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Customer reviews: Tepo Custom Product Options

Develop by Shopify

Tepo Product Options is a Shopify app that helps merchants customize product variants, add-upsells, and streamline store management. This review covers its features, pricing, and real user experiences to help you decide if it fits your business needs.

Reviews (727)

Overall rating
4.9

What Merchants Think

The "Tepo Custom Product Options" app is highly regarded by merchants for its flexibility, ease of use, and exceptional customer support. Many users highlight the app's effectiveness in offering product personalization, which enhances customer satisfaction and conversion rates. The quick and helpful support provided by the Tepo team, particularly by team member Hazel, is frequently mentioned as a significant asset. However, a few users have encountered minor issues which were resolved swiftly, maintaining overall positive sentiment.

Key Strengths

  • Easy to install and use with an intuitive interface.
  • Comprehensive customization options allowing for tailored product offerings.
  • Excellent customer support, notably from Hazel, ensuring prompt issue resolution.
  • Seamless integration with Shopify stores and improved conversion rates.
  • Regular updates and continuous improvements to the app.

Common Concerns

  • Some users report the lack of an in-product price add-on feature.
  • Minor bugs related to inline button features and CSS styling.
  • Occasional compatibility issues with store themes.
  • A few merchants experienced delayed customer service response times.

Final Thoughts

Overall, "Tepo Custom Product Options" is a highly valuable tool for Shopify stores needing advanced product customization capabilities. Despite some minor shortcomings, the app's user-friendly design, extensive customization features, and outstanding customer service, particularly by Hazel, make it a popular choice among merchants. It is widely recommended for those looking to enhance their product offerings effectively and efficiently.

Hemistry

Oct 24, 2025  on Shopify

The overall experience has been amazing with Tepo. It provided me exactly what I wanted. Very easy to setup, the customer care team is very friendly and helped me with my customisation requests.

HOEGOA - Advanced Hair Growth Roll-On Serum

Oct 22, 2025  on Shopify

The app's easy-to-use interface makes adding complex product options a breeze. It has definitely enhanced the shopping experience for my customers and has positively affected sales with its custom charge options. I highly recommend it.

Wolfpack Gang Apparel

Oct 20, 2025  on Shopify

I love how this app enhances the shopping experience for my customers. It's been great for my store and has definitely helped increase conversion rates and order values.

Alchemy Golf

Oct 16, 2025  on Shopify

Love the app. Makes customization easy for my brand. To top it off the customer service is exceptional!!

Timperio

Oct 15, 2025  on Shopify

I’ve found this app incredibly useful - it makes managing custom option so much easier. The customer support team is outstanding: fast, friendly, and always ready to help. Highly recommended!

Black Lapel

Oct 10, 2025  on Shopify

Tepo is a great app on it's surface (great ability to save and apply option sets - especially highly complex ones). However, once you work with the team, you'll see how willing they are to create a great product. They're constantly improving the app and providing updates for our store as requested, quickly and very effectively. I highly recommend Tepo for anyone with complex customization needs.

Saoi

Oct 03, 2025  on Shopify

The app has significantly improved our customers' shopping experience by offering fully customizable and rich features. It has positively affected our sales with custom charge options, increasing conversion rates and order values. The support team is quick, reactive, and highly expertise, managing to solve any problems that arise.

vinodo

Oct 02, 2025  on Shopify

Features everything we need, works perfectly, completely intuitive settings, was set on in only a few minutes. I'm perfectly happy.

Mein Shop

Sep 25, 2025  on Shopify

I love how this app enhances the shopping experience for my customers. It's fully customizable and easy to use, making it a great addition to my store.

Le Studio Pablo

Sep 25, 2025  on Shopify

The app's fully customizable and rich features have really enhanced the shopping experience for my customers. It's also positively affecting sales with custom charge options. Excellent app!

Dýraspítalinn Garðabæ Vefverslun

Sep 23, 2025  on Shopify

Excellent support and very helpful to assist in configuring the app. The app works and is easy to manage.

Karuta Sportswear

Sep 18, 2025  on Shopify

We have over 1000 products which use Tepo Product Options and we couldn't be happier with the functionality and ease of use of this app. I would give it 6 stars if possible!

elkhaldi.studio

Sep 17, 2025  on Shopify

They were quick to address a usability issue with the UI on phone screens. Thank you for the attention and customer care!

Utessya

Sep 12, 2025  on Shopify

Parfois des explication en vidéo ce qui facilite la mise en œuvre de ce que l'on veut faire. Le centre aide est bien à l'écoute

Tumble Textures

Sep 10, 2025  on Shopify

I am very impressed with the expertise of the support team. They managed to solve my problem quickly and efficiently. The app has definitely enhanced my shopping experience.

LayerLabs.be

Sep 10, 2025  on Shopify

Overall very happy with this app. The support team is stellar and has helped me fix or even add stuff, all within hours. Thanks to Rosa and Hazel!

HanWen Shop

Sep 09, 2025  on Shopify

Elle est facile à utiliser, intuitive et permet d'ajouter rapidement des options de produits complexes, ce qui se traduit par une augmentation des taux de conversion et du montant des commandes.

Bobbeldidu

Sep 04, 2025  on Shopify

Review: I used the Tepo Product Options app to create custom options for my Shopify products. The app itself works reliably and provides all the features I need. However, I initially faced some issues that were not caused by Tepo, but by the Xclusive theme I use: The side cart doesn’t automatically update when changing variants. Custom options were not correctly applied because the theme reloads the cart form and overrides Tepo events. It took a significant amount of effort, together with Tepo support and some custom JS adjustments on my end, to get everything working reliably. The Tepo support team was very cooperative and provided all necessary guidance. Conclusion: Tepo is a very solid app, but compatibility depends heavily on the theme. If you use a heavily customized or special theme like Xclusive, some adjustments might be required. I’m looking forward to seeing how future updates improve theme integration. Reason for 4/5 stars: The app itself works excellently, and the support is helpful. One star is deducted because setting it up on complex themes required significant effort, which may be challenging for new users.

Chalrlesdillon

Sep 02, 2025  on Shopify

somehow even basic shopify functions dont work anymore around this app, support non existent, its my first ever review just because its so bad.

Emery

Sep 02, 2025  on Shopify

The app really enhanced my customers' shopping experience with its fully customizable and rich features. I was able to quickly add complex product options and saw a significant increase in conversion rates and order values. The support team was quick and reactive, which made the whole experience even better.

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