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Customer reviews: TikTok

Develop by Shopify

The Shopify TikTok app helps merchants integrate TikTok marketing tools directly into their Shopify stores, enabling seamless ad campaigns and shoppable videos. Reading customer reviews can help you decide if this app is the right fit for your eCommerce strategy.

Reviews (11,715)

Overall rating
4.8

What Merchants Think

Overall, merchants express positive feedback for TikTok, praising its ease of use and effectiveness in reaching new audiences. Many have noted significant growth in sales and audience engagement, highlighting the platform's role as a powerful digital marketing tool. However, there are some concerns about integration with Shopify and certain business functionalities.

Key Strengths

  • Easy and intuitive setup process
  • Effective audience targeting and wide reach
  • Innovative and dynamic marketing features
  • Significant impact on sales and brand visibility
  • Engaging platform for creative campaigns

Common Concerns

  • Challenges with Shopify integration
  • Confusion over account setup procedures
  • Difficulty resolving support issues with TikTok
  • High advertising costs
  • Unreliable syncing of product information

Final Thoughts

TikTok is considered a highly valuable tool for modern digital marketing, offering merchants powerful ways to engage with a broad audience. While generally easy to use and effective, improvements are needed in support responsiveness and integrations like Shopify. Despite some technical challenges, TikTok remains a compelling choice for businesses looking to innovate and expand their market reach.

Stickman Camo

Dec 05, 2025  on Shopify

Once everything was completed on TikTok's side, the sync process with my products was seamless and smooth. Easier than Amazon in my opinion.

Sugarmama Creation

Dec 02, 2025  on Shopify

Setting up my TikTop ad was really easy! I thought that I was going to have to do a lot of writing, downloading and all that comes with setting up ads, but it was actually user friendly, just a few clicks of a button! Thanks for making this extremely simple to set up! They even choose a product to run the ad, how cool is that!

SALTT

Dec 01, 2025  on Shopify

Having worked with interfaces for other shops extensively (and repeatedly), the interface with TikTok is a dream! Make a change and it actually happens. What a delight.

PfotenRocker

Dec 01, 2025  on Shopify

Eine gut strukturierte und benutzerfreundliche App, mit der man schnell einen Shop einrichten und betreiben kann. Sollten Fragen in verschiedenen Einrichtungsstadien bestehen, ist die Academy ein hilfreiches Tool, welches ebenfalls einfach zu nutzen ist und einen schnell zum Ziel führt. Äußerst hilfreich sind auch die vielen Aktionen, die TikTok hier startet. Anreize, mehr Produkte hochzuladen oder Videos zu produzieren, etc. Ich empfehle die App jedem, der mit dem Gedanken spielt, online einen Shop zu betreiben.

L'armoire de vanoxa

Nov 30, 2025  on Shopify

Cela reste compliquée pour les débutants, je m'y connais absolument pas et je fais appel à personne pour développer mon entreprise, mes vos outils nous laisse quand même la chance de se faire connaître un jour

Papas Brittle

Nov 28, 2025  on Shopify

It was a little confusing at first but we figured it out. We look forward to the Tik Tok experience.

Katt’s Mania Trendy Finds Hub

Nov 27, 2025  on Shopify

You simply don't want me to work with you. I've tried to create my account three times, sending absolutely everything you request—company documents, etc.—and you close it again. The last time, I had already configured everything, including company bank accounts, and after several days of operation, you closed it again. My company is a legally registered business, and my credentials are authentic. I haven't had any problems with any other platform, only with you. I truly don't understand why you insist you can't verify the documents I send. I'll never understand it. Besides, your technical support is terrible, and everything seems to be reviewed by AI, not real people. I'm completely disappointed.

Happy Hour

Nov 23, 2025  on Shopify

I was in a rush to reconnect for a simultaneous release of a new product across multiple sales channels and reconnecting was a breeze. thank you guys, Now let's sell this world a dream "It's 5 o'Clock SunWear Baby!

Blissful Boulevard Ltd

Nov 21, 2025  on Shopify

It is not as stressful as i thought, it's worth connecting it to your shopify store and quick to set up

N. | STORE

Nov 20, 2025  on Shopify

It will be wonder full experience in Pakistan because Shopify has allowed TikTok e-commerce platform.

Die Lichtmacher GmbH

Nov 19, 2025  on Shopify

Ich habe mich gewundert wie einfach es war ohne das ich eine Fehlermeldung bekommen habe, das ich TIK Tok in den Shop mit einbinden konnte

Your Home Decor and More

Nov 19, 2025  on Shopify

Setting up Tik Tok could not of been any eaiser. I would highly recommend this step in growing your on line business.

EvoNatural

Nov 18, 2025  on Shopify

I found the integration process to set up my TikTok shop and link it to shopify a really good experience with lots of prompts and explanations along the way to help me with the process!

Zoom Dog Shop

Nov 18, 2025  on Shopify

This is my second shop, and they've made things easier, and more seamless. There are still a lot of moving parts, but it was easier/more organized this time around. Go TikTok

Blushbeam.co.uk

Nov 16, 2025  on Shopify

IT was an experience to set up TikTok in my store for the first time with the help of Shopify expertise.

WandaWorldco

Nov 15, 2025  on Shopify

The app is relatively simple to set up, particularly for beginners like me. It can be difficult at times though

Pure Chitral

Nov 15, 2025  on Shopify

From start the experience was good, when i publish my campaigns the result was amazing but gradually the results is getting down. Although I increase the budget but the sale was drop so speedy and the result i turned off the campaign. My request is please maintain the sales flow. I want to spend on tiktok much more than meta or google but the issue with the tiktok is on start of the campaign tiktok bring the sales but with the passage of time they don't maintain the result.

Wylde Brigade

Nov 14, 2025  on Shopify

simple set up with the app, which is great considering setting up all the tik tok business account, ad account, etc felt a bit more complicated.

Exodus Beauty

Nov 13, 2025  on Shopify

**This platform has been incredibly frustrating.** I connected the TikTok app to my Shopify store—which was already performing well—because I wanted to increase product visibility and direct customers to my Shopify store from TikTok (similar to FB&IG). I assumed that orders placed through TikTok would be managed via Shopify, but I was very wrong. TikTok prioritises customer engagement on its app, which means it applies discounts and free shipping to sellers’ listings without giving sellers the option to opt in or out. After receiving two orders where customers were granted free shipping—despite my shipping profiles being correctly set up—I had no choice but to cancel the orders, as they were placed without any shipping fees being paid. The seller also bears the cost of free shipping, and deductions are made from your payout in 5 BUSINESS DAYS. I initially thought the shipping setup was incorrect, so I contacted support. Upon further investigation, I discovered that TikTok had automatically listed all my products at 40% off, with free shipping on orders over £22. None of these settings were configured on my end. I strongly believe that sellers should have full control over what discounts and offers are applied to their products/services. Additionally, having shipping managed through TikTok’s platform added unnecessary steps to my existing Shopify fulfilment process, complicating operations that were already running smoothly. These are my personal views, but ultimately, I chose to deactivate my TikTok store. Based on this experience, I don’t believe selling on the platform is currently viable or profitable for my business—either now or in the long term.

RETTRO

Nov 12, 2025  on Shopify

Tiktok suspended and deactivated my Tiktok SHOP before i could even get started. I have had zero violations.

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