualified I submitted my EIN several times and they could not get it working. The upload takes .pdf, .png, .jpg, and .jpeg and none of the formats would take it. In fact, their support team suggested all of the formats which I tried, but they said it needed to be unaltered. Um...its from the IRS in original format. Then ironically they said submit a printed file. Trash.

Charmora

Nov 06, 2025  on Shopify

This is all new for me, but very interesting from Step by Step. I'm very happy and I'm doing a little bit every day . I'm happy, thanks

Author R.C. Luna

Nov 05, 2025  on Shopify

Very easy to set up and makes it efficient to track inventory across both ecommerce platforms now. Thank you.

Anthos Botanicals

Nov 04, 2025  on Shopify

Erst nach Implementierung der App konnte ich den onboardingprozess mit TikTok zügig abschliessen. Ohne die App war es mir nicht möglich, vom letztlich nicht existenten TikTok-Support ganz zu schweigen.

Quick Crank™ ShadeLock Anchor System

Nov 02, 2025  on Shopify

5 Stars – Shopify Makes It Simple for Anyone to Build a Store I’m not a super tech-savvy guy, but Shopify made it unbelievably easy to set up my website, add my products, and start selling right away. What I really appreciate is how smoothly it connects everything — from my online store to TikTok and other sales channels — so I can manage it all in one place. Their new integration tools make it simple for creators and small business owners like me to get up and running fast without needing to be a web expert. Everything just works, and it’s convenient, professional, and powerful. Shopify deserves a solid five stars for making e-commerce easy, accessible, and actually enjoyable to use. — Joel Monroe, Quick Crank™ / ShadeLock Secure™

Esther tea

Oct 29, 2025  on Shopify

It was easier normally I'm not too good on technology, but you were very hopefully i couldn't without your precision

PWNinja

Oct 27, 2025  on Shopify

The ease of setup was far beyond other content management apps. Just a few short clicks and it had already created an ad for me. Fantastic

Freshly Preserved

Oct 23, 2025  on Shopify

Most straightforward set-up I have run across in a while. I created the account, entered my business info, then imported my product, and Taaadaah!! It was done! Thank you, TIKTOK, for making this part of my onboarding so simple.

DAP BOOK PUBLISHING LLC

Oct 23, 2025  on Shopify

I only advertise the products for Shopify Collective Suppliers. I don't any warehouse locations unless the Supplier provides the information.

Ghetto Tree House

Oct 22, 2025  on Shopify

Very simple to connect to my Shopify Store. Immediately able to start selling my streetwear designs! Super happy with integration and simplicity of how TikTok made it to create posts for my items.

Sticky Pop

Oct 21, 2025  on Shopify

La cosa mas fácil y en el menor tiempo posible que pude hacer para impulsar mi tienda y mi marca. Im in love

Barcelona Look

Oct 20, 2025  on Shopify

Soy nueva en TikTok, es muy entretenida la aplicación, e muy fácil de usar, tiene muchas herramientas para mejorar fotos y el costo es bastante moderado en comparación con otras redes. Yo lo recomiendo, creo que es la aplicación del futuro.

Bibimbo

Oct 19, 2025  on Shopify

Can't figure out how to verify mi business informations. I sent them 3 official certificate in order to validate my account, but nothing seems to work. I AM UNABLE (like many others people) TO VERIFY MY BUSINESS ACCOUNT. After 6 days and something like 10 attempts, I gave up.. ONE STAR, fucking TIKTOK

Aurelya™

Oct 19, 2025  on Shopify

Très compliqué à configurer. Un tuto video et des explications sur comment faire serait le bienvenu.

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