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Customer reviews: TikTok

Develop by TikTok Inc.

Reviews (29,549)

Overall rating
4.8

What Merchants Think

Overall, merchants express positive feedback for TikTok, praising its ease of use and effectiveness in reaching new audiences. Many have noted significant growth in sales and audience engagement, highlighting the platform's role as a powerful digital marketing tool. However, there are some concerns about integration with Shopify and certain business functionalities.

Key Strengths

  • Easy and intuitive setup process
  • Effective audience targeting and wide reach
  • Innovative and dynamic marketing features
  • Significant impact on sales and brand visibility
  • Engaging platform for creative campaigns

Common Concerns

  • Challenges with Shopify integration
  • Confusion over account setup procedures
  • Difficulty resolving support issues with TikTok
  • High advertising costs
  • Unreliable syncing of product information

Final Thoughts

TikTok is considered a highly valuable tool for modern digital marketing, offering merchants powerful ways to engage with a broad audience. While generally easy to use and effective, improvements are needed in support responsiveness and integrations like Shopify. Despite some technical challenges, TikTok remains a compelling choice for businesses looking to innovate and expand their market reach.

19grams

Apr 08, 2025  on Shopify

There's a lot of steps and it takes sometime to understand where to find what which just shows the complixity and power of the tool. Glad we made it :=

TIENUR 😍🚚🇨🇱

Apr 08, 2025  on Shopify

una conexión muy simple ,bien explicada paso a paso , la verdad fue una excelente experiencia sin nada de complicaciones espero poder utilizarlo mucho tiempo con los anuncios

Custom Grind Apparel

Apr 07, 2025  on Shopify

Suppose you have more than one account. Close the other account before starting the loading process. It is also very user-friendly.

Binoubabyshop

Apr 07, 2025  on Shopify

Bonjour, au départ ça paraît très compliquer , mais avec une bonne concentration on y arrive, très bonne expérience de faire travailler un peu son cerveau. Je suis content de mon apprentissage

Whimsy Girly Shop

Apr 05, 2025  on Shopify

I am having a lot of product sync issues and cannot get support from tiktok. When listing new products on shopify they will not compile to the sync list and there is no sync new products tab like there is in the help videos.

A Little Bit Of This and A Little Bit Of That

Apr 05, 2025  on Shopify

Everyone knows that Tik Tok is the place for advertising. It has the followers to make your business great. The setup was very easy.

HAWANURA STORE

Apr 05, 2025  on Shopify

TikTok has been amazing for reaching new customers and building a real connection with my audience. it is helped my store grow faster than i expected .

One Of Many.com

Apr 05, 2025  on Shopify

im glad ticktoc has help so many people in different ways thats changed lives forever cant wait until i get started!!

Pure Product Australia

Apr 03, 2025  on Shopify

Stay away from Tiktok for business, connecting to nowhere, you can't find the comparing you created and the they system dose not allow you to open tickets no phone support

Forme

Apr 03, 2025  on Shopify

Zero customer support. They have a chat box that remains unanswered. Their shop mangement page has an error. It shows to refresh or content customer support. Customer support does not respond. Tiktok orders transfer into Shopify with astericks so we cannot see the full address.

VB SHOPPING

Apr 01, 2025  on Shopify

Sincronizzazione dei prodotti bloccata da 6 giorni, nessuno riesce a risolvere il mio problema nonostante abbia chiesto più volte all'assistenza.

Buying Clip

Mar 30, 2025  on Shopify

TikTok es una plataforma de redes sociales enfocada en videos cortos, donde los usuarios pueden crear, editar y compartir contenido de manera dinámica y creativa. Su algoritmo altamente personalizado permite descubrir tendencias virales, desafíos, bailes, comedia, educación y más. Con herramientas avanzadas de edición, efectos especiales y una gran biblioteca de música y sonidos, TikTok ha revolucionado la forma en que las personas consumen y producen contenido digital. Es especialmente popular entre las generaciones más jóvenes y se ha convertido en una herramienta clave para influencers, marcas y creadores de contenido de todo el mundo.

Ocean Blue Graphics

Mar 30, 2025  on Shopify

It was difficult to navigate at first. I don't understand why the seller center and business center is not connected. They are not easy to find. Overall the rest of the set up was easy.

Jok-Stok Designs

Mar 29, 2025  on Shopify

I'm only rating as to the initial setup of the app and linking it to my shopify account. It was extremely easy to setup the app literally walks you step by step throughout the entire process. This was probably one of the easiest apps to setup and link. great job TikTok. After i use the app I can rate based on the usage as well but for now only setup.

TwistLock Beverage Locking System

Mar 26, 2025  on Shopify

My variants will not map correctly. Anytime I manually map, if any updates happen to the product, it will create an orphan product and break the mapping. I have tried working with their support and had it escalated only for the ticket to be closed without any help. When I opened another help ticket, it was immediately closed again.

Beyond the Byre Jewellery

Mar 24, 2025  on Shopify

So far so good, easy set up, but now need to see what happens next and what I need to do to make it work

Luvee Leash

Mar 24, 2025  on Shopify

I have been attempting connect my TikTok shop for more than a month. The directions and guidance is contradicting. The seller module is not user friendly. I'm going to end up taking my shop elsewhere because I'm unable to upload products, get a business verification or connect the correct account. I wanted to give zero starts but I was forced to give one star against my will.

Hustle Her. Beauty Products

Mar 21, 2025  on Shopify

It's was easy setup. Alot of options is great but for some people it can be overwhelming and hard to figured out everything. Especially with all these different accounts. It can be confusing. And if you think about it, most people trying to use it are everyday people who are most likely beginners. I think it would be a cool idea to make a quick cheat sheet with an overview with visuals to help explain the overall process and how it is all linked together. Alot of people learn by visuals and hands on...that's all just a thought. Thank you.

Essentials Edge

Mar 20, 2025  on Shopify

I would recommend. I am so new at this, I keep getting lost in the process, but circle back and keep pushing forward. I will get there and be a superstar!

The Travelers Jewels

Mar 19, 2025  on Shopify

Its okay. There's a lot of steps and repeating the same information so many times in so many different places. It takes days for approvals and requests. It's been a frustrating experience. I'm not an idiot either.

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