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Customer reviews: Tepo Custom Product Options

Develop by Tepo

Reviews (770)

Overall rating
4.9

What Merchants Think

The "Tepo Custom Product Options" app is highly regarded by merchants for its flexibility, ease of use, and exceptional customer support. Many users highlight the app's effectiveness in offering product personalization, which enhances customer satisfaction and conversion rates. The quick and helpful support provided by the Tepo team, particularly by team member Hazel, is frequently mentioned as a significant asset. However, a few users have encountered minor issues which were resolved swiftly, maintaining overall positive sentiment.

Key Strengths

  • Easy to install and use with an intuitive interface.
  • Comprehensive customization options allowing for tailored product offerings.
  • Excellent customer support, notably from Hazel, ensuring prompt issue resolution.
  • Seamless integration with Shopify stores and improved conversion rates.
  • Regular updates and continuous improvements to the app.

Common Concerns

  • Some users report the lack of an in-product price add-on feature.
  • Minor bugs related to inline button features and CSS styling.
  • Occasional compatibility issues with store themes.
  • A few merchants experienced delayed customer service response times.

Final Thoughts

Overall, "Tepo Custom Product Options" is a highly valuable tool for Shopify stores needing advanced product customization capabilities. Despite some minor shortcomings, the app's user-friendly design, extensive customization features, and outstanding customer service, particularly by Hazel, make it a popular choice among merchants. It is widely recommended for those looking to enhance their product offerings effectively and efficiently.

Artist Diane Griffiths

Aug 07, 2024  on Shopify

Very easy to use - does exactly what I need it to do - enough options to be really flexible but not overwhelm. Very quick support (user error not the app) - highly recommend!

Berkeley Yeast

Aug 05, 2024  on Shopify

So far it's been great! We ran into a small snag and their support/tech team resolved it within a couple of hours.

Elumiere

Aug 05, 2024  on Shopify

Dear Tepo Team, I want to extend my heartfelt thanks for your outstanding support with my inquiries. Your dedication and willingness to help have been truly appreciated and have made a significant positive impact on my day. It is rare to find such a positive and helpful team, and I genuinely value your effort and kindness. You have not only addressed my questions but also made me feel valued and understood. Thank you for everything you do – it truly makes a difference!

Elumiere

Jul 31, 2024  on Shopify

I want to extend my heartfelt gratitude to Hazel for the incredible support he provided during my recent project. Hazel demonstrated exceptional professionalism and dedication throughout our time working together. His assistance was not only prompt and reliable but also consistently friendly and understanding. He took the time to explain complex challenges with great patience and always found solutions tailored to my specific needs. Thanks to Hazel's support, I was able to achieve all my goals and successfully complete the project. I highly recommend Hazel—his expertise, willingness to help, and commitment are truly outstanding. A big thank you for everything, Hazel!

Qwixx Shop

Jul 30, 2024  on Shopify

Amaizing App that should be used eyes closed. I have tested it and the Color Swatch is working perfect. The way it shows up on our product pages have reached our expectations. We'll see on the long run how it reacts to futures updates but so far, we are very satisfied with it. Highly recommended. 5 Stars !!!

Velorra

Jul 30, 2024  on Shopify

Really Amazing app with some of the best costumer service!. You Will never have problems with this app.

SimChic

Jul 24, 2024  on Shopify

the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!the best!

My Store

Jul 23, 2024  on Shopify

Their customer service is very supportive. Overall have not much issue with the apps, flexible with style customization.

Acey Label

Jul 22, 2024  on Shopify

AANRADER!!! Meer dan 5-sterren waard! Ze helpen je heel goed met het customizen van de varianten. Echt een goede service! En de app werkt heel goed en is overzichtelijk!!!! Heel erg bedankt team Tepo!!! :-D

Cook Creative

Jul 19, 2024  on Shopify

This app is so easy to use and customize. It is the perfect addition to a Shopify website selling custom goods.

