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Customer reviews: TikTok

Develop by TikTok Inc.

The Shopify TikTok app helps merchants integrate TikTok marketing tools directly into their Shopify stores, enabling seamless ad campaigns and shoppable videos. Reading customer reviews can help you decide if this app is the right fit for your eCommerce strategy.

Reviews (9,859)

Overall rating
4.8

What Merchants Think

Overall, merchants express positive feedback for TikTok, praising its ease of use and effectiveness in reaching new audiences. Many have noted significant growth in sales and audience engagement, highlighting the platform's role as a powerful digital marketing tool. However, there are some concerns about integration with Shopify and certain business functionalities.

Key Strengths

  • Easy and intuitive setup process
  • Effective audience targeting and wide reach
  • Innovative and dynamic marketing features
  • Significant impact on sales and brand visibility
  • Engaging platform for creative campaigns

Common Concerns

  • Challenges with Shopify integration
  • Confusion over account setup procedures
  • Difficulty resolving support issues with TikTok
  • High advertising costs
  • Unreliable syncing of product information

Final Thoughts

TikTok is considered a highly valuable tool for modern digital marketing, offering merchants powerful ways to engage with a broad audience. While generally easy to use and effective, improvements are needed in support responsiveness and integrations like Shopify. Despite some technical challenges, TikTok remains a compelling choice for businesses looking to innovate and expand their market reach.

Mi tienda

Jul 17, 2025  on Shopify

La aplicación es buena, aunque un poco compleja de entender al inicio. Con algo de práctica, se vuelve más clara y útil para integrar mi tienda con TikTok y empezar campañas de manera efectiva. Ideal para quienes ya tienen algo de experiencia en e-commerce.

Trend 4 You

Jul 16, 2025  on Shopify

Configuration très simple et intuitive. Une facilité déconcertante pour avancer dans l'installation, qui est très rapide et claire

NuevArt

Jul 15, 2025  on Shopify

TikTok app will not sync my products, their FAQ says to contact TikTok support if sync fails, TikTok support is completely useless and sends me on a "contact us" loop for over 2 weeks and achieves nothing.

Millie Gemz

Jul 08, 2025  on Shopify

Setting up business account was fairly easy and self explanatory. I was able to quickly get setup and connected to the platform easily.

Pleasure & Intimacy

Jul 07, 2025  on Shopify

It was a terrible experience. I never got the issue to set up Tiktok on my store resolved. I would not recommend using Tiktok.

Pixie Stick 25

Jul 07, 2025  on Shopify

It was very user friendly, even for those who are not IT technicians in our spare time. Now I just hope I get sales!

Veilleuse cocon

Jul 05, 2025  on Shopify

Pour une première expérience la configuration se fait facilement maintenant on va attendre la suite :-)))

RamenHeaven

Jul 01, 2025  on Shopify

Issues with Trackind Code Sync and Sync from Orders.. my Tickets are since 5 Days open and no solution.

Petit Croche Rouge

Jun 29, 2025  on Shopify

I have problem with linking accounts and syncing from 4 months. Wrote several emails, the from for submitting and report issue also doesn't work. Absolutely annoying!

Maison Leryl

Jun 29, 2025  on Shopify

L'intégration de TikTok Ads à ma boutique Maison Leryl s'est faite de façon fluide et intuitive. Aucune complication, tout est bien guidé. Très bonne expérience !

LoEncuentras.CL - Tú tienda OnLine

Jun 28, 2025  on Shopify

me otorgaron un nombre o cuenta de usuario genérica que no sé si pueda cambiar. esperaré a que la revisen.

Heritage China Cabinets

Jun 27, 2025  on Shopify

I spent 10 minutes filling out all applicable information. Very happy on how smooth everything went. Some sites are like driving down a rutted road, but this site has their act together. Waiting for approval (24 hours), then we will post multiple adds on TikTok. We are a new business looking forward to the professional reach of this site. So far, I recommend this site as a great opportunity for businesses. Cal, Owner

Kayri

Jun 26, 2025  on Shopify

TikTok ha sido clave para dar visibilidad a nuestra tienda. Fácil de usar, con gran alcance y perfecto para conectar con nuevos clientes. ¡Recomendado para marcas que quieren crecer rápido!

Lifabetics Win Diabetes Health Store

Jun 26, 2025  on Shopify

There was some bumps in setting it up, but the learning curve was not as hard as I through it would be.

Hope Bee Essentials

Jun 25, 2025  on Shopify

To check back after a couple of days to make sure everything is fully synced. I was able to set up my shop really easily, but after I noticed I had missed a few steps to make my shop fully functional. Really love how easy it was to be able to connect my shopify store to Tik Tok. Thankful I do not have to upload on another platform.

Nyc Neev

Jun 25, 2025  on Shopify

I'm suggesting all small-scale business and seller, do-not work with TikTok seller. Reason: No seller support; very- sensitive for buyer, huge loss making opportunity and you will ended up with frustration and loss. I'm a Marketing professional working for past 10 years with Marketplaces and can tell you TikTok Selling has worst-echo system ever for Seller.

Money Magnet Art

Jun 25, 2025  on Shopify

Lots of info from TikTok to develop successful creators into making an extraordinary customer experience

The Haunted Game Cafe

Jun 23, 2025  on Shopify

This app is able to import and sync available inventory. However it does a poor job of importing product details. If you have more than a handful of products it is a nightmare to fix all the errors. 1. It ignores the channel setting in Shopify. Unchecking the TikTok channel in Shopify will not remove the product from the TikTok shop 2. TikTok uses both a Brand field and a Manufacturer field. Both of which ignore the Vendor setting in Shopify. 3. There are a large number of required fields in the TikTok shop that are not in Shopify, so you have to set all of them manually. There is a template, but it only works for a single Brand. There is no way to bulk edit a single field. 4. The product categories do not use the Amazon or Google system which leads to some bizarre classifications. For example, Art Supplies are listed under Computer & Office Equipment.

Off Racks Shop

Jun 21, 2025  on Shopify

There was a lot of nuance to this process but the experience was made easier with the step by step instructions.

wowhobby

Jun 20, 2025  on Shopify

I’ve been using the TikTok app with my Shopify store WowHobby.com, and it’s been a smooth experience so far. The integration was easy, and syncing my products to TikTok Shop worked well. I like how it helps me reach a younger audience and drive traffic to my coin store. Looking forward to testing more video content and ads to boost sales!

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