Casegrip

Jul 17, 2024  on Shopify

The support team at Tepo deserves special mention. Whenever I had a question or needed assistance, they were quick to respond and incredibly helpful. Their dedication to customer satisfaction is evident, and they go above and beyond to ensure that any issues are resolved promptly.

MikeMira

Jul 17, 2024  on Shopify

If anyone want to remove water mark. This review is kind of mandatory. Haven't use the app right now. Writing to remove the watermark. & Not helpful. even you cannot submit review after 4 star. 5star is kind of mandate..

GeschenkeManufaktur SeelenAllerlei

Jul 17, 2024  on Shopify

Diese App ist absolut zu empfehlen, wenn Du Produktvarianten und Individualisierungsoptionen in Deinem Shop anbieten möchtest! Es ist alles möglich und absolut individuell einzurichten. Die Kommunikation ist bei Fragen oder Problemen problemlos möglich und innerhalb von Minuten steht Dir jemand zur Seite. Einfach Top!

arinnagifts

Apr 13, 2024  on Shopify

The app adds tons of flexible and nice-looking options to the product page. We are particularly impressed by the support provided. They helped us implement all design changes and promptly addressed some compatibility issues we faced. A heartfelt thank you to Hazel for the invaluable assistance!

Motorkunst

Apr 08, 2024  on Shopify

Absolutely my go-to product options variant app. Lots of good looking options. Always amazing customer service!

Duke & Hustle

Apr 02, 2024  on Shopify

I love this app, I'd spent A LOT of time trying to work out variant options through the forums what this app does for me in minutes. The Helpdesk team is awesome, had an issue with the Add to Cart process, fast to reply on the Chat line and tenacious in getting it fixed quickly. Thank you, Tepo.

Pawsy

Apr 01, 2024  on Shopify

I had the pleasure of receiving exceptional assistance from Hazel at Tepo, and I couldn't be happier with the service. It was late in the evening, but Hazel was there in a heartbeat via their instant chat box. Hazel swiftly tackled our installation issues, but she also went the extra mile by enhancing our product page. Thanks to Hazel, our experience with Tepo was smooth sailing. I wholeheartedly give her and Tepo a solid five-star rating. If you're looking for top-notch support and care, Hazel and the Tepo team have got you covered. Highly recommended!

Winzells

Mar 29, 2024  on Shopify

it has completely transformed the way I manage product options on my Shopify store. This app is an absolute game-changer! First and foremost, the interface is incredibly user-friendly, making it a breeze to set up and customize variants for my products. Whether it's colors, sizes, or any other options, this app handles it all with ease. One of the standout features for me is the ability to add image swatches to my variants. This not only enhances the visual appeal of my product pages but also provides a seamless and intuitive shopping experience for my customers. But what truly sets this app apart is its reliability and performance. I've never encountered any glitches or hiccups while using it, and it seamlessly integrates with my Shopify store without any hassle. Furthermore, the customer support team behind the Tepo Variants app is, well, amazing! They're always quick to respond to any inquiries or issues I may have, providing helpful guidance and solutions every step of the way. In summary, if you're looking for a top-notch variants app for your Shopify store, look no further than the Tepo app. It's a must-have tool for any e-commerce entrepreneur looking to elevate their product offerings and enhance the shopping experience for their customers. Highly recommended!"

Orloff of Denmark

Mar 26, 2024  on Shopify

Incredibly helpful team. Hazel was very responsive throughout the session and also very knowledgeable.

TAKE SHAPE STUDIO

Jan 30, 2024  on Shopify

I tried 3 or 4 apps that do the same thing, and while Tepo is a little more expensive I liked that the basic version was acceptable design wise and in functionality. It's easier to use than some of the others and yesterday I spoke with the help chat and the coder was extremely helpful. They matched my options to my theme and removed some of the default text. My only complaint (although this is an issue with all the apps I tried) is that to change variant prices you have to do an add on product which doesn't make sense for what I'm doing but will have to do for now.

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